Today IBM announced new cloud computing initiatives for Business Partners. One called the IBM Cloud Computing Specialty
- a single program to develop the IT industry's broadest ecosystem of companies working together to provide a wide range of cloud computing services and technologies for clients of all sizes and industries. The second, the IBM Software Value Plus Cloud Computing Authorization
for software resellers.
Both these initiatives are complementary. IBM Business Partners with an SVP Cloud
Authorization will have completed the IBM Software skills required for the Cloud Specialty. While the IBM Cloud Specialty focuses on the
development and promotion of top cloud Business Partners, the new authorization is an
extension of the IBM Software Value Plus program, specifically for IBM software Business Partners that have built and demonstrated specialty skills, and then
receive financial incentives as resellers of IBM's software portfolio.
You may recall the recent IBM developerWorks survey of more than 2,000 IT professionals worldwide showed 91 percent believe cloud computing will overtake on-premise computing as the primary way organizations acquire by 2015. Industry analysts have also said that the cloud opportunity is expected to more than double in the next few years.
The announcements today certainly bolsters IBM's continued leadership in growing cloud computing opportunity.
And IBM developerWorks continues to be committed to being your source for the technical resources to build your cloud skills to ensure you can participate in the coming opportunities. The Cloud zone on IBM developerWorks offers the ability to collaborate with peers to solve your development issues and excel with cloud computing so that you can be in lock step with the new opportunities that are expected to arise with the growing cloud computing opportunity.
It's a exciting space, grow your knowledge to participate in the smarter planet.
The challenges of managing virtualized environments are mounting. The benefits of virtualization—from cost and labor savings to increased efficiency—are being threatened by its staggering growth and the resultant complexity. A critical piece to solving these challenges, as many organizations have already discovered, is image management. Read more: http://ibm.co/SpHTlV
With the proliferation of cloud computing, many businesses are starting
to adopt a service provider model—either as a deliberate strategy to
establish new revenue streams or, in some cases, inadvertently to
support the growing needs of their organizations. This is especially
true for companies with diverse needs, whether they’re tech companies
with dev teams churning out new apps and services, or business owners
driving requirements for SaaS services and cloud capabilities to enhance
their data center operations.
Read more about provisioning and orchestration capabilities
to meet growing business needs
Capacity Planning for the Management Platform
management platform sizing means sizing for the following components that provides
the functional capabilities
- Service Request Management
- Service Automation
- Service Provisioning
- Service Monitoring &
- Service Level Management
- Service Usage & Accounting
sizing will be affected based on the non-functional consideration that needs to
be addressed by each of these components of the management platform. One should review the performance reports and workload pattern/handling capabilities of each of the products selected to
validate the sizing considered can meet the non-functional requested by the solution.
The size of the management platform depends on the size of the managed environment. It is
preferred to keep a centralized management environment and scale it as needed
when the managed environment grows. This is often not an easy calculation or simple process. Need to apply pure engineering to plan the capacity for each capabilities. Apart from the capabilities discussed above, the following key areas also needs to be covered
In order to size for all these capabilities you need to have answers for some very critical questions. The right sizing and capacity planning depends how good the answers for the following questions can be provided by the project. For example
- Asset Management
- Energy Management
- Network Management
- Security Management
- Storage Management
- Service Availability Management
- Virtualization Management
High Availability (HA) consideration is another important aspect to include in the capacity planning. The management platform has to be designed for HA with appropriate policies defined.
- What operations are expected to be performed with management platform?
- What are the average and peak concurrent administrator workloads?
- What is the enterprise network topology?
- What is the expected workload for provisioned virtual servers, and how do they map to the physical configuration?
- For the provisioned servers: What is the distribution size?
- What are the application service level requirements?
Tivoli Service Automation Manager Version 7: Capacity Planning Cookbook is an excellent document covering the various aspects in detail as well as provide some samples.
This book also gives links to some of the other whitepapers that provides for interesting further reading material on the subject.
