|developerWorks editors||Topic: Support|
Environment/software: IBM Smart Business Cloud - Enterprise
Level/type: Overview/information roundup
IBM announces an advanced level of support in the 1.4 release of the IBM Smart Business Cloud – Enterprise (formerly IBM Smart Business Development & Test on the IBM Cloud) to complement the services at the Premium Support level.
Advanced Premium Support adds:
- Severity-level-driven response times, from 30 minutes on severity 1 (severe business impact) to 24 hours for severity 4 (no business impact).
- A service level agreement that provides refunds if the IBM Cloud doesn’t meet committed response times.
You can use the estimator tool for IBM Smart Business Cloud – Enterprise to estimate the monthly cost for running a workload on the IBM Cloud. Enter the details of the workload configuration you intend to use and the tool converts it into a monthly budgetary estimate.
Take a look at the offerings of release 1.4.