Are you a DB2 LUW or Informix client in North America? If so, you may have the opportunity to try the newest innovation from Information Management Support for your next service request - Technical Support Chat!
Technical Support Chat allows you to quickly interact 1:1 with one of our Level 2 Support Analysts online instead of over the phone. You can discuss your request and conveniently share command strings and URLs. At any time during the chat, you or the Analyst can choose to resolve the issue over the phone.
Technical Support Chat is currently in its pilot phase as we develop the functionality to work best for you. If you are a DB2 LUW or Informix client, try Technical Support Chat by clicking the 'Request to Chat' option on the right side of your screen after you open a new Service Request.
If you are not currently eligible for the pilot, check back here for updates on the availability of chat.
To learn about Technical Support Chat for Lotus, click here. If you are interested in learning more about Information Mangement Support, keep visiting my blog!