- TPM and TSAM Version 7: Database Configuration and Hygiene Recommendations (Leitch), IBM Integrated Service Management (ISM) Library white paper
- TPM and TSAM Version 7: A DBMS Movement Solution (Leitch, Zhao, Kaye-Cheveldayoff), IBM Integrated Service Management (ISM) Library white paper
- Cloud Service Provider Platform, IBM Service Delivery Manager, and Tivoli Service Automation Manager: High Availability for Cloud Management Platforms (Kaye-Cheveldayoff, Leitch), IBM Integrated Service Management (ISM) Library white paper
- TPM Version 7: Capacity Planning Cookbook (Leitch, Kaye-Cheveldayoff), IBM Integrated Service Management (ISM) Library white paper
- TPM Version 7: A Deployment Engine Cluster Solution (Leitch, Zhao, Postea), IBM Integrated Service Management (ISM) Library white paper
- Cloud Computing Capacity Planning: Maximizing Cloud Value (Vargas, Sherwood), IBM Cloud Labs white paper
- IBM Tivoli Service Management Products Version 7 Best Practices for System Performance White Paper (v1.3), IBM Developer Works white paper
Chapter 11 – Self Service Portal
& Service Catalog
One of the key aspects of cloud service management is the
automation to ensure that you can manage huge and growing infrastructures while
controlling cost and quality. To attain this goal, we need a Self Service
Portal and a Service Catalog. Results show that with these components in place
the wait time for services have decreased by an average 98%.
Traditional processes would require you to fill out a paper
and put it through the approval processes. Finally the capex is approved and
the order is placed for the hardware and software. Also you will be required to constantly
followup with the IT Provider teams to know the status of the hardware/software
availability, their installation and provisioning, etc. Most often even if all the details are
provided correctly upfront, there are chances of errors in the hardware and
software provisioning as the process is manual.
With the Self-Service Portal these requests and their
tracking are automated. You can track
the status of the workflow Online. Ask for services when you need them and most
of it is provisioned automatically through workflows implemented. There is less
chance for error and faster provisioning with Self-Service Portal and the
Thus the Self-Service GUI allows end users to request IT
Resources and optionally automatically fulfill that request.
Tivoli Service Automation Manager provides a set of
pre-defined services for Virtual Server Management. These are available as part
of a service catalog that is accessible to end user through the Self-Service
UI. The Self-Service
Virtual Server Management functionality addresses a long-standing need by
data centers to efficiently manage the self-service deployment of virtual
servers and associated software. Using a set of simple, point-and-click tools,
an end user can select a software stack and have the software automatically
installed or uninstalled in a virtual host that is automatically provisioned.
These tools integrate with IBM Tivoli Service Request
Manager to provide a self-service portal for reserving, provisioning, recycling,
and modifying virtual servers, and working with server images, in the following
platform environments in a virtualized non-production lab (VNPL). This
functionality ensures the integrity of fulfillment operations that involve a
wide range of resource actions.
These capabilities enable you to achieve incremental value
by adopting a self-service virtual server provisioning process, growing and
adapting the process at your own pace, and adding task automation to further
reduce labor costs around defined provisioning needs.
Before users in the data center can create and provision
virtual servers, administrators perform a set of setup tasks, including
configuring the integration; setting up the virtualization environments managed
by the various hypervisors and running a Tivoli Provisioning Manager discovery
to discover servers and images across the data center.
After this initial setup has been completed, the
administrator associates the virtual server offerings with Tivoli Provisioning
Manager virtual server templates. In addition, the Image Library is used as the
source for software images to be used in provisioning the virtual servers.
Data center users who have Cloud Admin rights can use the
Service Automation Manager Offering Catalog application to create and provision
virtual server deployments.
The Offering Catalog application contains all the
offerings that are available to the end user. There are steps that you need to
perform on the catalog that will make specific offerings visible to specific
end user groups. The end user interface
is a Web 2.0 interface which can be edited to expose it via a Service Catalog.
