The Self Service Center is available only if Service Desk, Service Catalog, and Self Service Center are installed.
To allow users to access the Self Service Center, you need to add one of the following groups to their access control:
- SRMSELFSERVICE -- the one to be used typically for end users.
To see the Self Service Center, select Go To > Self Service > Self Service Center
The picture below shows the main components of the Self Service Center:
The Navigator Area is the key element of this application. It is used to interact with the system and the catalog content. The Navigator content is fully searchable using the Search field.
The pods on the right side provide status information. The My Requests pod lists recent requests for this user. The My News pod contains a list of bulletins.
Across the top of the Navigator are the Search field and toolbar icons. These icons provide one-click access to the Shopping Cart. They also support opening a Service Request and returning to the home page.
For more information see the Service Request Manager version 7.2.1 information center
Also, if you are trying to log in directly into the Self Service Center, you can use the following URL:
The Self Service Center uses new technologies like Dojo widgets and REST APIs. If you encounter problems like the My Requests pod not being visible or the timer icon continuing to run, this may be caused by improper configuration of web security tools or of the application server security. To solve this problem make sure:
- The /maxrest context root is not blocked by Web Security tools such as WebSEAL
- Application Server security is not configured in the maxrestweb.war web.xml. Check that useAppServerSecurity=1 and the security constraint block is uncommented.
- To test that the API used by the Self Service Center is working, enter the following in the browser. Substitute your hostname, port, userid and password: