The new Rational License Key Administration and Reporting tool has released! Download the tool for free today, and start reporting against your usage of IBM Rational Products.
The reporting feature of the new Rational License Key Administration and Reporting tool generate license usage reports for IBM Rational Products using Flexlm and Jazz (CLM) licensing technologies. It provides reports on the use of floating and token licenses, including:
Peak Usage reports
Peak Denial reports
License Usage per user reports
Token distribution reports
Some of the new administration features of the tool include:
An administration user interface for both Windows and UNIX platforms
Viewing and monitoring all licenses served by the Rational License Key Server (RLKS) and the Jazz Team Server
Monitoring reporting status
Integration with LDAP for user management
For more information on downloading, installing, configuring, and using the new Rational License Key Administration and Reporting tool, see:
You may have thought we were done with the top recap posts, but we have one more we think you'll find useful! Here's the top Urban Code technotes from 2014. These technotes are the most often cited and shared in our Support Engineers' PMR notes all used to help you solve or prevent issues:
Are you wading through a mountain of e-mails upon returning from a long weekend, struggling to catch up? A few of us in Rational Support aren't, and here's why!
Week three of the grand "Working outside of the Inbox" experiment and we're well under way, even starting to see some great traction! People are taking notice across organizational boundaries, reading up, asking questions, and even implementing some of the concepts of WOTI on their own both internally and even externally!
Today we're back to tackle Step 3: Moving those conversations/tasks to their appropriate home(s). Slowly and surely.
What does that really mean though? Where do we move conversations to if not e-mail? And how can we move conversations without breaking step 2 "Stop replying"? Well, the simple answer is: we move these to wikis, forums, instant messaging, and phone calls... and sometimes you WILL have to reply to an e-mail. But, you (we) can still reduce the amount by replying with pointers to the right locations for the conversations which we've already setup.
Here's one brilliant example I witnessed since we've started this more organized initiative:
In the past three weeks my colleague Jamel Touati has been the absolute master of this by directing a number of collaboration questions (revolving around problem identification and solution discussions) to forum discussions he built out based on the initial round of emails. In his first replies, Jamel was able to direct everyone cc'd on the e-mails to the forum locations where they could review the content and continue the discussions transparently and standing as perfect examples as to why open knowledge sharing like that is so important. Now, the entire investigation and solution process is visible so anyone with similar questions can see how and why the particular solution was determined to be the correct one. Forums threads like this retain not only the core solution, but the history as well. And once a solution is determined, or an end result is finalized, that information can be distilled and moved to a wiki page for better clarity and readability with a mere pointer to the discussion thread if the history is ever needed.
I also saw a great unexpected personal win last week when I made the realization that I'd run an entire two week project (small internal tool creation) from concept to deployment without sending a single e-mail. I detail a bit of this out on my personal blog, but really the key component to this was the fact I used wikis and instant messaging to transparently collaborate and achieve my project's goal: delivery of a useful internal tool. I unwittingly proved the WOTI concept to myself; that working outside the in-box WORKS and allowed us to be more agile, more transparent, and more effective from start to delivery, and even beyond into demonstrations and minor training (I didn't even use a slide deck, rather recorded a reusable video walk-through)!
Like I said at the start of this post, we're even seeing traction outside of our own small group, and beginning to see other colleagues from within our larger organization, and even across organizational boundaries taking notice and beginning to shift their communications to better venues. It has started taking shape in the form of internal blog posts through our IBM Lotus Connections communities, as well as using "smart wiki pages" to aggregate content based on tags, allowing the conversations to be contained in one community, but made visible across communities through innovative use of RSS feeds and smart tags. Talk about breaking down communications barriers!
Of course, we may be spoiled here in IBM since we have easy access to some industry leading collaboration tools! Of course, that doesn't mean you can't have them too. And even without leading edge tools, you can still tackle some WOTI steps on your own, it's just a matter of identifying the right places for your conversations; be it internal wikis, discussion boards, or even just shared docs in the cloud (insert plug for IBM Docs in beta and available to us all, now!). And yes, to begin with, you may indeed see your out box increase slightly, but in the long run, those emails you'll be sending to guide people to the right places for conversations will fade away and you'll soon find you're using e-mail more effectively and that your work has become more open and transparent, ultimately resulting in more efficient collaboration and success in your projects. All because you were able to identify better venues to capture and share knowledge. Who knows, maybe you'll even see more personal success as people begin identifying you as a thought leader, effective change agent, and all around guru of knowledge management just because you had the audacity to simply stop using email and began working outside the inbox.
Have you started implementing some of your own e-mail reduction efforts? Have you begun your own WOTI initiative? We'd love to hear your success stories as well! After all, this isn't something specific to just Rational Support, or even IBM. Let us know in the comments below, on our Facebook page, or even through Twitter @mentions! We're chomping at the bit to hear your stories in whatever medium you want to share them
Abstract: This white paper describes how Rational Token based licensing works. This paper includes information on token based license advantages, license key generation, logging, and frequently asked questions.
As we are aware of that “IBM Rational Build Forge” is an adaptive process execution framework that automates, orchestrates, manages, and tracks all the processes between each hand off within the assembly line of software development, creating an automated software factory. Rational Build Forge integrates into your current environment and supports major development languages, scripts, tools, and platforms; allowing you to continue to utilize your existing investments while adding valuable capabilities around process automation, acceleration, notification, and scheduling.
Lets understand the licensing details/concepts for IBM Rational Build Forge, and some additional features.
How licenses work for IBM Rational Build Forge:
When you create a user, the system stores data about that user in the database. After the user logs in to the system, the system assigns a license to the user. There are two types of users: authorized users and floating users. In order to gain more knowledge please go to Types of licenses
Authorized users can always log in, it will always consume a license.
Floating users only consume a license when they are logged in, but may not be able to log in if all the floating licenses are in use.
If you create more users than licenses, the new users cannot log in until you purchase additional licenses or use the root user account to remove licenses from some users (or delete some users from the system). A user can only be logged in once. If you are logged in on one machine, and you log in from another machine under the same name, the original session is invalidated. To fire up the application/services we need the ‘Server’ licenses.
No license required: The root user does not consume a user license. No matter how many users are logged in, you can always log in as the root user. (When someone logs in as root, another user already logged in as root is logged off.)
Now before configuring the license server for Build Forge, one must review the following requirements.
All of the Management Console host computers in your environment must be able to connect to the Rational license server host computer.
The UNIX/Linux or Windows Rational license server must be set up to start automatically and run as a service.
To install and configure the product to use the license server, the license administrator must provide you the host name and port number of the Rational license server.
The Rational Build Forge 7.1 product distribution includes Rational License Server 7.0. The FLEXlm client software that is required to communicate with the license server is installed and configured as part of the Management Console installation.
During installation, you provide the host name and TCP/IP port of the Rational license server. Obtain this information from your license administrator.
To configure a server-based license:
1. In the Installation Manager installer, on the License Server Configuration page, select License Server.
2. (UNIX and Linux) At Which user should Build Forge run as, accept the default user (root) or specify a different user. If you do specify a different user, you must still start Build Forge as root, but Build Forge starts the engine and Apache Tomcat as the user specified during this installation step. The user must have read and execute permissions for the database libraries and the JDBC jar files specified in the Database Configuration page in Installation Manager.
3. At License Server, provide a valid host name for the Rational license server.
If you provide a host name, this information is automatically added to Build Forge system settings.
If you do not know the host name, enter any character or value in this field and update Build Forge system settings in the UI after installation is complete.
Important: Do not leave this field blank. Leaving this field blank might result in an incomplete installation and an unusable product.
4. At Port, provide the TCP/IP port for the license server. The default port is 27000.
5. Click Next to continue with the installation.
NOTE : Managing licenses through IBM Installation Manager is not supported.
Now what if you want to merge two licenses ( Authorized User and Floating User licenses ) as shown in the screen capture below:
No, you cannot have mixed user license types for Rational Build Forge. Either the license file should contain only Authorized User licenses or Floating User licenses.
In case you have purchased a mix types of licenses for IBM Rational Build Forge, you will need to contact your IBM Sales Representative and change them either to Authorized Users or Floating Users licenses.
Some Common license error messages with Build Forge:
LicMgr: 5140: A database license is required: If the above message appears in your console output (which can be viewed when you run the console in the foreground, or if you view the console log on Linux or UNIX® systems), you have tried to use an advanced database feature without the benefit of an Enterprise license. For example, you may be trying to use the system with a non-DB2 database. You may need to upgrade the license,
License key is invalid or Build Forge license key is corrupt or missing: If the above message appears, license key is either expired or invalid for the product version you have installed. Enter a new license key.
Changing the license server for the Management Console: To change the Rational license server for the Management Console, make the following modifications to the product license server configuration. You must perform this procedure if:
You entered an incorrect host name or other value during installation.
The license server host name was greyed out during installation, indicating that the FLEXlm client already registered a license server for the host.
For your operating system, change the value of the RATIONAL_LICENSE_FILE variable.
Windows : RATIONAL_LICENSE_FILE is in the registry at HKEY_LOCAL_MACHINE\SOFTWARE\FLEXlm License Manager
UNIX/Linux : RATIONAL_LICENSE_FILE is set in the .flexlmrc file, located in the home directory of the user who is running Build Forge
Set this variable to the correct host name of the license server:
port@hostname | @hostname
If the license server port is 27000 (the default), then a port is not required.
In the Management Console UI, select Administration → System.
Locate the License Server setting and set its value to the host name of the new Rational license server.
Vacation. The word alone strikes both a visceral and dichotomous chord in any and all who hear it. On one hand it triggers a wistful longing or deep anxiousness to get to it, but on the other hand, well that's where things take a turn... for those of us in the corporate world, vacation means returning to an exploded inbox after a week of ignored email. It means that even as we are away from work, basking in the fact that we have no responsibilities for the week, deep down there is that knowledge and fear of what awaits us upon our return. I'm sure at least a few of us have already recoiled in horror at the thought of actually disconnecting and taking a week's vacation.
Thankfully, a few of us in Rational Support have a tool (or rather, concept) to help us deal with that anxiety which makes returning from vacation so much less stressful: our drive to work outside of the inbox. Now, admittedly, it didn't help me return from vacation wholly without fear, but instead, it assuaged that fear nearly immediately once I did return....
