by Wayne Halverson   Another IBM SmartCloud Control Desk Process Content Package hit the street this past week -  IT Hardware Asset Management .  This is the third package from the Tivoli Advanced Technology Group in the past five months.   These packages of content can be used with SmartCloud Control Desk to accelerate implementation and get you into production quickly.  They use prescriptive methods based on ITIL and Best Practices.  Instead of weeks or months, this content gets Control Desk operational in just a few days.   The IT Hardware... [More]

Tags:  wayne halverson hardware sccd pack content process smartcloud pcp process_content_pack

by Wayne Halverson   "Seems so simple, why can't I get one up and running quickly?"   Those thoughts have no doubt crossed the mind of many a person tasked with setting up a Service Desk or Help Desk for their group, department or even company.  There sure are a lot of Service Desk vendors to choose from, or maybe you build your own instead of buy?   Immaterial of whether you are  building or buying your Service Desk,  "efficient," "easy-to-install" and "fast times to production" are the words every... [More]

Tags:  pack smb halverson content process sccd service-desk wayne

by Wayne Halverson   The challenge of implementing a Service Catalog can be daunting to any size company.  But with limited resources and subject matter expertise, this challenge can be too big, too costly, and too time consuming for a small or medium size company (SMB).  Decisions and work must be completed to create the Service Catalog. SMBs don’t have lots of resources with spare cycles to implement a Service Catalog, and they manage their cost closely.  They would love the efficiencies a Service Catalog might offer, but are leery of the... [More]

Tags:  pack smb content service_catalog wayne halverson process sccd