by Sue Wenzinger The Link to Actual CIs action in the
Configuration Items application uses naming rules that rely on attribute
values and relationships to find actual and authorized CIs that
represent the same thing. You can modify the naming rules to change
which attributes and relationships are used to link each type of CI. But
sometimes that isn't enough for the linking engine to link your CIs.
For example, sometimes an attribute value on the authorized
Configuration Item has a different format from the value on the actual... [More]