Take a moment and think about the last time you took vacation.... how many emails were waiting for your return? Two hundred? Three hundred? One thousand? Somewhere in between? Enough to make returning to work a daunting proposition I'm sure!
Well, imagine returning to the office to find only 138 total emails in your inbox! Moreso, imagine 50% of those messages being irrelevant spam/sales emails and auto-notifications. That's what I came back to. Now, do the quick math and you'll see that my inbox really only held 64 messages for me which required attention... even more luckily, about half of those were only informational and didn't require any direct action. By the time Monday was over, I was nearly 100% caught up from my prior week off. Prior to our WOTI (working outside the inbox) efforts, being caught up by Monday evening would have been inconceivable; a daydreamer's fantasy at best.
The great news? Just because my inbox was reduced substantially from prior vacations' totals, this doesn't mean I am privy to less information... rather, because of our heavy use of wikis, forums, and blogs, all the information I missed during my time away is still available, relevant, and searchable. Instead of digging in to my inbox to disposition emails and categorize accordingly, most of that content was now visible in my RSS reader and already categorized and dispositioned, or even handled for me via internal crowd sourcing as an effect of the networks of connections around me.
Because this information was now being shared in collaborative spaces instead of siloed inboxes, I was able to be more effective more quickly upon my return from vacation and focus on the work that really matters.
ASP Announces "Best Web Support" Winners for 2010 .... And IBM
Support Portal Made The List!
Earlier this year IBM was nominated for the Association of Support Professionals annual "Ten Best Web Support Sites" award. And the outstanding news is that we won!
Of course this all came about from concerted efforts across some major disciplines within IBM including our Support Portal Adoption team, as well as our entire support staff's driven work towards adopting a Knowledge Centered Support (KCS) model for ensuring high levels of content relevancy within our knowledge base. Teamwork is the name of the game here, and ASP has identified us at succeeding in working together to make our clients' lives easier when it comes to solving issues!
This is a coveted award in the web support industry and a very, very hard to get accolade- not only is this a major win for our Technical Support staff and Support Portal teams, but is A MAJOR WIN FOR IBM across the board!
So, take a gander at the ASP announcement here and join us in giving all the teams who have worked so hard on the IBM Support Portal to make it what it is today a hearty congratulations and job-well-done!
Now available on the IBMRationalSupport YouTube channel: a series of
tutorials on Rational ClearQuest Designer! You can find all ten videos,
nearly an hour's worth of schema designing goodness, in this playlist:
Why you need to apply maintenance to a license file or need to renew a license (even when a license file says permanent), let's start with a software purchase:
When you purchase a product/software you will have a valid maintenance (date in the license file) for one year (license type will be permanent though), From the next year onwards, the license needs to be renewed in order to download the latest release of the software/product, So the renewal of license will entitle a user for support and the upgrade to the latest release (available) of the software.
For products using date based licensing version, you will see both the original license order plus any renewal order for that product. The License Key Center will list the Renewal Order as a separate line in your account. To apply this to your license key, select the Renewal Order and it will give you the licenses associated to choose from. You may then add the quantity of the renewal per product and regenerate the key. Note, only registered licenses show up in the list of licenses available for upgrades using the renewal order. Important! The Original License Order and the Associated Renewal Order have to be registered on the same IBM Site ID. To be able to apply the renewal order and upgrade the license keys the orders need to reside on the same License Key Center account ID which is the same as your IBM Site ID
How to apply maintenance to the licenses using Rational License Key Center:
To begin with, let us understand why we need to apply maintenance to the permanent license file.
A database license key has the Subscription and Support (S&S) end date or Maintenance End Date in built as the license key version. For example:
INCREMENT Change-Base telelogic 2011.1215 permanent 2 \ VENDOR_STRING=T10-999999:Admin ISSUED=01-Jan-2011 SIGN2="XXXX \ (example 2011.1215 = Dec 15, 2011 is the end date of your current S&S)
The license key can be used with any software version released before the end date of the in built license version (S&S end date). To be able to use any new release, the license key needs to be updated with new S&S orders for each period of renewal.
How to apply maintenance (S&S Renewal) to the existing license file:
Log in to IBM Rational License Key Center:
(User name and password required. If you do not remember the password, It can be regenerated by clicking on “forgot password” as shown in the above screen capture bottom left corner)
Click on "Get Keys" in the left navigation bar as shown below:
Select the Product for which maintenance or S&S renewal needs to be applied, lets say DOORS, then select the product and follow the instructions ahead.
If the licenses are already generated, then click on the respective S&S renewal link based on the renewal purchased or latest renewal available, check the box and click on next.
In the "Required Information" screen, ensure you check for the correct Hostname and Host ID:
Additional Information on how to get the hostname and the Host ID of a Microsoft Windows machine:
Click on Start -> run -> cmd
In the DOS prompt type VOL and hit return, this will give you the “Volume serial number”. This is the same as the “Disk Serial Number” or the Host ID, Similarly, if you type HOSTNAME in the DOS prompt and hit return it will get you the machine name.
In the Version column, drop the box and select the latest version of the product and check the Original Maintenance End Date to be the current one. Please see below, Taking an example of Doors, we can choose the latest version while applying the maintenance to the license file:
In the Usage Quantity, key in the number of the licenses that needs to be upgraded to the latest maintenance.
Click on "Generate" and then download the latest license file by clicking the button "Download License Keys".
I have just been working on couple of IBM Rational ClearCase issues where a downgrade of the nfs version from nfs 4 was needed on their RHEL machines. So, I am sharing the info about the steps to downgrade the nfs version so that it can be handy if any of you also come across the same issues.
For example, when you run showmount -e, you will find the following output for the specific mount point:
RCSRHEL6164:/ccstg on /net/RCSRHEL6164/ccstg type nfs (rw,nosuid,nodev,intr,sloppy,vers=4,addr=22.214.171.124,clientaddr=192.168.199.253)
In the above we see that the mount point is using "vers=4" which stands for nfs 4
So if you have to downgrade to nfs 3, then do the following:
On the Server:
Edit /etc/sysconfig/nfs to have following lines:
Simplify analysis on software problems and accelerate the time to resolution with IBM Support Assistant v4.1 ... with even more components and tools to find solutions faster. Some of these tools include Log Analyzer, IBM Dump Analyzer for Java and Visual Configuration Explorer.
And best of all, the IBM Support Assistant is more intuitive and easier to use than ever!
IBM Support Assistant is a complimentary software offering which provides clients with a workbench to help clients with problem determination. With focus on quickly finding key information, running automated data collection and a variety of serviceability tools, clients will be prepared for self-analysis and diagnosis on a wide variety of software problems.
The latest release includes new ways to augment problem determination and enhancements to existing features that you have come to rely on. These new capabilities will allow you to expand your level of analysis from the IBM Support Assistant workbench. Enhancements to this release include increased usability across many key areas of IBM Support Assistant and improved local and remote functions.
Some of the new and expanded features include:
A comprehensive data collection viewer to review and analyze collected data
Ability to specify the location of user data at time of install
Improved proxy support to enhance compatibility with enterprise security
Access to IBM’s Service Request and IBMLink/ServiceLink from within the IBM Support Assistant workbench
RPM installer for the IBM Support Assistant Workbench on Linux
Migration wizard to copy ISA 3.x/4.0.x product and tool add-ons and proxy settings to 4.1
Intuitive navigation for various data collection options
Secure file transfer (HTTPS) for data collection
Simplified IBM Common Launchpad based installer for Agent and Agent Manager
Improved automated data collectors for the IBM Support Assistant
Come get your free download of IBM Support Assistant at http://www.ibm.com/software/support/isa/. Once you download and install the workbench, you will be able to fully customize it with the IBM product and tool add-ons you use or support.
Once you have access to the IBM Rational License Key Center Website (as described in our prior blog post here) and if you are looking at activating your Rational Product you are required to generate a license from the License Key Center Website.
There are various license models available to be used for different products namely:
Activation Kits: Activation if you own Authorized User licenses
If you purchased an Authorized User license of the products listed above, you simply need to obtain and install an "activation kit" for your product that will convert it to a non-expiring version. Activation kits are product-specific (they are not host-specific like Rational license keys). This means if you own multiple licenses of one of the products, you only need one activation kit and you can use it on any machine where the product is installed.
An IBM Rational Floating license is a license for a single software product that can be shared among multiple team members; however, the total number of concurrent users cannot exceed the number of Floating licenses you purchase. For example, if you purchased one Floating license for an IBM Rational product, then any user in your organization may use the product at any given time. Any other person who wants to access the product must wait until the original user logs off.
ATRIA License (Specific to IBM Rational ClearCase):
Rational ClearCase Atria licenses uses a proprietary floating license scheme. To use ClearCase, you must obtain a license, which grants the privilege to use ClearCase on any host served by the same license server.
The license server component is installed with a Rational ClearCase server installation; it cannot be installed separately or as a license server only. The full installation of ClearCase is required in order to serve out ClearCase licenses, and there is no separate license server program. ClearCase is required in order to serve out ClearCase licenses, and there is no separate license server program.
3. Click on Get Keys in the left navigation pane under section My License Keys
4. Select the desired product from the Product line list
5. Select the type of license key that you need to generate from the list displayed
6. Check (Select) the respective check box and Next
7. Provide the quantity of license keys that you need to generate
8. If your license server is already registered in the License Key Center website Select it from Existing hosts; else leave default
9. Select the Host ID Type from the drop down
10. Enter the value for Host ID
Disk Serial Number is 8 characters Ethernet Address is 12 characters No special character allowed
11. Enter the Hostname of the system
12. Select the appropriate value for Server Configuration: -Single Server License: If the license key you are generating is for one license server -3 Redundant License Servers: If the license key you are generating is for redundant license server setup
13. Enter respective section of Hostname, HostID for the Secondary and Tertiary systems
14. Click Generate
15. Once the license keys is generated then click on Download License Keys.
16. Transfer the license key to the system where it needs to be imported to the License Key Server
For Product Activation Kits, please select the product line and choose the appropriate Product Activation Kit, please remember the activation kits are version dependent and host Independent, click on the activation kit and download the zip file on the machine which has the product and activate the product.
Last Thursday I hosted my last Knowledge Champion Consortium session, an internal group of passionate individuals focused on knowledge sharing and content curation. I've grown quite a bit since I started co-leading this call, and am a better leader for the experience and lessons the group has taught me, not to mention the side benefit of listening in to all the great information which has been shared out through this group of passionate knowledge leaders. Truly, I feel like I've benefited more from the KCC than anyone else!
Of course, after 3 years of running this 20-40 person bi-weekly conference call, I can't help but to have learned a few things about what I believe makes conference calls work, and what helps them fail. Make no mistake, most of these I learned the hard way: through trial and error, by failing on my own before figuring out my mistakes.
The biggest tip & trick I can provide is this:
Prepare: Give yourself 5 or 10 minutes before hand to get the meeting logistics set up and relax for a moment. Taking a few moments before everyone dials in will allow you to move past most technical or logistic issues and allow you to host a smooth sailing session for your attendees. Take this time to upload your slide deck (Lotus Live Meetings has a great feature allowing you to share your deck without sharing your screen, and yes we do use our own products in-house!), get the web-session dialed in, and any other necessary logistics squared away (like clarifying staging cues with co-hosts for switching off presenter control etc.). A little preparation now will go a long ways in making the call run as well as possible. I can't stress enough how much benefit as little as five minutes of prep time immediately before the call will impact the next sixty minutes.
Second to the above is... take steps to prevent unintentional disruptions. There's two ways to do this: Mute all and turn off chime in/out notifications (you know, those dings you hear when people join or leave the call? Yep, you can turn them off in most conference call systems). Most interruptions which cause breaks in the flow of the calls come from late dial-ins and attendees forgetting to mute their lines. All conference call systems provide the tools to prevent these interruptions, we just need to remember to use them. Some small preventative measures like this will have huge returns on the investment during the presentations.
To help exemplify what I am talking about here, my own honed and tested process goes a bit something like this:
Between 5 and 15 minutes before the call, I'll launch my Lotus Live session and dial-in to the line.
Once logged in to Lotus Live, I set the check box to email me a list of attendees, then I start the web-session in host mode.
When the session has started, I publish my slide deck to the session (this allows me to present the slides in host mode without having to share my desktop, a secondary benefit is a smaller file size of the recording). Publishing now also means that there will be content shared in the session when people begin joining and as you continue setting everything up.
After the deck is published, I'll then jump into the recording settings and dial the session into the conference call line to bridge the audio into the recording.
When the session is connected to the conference call, I leave my mouse cursor on this screen and wait to start the recording, which allows me to talk and not focus on getting back to start the recording when I begin the call. This helps me to fill the gaps of silence while people join in, which in turn helps to alleviate any confusion about the call and also begins to build the cadence and rhythm moving forward.
At this point I've kept the conference call line open and notifications enabled so I can hear everyone and get a sense of how many people have joined the call.
Once we've got a quorum, and its about 3 or 4 after the hour, I'll mute all lines, turn off chime in/out notifications, hit record and dig into the introduction and agenda...
From here on out any accidental interruptions should be wholly mitigated to "intentional" interruptions.
During the call be a good 'radio host', by which I mean, maintain the rhythm and don't allow for too much dead air space. Obviously you want to allow time for attendees to speak up and ask questions, but be smart about when you break cadence to do this.
Keep an eye on the clock. Know when to help move things along or get back on topic, and know when you're coming up on the end of the call to wrap things up in a timely fashion.
Some last words of found "wisdom" from my experiences hosting these calls...
If you can swing it, find a co-host... or at least someone to handle chat questions and other logistics while you are presenting. Knowing you can rely on someone who has your back is a god-send. Perhaps you can multi-task better than I can, and if so, go forth without a co-host. I know I'm not that good and am ever grateful for my colleague Beth McCawley's co-leadership, as well as Kelly Smith for filling in for Beth and providing the support needed to run the calls effectively and build out great content behind the scenes. I can assure you that any call I host in the future (with 10+ attendees) will have one other person helping me out.
And almost as important as everything above: don't sweat the small screw ups or interruptions. They happen, but don't let them distract you or cause more breaks in the flow of the meeting. The idea in all of this isn't to be perfect, but rather to hold an enjoyable and effective meeting. Stuff will happen to cause problems, but the key is to take those initial steps to mitigate the problems when they do arise or prevent them all together if possible. Doing so will help make a better meeting for all involved.
I hope you find the lessons I've learned and shown above helpful. Have you learned lessons for leading good conference calls as well? Why not share them in the comments and help me learn even more (as I am sure the KCC isn't the last call I'm ever going to host)!
If you missed it, Community Manager Appreciation Day was this past Monday, the fourth Monday in January. As the Wikipedia link notes: Community Manager Appreciation Day is "... a way to recognize and celebrate the efforts of community managers around the world using social media and other tools to improve customer experiences."
While community management is a growing and discrete role in many organizations, I don't want to highlight that here. Instead, I want to take this opportunity (albeit a few days late) to thank YOU, our clients, business partners, IBMers, and extended readership for what you do within the communities in which you participate.
You may recall a "Think Friday" blog post from last year in which I expounded on how each of you are indeed community managers. Specifically I noted: "As active members in social networks, we create our own ad hoc communities every time we post content, be it a status updated about what we had for lunch or a longer missive on a facet of today's society. In each case, we own the responsibility of managing these ad hoc communities just like a 'formal' community manager would. Likewise, when we comment on other's posts, we are engaging as a member of their community and have the responsibility to act accordingly."
So, you see, Community Manager Appreciation Day isn't just about those of us working in the specifically defined roles; it is also about YOU and our appreciation for how you manage your own ad hoc communities to build value for yourself and your network. While curating your own network is often its own reward, sometimes it is also important to acknowledge how critical managing your own communities really is to not only the value you see, but the value we all see from those efforts. Your own community management activities helps us all grow, and because social business IS a community, none of us can really grow without the rest of you!
So, cheers to you all for being awesome community managers! I look forward with great anticipation to seeing what the next year brings for all of us in these spaces!
is IBM Education Assistant? IBM Education Assistant is a collection of multimedia educational modules designed to help you gain a better
understanding of IBM software products and use them more effectively to meet your business requirements.
The IBM Smart Business Development and Test on the IBM Cloud is a dynamically provisioned and scaled runtime environment that provides everything needed to develop and test application code; more importantly, it is one that highlights IBM's software offerings. This includes tools to configure and manage the dynamic execution environment, an IDE that facilitates the direct use of the execution environment and build and test tools that can exploit the execution environment. Other areas might include SaaS solutions for collaboration and governance infrastructure and resource repositories for source and reusable assets. All of this, supported by an internet based user experience that enables collaboration and reuse.
Reduce costs, improve service delivery, enable business innovation -- with easy-to-deploy cloud computing solutions from IBM. Learn more about IBM cloud computing at ibm.com/cloud
Our interview today comes from Amsterdam to highlight Bertrand Durou. As another presenter for next week's IBM Innovate2010 conference, Bertrand will be speaking on "Closing the Loop: From Support Request to ALMRequest and Back with Client Lifecycle Management on IBM Rational ClearQuest ". Plus, meet Bertrand at the Support Cafe' (agenda here) where he'll be demoing Service Request (SR) and helping clients get enabled managing PMRs on-line with SR. Check out his interview below so you'll have things to talk about when you meet him next week in Orlando at Innovate2010! Tell us a little about yourself: who are you, what is your role in Rational Client Support? I am Bertrand Durou: 39, French working in Amsterdam, living with a Spanish wife and 2 kids... The job role is KT program manager. I'm teaching and leading troubleshooting methodology. But that's really only one small aspect of what I do everyday...
How long have you been working for IBM and Rational? 10 years this year, 5 in Rational, and 5 in IBM Rational.
What are you currently working on? Feeding this questionnaire
What project are you the most proud of? Lately and without doubt, the implementation in MTS organization, which end up with an Award in 2009. With this implementation, the design/architecture of a "sustaining engineering" workflow based on ClearQuest, and presented at Innovate 2010 Are you a gadget person? What type of gadgets do you use? I'm the proud owner of a Nokia 6021... I can call from anywhere in Europe and send sms
What is your favorite part of working for Rational Client Support? Working with a diverse and multi-national teams... And Clients. Totally different perspective everyday.
What are you passionate about? My family
Tell me about the biggest problem you've solved? Problem with ODBC connections since upgrading to the latest OS400 release... I had no knowledge of this set of technologies, but helped out the Engineer during the training workshop to separate in 4 different distinct problems, and fix the most important one during the workshop
How do you define success? The way the client is defining it at the beginning of the call
If you were stuck on a technology deprived island, what single technology could you not live without? ... None. Maybe a boat to go to a technology island
What is on your nightstand with regard to reading? Magasin Géneral et Le Photographe
These are the top content reused during June to help solve your Rational Team Concert issues. Last month the following technotes were the most heavily reused when closing PMRs opened by you, our clients. We hope that highlighting them here will help others encountering the same or similar issues also find quick resolution:
Attempts to log-in to the Secured web application while recording in IBM Rational Performance Tester (RPT) may led to the message - 'This Connection is Untrusted'.
The message is seen because, RPT acts as a proxy between the browser and the server application to record the data exchange. When a Secured page is recorded using RPT, the RPT proxy certificate is presented to the browser leading to the above message.
Creating and installing a digital certificate will help you get rid of the above message during RPT recording.
Digital certificate overview
The digital certificates feature enables you to run tests against servers that use Secure Sockets Layer (SSL) for applications that require client-side digital certificates to authenticate users.
A digital certificate is a file that binds a public cryptographic key with an identity (a user or an organization). Trusted certificate authorities issue digital certificates, which are then used to authenticate users and organizations for access to websites, email servers, and other secure systems. A certificate store is an archive file that contains almost any number of digital certificates, possibly certificates that are issued from different certificate authorities.
Creating a Digital certificate store
A digital certificate store can be created using the 'keytool' utility.
You will find the keytool utility file in the RPT_HOME\jdk\jre\bin directory. By default, it is located under C:\Program Files\IBM\SDP\jdk\jre\bin
Navigate to the below directory through the command prompt -
my_certificate is an alias for your certificate in the key store. You may never use it, but every new certificate in your key store must have its own alias.
my_keystore.pfx is the key store file, which will be generated as the result of the process. It will hold your certificate and a corresponding private key. You will be able to reuse this key store for next certificates you maybe will generate. One key store can contain many certificates.
my_password is the password, that protects your key store file. You will have to enter it every time you want to sign a document.
validity is the number of days your certificate will be valid. You may enter more than 365.