The Web 2.0 UI is designed in an extensible, modular way that allows for
programmatically extending it.
Tivoli Service Automation Manager defines security groups
that are used to provide role-based functions that can be performed via the
administrative user interface or the self-service user interface. We will
discuss the User access management for the Self-Service Virtual Server
Provisioning component in the next chapter.
Chapter 14 - Management Platform & Managed Environments
To design a good cloud management platform we need to
understand the managed environment. As we know that the workloads would include
not only stuff running on virtual infrastructure but also traditional
infrastructure. So we need to design a management platform that can support
delivery of traditional services as well as cloud services.
The advantage of using IBM reference architecture (refer
previous chapter) is that we the service management cost to a minimum and be
able to manage multiple services (IAAS, PAAS, SAAS, Traditional Services)
through a single management platform (Common Cloud Management Platform).
The design of the management platform is mainly driven by
what platforms we need to manage as well as the services we have to deliver.
The core components of the management platform are determined by the amount of
service automation expected to be provided by the platform.
The cloud management platform can be thought of like a
Service Delivery Platform as applied to Telecommunication industries. The term Service Delivery
Platform (SDP) usually refers to a set of components that provides a
services delivery architecture (such as service creation, session control &
protocols) supporting multiple delivery models of service.
The core components can be again classified into the
business support (BSS) components and the operational support (OSS) components. The
business components include ways to manage the customer, subscription, offering
& catalog, contract, order, billing, and financial aspects of the platform.
The OSS deals
with the backend aspects of fulfilling the service request. So it includes
components like service automation, provisioning, monitoring and management.
The IBM Tivoli suite of products supports addressing almost
all of the OSS
requirements as well as some of the key components in the BSS components. As an
architect, the key decisions to take are to look at the capabilities required
based on the client needs and create a platform that is extensible. This needs to be done keeping flexibility in
mind which means you have the capability to add and remove components to
support different capabilities. In an
established and mature Data
Center, it is highly
unlikely that all these components are delivered by a single vendor. That’s why
an architecture build on open standards is critical to the success of building
a good management platform.
IBM is leading the efforts for adoption of standards by
different cloud providers, consumers and tools vendors. The work being done by
IBM with Open Group and Cloud Standards Customers Council are
some examples for the same.
Once we have determined the functional components of our
solution we need to worry about the non-functional requirements. These include
aspects like security, availability, resiliency, performance, scalability,
capacity planning and sizing. We will
need to determine these aspects for the management platform based on the size
and heterogeneity of the managed environment. We will discuss these aspects in
the next chapter.
In a cloud service provider environment, there are various
business processes and compliance that needs to be addressed before the
environment can go live / operational. The following are the areas that need to
be designed are the following:
the cloud service requirements
list of Infrastructure Services
list of Platform Services
list of Software Services
Definitions & Non Functional Requirements
of Current IT Environment
of External/Existing Systems & Capabilities to integrate with from a
Business Support and Operations Support perspective like Billing,
number of technical environments needed like Demo, Dev, Staging,
Scalability, Capacity Requirements
of the Management Platform
Recovery of Management Platform
Process for managed servers
and Restore of Images
Roles & Locations
& Approver Administration Workflow
needed for Images
Interface Changes Requirement for Self Service Offering.
and Operational Service Model
Operations & SLA Management
- SLA Management
& configuration Management
Problem and Defect Management
the management platform
Scale & Growth Workflow
IBM's strategy differentiates from other vendors in that it
is focused on bridging business and IT processes using a common software
framework with common services, including process automation and security
Service Management is built on the Tivoli Service Management
Platform and wrapped with best practices, methodologies and services,
to help you deliver services to your customers effectively and efficiently.
We provide an Integrated Solution that represents the full
management of data, processes, tooling and people. The key differentiator is a
common data model that all the core solutions can share for simple data sharing.
It is important that the all the processes work together. A process workflow
automation engine is what makes this possible. We will discuss more about this
common workflow process automation engine in the next post.
