mquimby 060001FAVB Visits (1391)
We always listen to feedback for a wide variety of our content. You might be familiar with the feedback form we provide on the bottom of our technotes. One of the fields lets us know if the content helped you achieve your goal:
We would like to know the same for our YouTube videos on the IBMRationalSupport channel! We now include a reminder in our videos that you can use the Like or Dislike buttons:
Did the video help? Click Like! Did it fall short of helping you? The Dislike button is there, too. Of course, there is also the comment section for each video that you can use for detailed responses. Know that unlike technote feedback, YouTube comments are not anonymous.
Keep the other buttons in mind, too. You can create your own playlists and add our videos using the Add to button. You can also use the Share button to share the videos through embedding, email, or social networking channels. We would love for you to spread the word!
AcdntlPoet 2700019V2G Visits (1173)
Over on the jazz.net blog, the Rational User Experience & Design team is undertaking a study to better understand the users of our offerings and solutions. The study involves interviewing a sample of Rational users to elicit their roles, goals, job responsibilities, usage patterns, and skills. If this sounds like something in which you are interested in participating, head over to the jazz.net blog post for a bit more information and a link to the online form to submit your application.
If this sounds like something in which you are interested in participating, head over to the jazz.net blog post for a bit more information and a link to the online form to submit your application.
AcdntlPoet 2700019V2G Visits (1328)
We've often said that "knowledge shared is knowledge gained", and have implemented that concept within our content creation processes utilizing the Knowledge Centered Support ideaologies. Well, we have also implemented that same concept externally in our content by providing a direct method for you to share your knowledge as it specifically relates to the content you have found!
Here's a quick video which demonstrates not only how you can help improve content, but how we take your comments and act upon them:
AcdntlPoet 2700019V2G Visits (1680)
IBM has significantly updated the IBM Service Request application this week, with improvements to make this worldwide, consolidated system for submitting technical support requests for all IBM software products even more efficient and useful for our clients. Some changes are refinements our clients have requested, others are new features to improve the efficiency and speed with which IBM resolves support requests.
Check out the complete details at the IBM Electronic Support Blog.
AcdntlPoet 2700019V2G Visits (2551)
First and foremost: Thank you all!
You've spoken up, told us who you are and where you find value in our social business outlets. You even gave us some actionable comments which we've taken to heart! We've collated your replies and analyzed the results....
And WHAT was it you told us? Well, for starters, you find a lot of value in this here blog. You also told us you find substantial value in our Youtube channel! Less so, and not surprisingly, you find Twitter and Facebook of lesser value. You also specifically asked for more Youtube videos, and to make them version specific. Lastly, you asked us about adding a LinkedIn channel, and pointed out MyNotifications as a great information tool as well.
To date, we've used Twitter and Facebook to signpost high value content (some of which we source directly from MyNotifications), while Youtube and the NFRS dW blog have been home for more rich content creation as well as highlighting the top bits. We'll be continuing in this fashion, but with some slight shifts in how we manage the various channels.
You may have already noticed some of the changes coming down: we'll be focusing more on blogging the really great content, and won't be tweeting/Facbooking so much of the content you can already get by setting up a MyNotifications subscription We still intend to post available releases and fixes to both Twitter and Facebook, as well a sign post some of the other bits of great content coming out of other blogs and communities, we just won't be cultivating those two channels quite as much.
Instead, we are shifting our social business focus to provide much more rich, deep, and valuable content via this blog as well as through our Youtube channel. We have a few projects up our sleeves which we are working behind the scenes to roll out in ways which will prove beneficial for you all.
As for LinkedIn, Rational Software announced our own group a few weeks back. We in Rational Support have begun playing in that space, and encourage you all to do the same. We hope to grow our individual presences there, but also intend to be more involved in the other Rational groups around the site.
Of course we wouldn't have any of this actionable information if you all hadn't provided such great feedback. Thank you, one and all, for telling us how you think we're doing! But this wasn't your last chance to leave feedback: you have opportunities every day to ping us on Twitter, Facebook, or here in the NFRS comments to let us know what you like or dislike, what you want us to change, and of course what you want us to keep doing. We can never get enough feedback! So, thank you all for helping us with our social business survey and thanks in advance for future feedback...
As Kelly would say, you all ROCK!
image credit: (cc) Some rights reserved by Flickr user Search Engine People Blog