RSA is an algorithm used to generate the cryptographic keys, corresponding to your certificate.
2048 is the length of the cryptographic keys. The more the length the stronger the signature.
pkcs12 is the format of the key store file. PKCS#12 (a.k.a PFX) key stores can be understood by a lot of different programs and you can also import a PKCS#12 file in your Windows key store (just double click it and follow the instructions).
Green Hat's products have been repackaged as part of the IBM Rational
Quality Management portfolio under the following product names: IBM
Rational Test Workbench, IBM Rational Performance Test Server and the
IBM Rational Test Virtualization Server. You will see this change
reflected in the product list table below, as well as on the various
product support pages.
IBM Rational Green Hat product-specific support pages on ibm.com
During August and September IBM Rational Client Support will be conducting a Customer Orientation Webcast series, geared specifically for our new Green Hat clients, but open for anyone to attend.
We are inviting you and your clients to attend our August/September Customer Orientation Webcast series, and to help ensure that you get the maximum utlization out of your IBM products.
During this informative 45 minutess presentation and Q&A, we'll explain how to:
Obtain the most out of your IBM Support Experience. We will walk you through FAQs, tech bulletins, forums, and much more.
We will discuss/demo how you can create cases, update existing cases, escalate cases, generate case reports, and submit enhancement requests using the IBM Support Website.
We'll also discuss the high level of service you can expect from our existing customer care program.
If you know any people in your organization that are involved in administration or utilization of any Green Hat products, please let them know about this webcast that can be helpful in introducing them to IBM Support.
We look forward to meeting you at our next webcast!
This webcast will take place weekly, Aug 15 - Sept 30, on a rotating schedule to accommodate all time zones. You need only attend one session at a time convenient for you.
Dial in for audio US Toll free number:1-888-426-6840 Participant passcode:79215634#
Participants may log on to the following Global Access Website to view a complete list of available Global Access and Customer Care Contact Numbers: https://www.teleconference.att.com/global. Users will be required to enter the Dial In Number and Access Code.
It’s hard to think of an industry that is not undergoing transformation. Systems space industries including domains like: Banking, Automotive, Aerospace, Defense, and Manufacturing, are all being transformed by the forces of a smarter planet.
By smarter planet we mean the world is becoming:
Instrumented – Sensors are everywhere, collecting information that can be used in all types of decision making and optimization.
Interconnected – Everyone and everything are connected. People, products and systems are being connected in new and different ways.
Intelligent – With all this instrumentation and inter connectivity is the opportunity for intelligence to be infused in all products and systems.
Any project that is taken up by your organization needs the knowledge, skills, tools, and techniques to see success. Each of these tools requires them to be licensed so that there is an authentic and a transparent way to deliver the project seamlessly. The choice of tools and the licenses involved come at a cost to the organization.
Your organization should be well versed in understanding the costs, and should be looking at a more optimized and flexible way of working around the projects with such tools and the licenses with optimized costs. Licensing can play a large role in the flexibility and affordability of an IT infrastructure. Acquiring, managing, and utilizing software licenses effectively can be costly and time consuming.
A flexible licensing strategy can help your investment in to get can optimal use of rational solutions based on your development life cycle.
Most organizations will use an effective mix of multiple schemes to drive the optimal productivity of their software delivery teams. By using the Rational token licensing model, practitioners can utilize the right Rational tool at the right time during the development life cycle. Rational Tokens allow great flexibility in configuration: allow for current product use as well as factoring additional tools that might be needed later in the life cycle.
Flexible use of Rational solutions caters to On Demand Licensing: Use the right tool at the right time during the life cycle of a development project, Identify the best license fit for a given task or project.
Streamline License Management and Reduce Shelfware: Multiple licensing options to your development teams help eliminate the concept of temporarily “unused” software as the project moves from one development phase to the next.
Optimize and Simplify software license investments for higher ROI: Replaces a less predictable spending model that has large spikes with a uniform spending model with incremental increases as needed, allows customers the access to specialty software during the project, at optimized costs and provides need based usage.
There have been few queries from clients asking if it is possible to import work items by e-mail into IBM Rational Team Concert. This is a somewhat complex topic as it isn't currently supported, but there is a potential work around. Let's take a look at the information:
A. There are the following properties in Advanced Properties page of the CCM application in RTC:
Online Help for this says: "A periodic task runs on the server that checks for mail received for work item creation. This property specifies the time in seconds between runs of this task."
B. Here is a brief on this feature from Jazz.net wiki: https://jazz.net/wiki/bin/view/Main/WorkItemEmailImport
However, as the link says, it's still in experimental stage and not supported, at least as of the RTC 4.0.3 version. This should perhaps be implemented in one of the future releases.
In this six part demo series on developerWorks, we show you the ins and outs of IBM Rational Solution for Systems and Software Engineering. All six of the articles below will take you to pages on developerWorks from which you can either click to view the demo, or download the video and transcripts for review later or in secure environments.
In an effort to keep our systems up to date and as functional for you as possible, we will be undergoing scheduled maintenance starting tomorrow February 23rd at 9pm EST and completing at 5am EST on Sunday the 24th.
During this eight hour time frame: Support Portal Customers will be unable to retrieve support documents, and search engines (both internal and external to IBM) will show links to previously indexed content, but when a link is clicked, they will get an “our apologies” page during the stated outage time frame.
If you receive any "our apologies" notices during this time frame, I'd recommend using the Google Cache version from the search results of google.com if available. Otherwise, you can still open a PMR using the Service Requests & PMRs link via the Support Portal tabs for direct assistance from a technical support engineer.
This week we visit the Littleton campus to chat with Beth McCawley. Beth is one of the driving forces behind knowledge management in the support content space for RCS and has a sharp eye as a grammar/spelling/punctuation guru. Of course she has a way with words as you may expect from a person who works with written knowledge everyday and a formal education in English. Read on for more interesting facts!
Tell us a little about yourself: who are you, what is your role in Rational Client Support? I am Elizabeth McCawley, but I still answer to Beth Carroll. I am a Knowledge manager in Rational Client Support.
How long have you been working for IBM and Rational? I have been with Rational since April of 2000 and with IBM since the acquisition of Rational in 2003
Have you had any other roles in Rational? I started in Licensing Support then briefly was in Modeling Support, until the creation of the team that evolved into what now is KM in RCS.
Describe a normal day for you. Besides my daily queue of approving documents for publishing, I might check in with the Knowledge Champions who report to the Support Delivery Managers to whom I am assigned to see how their teams are doing with content contributions. I process at least a request or two to set up new user's permission to work with the tool we use for authoring documents. I frequently edit the taxonomy for Rational products in that authoring tool. A few times every day I answer questions about the tool (and then I capture the Q&A to a shared space so the info is available like an internal technote of sorts.)
What project are you the most proud of? It is a tie. I successfully lobbied for our authoring tool and the publishing mechanisms to accept Japanese documents. This initial project opened the door for us now being able to produce content directly in several languages, including three other multibyte languages. The other win was enabling and training the Development and Documentation teams so they could produce their release notes as Technotes. This makes Release Information documents easier to find and they can be updated with version additions and, later, fix information.
Do you have an "on the job" hero? This will sound hokey but it is Carl Hero, my teammate. Carl creates and shares a lot of shortcuts that save us from hours and hours and hours of busy work.
Are you a gadget person? I'll bet an eyelash curler does not count as the kind of gadget you want to hear about...
What type of gadgets do you use? Besides the wisecrack above, I am delighted by my iPhone.
What gadget, which you currently own, can you not live without? It'd be a challenge to get comfortable night of sleep without the baby monitor.
What's the coolest piece of tech news you've heard lately? There is a doohickey can slice bread a whole loaf at a time.
What is your favorite part of working for Rational Client Support? The exemplary integrity of all the rational people with whom I work What inspires you in your work? See previous answer
What are you passionate about? My family, bicycle riding, civil rights AND civil liberties, and proper English spelling & grammar
What tip or trick would you like to share with the class? Its vs. It's (Editor's note: clarity on the difference can be found here http://www.elearnenglishlanguage.com/difficulties/its.html )
Tell me about the biggest problem ahead for you? I'd prefer to call it a challenge: I am working with a group across the Software divisions to make Support documents compliant with the latest IBM.com publishing standards. I want to do this with as little manual editing intervention as possible so that my teammates and document owners don't have to do the housekeeping.
How do you define success? On time and not burned
In your spare time, if you have any, what hobbies or activities interest you? I am nuts about bicycle riding and cross country skiing. I bake a wicked good batch of homemade granola
What message would you give to a Knowledge Champion just starting out in the Knowledge Management industry? Don't get too attached to any tool or practice or rule. Enjoy the opportunities for trying new tools and methods that will lead to enhancing the clients' experience with the knowledge your organization is sharing.
What specifically drew your interest to become involved in the Knowledge Management field? I knew I could make a difference in the quality and usefulness and accessibility of our Support content.
Aside from Knowledge Management, do you have any other passions? The Boston Red Sox would be the local politically correct answer
Do you have any big plans for the future? Learn to play a stringed instrument
If you were stuck on a technology deprived island, what single technology could you not live without? Gloryoski, if the baby and husband are not with me, then the iPhone to call home and to constantly look at pictures of the boy and his Daddy
What is on your nightstand with regard to reading? Analytics at Work. Also Infant Potty Training - it's a bizarre concept at first, and too late for this one, maybe we'll try it if there is a next one.
What has been your biggest surprise you have witnessed in the technology industry? That online banking is safe enough for my husband to embrace it Is there any technology that you think should get more respect and adoption but does not? Electric vehicles - there need to be convenient recharging locations as easy to find as gas stations.
What is your favorite technology that fizzled or failed to live up to the hype? None worthy of mentioning, but does anybody remember those tablets the dentist would give you to chew to see what spots on your teeth you weren't brushing enough? I do miss writing letters with pen & paper and receiving snail mail via US Postal Service
Any new technologies that you think are about to break into the big time? Harnessed wind power
What future technology would make your life easier? Something like a Roomba for driveway snow blowing
What are you doing to make the planet smarter? The obvious answer is that I am guiding people to sharing their knowledge - Reduce, Reuse, Recycle, as they say. Also, I intentionally live close to the office, carpool with my husband whenever I can, ride my bicycle for transportation wherever I can, and generally don't buy bottled water. We have a share in a CSA this year so we are working on becoming locavores. I now pay most bills online - green AND convenient!
