Wait until you see the new IBM Sametime Unified Telephony (SUT) Lite Client software. SUT Lite Client is a licensing option that is available with Sametime 8.5.2. For example, with SUT Lite Client you can:
your Sametime contact list, right-click the name of a person you
want to call – even someone who is not online -- and select Call.
can also click a contact and then click the Call icon or in the
toolbar at the top of your contact list.
one-on-one or conference video calls
the Find a person or number field at the top of the Sametime
contact list, type the entire telephone number or the SIP URI of the
video conferencing device you want to call. Select the number when it
displays. In the open call window, click Video > Start Video.
Starting in release 8.5.2, administrators have an easy way to delete meeting rooms that are not being used anymore.
From the web-based administrative UI in the meeting center, you'll see a Delete icon next to individual meeting rooms:
In addition, when viewing the rooms for an individual user, you can delete all that user's rooms, if you need to quickly remove a collection of rooms (e.g., if an employee leaves the company):
Now, with Sametime Unified Telephony 8.5.2, you can easily set up a rule to route all your calls to your mobile device, for example, if you're out of the office, but don't want to miss any calls.
File > Preferences > Voice and Video > Routing Calls.
For When my IM status is, select “Any mobile status” and
then enter your mobile telephone number for your preferred number.
When you log on to Sametime from your mobile telephone, all calls
will go to the device you specify in the rule.
In 8.5.2, you can now control your audio conversations directly from the system tray, without opening the Call window. All you need to do is right-click the call icon, to see the options:
Left-click the icon, or right-click and choose "Call with <user>" to open the full call window.
When you mute the call, you see a "muted" icon in the system tray:
We've got some very exciting news on the mobile front! Sametime 8.5.2 is now available on the Google Android mobile device! That means you can now have many of the features that you've come to know and expect from Sametime on your desktop or laptop computer on your Android. This includes:
- Using Sametime awareness and chat features.
- Tapping and holding a contact or group
name to display a list of options.
- Adding and removing contacts and groups
to and from your contact list.
- Reviewing mobile chat histories.
- Sending telephone camera photos through Sametime chats.
you have Samtime Unified Telephony on your device, you can place Sametime
calls to contacts or people you find using the Sametime search. You can also change your preferred Sametime device to route calls to
There's more exciting mobile news with Sametime 8.5.2 and our new Sametime meetings client for the RIM Blackberry device!
Now from your Blackbery you can:
find, and participate in Sametime meeting rooms - Select a Web address (URL) to a meeting room, for example, in an email, calendar entry, or chat, to enter the room.
- View shared presentation content - Select the menu button and then Zoom In or Zoom Out; use the scroll or tap and drag on touch screens the pan the presentation into view.
- See the meeting room participants - In the meeting room, use the menu button and select "Participants" to see a list of participants.
- View and participate in "live" meeting discussions - In the meeting room, use the menu button and select "Discussion" to see postings made to the "Discussion" area of the meeting room.
- Connect to the audio call and the
meeting at the same time. (Available only with wifi and some carriers.) - To view the meeting room call information, on a selected meeting room in the room list or search result, or from within a meeting room, use the menu button and select "View room Information." Then dial in to the meeting room.
Based on customer feedback, we've added a setting for the web meeting client, to indicate whether meetings open in the current window or in a new window or tab. This capability makes it easier for people to get back to the meeting center if they need to jump from one meeting room to another.
This behavior is controlled at the server level, with this setting:
meetingroomcenter.openRoomInNewWindow (default: true)
Using the new Sametime Bandwidth Manager, you can centrally configure and monitor bandwidth for Sametime audio and video calls. With the manager, you place constraints on how bandwidth is used in your network, to ensure that as many users as possible can use audio and video features and that high-priority audio and video usage gets network when needed.
For information about the new Bandwidth Manager, see these documents:Overview Planning Installing/Configuring
Starting in 8.5.2, you can choose different alerting options for new chats and responses to existing chats:
You can use this feature to help you differentiate between new conversations and responses to ongoing conversations.
