with Tags: severity X
Ever wonder how to determine the severity of an issue while opening a PMR with IBM Technical support? Here are some tips that you can refer: Severity levels are determined based on the business impact of the issue. If a customer designates a problem as...
from Blog: Thoughts from Support
Some things about defect management are obvious, some subtle, some constant, some context-dependent. One fact remains constant: defects exist within a larger environment, therefore the management of defects should be integrated within that environment ....
from Blog: Measure & Improve Quality