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It is somewhat of a bitter-sweet day for me as I hand off ownership of this blog to a new team of colleagues to take this space and bring it to even higher levels of value. I'm letting go of this blog as part of my transition in to the IBM IoT support organization where I am working on social business strategy and logistics like I did for Rational Support all these years.
As you may have already noted from the about section to the right side here, I am leaving this blog in the very capable hands of Denise McKinnon and Naomi Guerrero. I couldn't be more pleased to leave this institution in their hands, much like Kelly Smith did for me a few years back. Rest assured, you will get the same if not better information and value from this blog moving forward as you did previously.
But now I hear you asking... What IS IBM IoT Support? And THAT, my friends, is a great question!
IBM IoT Support is a team of IBMers who are now part of the new IBM Internet of Things organization supporting the tools makers like you need to build components and connected devices. IBM IoT Support is focused on helping you, the makers, with your product questions by providing content relating to the various products covered by our new division.
Through our focused support of asset management and continuous engineering tools, we are here to provide you with the best support in the industry; to help you be successful with the applications and components to ensure your work on the connected devices in the Internet of Things brings you the right value.
The products we support here include:
There's no change in the way you will obtain support for the products you already own, the only change you'll likely see is the addition of a few new social channels like our blog, our new Twitter account, and our new Youtube channel to help get you the right content at the right time. Our technotes can all be found in their same locations per product, and the process for contacting support to open a Problem Management Request (PMR) remains the same as well. We hope you'll follow us in our new spaces!
Cheers to you all!
Just a quick note to let you know that I have accepted a new role in IBM, still focused on collaboration, communities, and knowledge-sharing, but outside of Rational Client Support.
It's been a great ride, and I'm looking forward to new opportunities and challenges. Notes from Rational Support is going strong and I leave you in the Most Capable Hands of my Wonder Twin, Jason O'Donnell and the growing cadre of bloggers in Rational Client Support.
They, and everyone else at Rational Client Support, inspire me every single day with their dedication and passion for client success. You've got a great bunch of people to work with.
It has been my pleasure and joy to share knowledge with you here, and I hope we have been able to make a difference for you. So, of course, consider this one last plea for feedback from me. If you have found this blog to be of value to you over the past several years, a quick comment would be greatly appreciated.
As always, you can find me on t'internets as kellypuffs. (And hopefully, Jason will let me come back with the odd guest post now and then
* Jason's Editorial Note:
As you may have already noted, we are also adding other post authors to our growing list of contributors (it takes a lot of people to replace Kelly!), and will continue with this trend to make sure the blog here remains a solid and valuable resource for our clients and other IBMers as well. It is our commitment to take Kelly's work here and carry on the ideals she set forth when she began this blog: open, transparent, and authentic communication and collaboration for mutual success.