During August and September IBM Rational Client Support will be conducting a Customer Orientation Webcast series, geared specifically for our new Green Hat clients, but open for anyone to attend.
We are inviting you and your clients to attend our August/September Customer Orientation Webcast series, and to help ensure that you get the maximum utlization out of your IBM products.
During this informative 45 minutess presentation and Q&A, we'll explain how to:
- Obtain the most out of your IBM Support Experience. We will walk you through FAQs, tech bulletins, forums, and much more.
- We will discuss/demo how you can create cases, update existing cases, escalate cases, generate case reports, and submit enhancement requests using the IBM Support Website.
- We'll also discuss the high level of service you can expect from our existing customer care program.
If you know any people in your organization that are involved in administration or utilization of any Green Hat products, please let them know about this webcast that can be helpful in introducing them to IBM Support.
We look forward to meeting you at our next webcast!
This webcast will take place weekly, Aug 15 - Sept 30, on a rotating schedule to accommodate all time zones. You need only attend one session at a time convenient for you.
|Wednesday, Aug 15, 2012||9:00 am EDT|
|Wednesday, Aug 22, 2012||1:00 pm EDT|
|Wednesday, Aug 29, 2012||10:00 pm EDT|
|Wednesday, Sept 5, 2012||9:00 am EDT|
|Wednesday, Sept 12, 2012||1:00pm EDT|
|Wednesday, Sept 19, 2012||10:00pm EDT|
|Wednesday, Sept 26, 2012||9:00am EDT|
|Join the Web Conference:|
Conference ID: 3648654
Dial in for audio
US Toll free number: 1-888-426-6840
Participant passcode: 79215634#
Participants may log on to the following Global Access Website to view a complete list of available Global Access and Customer Care Contact Numbers: https://www.teleconference.att.com/global. Users will be required to enter the Dial In Number and Access Code.
Also, as a reminder, please check out our Green Hat Support Overview page on ibm.com, for important links and FAQs about the Green Hat transition and to help you find the information you are looking for.