"If it helps you, your coworkers, our clients or our partners to do their jobs and solve problems; if it helps to improve knowledge or skills; if it contributes directly or indirectly to the improvement of IBM's products, processes and policies; if it builds a sense of community; or if it helps to promote IBM's Values, then it is adding value."
Above is an excerpt from IBM's Social Computing Guidelines, which pretty much rock. Even Mashable says so.
And really, knowledge-sharing is what it's all about, isn't it? I know that's what we are trying to achieve with this blog: Notes from Rational Support.
How are we doing? Are you finding this blog valuable? Interesting? Are we helping you to do your job better and solve problems faster?
We'd love the gift of feedback. Let us know how we're doing and what we can be doing better by posting a comment to this entry.
If you're not feeling particularly eloquent, how about just clicking the star next to this entry if you like what we're doing and want to see more.
photo credit: (cc) renaissancechambara
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First and foremost: Thank you all!
You've spoken up, told us who you are and where you find value in our social business outlets. You even gave us some actionable comments which we've taken to heart! We've collated your replies and analyzed the results....
And WHAT was it you told us? Well, for starters, you find a lot of value in this here blog. You also told us you find substantial value in our Youtube channel! Less so, and not surprisingly, you find Twitter and Facebook of lesser value. You also specifically asked for more Youtube videos, and to make them version specific. Lastly, you asked us about adding a LinkedIn channel, and pointed out MyNotifications as a great information tool as well.
To date, we've used Twitter and Facebook to signpost high value content (some of which we source directly from MyNotifications), while Youtube and the NFRS dW blog have been home for more rich content creation as well as highlighting the top bits. We'll be continuing in this fashion, but with some slight shifts in how we manage the various channels.
You may have already noticed some of the changes coming down: we'll be focusing more on blogging the really great content, and won't be tweeting/Facbooking so much of the content you can already get by setting up a MyNotifications subscription We still intend to post available releases and fixes to both Twitter and Facebook, as well a sign post some of the other bits of great content coming out of other blogs and communities, we just won't be cultivating those two channels quite as much.
Instead, we are shifting our social business focus to provide much more rich, deep, and valuable content via this blog as well as through our Youtube channel. We have a few projects up our sleeves which we are working behind the scenes to roll out in ways which will prove beneficial for you all.
As for LinkedIn, Rational Software announced our own group a few weeks back. We in Rational Support have begun playing in that space, and encourage you all to do the same. We hope to grow our individual presences there, but also intend to be more involved in the other Rational groups around the site.
Of course we wouldn't have any of this actionable information if you all hadn't provided such great feedback. Thank you, one and all, for telling us how you think we're doing! But this wasn't your last chance to leave feedback: you have opportunities every day to ping us on Twitter, Facebook, or here in the NFRS comments to let us know what you like or dislike, what you want us to change, and of course what you want us to keep doing. We can never get enough feedback! So, thank you all for helping us with our social business survey and thanks in advance for future feedback...
As Kelly would say, you all ROCK!
image credit: (cc) Some rights reserved by Flickr user Search Engine People Blog
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Here's a quick round up of just a few Rational blogs around developerWorks posted over the past few days. While not a comprehensive listing, we hope that highlighting all the great information sharing going on in these spaces will encourage you to dive further into the developerWorks blogging community and find those treasures of information specific to your interests and needs....
From the Invisible Thread blog:
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We're just over halfway into 2011 now, and thought it'd be fun to look back and see what content on Notes from Rational Support proves to be the most popular. So here you go, the top seven posts that you told us were hot bits of information by virtue of your click-throughs:
Did we miss one of your favourite posts you think should have been highlighted more? Have an idea for content you'd like to see? Let us know in the comments and we'll work even harder to provide exactly what you want to see here, and of course less of what you don't
Photo credit: Some rights reserved by flickr user striatic
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Well why aren't you an IBM Rational community member yet?
To see the latest forum discussions from developerWorks and Jazz.net, click the Share tab of our community home page. Also in this space, you'll find the latest event announcements and Twitter conversations about #ibmrational.
Follow the feeds, visit the bookmarks, and check out the wikis!
The Feeds section of the community provides some of the best feed links for Rational Software. Of great note is the From the Rational bloggers link which is an aggregate feed based on the 'rational' tag to pull in related blog posts from across developerworks into a single feed. But don't stop there, the bookmarks section provides handy links to other spots in the developerWorks network of communities to find that information you're looking for! And don't miss the wiki pages to help you get started, and contribute to the conversations!
Is that not enough to convince you? Need more? How about some specific examples of the amazing content you can find on the community? Well, just take a look at some of the wonderful highlights of what came through this community home page this month:
Now that you've joined the group and learned how to contribute, the ball's in your court! We'd love to see you become an active member. So stop by and say "hi", introduce yourselves to the community managers and members, and tell them Rational Support sent you, they promise not to hold it against you