Webcast Today: ITIL at Cloud Speed using IBM SmartCloud Control Desk
alucches 2700012QJC Visits (2304)
Just a reminder: Today, IBM is hosting a free webcast that demonstrates how to implement ITIL processes using IBM SmartCloud Control Desk. You can register here.
Time: 11:30 a.m. to 12:30 p.m. Eastern Standard Time
Duration: 60 minutes
DescriptionAs organizations deploy cloud and virtualized environments, end users have the expectation of seeing their requests fulfilled within minutes. This is true in development and test environments that don't have much governance requirements. However, when the same requests are made in production environments that are subject to change governance and ITIL best practices, the governance system has to be similarly quick and responsive to meet user expectations.
Using the IBM SmartCloud Control Desk, we will demonstrate scenarios that show how to implement ITIL processes using a “man
HighlightsWe will demonstrate how the SmartCloud Control Desk performs the necessary analytics, and adapts the process flows based on the results of the analytics. This helps customers support a higher rate and pace of change in cloud environments, with improved responsiveness and reduced labor costs, while still following ITIL best practices.