jtouati 270000UJFK Visits (3872)
It has been four weeks since four of us (Kelly Smith, Jason O'Donnell, Matthew Quimby, Jamel Touati) from IBM Rational Customer Support organization embarked on the Amazing E-mail-Less Man adventure following on the footsteps of Luis Suarez to Work Outside The Inbox (WOTI).
So far we've covered the first three steps of the WOTI process:
Well, your intrepid adventurers have 3 days of Working Outside the Inbox under our belts and I thought this a would be a good time to discuss in a little more depth about how we are doing this.
Lets start with Step 1: Stop replying to email. This step would really be more accurately described as Mindful Processing of Email but that doesn't sound nearly as provocative and attention-grabbing, and wouldn't make nearly so many people's heads explode, which wouldn't be nearly as much fun.
So listen: this is what we are really doing.
Think of this as stopping the reflexive knee-jerk reaction of working in your inbox, simply reading and replying. We've all become very well trained by our inboxes: receive an email, send an email. Read your incoming email and then...
Stop. Think. Ask yourself a few questions along these lines:
Change begins with us (and you!)
Here are some wild and crazy ideas on how you can work effectively and openly and without being chained to your inbox:
Use the content repository or content management system of your choice as long as it's NOT YOUR MACHINE. Don't become the bottleneck, or the single point of failure. Put your stuff where people can find it and get it. When people email and ask you for that information, give them a link to the information where you've posted it.
Use wiki pages for knowledge capture and on-demand access. One example, instead of keeping your project status or metrics in a spreadsheet on your machine, think open and transparent and provide that data on a wiki page. if your manager expects a weekly status report, put it there.
discussion forums for collaboration, idea sharing and brai
Use the community blog for news, announcements, and community-wide communications. Why blog? To take advantage of all the technology that allows us to share knowledge more widely ... tags, RSS feeds, aggregators, search.... the list goes on. Rather than sending an 800mg email that immediately plunges 20% of your unsuspecting audience into "mail jail", try blogging your news. Oh, the 80% who aren't in mail jail? I posit that 40% will not read it anyway, either deliberately or by accident when it scrolls "below the fold" amidst a barrage of other people sending news, asking questions, and, worst of all, sharing files.
Besides, I bet a couple of weeks from now, someone's going to ask you for the information again anyway.
Speaking of sharing files.... There are better ways. Instead of mailing a slide deck to 10 people for review and comments, use Connections and if you MUST send an email, send a link to where you have posted the file (or the wiki page from which you are working) so that it can benefit the greatest number of people, who can then bookmark it / subscribe to it / grab the RSS feed, or otherwise self-serve when they need the information. Which means the doc owner doesn't need to send the updated file out to a cast of thousands either.
Oh, it all just makes so much SENSE.
So no, we're not giving up email entirely, and there will be times that we will (gasp!) send an email. We're just going to be mindful in our work and aim to get the maximum value from each interaction.
So, stop and think.
Just because a conversation starts in email doesn't mean it belongs there.
Vacation. The word alone strikes both a visceral and dichotomous chord in any and all who hear it. On one hand it triggers a wistful longing or deep anxiousness to get to it, but on the other hand, well that's where things take a turn... for those of us in the corporate world, vacation means returning to an exploded inbox after a week of ignored email. It means that even as we are away from work, basking in the fact that we have no responsibilities for the week, deep down there is that knowledge and fear of what awaits us upon our return. I'm sure at least a few of us have already recoiled in horror at the thought of actually disconnecting and taking a week's vacation.
Thankfully, a few of us in Rational Support have a tool (or rather, concept) to help us deal with that anxiety which makes returning from vacation so much less stressful: our drive to work outside of the inbox. Now, admittedly, it didn't help me return from vacation wholly without fear, but instead, it assuaged that fear nearly immediately once I did return....
Take a moment and think about the last time you took vacation.... how many emails were waiting for your return? Two hundred? Three hundred? One thousand? Somewhere in between? Enough to make returning to work a daunting proposition I'm sure!