Does your company use more than one community at a time? If so, you'll be very happy to see our updated server community icons, which can help you differentiate which users are in which communities. Based on your feedback, we've designed these icons to have greater contrast with each other, and also rotate through them when you add communities, so that, by default, new communities will have unique icons.
The new icons look like this:
For Sametime 8.5.2, we've changed the default for launching instant meetings, to make it even faster for you to access meetings when you need to.
Now, in preferences, the default setting for whether to open a dialog when you click to start an instant meeting is OFF:
I've recently switched to using a MacBook as my primary machine, instead of a PC -- it's great to be able to switch over so easily, since all my IBM products work in either environment.
How many of you are also using Macs? What's the reach of Macs in your organizations?
Any thoughts regarding the user experience of Sametime on a Mac? Any changes you'd like to see?
This isn't new, but one of my favorite preference settings is this one:
This preference prevents you from accidentally starting a chat or call with a group when you didn't meant to. (You still can, you just get prompted first).
You can find this setting on the Contact List tab of preferences.
Have you ever been in a web meeting and wanted all the browser "chrome" (i.e., the window title bar, menu bar, status bar) to disappear? Here are some shortcut keys you can use to do just that! Use the same shortcut to go back to the standard view.
On a PC (XP and Windows 7), you can use the F11 key in IE, Firefox, and Chrome.
On a Mac, use these keys:
Safari -- no keyboard shortcuts, but there are plugins you can install that will allow this behavior
Come see some new ideas the IBM Collaboration Solutions Information Development team is working on for videos
We're considering using some animations in our videos, and we'd like to know what you think. Watch some short sample videos in the Online UX Lab
and comment with your thoughts and opinions. Link to the activity: http://tinyurl.com/ibmvideo71211
The discussion is open until Monday, July 25.
Lotus Design on Facebook
I love using the Sametime Meetings feature that lets me take minutes during a meeting, because everyone can see what I'm typing, and it's all saved for me when I leave the room. When I flag items as meeting minutes, they are separated out in the meeting report, so I can easily see what was meeting minutes, versus just conversation in the room.
However I notice a lot of my colleagues don't use the feature -- they just type into the chat, without flagging their entries as meeting minutes, so that everything ends up being flagged as a chat entry:
How about you? Do you use this feature? If not, why not?
I love emoticons -- as any of my co-workers will confirm. :-) When I find icons that I like, I add them to an emoticon palette. When I run into a situation that feels like it needs an emoticon (someone going on a vacation to the beach, for example), I find an emoticon that I can use, and add it to the chat.
One preference you can set that makes it super easy to use emoticons is to set a short-cut key for your emoticon. Here's how this works.
1. Add the emoticon to an emoticon palette. You can do this in Preferences - Emoticon Palettes - Add Picture:
2. Now, with the picture added, enter shortcut text that you can use to bring that up. For example, suppose I add this picture to my emoticon palette:
To make it easy to insert this emoticon into my chats, I just specify a shortcut that will cause this emoticon to display. For example, let's say I want this emoticon added whenever I type "/wh". I can specify this in that same Preferences page, as the keyboard text:
Now this emoticon will display in my chat whenever I type "/wh".
SUT really simplifies my work life. Here are some of the things I really love:
1) I can specify conference call numbers in my phonebook, and then have it just connect me automatically if my preferred device is my computer, or show me the passcode I need to dial if my preferred device is a hard phone. I have a lot of conference calls, so this one saves me a ton of work!
2) I can set routing rules so that my calls come in where I am, regardless of how people try to reach me. For example, I like to use my office phone when I'm in the office, but my computer softphone when I'm working at home.
3) If i need to switch devices, I can easily do that. For example, I can transfer a call to my cell or my home phone as need be (e.g., if I'm walking from one meeting room to another).
