with Tags: on-site X
Sometimes the best approach to help customers is for IBM Technical Support to connect to customer's systems with their permission. Assist On Site is an IBM Tool widely used to dial into customer's systems for technical support for products such as DB2...
from Blog: Thoughts from Support
Remote maintenance consists of autonomous maintenance work that does not require an immediate interaction with the client. The remote maintenance process is started when the product detects a malfunction and notifies the service provider. Product documentation...
from Blog: IBM System Storage RedBooksModified by Bert_Dufrasne