Ah yes ... it's the beginning of the month again. Which means we can start reviewing our June data to see what content was used most often, in hopes that we can help you BEFORE you need to call.
For our first June Top Content post, let's look at the most used content across the Rational portfolio. These documents were referenced most often by our Technical Support Engineers in answering your questions. Lots of good information here for you!
1308308: How can you migrate IBM Rational Software licenses to a new server?
1131335: How can you collect IBM Rational ClearCase logs and diagnostic data on Microsoft Windows to assist IBM Rational Client Support?
1294762: This technote summarizes the Operating Systems, Databases, Web Browsers, Web Servers and Hosted Development Environments are supported by IBM Rational ClearQuest 7.1.x.
1208895: Is there a way to collect IBM Rational ClearCase logs and diagnostic data on Linux, AIX, HP-UX and Solaris to assist Technical Support?
1302974: This document serves to supplement the Installation and Upgrade Guide by summarizing the system requirements for IBM® Rational® ClearCase®, ClearCase MultiSite® version 7.1.x on Microsoft® Windows®, UNIX® and Linux®.
1409007: Attempts to generate new maintenance orders using the IBM Rational License Key Center results in the message "No upgradeable licenses found for this item".
1381093: How do you configure IBM Rational Appscan 7.8 to use FLEXlm Authorized User or Floating License Keys?
1474620: How do your install IBM Rational License Key Server 8.1.1 on Microsoft Windows?
1298482: How can you create and manage your own Requests for Enhancements (RFEs)? This technote provides you with information about IBM Rational Customer Support.
1324457: How do you regain access to IBM Rational DOORS if the Administrator password has been lost?
7016566: The Information Center provides you with user assistance for each version of IBM Rational System Architect. With an Information Center, you can view, browse, and search online information related to the Rational System Architect family.
1239315: This document serves to supplement the Installation and Upgrade Guide by summarizing the system requirements for IBM® Rational® ClearCase®, ClearCase MultiSite®, ClearCase LT® version 7.0.x.x on Microsoft® Windows®, UNIX® and Linux®.
1426579: Attempts to invoke the browser enablement test or view HTML logs result in a website restore error or an abnormal end of the browser.
7013777: This summarizes which operating systems, databases, Web browsers, Web servers and hosted development environments are supported by IBM Rational RequisitePro version 7.1.x.
1156531: This technote provides a way to resolve the Rational Common Licensing error "FLEXlm -15 cannot connect to license server" message that displays when trying to connect to license server. Server is up and running with valid license files installed.
1265307: Where can you locate the currently available Releases, iFixes and Fix Packs for IBM Rational ClearCase Family version 7.x on Microsoft Windows, Linux and UNIX?
1366509: What steps can you follow to gather additional information for IBM Rational ClearQuest Support in resolving issues with the ClearQuest Web 7.1.x?
1474621: How do you install IBM Rational License Server 8.1.1 on UNIX?
1497844: Customers using Rational Directory Server (RDS) (Tivoli) would not be able to use RDS server and the products consuming it (IBM Rational DOORS, IBM Rational Change, IBM Rational Synergy, IBM Rational Focal Point, IBM Rational System Architect) would be unusable after 28 April 2011, the Server-Client certificate expiry date.
1117638: Is IBM® Rational® ClearCase® supported for use through a firewall, can it be configured to use the ClearCase MultiSite® variables, CLEARCASE_MIN_PORT and CLEARCASE_MAX_PORT, and what is the expected behavior when a desktop firewall is configured in the environment?
1144624: This technote summarizes which Operating Systems, Databases, Web Browsers, Web Servers and Hosted Development Environments are supported by IBM® Rational® ClearQuest® 7.0.x.
1224586: This document explains which versions of Eclipse™ are compatible for use with IBM® Rational® ClearCase® Remote Client (CCRC), both the plug-in version and the rich client platform (RCP) for Microsoft® Windows®, Linux® and UNIX®.
7021395: The following is a complete listing of IBM Rational Rhapsody fixes and enhancement requests (RFEs) delivered for 7.6 with the most recent fix at the top.
Stay tuned for more Top Content posts, broken down by products. Have a product you'd like to see content for in a future post? You know how to let us know (it's the little comment button below!)