4) I can easily click someone's name in my contact list and call them when I need to talk, or turn a chat into a call if the conversation gets complicated.
5) I can use the live text widget to click any name or number in a Notes email or chat history to place a call -- no need to reach for a phone.
Have you tried SUT? I'd love to hear your feedback if you have!
In Sametime 8.5 and later releases, you can designate one or more managers of your meeting room. Managers have the same capabilities as room owners -- setting permissions, changing room settings, ending meetings, and so on:
I'm curious to know how many of you out there are using this feature? If so, under what circumstances? Are you finding that you want to share "ownership" of some rooms with other people -- for example, a meeting with a co-chair? Or do you have one person who creates rooms for other people, using the room management feature as a way of passing the room to the person who will actually chair it?
Thanks in advance for your input!
I really like using the photo view in Sametime meetings and photo views in my Contacts list (e.g., the Matrix view of the Primary Contacts list), because I find it easier to find my co-workers by their photos:
How about you? Do you use those views?
Anyone out there work for a company where employee photos aren't used?
Hi, Sametime users.
When you are in a Sametime meeting, how important is it to see Sametime presence icons for the people in the meeting? For example, we currently don't show those icons in the photo view -- do you wish they were there? If you use third-party extensions that display additional icons, do you want to see those icons in the meeting room participant list? Or would that just clutter the list?
Please post comments -- I'd like to hear from you!
Hey, Sametime Meetings users. :-)
Sametime 8.5.2 introduced an End Meeting button for the room owner:
Right now, when you click that button, it kicks out everyone *but you*. Is this the behavior you expect? It allows you to run back-to-back meetings in the same room... but it does mean you have to take an extra step to leave the room yourself (i.e., close the window).
What do you think?
We had our first Lotusphere User Experience lab prep meeting last week... We're busy working out new ideas for the coming year, figuring out what we need to improve in our lab. Feel free to post a comment here if there are things you'd especially like to see done and/or changed in our lab.
Hoping I'll see some of you in Orlando!
Today is the last day for our fabulous intern, Linda Le, who is heading back to school for a Master's degree in Human-Computer Interaction from Carnegie Mellon. Linda's been working with the Sametime design team for the past six months, and has been a terrifically hard worker and a great source for creative ideas.
Best of luck at school, Linda! We'll miss you!
I found out yesterday that a co-worker of mine wasn't aware of some of the nifty things you can do when receiving a file in a Sametime chat. I imagine that might be true for others, as well, so here's a quick note about some mini-features you can use.
1. You can choose another location for the file before you receive it:
2. You can copy the location of the received file and then use the location to open the file in another program (using File - Open):
(Note that this sequence works only on PCs, not Macs.)
3. You set the default location for in the File Transfers preference:
We would like your feedback to help us assess the relative importance of tasks within IBM Sametime products. Your input is very important to our process and will be used in combination with other data to influence additional user experience work.
To participate, please visit the following URL: : http://tinyurl.com/427ra9z
Thanks in advance for your help!
Sheri Branco - Lotus User Experience Research
I'm Lauren and I'm on the Sametime documentation team.
As many of you know, Sametime 8.5.2 supports widgets and recognized names and numbers (live text). We have some Help about these features in the Sametime Standard and Sametime Entry online Help. But, we wanted you to know that we've now posted to the Sametime wiki
additional end user, power user, and administrator documentation about widgets and live text. We hope you find it useful!
The team has posted a video prototype and other material in the Online UX Lab
We'd love to hear what you think of this approach. Join the community, watch the video
, and tell us what you think.
Are you someone who clicks the "Show details" link in the library, when selecting a file, to find out the information about that file? If you haven't done it, here's how you get this information:
1. In the browser meetings client, select the file, click the drop-down, and click View Details:
2. In the installed meetings client, select the file, click the drop-down, and click View Details.
Or right-click the selected file and choose View Details:
Here's what the file details look like:
This dialog shows you:
1. The actual name of the file (as opposed to the name shown in the library, as you can rename library files)
2. Who added it
3. When they added it
4. How large the file is
5. Where the slides were converted (locally or on the server) ***
6. Number of pages
Is this the information you want? Is there other information you'd like to see?
