Integrating Event Management with Service Request Manager
anabia 060000VR13 Visits (1983)
the Netcool/OMNIbus Gateway for TSRM is a solution to consider.
The Omnibus Gateway for TSRM is a bidirectional gateway that allows the user to create, update, and close tickets (either incidents or service requests) in TSRM using the Tpae Integration Framework interface of XML over HTTP. The gateway enables the user to create and maintain TSRM tickets from Netcool®/OMNIbusTM events either manually (using a TSRM user interface within Netcool/OMNIbus) or automatically (using scripts).
This webcast (available for customers/business partners) covers the configuration of this integration, including performance tuning.
For more information, check the Netcool/OMNIbus Gateway for TSRM Reference Guide