"If it helps you, your coworkers, our clients or our partners to do their jobs and solve problems; if it helps to improve knowledge or skills; if it contributes directly or indirectly to the improvement of IBM's products, processes and policies; if it builds a sense of community; or if it helps to promote IBM's Values, then it is adding value."
Above is an excerpt from IBM's Social Computing Guidelines, which pretty much rock. Even Mashable says so.
And really, knowledge-sharing is what it's all about, isn't it? I know that's what we are trying to achieve with this blog: Notes from Rational Support.
How are we doing? Are you finding this blog valuable? Interesting? Are we helping you to do your job better and solve problems faster?
We'd love the gift of feedback. Let us know how we're doing and what we can be doing better by posting a comment to this entry.
If you're not feeling particularly eloquent, how about just clicking the star next to this entry if you like what we're doing and want to see more.
photo credit: (cc) renaissancechambara
AcdntlPoet 2700019V2G Visits (3079)
Are you following us on your preferred social channel? Did you know we've recently launched a GooglePlus and Tumblr blog? While no channel is meant to be a catch-all, we want to get you the information you want and need in the channels you are most comfortable with. Do you find twitter is the best place to find our content and engage with us? Follow us there! Twitter not your style but rather you prefer Facebook? We're posting there as well to help you find the right information at the right time! Check out our news document linked below to see all the channels on which we're active and follow us on the ones you're most comfortable with:
Without losing sight of the work we do in the newer social channels, we also want to ensure you don't forget about some of the most effective community based channels out there surrounding Rational products and topics. Finding answers from previous questions, or even direct community based help with your own specific question can be a great way to leverage the collective wisdom, but even better is when you can join in the conversations and share your own expertise to help others.
While the above are great resources for truly social support with clients and IBMers alike all participating, we also recognize that this isn't a complete list of all the forums or social channels out there. Is your favourite one missing? Let us know in the comments and we'll add it to the list! Or, do you have some other favourite method for finding answers or sharing answers which we haven't touched on? We'd love to hear about those as well!
kellypuffs 06000168YK Visits (2054)
Wow, I can't believe that 2011 is almost over. It's been quite a year, and continuing the theme, I'd like to share my own subjective look at some of the highlights - the Year in Review on Notes from Rational Support.
Kellypuffs' 2011 Best of NFRS List
I, for one, welcome our new computer overlords
AcdntlPoet 2700019V2G Visits (2354)
Well why aren't you an IBM Rational community member yet?
To see the latest forum discussions from developerWorks and Jazz.net, click the Share tab of our community home page. Also in this space, you'll find the latest event announcements and Twitter conversations about #ibmrational.
Follow the feeds, visit the bookmarks, and check out the wikis!
The Feeds section of the community provides some of the best feed links for Rational Software. Of great note is the From the Rational bloggers link which is an aggregate feed based on the 'rational' tag to pull in related blog posts from across developerworks into a single feed. But don't stop there, the bookmarks section provides handy links to other spots in the developerWorks network of communities to find that information you're looking for! And don't miss the wiki pages to help you get started, and contribute to the conversations!
Is that not enough to convince you? Need more? How about some specific examples of the amazing content you can find on the community? Well, just take a look at some of the wonderful highlights of what came through this community home page this month:
Now that you've joined the group and learned how to contribute, the ball's in your court! We'd love to see you become an active member. So stop by and say "hi", introduce yourselves to the community managers and members, and tell them Rational Support sent you, they promise not to hold it against you
kellypuffs 06000168YK Visits (1889)
We're just over halfway into 2011 now, and thought it'd be fun to look back and see what content on Notes from Rational Support proves to be the most popular. So here you go, the top seven posts that you told us were hot bits of information by virtue of your click-throughs:
Did we miss one of your favourite posts you think should have been highlighted more? Have an idea for content you'd like to see? Let us know in the comments and we'll work even harder to provide exactly what you want to see here, and of course less of what you don't
Photo credit: Some rights reserved by flickr user striatic