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Introducing the Service Desk Pack for SmartCloud Control Desk
by Wayne Halverson "Seems so simple, why can't I get one up and running quickly?" Those thoughts have no doubt crossed the mind of many a person tasked with setting up a Service Desk or Help Desk for their group, department or even company. There sure are a lot of Service Desk vendors to choose from, or maybe you build your own instead of buy? Immaterial of whether you are building or buying your Service Desk, "efficient," "easy-to-install" and "fast times to production" are the words every... [More]
Tags: pack smb halverson content process sccd service-desk wayne |
SmartCloud Control Desk content makes Service Catalog implementation a no-cost option for Small & Medium size businesses
by Wayne Halverson The challenge of implementing a Service Catalog can be daunting to any size company. But with limited resources and subject matter expertise, this challenge can be too big, too costly, and too time consuming for a small or medium size company (SMB). Decisions and work must be completed to create the Service Catalog. SMBs don’t have lots of resources with spare cycles to implement a Service Catalog, and they manage their cost closely. They would love the efficiencies a Service Catalog might offer, but are leery of the... [More]
Tags: pack smb content service_catalog wayne halverson process sccd |