Well, imagine returning to the office to find only 138 total emails in your inbox! Moreso, imagine 50% of those messages being irrelevant spam/sales emails and auto-notifications. That's what I came back to. Now, do the quick math and you'll see that my inbox really only held 64 messages for me which required attention... even more luckily, about half of those were only informational and didn't require any direct action. By the time Monday was over, I was nearly 100% caught up from my prior week off. Prior to our WOTI (working outside the inbox) efforts, being caught up by Monday evening would have been inconceivable; a daydreamer's fantasy at best.
The great news? Just because my inbox was reduced substantially from prior vacations' totals, this doesn't mean I am privy to less information... rather, because of our heavy use of wikis, forums, and blogs, all the information I missed during my time away is still available, relevant, and searchable. Instead of digging in to my inbox to disposition emails and categorize accordingly, most of that content was now visible in my RSS reader and already categorized and dispositioned, or even handled for me via internal crowd sourcing as an effect of the networks of connections around me.
Because this information was now being shared in collaborative spaces instead of siloed inboxes, I was able to be more effective more quickly upon my return from vacation and focus on the work that really matters.
AcdntlPoet 2700019V2G Visits (3040)
Last week Lifehacker shared out this blog post by Jesse Stormier: "Put Your Inbox in the Upstairs Bathroom". And it immediately clicked for me: living inside the inbox is just too easy. This, of course, makes the shift to living outside the inbox even more difficult, as people don't change until the pain of staying the same outweighs the pain of change.
This really can come down to a chicken or egg issue: is our addiction to email fueled by the ease of use, or is the ease of use driven by our addiction? In either case the solution, in part, is just as easy. In Jesse's post he notes how he switched from a slick GUI client and push notifications to using a command line email client, akin to putting his inbox as far away from him as his upstairs bathroom. Now, for a Unix guru that's a rather elegantly simple solution, as he is more than comfortable with the command line I'm sure. I'm even guessing it would work for a number of you reading this post here on developerWorks as well, knowing your technical excellence often has you playing on the command line.
Me? I'm lazy. While putting my inbox in the upstairs bathroom is a grand idea (my home office is upstairs, so it really isn't much of a trip at all), going as far as using Mutt on the CLI to access it is more akin to putting my inbox in my backyard, or for other people it may even be closer to their postal box down the street. Making email hard to use isn't really the point of "working outside of the inbox". Rather, the intent is to improve our collaborative efforts using tools better suited to the tasks and not automatically default to using email unless it really is the right tool for the job. So, let's make it easy!
Ok, but where's the solution? What's the recommendation? Two simple parts come to mind here:
With these two easy bits covered, my last recommendation will be to schedule specific and focused time in your day to address your inbox messages, freeing you from the shackles of your inbox the rest of the day! I know a few people around here only deal with email first thing in the morning when they arrive to work, and last thing before they leave (in between, of course, is when real work is being done and collaboration occurring all across the organization in the right tools for the jobs at hand). Or perhaps scheduling three times to check: on arrival, right after lunch, and again before leaving for the day.
Regardless of how you go about it, finding what works for you is the key to enjoying a life outside of your inbox. I assure you, it is absolutely worth the mild pain of change!
kellypuffs 06000168YK Visits (3029)
Many of us have been following Luis' adventures in collaborating "outside the inbox" for 4 years now, ever since he first announced his radical plan on the internal blogosphere. Those of us passionate about the power of open, transparent and collaborative communication over "mail jail" have been cheering him on, all the while wondering how we could do the same.
Luis wrote a great blog post on the experience here, and I encourage you to go read it. Now.
I've taken many of the principles to heart, and have moved as much of my work as possible to collaborative technologies like Rational Team Concert and Lotus Connections.
I don't WANT to be the sole owner and disseminator of the information and content I produce.
I don't WANT my manager to have to ping me every time he wants to know the status of something.
I don't WANT to hoard information on MY machine and pass that information around every time someone asks for it.
SHARED knowledge is power.
As Luis stated so eloquently, we're probably not going to get rid of email entirely. But we CAN work smarter, more openly and transparently, one tran
spreadsheets -> wikisTo dos -> Connections Activities.
status updates, news, announcements -> blog posts
Next time you are working on something, think before you file it away on your computer. I bet there's a better way.
I KNOW there is.