Tivoli Service Request Manager provides PAKs to extend and enhance the
product's functionality. The following PAKs were just released and are now available from the ISM Content
| Run Book Automation PAK - Collect WebSphere Logs from Linux Server
|| Run book automations to gather WebSphere logs
and other statistics from a Linux® machine for an English-based IBM
Tivoli Service Request Manager application.
| Run Book Automation PAK - Restart Application on WebSphere Application Server
|| Run book automations that will enable stopping
and starting of an application on a WebSphere Application Server for an
English-based IBM Tivoli Service Request
| End-User Service Catalog Offerings 1 PAK
|| This package provides a catalog containing a
set of 20 Service Catalog Offerings for an English based IBM Tivoli
Service Request Manager. These offerings provide sample services that
are appropriate for a non-IT end-user.
| Run Book Automation PAK - Security Groups and Start Centers
|| Security groups and start centers relating to
run book automation (RBA) for an English based IBM Tivoli Service
Request Manager using the ISM Content Installer application.
| Service Desk Tier 1 Starter PAK
|| A starter set of content for a simplified (English based) IBM Tivoli Service Request Manager service desk deployment.