How do you prefer to find answers to your questions? I search Google
How are you using social networking today? Long lost pals and I have found each other through Facebook - what a hoot!
How could you see yourself using it in 5 years? Organizing kiddie soccer games and playdates without a million phone calls
What are some of your favorite websites/feeds/twitter accounts to follow? http://www.theonion.com/
What publications / websites do you read / visit? "The New Yorker" is the one print subscription I still keep; http://www.charmone.com/Company.aspx; http://www.massbike.org/aboutus/mission/; http://www.onelook.com/
Any other fun tidbits of information about you, your job, or RCS that you'd like to share? We appreciate it when you take the time to complete the Rate This Page survey at the bottom of every technote that you use!
New to your enterprise, want to get accustomed to the Rational Portfolio that your enterprise uses but you do not know how to start?
Any project that is taken up by an enterprise or an organization needs the knowledge, skills, tools, and techniques to see success. Each of these tools requires them to be licensed so that there is an authentic and a transparent way to deliver the project seamlessly.
Almost all IBM Rational products require license keys in order to run them. Others give the option of using license keys as a way of controlling usage within an enterprise. The IBM Rational License Key Center is a web service that allows for the generation and management of rational license keys.
To begin with, let us understand on how we can access your IBM Rational Software License Keys.
Every Organization who is entitled to use the IBM Rational tools has a Primary Site Contact or a Site Technical Contact.
Who is a Primary Site Contact?
Usually the individual who orders the software or who is the “sold to” contact in your company.
The person who receives the Proof of Entitlement Certificate (PoE) for each order.
The default person authorized to access the IBM Software and Services download site and the Rational License Key Center.
The only person who can change site contacts, manage access, and assign up to four Secondary Primary Site Contacts to assist with account management. A Primary Site Contact can delegate a Secondary Primary Site Contact to approve user access to the download site.
Who is a Site Technical Contact?
The person responsible for the support relationship with IBM . This person ensures that users understand how to work with IBM technical support.
The default contact in the Rational License Key Center.
The person who receives the IBM Customer Number (ICN) and who can provide the ICN to users to access IBM technical support.
The person who authorizes users to access the IBM Service Request (SR) site to submit and manage support cases.
The person who delegates responsibilities to Secondary Site Technical Contacts. You can have a maximum of nine Secondary Site Technical Contacts.
In simple words they are the designated Special Point of Contacts (SPOCs) for your respective organization(s).
- If you are the Primary Site Contact or the Site Technical Contact for the Passport Advantage account, you are automatically assigned as a default member of the Rational License Key Center Account. You receive a Welcome email from firstname.lastname@example.org Follow the instruction in the email to access your account for the first time.
Note: Some times the email might land up either in your Spam folder or may have been blocked by your network firewall, in this case please make sure that the email email@example.com is added as an exception in your network, you may want to contact your network administrator in this case.
- If you are not the Primary Site Contact or Site Technical Contact, you must request to be added as a member of a Rational License Key Center account. Contact your Site Contacts to request access. Either Site Contact can manually add you to the account.
- You can also add yourself as a member of your company's License Key Center account:
2. On the License Key Center login page, click the "Don't have a password?" link.
3. Enter your contact information and the IBM Site Number. Also, enter the Sales order number if you have it. The Primary Site Technical Contact has this information in the IBM Proof of Entitlement (PoE) certificate.
a) Submitting without a Sales order number will invoke an authorization process for your account. The email response from the Licensing Key Center might not be immediate.
b) When entering the Sales order number along with the Site number, authorization is not required. You receive a Welcome email right away.
4. After account creation, you receive a Welcome email from firstname.lastname@example.org
5. Log in to the License Key Center. The first time logging in to the License Key Center requires that you change the password.
One of the major initiatives many customers are pursuing is the widespread implementation of virtualization. Whether they are using virtualization purely to cut costs or whether it is part of their “green” agenda, this initiative will drive an increase in the average utilization of their servers.
As part of the evolution of virtualization technologies, workloads are able to be moved dynamically between physical servers in order to balance workloads and to address backup recovery situations. This of course has an impact on software licensing, requiring news ways to manage licenses as customers take advantage of the virtualization technologies and leverage multi-core chip technologies.
IBM provides a solution to this challenge with our sub-capacity licensing. Sub capacity licensing allows customers to be charged for only the amount of server capacity, logical or virtual, being used by IBM Passport Advantage Processor Value Unit (or “PVU”) based software. This license model requires the use of the IBM License Metric Tool which is a no-charge software tool that helps calculate the number of PVUs for PVU based software installed on eligible software and hardware technologies
What is ILMT?
IBM License Metric Tool (ILMT) helps you maintain an up-to-date inventory of the IBM distributed software assets in your IT infrastructure and to measure the processor value units (PVU) available to them. It allows you to ensure compliance with IBM sub-capacity licensing requirements and provides required reports for IBM compliance audits.
Why Do one Need It?
IBM programs in a Virtual Environment requires the deployment of ILMT in a Sub-Capacity environment. No-charge tool determines processor value units licensing requirements
IBM License Metric Tool helps IBM customers determine their full and sub-capacity processor value units (PVU) licensing requirements. It helps calculate the number of PVUs available to installed Passport Advantage PVU-based software, including supported virtualized servers.
Passport Advantage and IBM Passport Advantage Express customers can order this tool at no charge by selecting the IBM License Metric Tool, part number D561HLL.
IBM requires Installation instances are validated by ILMT, both of which provides the functionality to generate the audit reports, ILMT helps customers provide info. about installed hardware and PVU based software for distributed platforms, provide IBM the approved full and sub capacity PVU license reports that are suitable for capacity analysis, audit reporting, and audit preparation,
A quick look at the business architecture of IBM ILMT is as follows,
IBM ILMT imports -> software offering info from the catalogs , hardware PVU information from PVU table, and discovered software and hardware inventory from its agents to produce accurate reports for PVU capacity analysis, PVU audit reports and many others.
The IBM License Metric Tool imports software offering information (from the software catalog), hardware PVU information (from the PVU table), and discovered software and hardware inventory from its agents, to produce accurate reports for; PVU capacity analysis, PVU audit reports, and many others.
The IBM License Metric Tool consists of an admin server with a database , a user interface, and agents that run on the computers where the PVU based software is installed. The License Metric Tool provides a flexible structure that can be adapted for large or small installations, and the diagram shown here illustrates the two-tiered relationship between the metric tool's physical components.
Integrated Solution Console:
IBM License Metric Tool home page provides a dashboard view of License Metric Tool status and access to detailed functions. On the left is the navigator view or the table of contents. While each screen has links to other related License Metric Tool functions, any function can be selected from the navigator list at any time. The ILMT navigation pane has six main entry points:
→ The first is the home screen ( or dashboard), which is currently displayed. The dashboard presents a high-level overview of the infrastructure health, for example agent status, software scan status, and the status of recently generated audit reports.
→ The second is IBM PVU Audit Reports, which supplies the functions required for maintaining audit readiness and analyzing PVU capacity.
→ The third and fourth are Software and Hardware panels respectively, they provide a view of your current software and hardware inventory and management capabilities.
→ The fifth section, Infrastructure, supplies functionality for managing agents, scan groups, and other elements of the infrastructure.
→ The final section, Administration, provides the management of key functions supporting the License Metric Tool product (such as importing the PVU table and software catalog).
IBM License Metric Tool helps:
→ Achieve and maintain compliance with Passport Advantage license terms. The software generates reports to help you determine if you have the appropriate number of PVU license entitlements (full and sub-capacity) for each Passport Advantage PVU-based product installed in your environment.
→ Comply with Passport Advantage sub-capacity offerings license terms. These terms require that you create, verify, adjust, sign and save IBM License Metric Tool reports. With sub-capacity licensing, you are only charged for the logical or virtual server capacity in use by Passport Advantage PVU-based software.
→ Support distributed server virtualization. This tool helps provide PVU-based software inventory reports to help manage diversified workload consolidations onto virtualized servers.
→ Lower liability risks. Now you can reduce the risk of not meeting your Passport Advantage PVU-based contractual licensing conditions, along with avoiding the expense of unplanned license compliance payments.
→ Track IBM PVU-based software inventory. This tool helps maintain that continuously updated inventory of Passport Advantage PVU-based software assets are installed on your network.
The IBM Rational Software Development Platform(SDP) is an open, proven, complete and modular solution comprised of a comprehensive set of tools, proven best practices and professional services. This modular solution provides all the tools that individuals and teams need to successfully build, integrate, extend, modernize and deploy software and software-intensive systems.
By automating and integrating the business process of software development, the IBM Rational Software Development Platform helps organizations create software that differentiates their business performance.
Activation Kit are node lock licenses. These licenses are not specific to any host IDs. These are .jar files which needs to be applied to the product using Installation Manager (IM). Even though these .jar files does not contain any "Host Details" of a client machine, you will have to use the the activation kit based on the quantities purchased.
For example, if you have purchased 2 quantities, you can use the same activation kit on two machines (Provided both the machines have the same version of the product). There are different activation kits for different versions of the application. Note: Using the activation kits on more machines other than the purchased orders will lead to compliance issues.
The below steps should activate your trial SDP using an Activation Kit:
a) Launch IBM Installation Manager (IBM IM)
b) Select the option "Manage License"
c) Highlight the application and choose "Import product Activation Kit"
d) Click Browse and select the correct activation kit and hit "Next"
You should be able to accept the license agreements and click Finish to complete the activation process
Note: You will need an administrator access to import an activation kit or active your SDP product.
2) Floating Keys:
Floating keys are based on Client/Server architecture. In order to use a floating license key one needs to install "Rational License Key Server". Let us discuss how a floating key works. For example, if you have ordered 5 Floating keys and assuming that the license server is UP and serving the keys and your users are pointing to the license server and able to communicate with the server machine. Then, the first user who launches the application, will be able to check out 1 license for that application. Likewise, the second, third, fourth and fifth user will launch their applications and successfully check out a key each. Now, if the sixth user has to launch the application and check out the key, he/she needs to wait until one of the user logs out of the application and closes it. This way that license is freed and available for the next user. Having understood the working of a Floating license key, let us now proceed to know how to configure the SDP applications to pick up one.
