kellypuffs 06000168YK Visits (2082)
For those of us in the Electronic Support arena, getting good actionable feedback in order to steer or improve our offerings is more rare than I would like.
So we were thrilled to death to get the following piece of feedback from a client on one of our IBM Education Assistant Modules (our UCM/ClearQuest IEA module) recently:
"In general, an AWESOME resource! This presentation, had I known about it, could have accelerated my learning nine months ago.
Hooray! EXACTLY what we hope to accomplish with these education modules.
We get two pieces of very important information from this feedback: 1) the content is relevant and good for our clients, and 2) there is an opportunity here to see what we can do to reduce the time to discovery.
We have numerous ways you can help us do a better job providing you the information you need to be sucessful with your products.
When you search for and find relevant content on our support pages, take a moment to Rate This Page. Did it give you the information you were looking for? Why or why not? Did it help you solve your issue? These are all important points we consider in determining the effectiveness of our support content.
Continue to leave comments on the IEA modules you view and let us know if they were helpful and/or how we could improve.
We ARE listening for your feedback.
(And of course, feel free to engage with us here, or on twitter (@rationalsupport))
And thank you!
Photo credit: (cc) Tomas Sobek
AcdntlPoet 2700019V2G Visits (2228)
We'd love your feedback via our survey found here. Read on for a bit of background and explanation.
We launched our Twitter presence in April of last year, Facebook in November, and YouTube in December, with no other agenda than to share knowledge with you; to help you be successful with IBM Rational products.
We're sharing new and popular technotes, IBM Education Assistant modules, information regarding our electronic support tools and programs, pertinent developerWorks and jazz.net articles, how-to videos, webcast/open-mic schedules, and interviews with some of the many interesting people that make up our Rational Client Support teams.
We've been doing this all for a bit now, and would love to hear your feedback about how we're doing, as well as what improvements you may like! To that end, we have built out a short nine question survey to help you provide some quick, anonymous feedback. This survey shouldn't take you any more than 5-10 minutes of time, depending on how thorough you wish to be if you answer the two open text questions. Of course, you can always leave comments in our blog posts here as well!
This is a chance for you to help drive the future of Rational Support's social media initiatives; to have a voice about what changes we could make to help YOU see even more benefit from our social media channels!
Quick! Take our survey here: http://ow.ly/1R9G7
AcdntlPoet 2700019V2G Visits (2219)
Have you found technotes faqs on IBM.com that solved your issue? Technotes which you knew could be improved? Let us know; we value your input!
Using the "Rate this page" feature, found at the bottom of every support technote/faq, you can let us know how we're doing, and suggest specific ways to improve our published content:
Yes, we WILL see it. All comments are reviewed as they come to us, and when applicable, the appropriate changes are made to the documents against which they were submitted. But remember: requests for assistance should always be submitted through your normal support channel.
Through your ratings and comment participation, you can help drive better, more timely content that will help you solve problems faster and more efficiently utilize your Rational tools! We really do appreciate and listen to your feedback!
AcdntlPoet 2700019V2G Visits (2550)
Information courtesy of Laurel Dickson-Bull, Rational Beta Program Manager
As part of IBM Rational's various client programs, you can become instrumental in the design and development of future releases! By participating in these programs, you will have the opportunity to provide feedback to the development team to help improve the product, gain experience with the product release under development and assurance that it will work in your environment, and receive development assistance during your testing.
The varied types of early programs are:
Each of these is defined further on the IBM software Early programs definitions page.
While you are at the Rational software early programs page, don't forget to take a look at the other Rational programs listed, including the developerWorks communities and the Software Accelerated Value program!