*** Ever wonder what the "slide conversion" part means? Converted locally means that the native application on your computer was used to render the slides for the meeting -- this will give you the highest fidelity slides. Converted on the server means that an application running on the Sametime server rendered the slides for the meeting. This will almost always give you lower fidelity than converting locally. So how do you control this? In the Sametime installed client, if you have the native application for the file, the file will be converted locally. If you use the Sametime browser client, the file will always be converted on the server.
Meetings users -- did you know that you can easily remove content from your room? Here are some tips:
1. For a quick way to remove all content (discussion and library content) from a room, choose the Remove Room Content command from the Room Tools menu.
2. To remove just the discussion content, click the "x" in the bottom of the discussion widget (only room owners and managers have access to this). If you're on the installed client, you can still get back to the chat content later by creating a meeting report:
3. To remove all content just from the library, in the installed client, right-click anywhere in the library and choose Remove All. You'll be prompted before the content is removed.
For future releases, we're looking at giving you a choice when you end a meeting to also clear out the content. Would you like such a choice? Let me know!
I'm curious how many of you use the Chat Window preference setting "Display when my partner closes the chat window"?
When we first created that preference, the goal was to make it easier to not have never-ending good-bye's in chats, where each person continues to feel obligated to respond:
But we've had that preference for a while now, and I'm wondering, given the prevalence of chat today, if perhaps that setting is no longer needed. I've had some people say they truly don't like it, because they always close windows automatically, and then they're afraid people feel dismissed. But others like to know, so they don't cause the chat window to pop open again when their chat partner is done.
What do you think?
At IBM, we've been using agile development process for some time now, and that process includes designers being part of project scrums. But we've only lately started using agile methods *within* our design groups -- that is, having design-only scrum meetings, and 2-week sprint schedules to address the design work we have across the projects we work on.
As a design lead, I find the scrum process extremely helpful, so I know what all the designers on my team are working on, and can hear what's blocking people. The daily 15-minute meetings take almost no time, and we really hold tight to that meeting time limit.
One of the challenges we face is that design is an inherently iterative process, so we've needed to build iteration into our sprints. Also, new requirements crop up each day, as we learn more details from customers, get Beta feedback, or find that a developer has run into a hitch. So we've had to stay very flexible within our scrum process -- updating sprints as priorities shift.
Overall, though, I think it's been a great win. Much more productive than our older-style weekly "status meetings". I like the fast-pace of 15-minute meetings -- makes me wonder if more of my meetings could be that short!!
We want your
feedback to help us assess the relative importance of
tasks within IBM Sametime. Your input will help us determine what parts of the Sametime UI most need design attention. :-)
To participate, please visit the following URL: : http://tinyurl.com/427ra9z
Thanks for your help! And please pass the URL along to other Sametime users.
Please note: The survey closes this Friday, September 9.
Have you ever wanted to customize the sounds used for your chat (and other) alerts? You can do so with the Notifications preferences:
Below each preference that has a "play sound" setting, you can choose the sound to use. Or choose a single sound for all notifications, to make your notifications stand out from other people's.
Just out of curiosity -- how many of you use sound for Sametime notifications?
The Sametime documentation group has just produced a new video. It shows how to set up your IBM Sametime 8.5.2 client for conference
calls that use your
computer's audio and video. It also shows how to start a conference call
from within a
Sametime meeting room and gives an overview of some of the call controls that might be available to you.
Using your computer's audio and video capabilities for conference calls is a great feature, so we hope
that you find this video helpful.
It takes about five minutes to view it. Also, if you watch the video in "full screen", you'll be better able to see the table of contents in the left-hand navigator.
