Enterprise software is only as valuable as the solutions it can deliver. Software platforms, while they continue to evolve and provide more and more functionality, are also getting increasingly complex, pulling in more and more components and technologies to enable more functionality for users. IBM Case Manager is a case in point. Building a true case management solution goes well beyond just managing active content. It requires the incorporation of rules logic, support for collaboration and the ability to provide a customized user experience for the various individuals working on a case. Analytics play a critical role in providing insight into the efficiency and effectiveness of the solution, as well as providing valuable input to help improve their processes. IBM Case Manager does a great job of pulling these critical technologies together and providing tooling and a platform for building Case Management solutions. But at the end of the day, it is a platform and each case management solution requires some level of customization using that platform. With each solution that is built, new assets are created that could be reused in other solutions. Some of these assets are industry or use case specific, while others are more horizontal, fundamental building blocks for building solutions. Our goal is that this community will become the environment where those assets and experiences are shared.
Beyond this, we are consistently finding that case management solutions inevitably lead to requirements that involve other parts of the ECM portfolio, and sometimes even other parts of the IBM Software Group portfolio. Building a case management solution inevitably leads to a discussion about data capture or lifecycle management. Sophisticated solution designers are starting to think about how they might use predictive analytics or different forms of collaboration. Through this community, we can explore some of those requirements. In the end, you will be able to deliver better solutions more quickly and our products become better by incorporating what we learn through our interactions with you, the people that deliver solutions.