To better understand your perceived quality of our products we ask that you fill out this short survey. Our goal is to provide a high quality product and your feedback is very important to us in how we can better improve our product. Go to the survey at the following link . It should only take 5-10 minutes of your time. http://ibm.biz/Bdx4gz Survey closes on Friday, September 7th, 2012 Thank you!   TWA team

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Welcome to the Tivoli Application Dependency Discovery Manager technical support information newsletter. This communication is designed to help you derive maximum value from your Tivoli Application Dependency Discovery Manager software by providing the most up-to-date technical information, answers to frequently asked questions, and links to other key information. Please take a moment to read through the materials provided below. We are confident that you will find these resources helpful and informative.     Click here to see... [More]

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Want to know the "Next Practices" in the world of Workload Automation? Join us for the New Tivoli Workload Automation Release and get to see the new Demo! Save the Date July 19 th 2012 - 3 PM CEST, 1 PM GMT, 9 AM ET (USA) For registration send email to floriana.ferrara@it.ibm.com

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                        Gain Visibility, Control and Automation across your organization and infrastructure boundaries. Are you looking to increase your personal skills in the Service Management arena? Are a responsible for a team of Tivoli professionals who need to delve deeper into the products? Would you or your team benefit from learning deep technical skills from real experts in their fields? Then the EMEA Tivoli & Security Technical Conference 2012 is just what you need! Click here to learn more! One of the many business benefits of... [More]

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The IBM business architecture team will be presenting on a series of training sessions intended to help our clients plan their upgrade to the latest versions of Maximo Asset Management and SmartCloud Control Desk. The bulk of this series will be devoted to the Maximo product suite, add-on's and industry solutions. The series will run July to October on Tuesdays and Thursdays. Ample time will be allowed for client questions and sessions will be recorded for those who cannot attend the live events. Details about this series can be found here .  ... [More]

Tags:  management smartcloud asset itil maximo controldesk sccd

Do you daily use few features of TDWC and you want have them accessibile without navigating the portfolio? You can use the TIP's views.   Use "My tasks" to create and edit a list of tasks to view in the portal navigation.    Select "My tasks" from the View selection list in the navigation. If you have never used "My tasks" before, you must click   Add tasks to open it.     Use the checkboxes to select and deselect tasks from the "My tasks" navigation. For example I want to create a view with only Quick... [More]

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Free! IBM Education Assistant flash modules released for Tivoli Service Automation Manager New content released Troubleshooting self-service user interface Run a virtual center discovery Managing self-service teams Registering images See it here:   http://ibm.co/P1Gj8h

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At times you may run into situations where a TSAM request to create a project, add a server, modify a server, etc. may fail.  To find out the reason for the failure, you need to enable some logging within WebSphere Application Server and Maximo UI and collect/review various logs.    Following steps detail the data to be collected and analyzed:   A.) Export of your Data Center Model (DCM) objects.  DCM contains information related to Servers, Switches, Software Resources, etc. you have defined in TPM/TSAM.  ... [More]

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To submit job streams from your mobile, even if you do not have any experience with Tivoli Workload Scheduler.  Launch the Self-Service Catalog from your mobile device by connecting to the following URL: https://host_name:port_number/ibm/TWSWebUI/sscatalog.jsp where host_name and port_number are the host name and port number of the Dynamic Workload Console you are connecting to. Self-service Catalog is a solution to automate routine business tasks and run them from mobile devices without having to install and learn about the whole... [More]

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Use your mobile device to monitor your jobs by accessing the dashboard and navigating to job details and log.   Connect to this URL using your mobile device: https://host_name:port_number/ibm/TWSWebUI/dash.jsp , log in using your Tivoli Integrated Portal credentials. Select the engine that you want to see in the Dashboard .     The initial view is a pie chart, but optionally you can switch to the bar chart by clicking the icon in the toolbar below it. The pie is divided into slices of different colors that indicate, in the same way as the bars... [More]

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The IT market is moving towards mobile devices, which help you perform a large number of tasks, such as manage your sales workforce, read your e-mail, check your accounting system, or attend a web conference.  Applications designed for mobile devices must be intuitive and user-friendly while remaining robust and reliable, and providing instant access to business and client data wherever they are.     Tivoli Workload Scheduler Mobile Applications   are web applications designed to be used on   mobile devices. Mobile web applications are easier... [More]

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  Job interception is used in SAP systems to reduce or block uncontrolled background job workload submitted ad-hoc by users. With Tivoli Workload Scheduler 8.6 FP1, Tivoli Dynamic Workload Console 8.6 FP1 and Tivoli Workload Scheduler for Applications 8.6 you can model XBP 3.0 job interception profiles, define job interception relaunch criteria and schedule a TWS job interception collector within the Dynamic Workload Console.    Watch the  Demo Video to understand the entire workflow cycle.  

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The Tivoli Dynamic Workload Console has the ability to automatically open one or more pages when a user logs in. For frequently used pages, this feature can save several mouse clicks and quite a bit of time.   Let's say for example that we want to automatically open the Dashboard page every time we log into the Tivoli Dynamic Workload Console. The procedure is simple.   First, use the navigation area on the left  to manually open the Dashboard page. Then, click on the "--- Select Action ---" menu in the upper right corner and select... [More]

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Have you heard about the IBM SmartCloud Control Desk?  Sure, you probably read our announcement on this blog.  But did you know you could use it to get 12 ITIL processes up and running in your environment in 30 minutes? SmartCloud Control Desk is unique in that not only does it make it easier to maintain, administer, and manage multiple ITSM processes, it provides a solution that can be deployed very quickly. The solution supports 12 ITIL processes out-of-the-box, including Problem & Incident Management, Catalog & Request Management,... [More]

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