I asked a few of my colleagues to tell me what their favorite Sametime feature was... here's what they said:
My favorite Sametime feature is the ability to take a quick screenshot and send that to the person I'm chatting with or share it in a meeting room. -- Ben Gold, Sametime Developer
The ability to glance through my open Sametime chats and see the picture of the person I'm chatting with. -- Rob Corell, Business Operations Manager
My favorite feature is to set the Meeting "shelf" in the Connect client to show all the meetings scheduled in my Notes calendar. That way, I can simply click on the entry in the list and very quickly enter the Sametime meeting room that the chair had included in the calendar entry. -- Barry O'Nan, Senior Engineering Manager
Having Sametime automatically change my status when I'm in a meeting because I would always forget to do that myself. -- Dave Cohen, Software Engineer
My favorite Sametime feature is being able to see the context of the person I'm chatting with (e.g. phone Icon when they are on a call). -- Pat O'Sullivan, Senior Architect and Master Inventor
My favorite feature is being able to see who is available, and to get an idea of whether they are currently busy, or if it's okay to bother them. -- Michael Muller, Researcher
Video conferencing with people from other geos, especially those that I have been working with for many years without ever meeting face to face. -- Orit Yaron-Duzy, Sametime Deployment on Messaging and Greenhouse
My favorite Sametime feature is the ability to log all my chats into easily searchable html files. -- John E Newman, IBM Real Time Collaboration Services Support
Being able to see ALL my primary contacts in one visual panel, and know at a glance who is online right now -- Ian McNairn, Program Director, Social Collaboration and Innovation
My favorite Sametime feature is being able to have an Audio/Video
call by just clicking a "green" person. -- Lilach Ofek, Project Manager
My favorite feature is Alerts - Alert me when available. -- Kerry Thompson, Information Developer.
I love how easy it is to start an instant meeting from the chat list - Sara Weber, Development Manager CIOLab Analytics
Being able to send a file right from the chat window. -- Sheri Branco, Usability Specialist
How about you? What's your favorite Sametime feature?
A great tip from a couple of my coworkers -- if you need a quick way to easily paste your call-in information in a chat message, create an image file with the information, and set it up as a custom emoticon with a text shortcut (e.g., ":d" for dial-in). Then just type the text shortcut and your call-in information will go right into the chat.
UPDATE -- An even better approach!As Gareth Cook pointed out in his comment below, you can do the same with the "Add Text" button -- enter the call-in information into the text field, and then assign it a shortcut key.
Hello, Sametime users. I'm curious to know what chat history preference settings you use.
1. Do you automatically save your chat transcripts? If so, how long do you keep them around?
2. Do you display previous entries from the day (the "Display the saved transcript between two users..." checkbox)?
3. Any comments about these preference settings? Other things you'd like to be able to control?
When a participant leaves a meeting room, their name drops off the participant list. The same occurs in a persistent chat room. However, when a participant leaves a multi-way chat, their name stays in the participant list, but becomes italicized and grey, which is how it looks before they enter the chat, as well:
What do you think of this? Should the name drop out of the multi-way chat list as it does in meetings and chat rooms? Do you like seeing the names of people who were in the chat, but have since left?
When you are in a meeting, would it ever be helpful to know what type of client (web, installed, or mobile) a user has joined the meeting with? I'd love to hear some examples of when this might be useful.
Thanks in advance for any comments!
A colleague of mine in the documentation group told me that many people are not aware that when using the Sametime Meeting room that launches from the installed Sametime client, you can move the components around on the screen.
Did you know about this already? If not, check this out!
1. First click the title bar of the component you want to move, and drag:
2. Next, release your mouse where you want the component to go -- including outside of the Sametime meeting window if you want to open it in a separate window:
3. To put it back, either drag and drop the title bar of the component again, or click Room Tools - Restore Room Layout.
Hello, Sametime Design Blog followers! I wanted to let you know that I'm now blogging on the IBM Sametime blog:
Please look for new entries there!