by Wayne Halverson
SMBs don’t have lots of resources with spare cycles to implement a Service Catalog, and they manage their cost closely. They would love the efficiencies a Service Catalog might offer, but are leery of the potential costs of getting a Service Catalog up and running.
Service Catalogs and their offerings are IT operational stuff; they are business process stuff, and they can be no-brainer stuff. No offense, but what do I mean by no-brainer? It means we don’t have to think very deeply to come up with catalog offerings which are standard, normal, and obvious.
You see, Service Catalogs can provide standard offerings which are common to any company and certainly an SMB. The service offerings in a catalog can support the process the on-boarding a new employee; change a phone; order a new lap top or desk top; move to a new desk space. Catalog service offerings can facilitate the provision a Server or allocate disk storage space. All of these offerings are standard services which employees of any company will typically need.
But how many phone calls and e-mails or office visits does it take to get them accomplished, especially in an SMB, where everyone has multiple hats and multi-tasking is the norm. Getting ‘standard’ business processes completed can be a challenge. Who is responsible for what, and did the ‘what’ get completed?
Given the above, I am glad to tell you there is a Process Content Pack for the Service Catalog function within SmartCloud Control Desk. This content provides all the data, workflows, escalations, and user portals, for 10 service catalog offerings, and is available on the ISM Library, free, for any one using the SmartCloud Control Desk. All documentation is included with the download. Take a look; the Pack should get you running a Service Catalog pretty quick.
Here's the URL for the Process Content Pack in the ISM Library: