Getting the Kids to Play Nice Together
JohnArwe 120000CAW7 Visits (3901)
We recognize that first the feasibility, and then the effectiveness, of an Integrated Service Management approach is going to be based on keeping the management system working. I think everyone realizes that this system will be constructed of pieces built in varying degrees of isolation, with varying degrees of customization applied to them. This is not merely an acknowledgement of "what is", but also a recognition that people have very rational reasons for doing so: one size does not fit all, varying degrees of standardization (at multiple levels of the organization), supplier relationships, and so on. I'm sure people won't mind if there is deeper out of the box integration between our own implementations, but everyone's implementation must have an equal seat at the table. It's in our own interest to deliver additional value by investing in deeper integrations between IBM products (including those from business partners). As long as other parties have the information they need to have a similar depth of integration, they can make their own decisions about where that investment is worthwhile for them. No surprises here -- IBM has long been a participant in many standards-related efforts, including standards-setting bodies like W3C, open source communities like Apache, and client-focused topical groups like the recently announced Cloud Customer Council. Separation of interface and implementation is one of my favorite technical rants, just ask anyone whose documents/APIs I review.
One of the most valuable aspects for our development community of this site is the direct feedback channel it provides. I'd like to get feedback on what you see as the high-priority integrations. Please use the Add a comment link below to provide your top 3 (like everyone else, we have to prioritize). These can be all-IBM or IBM-other, but please cite specific product names. If you're comfortable including your company name, please do that as well (if not, feel free to send me that information via email -- please remove the NOSPAM string, as you'd expect that's to defeat trawlers).
To recap, I'm looking for:
It's possible that we'll have questions on your scenarios. If you wish to provide a contact name for questions, please feel free to do so ... just assume that whatever you post on the site is crawlable, so it's a good idea to obfuscate anything electronic in a way that humans can figure out easily.