The process of enabling an SDP application for a floating license are as follows:
a) Launch the IM (IBM Installation Manager)
b) Select Manage License
c) Highlight the application and choose Configure a floating license
d) Accept the agreement
e) Ensure the option Enable Floating license support is selected
f) Click the Add (Plus) icon and put in the license server details (Either FQDN (Fully Qualified Domain Name)/ IP address)
g) Click test connection to check whether the system is able to communicate with the license server machine and to know if it is serving a required license
h) After successful communication, navigate through the on screen instructions and hit finish
i) You will be able to see the option Floating next to the application under the Manage license option
Today I have the distinct pleasure of highlighting Virgil Titarenco. Virgil is a bit of a renaissance man; skilled in many diverse fields, he puts his broad knowledge to use in his daily job as a Rational Support TSE. From web design, literature, digital arts or even the sciences, if it is an intellectual pursuit you can bet Virgil will be interested if not already researching it! Read on to learn more... and don't forget to check out our previous interviews to learn even more about the faces of Rational Support
Tell us a little about yourself: who are you, what is your role in Rational Client Support? My name is Virgil Titarenco and I work as a TSE in Rational Client Support mostly for the requirements management applications.
How long have you been working for IBM and Rational? I have worked for IBM in Rational since the company I was working for previously, Telelogic, was acquired by IBM in 2008. I worked for Telelogic since 2005.
Have you had any other roles in Rational? Yes. I was working as Customer Care Manager, a role that I performed both in Telelogic and during the first 2 years after the transition into IBM.
What are you currently working on? I’m working, as I mentioned previously, as a TSE and part time I’m assisting the CSPO office with different client issues. The main goal of my activity is assuring the IBM Rational clients have a positive and beneficial customer support experience when dealing with our products and services.
Describe a normal day for you. I think a normal day for me is no different than the normal day for any other TSE: nothing spectacular. Reviewing the PMRs that I need to work with that particular day, working them, contacting IBM clients via phone or email, testing different problems from the clients, creating technotes, finding time for the necessary training and enablement sessions. In my “spare time” I try to create some IEA modules or to catch up with lower priority emails.
What project are you the most proud of? I am very proud of the Customer Orientation Webinars and Webcasts I did while in Telelogic and during the transition into IBM Rational. I received much positive feedback from clients for this. Also I’m proud to be the creator of the first IEA modules for DOORS in IBM Rational.
Do you have an "on the job" hero? If you could "follow" anyone for 24 hours, who would it be? I’m afraid I’m still in search for that.
Are you a gadget person? What type of gadgets do you use? Funny, the word “gadget” reminds me of my childhood; I used to receive the French “PIF Gadget” comic magazine and every issue contained a gadget you were able to build yourself. It was amazing. In terms of electronic gadgetry I think I’m more settled now than I was 10-20 years ago. I still have one of the first handheld PSION II (model LZ) – one of the ancestors of handheld organizers of today. I used to program on it. I built many computers by myself, more than I can remember, including my last powerhouse i7. I also have an iPhone and I enjoy photography with a Canon EOS 40D. I still dream about a biological microscope to connect to my PC - a remnant of my love for microscopy during my university years.
What gadget, which you currently own, can you not live without? Let’s be serious, humans lived without electricity and electronics for thousands of years. I’d survive without them. It would be much more difficult for me without paper and pen, or without books.
What's the coolest piece of tech news you've heard lately? I think is the new driverless car tested by Google, and the 3G/4G wireless broadband mobile hotspots.
What is your favorite part of working for Rational Client Support? Discovering new people and things both inside and outside IBM.
What inspires you in your work? The sacrifices I made to come to the US from my native country.
What are you passionate about? Family, success, money, and discovering the essence of things.
Tell me about the biggest problem you've solved? I don't know, there are several. Moving when you are 35 with all your family over an ocean and start a new life learning and absorbing the American way of life. Moving a whole website from a home made structure to Drupal CMS. Actually I like solving problems and managing the journey to success. I can be pretty stubborn when fixing my eyes on a goal.
Tell me about the biggest problem ahead for you? Achieving a career in IBM. Buying a house in California.
How do you define success? Success (from my perspective) is achieving what you are made for, against all the odds. I think each of us reaches the maximum potential when we are able to arrive at a place and a role that matches our internal structure and energy. Then is when we can say there is harmony between the external and internal universes. And in the same time there is harmony between our "cause" and our "effect".
In your spare time, if you have any, what hobbies or activities interest you? Poetry, philosophy, theology, history, politics, web design (Drupal, mysql, php), literature, photo and digital art. I also built, own and manage an international 500 member literature website/e-zine. And sometimes fishing and painting.
Have you worked on any projects that you feel were exceptionally exciting for you? I’m very proud of my first published book of poetry – Mirabile dictu, that won a national first prize in Romania. Also during my college years I was the first to take photographs of animal chromosomes in my university.
Do you have any big plans for the future? Translating my poetry and publishing it in English, and writing prose. And, of course, as I said previously, a career in IBM.
If you were stuck on a technology deprived island, what single technology could you not live without? My laptop. What is on your nightstand with regard to reading? The Bible.
Is there any technology that you think should get more respect and adoption but does not? Open source.
Any new technologies that you think are about to break into the big time? I think this is as much a technology question as a socio-psychological question. I think technological success has to do economic and cultural circumstances but also with human nature. Generally speaking I classify the people in two categories: people who like to customize and control technology, and people who just want to us it. However, I think there are more people who just want to use things without the need to control them. So I think technologies that appeal to this human aspect will be more successful in the future. I also believe the technologies that will be able to fully integrate TV, Radio and phone into a fast and reliable wireless Internet service will have success in the future. What future technology would make your life easier? 4G (or more) and reliable house remote control. Or maybe something like a "home computing cloud". Also the holographic display. I also think the Internet is now full of poorly designed websites and services. Basically I think the whole Internet experience is in it's infancy. Something like the "iron age". There will be a time when computing will be not only science and technology but also art and skill, a real extension of human behavior, relations and experience. That’s why I think the future will bring up a new art/science of building a successful and reliable web presence. Also the way the web will be developed will be molded more around the human nature and not vice versa (as it happened until now).
How do you grow your technical skills? Mostly reading and testing new tools and technologies. I like to experiment. Ask my grandma the way the old family "cuckoo clock" was taken to pieces. Or my father about the old pick-up radio or his wristwatch. All of them "enjoyed" the growing pains of my technical skills.
How do you prefer to find answers to your questions? Dictionary.com, Google, Wikipedia, Refdesk.com, CEO Express. And the old fashion way of searching inside books.
How are you using social networking today? Not very much. Sometimes I use Jumpino.com. I use mostly my literary website for this. It's where I post my literary texts and interact with others. I built it on Drupal CMS and it has all that a social network can offer. And of course I always can add more modules. Are you a blogger in the blogosphere? ... Are you a YouTuber? ...Are you an Author? .... Do you Tweet? ... Talking about all these, I was around and I remember using BBS, mail list, majordomo, etc. Philosophically speaking I believe technology is just a shell, a tool, a way of doing things. And history showed us many times that the scarcity and the technical limitations of our tools are beneficial for the quality of what we create. There was a time when digital photography didn't exist. During those times a single shot was expensive and time consuming. During those years the art of photography was in its prime. Now we can take brilliant thousands of digital photos a day. I don't know about the art of photography anymore, or the effort to make each one of these photos to be perfect. Talking about blogosphere and all the networking tools out there; they are great. We live in an amazing age. Our parents made the greatest leap in the history of the technology. Some of them remember electrification and the dawn of radio and tv. On the other hand their grandchildren can produce now an entire tv show on the net just pushing a button. The only question is about the real quality and value all this brings to human life and experience. How shallow or how profound we became as human beings. How much real value and progress for each of us individually and for the humanity as a whole. Homer, Shakespeare or Bach didn't have all these, and we (or at least some of us) are still reading or listening to them. I think technology is an amazing tool if it creates or enhances value in human experience whether individually or as society.
Rational Developer for System z & i (v9.0): Default font change - This article details the steps needed in order to successfully change fonts within the RSE view.
By default eclipse uses the O.S. default font, therefore the windows default font has to be changed to the desired font which will result in the eclipse fonts being updated.
To change the Windows default font follow the steps below.
1. On the Windows 7 O.S. click on 'Start, type 'Color scheme' and select Change window colors and metrics.
2. Window Color and Appearance panel opens.
3. Click the cursor on 'Message Text' which will display Message Box under Item:
4. Select the desired Font, Size and Color, Apply & OK.
5. Note the eclipse default font has also updated as shown here:
It has been a busy release time in the AM space, so I wanted to make you aware of three new RSARTE (Rational Software Architect RealTime Edition) whitepapers that I have collaborated on with development and just published.
These documents will be referenced both from the RSARTE support web page as well as from within the RSARTE InfoCenter.
For some reason I am not as yet able to identify, there has been a great amount of increased chatter across the internet surrounding Google's 20% time concept. Perhaps it is the ever growing need for us to filter through all the information flooding us every day and take time to focus on the things that make us happiest. While Google has formalized the idea into more structured policy, here in IBM Rational we've been doing the same kind of thing for quite a while now, albeit in a more unstructured way; a bit looser to help the creativity flow...
You may have seen some of our posts, like this one, with the prefixed phrase "Think Friday: ". This is our way of helping to drive the concept a bit more loosely among IBMers, as well as highlighting some of the things we're thinking about in a more external fashion. For us, "Think Friday" is an opportunity to take some time to devote to other projects, ideas, or research outside of our normal day-to-day work. This doesn't mean that we don't actually work on Fridays, but rather it is the umbrella concept that allows us to take that 20% time (after all, 1 day out of five does indeed equal 20%) and use it however we wish, giving us that chance to focus on some of the more innovative ideas we all have. Sometimes it occurs on Fridays, sometime it may be the last hour and half of every day, or maybe it is 20 minutes picked here and there as it is available; in any case the idea is to take that time and focus on a project of your passion.
We've even semi-formalized the idea in an additionally different way with our internal Hackdays, where we take a designated day and hack on ways to "make things better", regardless of what those things are. The hacks run the gamut from applications to process changes, from internal focus to global reach. Some hacks are code snippets, while others are as intangible as a 20% time idea or as simple as working on a thought leadership style blog post. Whatever it is we want to hack on, we have a day to do that in a loosely organized fashion with local-office events spanning the globe providing for an environment to work individually or collaborate with others.
What is a HackDay? Well, it can be whatever you wish... In IBM this is how we loosely define it (liberally taken from our internal Hackday site):
"HackDay is a loosely organized event designed to help people come up with interesting "hacks" to help make things better. The great way to think about this is as an event where you can put pen to paper and make the ideas in your head materialize. We want to see what you can do, what you can create, what you can imagine. What would you be able to accomplish if just given the opportunity? What you decide to do and how you do it are completely up to you. We have no rules and no clue about what people may end up submitting. We simply provide the framework and a date so that we can all shoot for something in common. Peer pressure is great motivation. We want this to be your opportunity. We want this to be your motivation. We want this to be your hack. This is what we call HackDay."
Regardless of whether it is an organized policy like Google's, or a company value like the "Think Friday" ideal we hold in IBM, what better way to support innovation and new ideas than through allowing each and every person in the organization to take the time to think and create; to work on a project of passion? From personal experience, I'm continually surprised at the amazing things we can do when given opportunity to simply put more thought to building out our ideas and see what comes of them.
Why not organize your own Hackday, or implement the "Think Friday" core value in your own organization? I can assure you the benefits you'll see will be potentially epic in scale!
"Report authors can access the Collaborative Lifecycle Management (CLM) data warehouse via a Framework Manager (FM) model or access live data from the applications using reportable REST APIs. The application-based data dictionaries in this section show how elements in the FM model and in the REST API map to artifacts in CLM.
CLM includes a data warehouse, to which each of the CLM applications contribute data. The data dictionary topics in this section detail the relationship between application-specific data (physical data related to artifacts and other elements in CLM applications) and the related queries that need to be incorporated into a report so that the desired application data appears in the report ouput. When authoring reports, you can reference these mappings to determine which queries to use."
Like all the prior top content posts month-to-month, these technotes are the most often cited and shared in our Support Engineers' PMR notes all used to help you solve or prevent issues with your Rational products. Last month the following technotes were the most heavily reused for Rational Team Concert. We hope that highlighting them here will help others encountering the same or similar issues also find quick resolution:
There have been a few queries asking why organizations should use at least one Team Area with all same members as in a Project, using IBM Rational Team Concert (RTC).
The requirement for end users maybe something similar:
We have small projects only about 20 members per each and we don't need separate project members into teams.
Is there any reason why we should use at least one team with all same members as is in project?
Or can we just use only project without creating teams at all, if we don't need more than one team?
Is there like some reporting or source control aspect which might be missed if at least one Team Area is not used in projects?
--> The following details provide some basic information about Team Areas and their usage in RTC:
Creation of Team Areas is optional and not mandatory. It is up to the discretion of the users to analyze and see if having a team area is required or not.
Having at least a single team area or not will not have any impact on either reporting or source control aspects of RTC.
Team Area is more of an encapsulation model sorts to encapsulate users into a particular team and a specific iteration/Release.
Assume the Product Development team consists of a Development line and Maintenance line.
Here one might want to create two teams and add users accordingly, such that Development line users will have access to Development Project
Area and Maintenance line users will have access to Patch/Fix-Pack Project Areas only. In such cases, using Team Areas will help.
Otherwise based on the need, users can go ahead and use the single Project Area for an entire team of small size.
The advantage of this is, it will reduce the overhead on the administration aspects for a Team Area.
--> Here is what the Team Area serves:
Having a team area is optional, but most projects of moderate to high complexity will have one or more team areas.
A team area serves these functions:
Defines the users (team members) on the team and specifies their roles.
Defines the timeline in which the team is participating.
Customizes the project process to the needs of the team.
Rational Team Concert allows for a hierarchy of team areas to accommodate more complex projects and large teams with varying needs
within the project. Any contributor to a project can participate in one or more team areas.
Rational Developer is a batch offering from IBM which has unique functionalities than a normal IDE available. Let’s get introduced to the Rational Developer versions available for usage.
Rational Developer for AIX and Linux C/C++ Edition: supports development of C and C++ applications that run partly or fully on IBM AIX or Linux on IBM Power Systems hardware, as well as support for the x86 Linux infrastructure for subsequent porting to Power systems. (Formerly called as Rational Developer for Power Systems Software)
Rational Developer for System z: provides modern application development tools for IBM z/OS operating systems, enabling developers to create and maintain traditional System z CICS, IMS, DB2, and Batch applications. This offering also includes an IDE support for PLI, developed long time ago for use on the AS400.
Rational Developer for System i: supports application development for the IBM i platform (formerly known as AS400), supporting several language options in addition to multiple application modernization techniques Versions include RPG and COBOL Tools, CL, RPG and COBOL+ Modernization Tools, Java Edition, and RPG and COBOL+ Modernization Tools, EGL Edition.
Rational Developer for the Enterprise: supports enterprise application development that incorporates a heterogeneous mix of platforms and languages, comprising the full capabilities of IBM Rational Application Developer for WebSphere Software, Rational Developer for System z®, Rational Business Developer, Rational Developer for i, Rational Developer for AIX® and Linux C/C++ Edition, and Rational Developer for AIX and Linux AIX COBOL Edition. (Replacement for Rational Developer for zEnterprise).
I welcome you to get an in depth understanding about the Rational Developer licensing.
What you should know about Rational Developer Licensing?
There are four broad categories of licenses for Rational Developer, viz.
IBM Rational Developer for AIX and Linux
IBM Rational Developer for i
IBM Rational Developer for SOA Construction on System i
IBM Rational Developer for System z
IBM Rational Developer for AIX and Linux has these subset of licenses which can be used:
IBM Rational Developer for AIX and Linux AIX COBOL Edition v9.0 Activation Kit
IBM Rational Developer for AIX and Linux AIX COBOL Floating license key
IBM Rational Developer for AIX and Linux C/C++ Edition v9.0 Activation Kit
IBM Rational Developer for AIX and Linux C/C++ Floating license key
Rational Developer for System i licenses are imported only on Windows PCs, where System i and System z are the iSeries and zOS hosts that the client is connecting to. IBM Rational Developer for ihas these subset of licenses which can be used:
IBM Rational Developer for Power Systems Software C/C++ Dev Studio for AIX v7.6
IBM Rational Developer for Power Systems Software C/C++ Dev Studio for AIX v8.0 IBM Rational Developer for Power Systems Software C/C++ Dev Studio for AIX v8.5
IBM Rational Developer for Power Systems Software C/C++ Dev Tools for AIX v7.6
IBM Rational Developer for Power Systems Software C/C++ Dev Tools for Linux v8.0 Authorized User
IBM Rational Developer for Power Systems Software C/C++ Dev Tools for Linux v8.5 Authorized User
IBM Rational Developer for Power Systems Software Cobol Dev Tools for AIX v7.6 IBM Rational Developer for Power Systems Software Cobol Dev Tools for AIX v8.0 IBM Rational Developer for Power Systems Software Cobol Dev Tools for AIX v8.5 IBM Rational Developer for Power Systems Software RPG and COBOL Dev Tools for i v7.5 IBM Rational Developer for Power Systems Software RPG and COBOL Dev Tools for i v7.6
IBM Rational Developer for Power Systems Software RPG and COBOL Dev Tools for i v8.0 Authorized User
IBM Rational Developer for Power Systems Software RPG and COBOL Dev Tools for i v8.5 Authorized User
IBM Rational Developer for i RPG and COBOL Tools v9.0
IBM Rational Developer for i RPG and COBOL and Modernization Tools Java Edition v9.0
Floating license keys :
IBM Rational Developer for i RPG and COBOL and Modernization Tools Java Edition
IBM Rational Developer for Power Systems Software RPG and COBOL Development Tools for i
IBM Rational Developer for Power Systems Software C/C++ Dev Tools for Linux
IBM Rational Developer for Power Systems Software COBOL Dev Tools for AIX
IBM Rational Developer for Power Systems Software C/C++ Dev Tools for AIX
Rational Developer for Power Systems Software includes four separately licensed features:
RPG and COBOL Development Tools for i
C and C++ Development Tools for AIX
C and C++ Development Tools for Linux C
COBOL Development Tools for AIX
Rational Developer for System z licenses are imported on Windows PCs, where System z are the zOS hosts that the client is connecting to for development purpose. IBM Rational Developer for z has these subset of licenses which are highlighted below:
IBM Rational Developer for System Z V7.1 Activation Kit
IBM Rational Developer for System z v8.5 Activation Kit
IBM Rational Developer for System z v9.0 Activation Kit
IBM Rational Developer for zEnterprise V8.0 Activation Kit
IBM Rational Developer for zEnterprise V8.5 Activation Kit
IBM Rational Developer with EGL V7.5 Activation Kit
IBM Rational Developer with EGL V7.6 Activation Kit
IBM Rational Developer with EGL v8.0 Activation Kit
IBM Rational Developer with Java V7.5 Activation Kit
IBM Rational Developer with Java V7.6 Activation Kit
IBM Rational Developer with Java v8.0 Activation Kit
IBM Rational Developer with Java v8.0 Floating License Key
IBM Rational Developer with Java Floating License Key
IBM Rational Developer for System z v7.1 Floating License Key
IBM Rational Developer with EGL V8.0 Floating License Key
IBM Rational Developer with EGL Floating License Key
IBM Rational Developer for zEnterprise Floating License Key
IBM Rational Developer for System z v8.5, v9.0 Floating license key
IBM Rational Developer for AIX and Linux version 8 are not displayed in the license key center list as v8.5 was called Rational Developer for Power systems and from v9.0, it is addressed Rational Developer for System i.
Versions of IBM Rational Developer for SOA Construction include 7.5, 8 and 8.5 versions, though license key center does have only versions 7.1 and 7.5. Variants of licenses include :
IBM Rational Developer for SOA Construction on System I V7.1 Activation Kit
IBM Rational Developer for SOA Construction on System I V7.5 Activation Kit
IBM Rational Developer on System i for SOA Floating License Key
SOA (Service Oriented Architecture) v7.5 and below was a bundle of products and not just one product, which included licenses of RDp (Rational Developer for Power Systems), HATS (Host Access Transformation Services), and RBD (Rational Business Developer).
SOA v8 and above is split into individual products RDp, HATS, and RBD (Rational Business Developer) to be individually licensed.
Why is the Rational Developer with EGL v8.5 not available to be generated on license key center, though our account is under maintenance?
A. Rational Developer for System z with EGL is no longer available as a combined offering. See Rational Developer for System z for mainframe developer needs and Rational Business Developer for open source EGL development needs.
Do I have a chance to try out a trial before a license purchase?
A Yes. Refer to the trial versions here.
I have a Rational Developer for I RPG and COBOL and modernization tools license. However I get a “No license available” for RPG and COBOL plug in on the software. How do you explain that?
A. It is identified that the single license is not able to activate both product plugins and a new part named IBM Rational Developer for Power Systems Software RPG and COBOL Development Tools for I is added to the license key center account. Deploying this would sum up all the licenses available with the package.
How does RPG and COBOL development plugin license requirement in Rational Developer for Power Systems?
A. Refer the Technote.
See you folks. Let’s get together with my next blog.
Robot has been out for more than 15 years. Since that time the software world has been changing rapidly and still is developing at breakneck speed. For many present-day applications, Robot is no longer the right tool. For example, Robot is a 32-bit tool. As such, Robot cannot work with 64-bit applications.
The newer Rational testing tool for functional testing, IBM Rational Functional Tester (RFT), has started to support 64-bit applications. However, a supported automated migration has been unavailable until now. Maybe the tips of my colleague Andreas Franke are helpful in his white paper. Testing Using Rational Robot versus Rational Functional Tester.
For the performance testing part, the VU scripting, the last Robot version is 126.96.36.199. Rational Performance Tester (RPT) would be a possible replacement.
As time went, some of their applications became obsolete and new applications went life. When the Tivoli tool started to support RFT and RPT, they took the opportunity to develop their new monitoring scripts in RFT and RPT. Whenever an application goes life, the team developed RFT or RPT script. Now RFT and RPT tests monitor most of their applications. Only a few are still under Robot, but in due course the company will withdraw these applications. Are they ready for 30 April 2016? I think they are.
Next: don't shoot the messenger
Therefore I think that a gradual switch over to RFT and RPT would be the best option I can think of. When you decommission an application that you have tested with Robot, you can replace Robot with RFT or RPT for the replacement. The same might apply when you make far-reaching changes to your applications.
Hopefully this post helps you to think about the future of your testing activities. If you'd like to discuss this further, leave a comment here or connect with me on Twitter @GunangWaney. You can also open a service request against IBM support, preferably before 30 April 2016.
Got a good question today and in my best knowledge-sharing fashion, I'm going to share it and my answer with you as well.
Question: We need to onboard several new developers who do not know
anything about ClearCase. Do you have a video/presentation that they can
see/read that will allow them to connect, check in and check out and
perform the basic activities that a developer would do? Thanks!
The following 2 IBM Education Assistant modules (in this order) should be a good start. The
first will give the core/basic functionality and the second will provide a
set of standardized processes and workflow structure that you may
choose to implement.
Introduction to ClearCase
Introduction to Unified Change Management (UCM)
What are YOUR favorite Getting Started with ClearCase resources?
Lots of fun last night at the Watson Viewing Party in the IBM MassLab in Littleton, Massachusetts. The cafeteria (and the overflow All-Hands Room) were standing-room-only, filled with IBMers - past and present - and their families.
All I can say is ... "wow!"
And maybe: "What is up with Watson's betting strategy?"
Application Lifecycle Management, also known as ALM, is not a new phrase in software development, but perhaps one with which you are still not entirely familiar. ALM can help improve lifecycle collaboration and software development efficiency. How, you may be asking? Why through diligent application of the five imperatives for ALM, of course!
Not only does the article detail the benefits of ALM in general, but it also demonstrates how IBM Rational has raised the bar for ALM solutions by articulating five imperatives backed by proof points showing how our integrated product offerings meet those imperatives.
This IBM film (13:15) features one hundred people, who each present the IBM achievement recorded in the year they were born. The film chronology flows from the oldest person to the youngest, offering a whirlwind history of the company and culminating with its prospects for the future.
On behalf of Rational Support I would like to offer a big "thanks" to those of you who have provided constructive comments on our Web content. I have been working directly with Rational content for about 5 years now and in that time I've received a lot of feedback much of which I found to be highly valuable towards improving our content.
Feedback, such as:
"This issue had been troubling my team for a couple of days. Thankfully this fixed the problem"
"This Technote would be helpful if it described, in couple of more sentences, the option to configure DOORS for SSO."... to which we added a related link to the technote detailing out SSO configuration.
"Good solution section, but make a separate subheading for it."... which we did , a nice "Solution" subheading now highlights the right content (the modify date reflects only content not format changes)
And, of course, the best kind of compliment... "Saved my day. Thank You!"
Our goal is to provide you with content that will help you be successful in using our products and we want to do our best to ensure that success happens. Often times, in order to get the technical facts out to you as soon as possible and without delay, the formatting may be a bit rough and details may be overlooked. As much as we love to see positive feedback, we also appreciate and need to know about those things that need correcting so they can be addressed, and we very much appreciate your candid feedback.
If you are browsing the Web and find any of our content that you feel needs improvement, please provide as much detail as possible in the Comments box in the Rate this page section of the document and we will address your feedback*. We are happy to take the good, the bad and the ugly as long as you keep that constructive feedback coming ))
*Note that we can not reply directly to any feedback left via the "Rate this page" as it is anonymously gathered. We do, however, read and address all feedback entered via relevant document updates.
Atria: What will you think when you have come across a word like “Atria”? A usually skylighted central area, often containing plants, in some modern buildings, especially of a public or commercial nature, or may be an open area in the center of an ancient Roman house? Absolutely correct, however an IBM Rational user may give it a different thought; let me help you understand what's so different..
Atria Licensing: Lets explore the concept of the Atria Licensing also called as classic ClearCase licensing.
IBM Rational ClearCase is a software configuration management solution that provides version control, workspace management, parallel development support, and build auditing. You can integrate Rational ClearCase with other IBM solutions, including IBM Rational Team Concert, IBM Rational ClearQuest, IBM Rational Asset Manager, and IBM Rational Application Developer for WebSphere Software.
Rational ClearCase Atria licenses uses a proprietary floating license scheme. To use ClearCase, you must obtain a license, which grants the privilege to use ClearCase on any host served by the same license server. The license server component is installed with a Rational ClearCase server installation; it cannot be installed separately or as a license server only. The full installation of ClearCase is required in order to serve out ClearCase licenses, and there is no separate license server program. Note: ClearCase MultiSite ships with ClearCase and can be installed, but a MultiSite license is required to use this functionality.
To request new or additional ClearCase (or ClearCase MultiSite) licenses, go to Rational Support Licensing, and then select the Rational License Key Center. Note: You will need to provide a Host ID for the server that will be used as the ClearCase license server, refer to Technotefor directions on how to obtain the Host ID.
If you obtain additional licenses, review this Technote for specifics related to modifications made to the ClearCase license server.
The considerations for moving ClearCase licenses to a new server are outlined in Technote
For more information, refer to IBM Rational ClearCase Administrator's Guide -> Licensing and License Administration. If you need a soft copy, the cc_admin.pdf is available on any host with ClearCase installed located by default in:
Now it is time to help resolve or avoid the common (ClearCase) errors in our day to day activities without relying on anyone else. You may follow the technical documentation written by experts from Rational Licensing team to save time:
It's also one of IBM's Core Values, one that resonates particularly with me in regards to our social business initiatives… like this blog. Let me explain.
Think of what you might consider a traditional technical support organization. Fielding your questions and calls via email, phone and PMRs, we stand ready to assist you. As soon as you reach out to us.
Once a call is fielded, a solution provided, and a technote written and published, we hope that you (or others) will find the information when you need it.
Ok, that's a gross over-simplification. We also work very hard to help you help yourself with our content. We spend lots of energy providing you with the best tools and award-winning portals, optimizing our content so that you can find it when you need it, etc etc.
Now throw social business into the mix ...it's a game-changer.
By connecting with us via Twitter, Facebook, here on our developerWorks blog, on YouTube, LinkedIn and dW forums, we hope to be able to help you find the information you need to be successful with our IBM and Rational products BEFORE you need to file a support ticket. We can share the information we learn through our support calls with you and others who may need it, so that they don't have to call. By holding open mic calls to share information on relevant technical topics and field questions, we want to arm you with the information you need.
That's powerful. But it's also scary, particularly for command-and-control-oriented companies, used to all messaging and communication being fed from the top-down.
Fortunately, IBM is NOT one of those companies.
IBM as a corporation was in the vanguard of supporting employees' participation in social media, both personally and professionally, LONG before social media was cool. We have a set of Social Computing Guidelines, developed by IBMers all over the world.
IBM and Rational trusts that we will participate responsibly in these venues, and we work very hard to deserve that trust. No one has to vet or approve our Rational Client Support postings before publication, and no one tells us what to post. We are empowered to "do the right thing".
Sometimes I take that for granted and I shouldn't. Neither should you.
I feel very fortunate and am proud to work for a company that trusts their employees to "do the right thing". And I'm not just saying that to suck up.
However, I DO have an ulterior motive.
While we trust that we are doing the right thing and providing a valuable service with these programs; in effect, transforming our support organization, we struggle to identify our ROI (return on investment). Unlike marketing-driven social media programs, we can't measure lead generation or sales revenue derived from these initiatives. We HOPE that by reaching out to you proactively, we help you be successful with our products without having to call support - but, as you might imagine, measuring something that does not happen is a bit of a challenge.
Therefore, you can help us gauge the value of our social business efforts to YOU by answering 2-3 quick questions on our social media survey. It really is painless. We want to know who's following, and how valuable you find our various efforts. If you have an extra minute, you can provide some free-form comments to help us serve you better.
Because honestly, it doesn't matter what WE think ... YOUR opinion is the only one that really counts.