Designing the User Experience for Lotus Notes andSametime
For you Workspace users out there, open up your Workspace to any tab, and then go up to the View menu-- see that menu item called"Arrange Icons"?
It will move all your icons to the upper left-- so that there are noextra spaces between the "Chicklets" (tiles). (So if thearrangement of your icons is important, DO NOT PICK THIS MENU ITEMNOW!!! :)
How often you you pick this menu item for "Arrange Icons"?
One a day
Once a week
Once a month
Less than once a month?
How would you feel if this option is not available in the new workspace in Notes 8.5?
A while I go I asked you how"mac-ish" you want Notes 8.5 on the Mac to be.
I'm working with Matt Hatem and other developers on the re-designedWorkspace.
(Since I made that posting, clearly some things have changed,like we call the Launcher the "open list" and our plan for the "type tofind" feature is that it will mimic the one you see in the Notes 8 openList)
I know that in the past, IBM provided not only the Workspace,but also a "Gridded Bookmarks" feature-- at least that's what we calledit internally. In Notes 7, you get to the "Gridded Bookmarks" byright-clicking on the Bookmark bar, and choosing the menu item "Displayas Workspace."
the context menu item looked like this (from the old Bookmark bar):
My understanding (from talking to internal people) is that the "GriddedBookmarks" did not quite "get it right" and that is why people stilluse the "old workspace". I want to make sure that our newWorkspace design does not end up in the same situation, so I want tounderstand why the "gridded bookmarks" never seemed to replace theworkspace.
So, if you were to click "Display as Workpace" on the folder labeled"Applications" in the bookmark bar (labeled databsaes in Notes 7), you'd see something like this (these are my bookmarks, of course,yours would be, well, yours...). The idea is that the sub-tabs yousee-- Applications, General, Domino Design, HR and MIcs, Ligal, PIMapps, those are the tabs in the old workspace.
An advantage of the "Gridded Bookmarks" was that you woudl get a"checklet" (a square) for everything on your bookmark bar-- alink to a view, a link to a document, a URL, etc. NOT JUST thedatabase. For example, as you can see in the following figure, any item in my Favorite Bookmarks gets a square, even if it's not adatabase.
Here are some of my assumptions, please, PLEASE let me know if they arecorrect, and of not, please give me more info. Becasue if youdon't, this workspace re-design we're working on might be a flopand we'll all suffer.
Assumptions on why these gridded bookmarks never replaced the Workspace
1.Nobody knows it exists. It's only on a right-click and nobody everfound it (the new desing REPLACEs the workspace option, and should bein the same place as the old workspace option)
2. The gridded bookmark tabs did not retain the color and color was soimportant that it was a deal-breaker (the new design retains the colors)
3. You single-click to launch it, compared to the double click in theworkspace. that just felt wrong (new design has double click)
4. Once you "drill down" several levels of nesting, you don't know howto "go back up" because this little control over in the upper right wasunclear: (new design uses a tree control on the left, as you can see inthe Workspace re-design link above)
Thus, if we make sure we solve the problems above, we have a shot atmaking our new, re-designed workspace good enough that you'llmove to it from the old workspace? IF not, what else do we have to do?
Also, Margo and I are having a contest to see if I get more responsesto this than she got to the feedreader posting. Please don't disappointme :)
In Notes 8, we tried to add more "self service" support that is more closely allied to the Notes client itself. You might have noticed that in Notes 8.0 we added a menu item on the Help menu called IBM Support Assistant, as shown in the following screenshot:
In Notes 8, this takes you to a browser page (as shown in the screenshot below), from where you can search other sources, get specific product information, and initiate data collection (which you can analyze yourself or send it to IBM as part of a PMR). (If you have Notes 8, please go explore this now!)
Now, for Notes 8.5, IBM is rewriting the support assistant in Lotus Expeditor.
This change in technology means we have a few opportunities to integrate more fully with the client. For example, would it be helpful to add items to search into the Help sidebar when it is open, or right into the Search Center Dropdown, as shown in the following figure:
On the one had, we realize that most end users like Samantha, Ted or Betty would not be searching the IBM support site. Rather, it is Ida in second line support or Fred the admin who would be doing so. Thus, I think that one important requirement would be the ability for Ida to add organization-specific areas to search, and the ability to remove certain other search choices. Please let us know if that's a realistic requirement.
What other requirements do you have for it? How, if at all, can we make it helpful for end users/help to reduce your internal help desk calls?
or maybe we really can't, and we should focus on administrators and application developers?
The IBM Support Assistant menu item is not built-in to the Designer client or the Admin client in Notes 8. Would it be more helpful in those clients? (I realize that if the Support assistant is now a plug-in, we may have some technical issues regarding which clients are in Expditor and how soon they will get there.)
Thanks for your insight and opinions.