The ITCAM Request Mapper for IBM Tivoli service management products is now available in the
files section of the Asset Management group.
can be used to to align the actions from IBM Tivoli service management products to transactions shown in the ITCAM for AD console. To use the mapper, just unzip the file to a location of your choice and refer to the readme.txt file for quick install instructions. The ITCAM Mapping Guide.doc file that is also included in the zip file contains the full instructions for using the request mapper, along with its current limitations and instructions for correlating transaction data between ITCAM for RT/WRT response time data and ITCAM for AD transaction detailed data.
For more information on using ITCAM products with IBM Tivoli service management products, refer to the System Performance Monitoring and Diagnosis with ITCAM Products white paper.
We value your feedback on both the mapper and the white paper, so please use the comment feature for this blog entry and let us know what you like and dislike about them. What has helped you the most when using them? Are there features or topics we should add or expand on? Please let us know how we can improve the mapper and white paper!