If you haven’t signed up yet, be sure to check out the October cloud computing for developers virtual event
. Participants in this two-day event will learn how to leverage the power of the cloud to tackle the toughest business and technical challenges! This two-day event will be packed with real-world examples and live demos of techniques and products – and you’ll see it all without leaving your desk. It's going to be exciting to have you all there with us getting smarter learning new technical skills to prepare us all for a smarter planet.
Here's some of what's in plan for the event. Remember that you can ask as many questions as you wish to our team of experts about any of our sessions.
- IBM technical experts will kick off the event on day 1 with a session on the IBM development and test cloud and you'll see the cloud in action in a live demo. Our experts will discuss use cases and scenarios that will help you as you develop and test in the cloud.
- Next we'll discuss a roadmap on how you and IBM can move your application to pattern-based middleware and why infrastructure-as-a-service alone is not enough to reduce implementation challenges when making the move to software-as-a-service.
- Then you will learn how IBM's new Cast Iron Cloud Integration Platform has helped hundreds of customers just like you connect their cloud and on-premise applications in just days with its 'configuration, not coding' approach. You will see an engaging live ERP to cloud CRM demo.
- The final day 1 session will demonstrate how to efficiently package middleware and/or applications so that they can be easily deployed into dynamic "cloudified" IT infrastructure. Techniques addressed in this session will include Anatomy of an Open Virtual Appliance, OVA repository and lifecycle, single and multi-image OVAs, best practices and examples of OVF.
That's not all folks, remember we have a full set of sessions on the 2nd day to. Remember, you'll have to register separately for day 2.
- We'll start the day off showing you how solutions such as eXtreme Scale can scale the database layer. And you'll learn how eXtreme Scale and XC10 help solution-wide HTTP session management, and the WebSphere Application Server dynamic cache service for page fragments.
- Ever wondered why iSeries may be an ideal platform for cloud computing? The next session will show you how iSeries has been architected for applications that can be delivered in a hosted or SaaS environment, drilling down into the capabilities that make IBM iSeries well suited for SaaS.
- I'm sure you will not want to leave before you hear best practices for designing databases for multitenancy and resiliency which is the topic of the next session. Learn about use cases of AWS and DB2 instances, database schemas as well as a demonstration of setting up HADR in the cloud.
- We'll wrap up with a final session examining some technical considerations associated with building a secure application in a cloud environment and then discuss how they can be addressed with IBM products including DataPower, TFIM, TSIEM and TSPM.
We are giving you a choice. Choose the 2-day event best suited to you depending on where you are in the world. Both events will have very similar sessions. Register for the event that is best timed for North American (October 12-13) or European (October 26-27) time zones.
Visit the IBM Cloud for developers group
to view the agenda and session descriptions, or register here
We are looking forward to learning with you so join us this month to get a little smarter.
Cloud Security – The top most concern and Opportunity
First of all, wishing all my readers a
very happy and prosperous year 2012 ahead.
Few things happened towards the end
of the year which was significant to me. IBM acquired Q1 Labs to Drive Greater Security Intelligence and created a New Security Division. I also joined this
newly formed IBM Security Systems team last quarter as a solution architect for cloud security. This is a great time to be looking at cloud security. Happy to be on this new role where I can provide solution to customers to handle their cloud security concerns and make it easy for them to adopt cloud and innovate at a faster rate than before.
In my previous
post, we discussed security as the top most concern why customers and
enterprises are not adopting cloud. As
part of year’s posts, I plan to discuss the various security issues and aspects
of cloud computing.
We will explore to understand what are
the unique challenges with Cloud Security and discuss what aspects is important
for each customer
adoption pattern that we have seen.
We will also learn how the IBM Security
Framework can be used to address the various security challenges namely
governance, risk management and compliance
server and endpoint
forward to your comments and inputs in this journey of understanding the
security requirements for cloud and how we can overcome this major challenge to
cloud adoption using the World’s Most Comprehensive Security Portfolio – IBM
Security Systems. I’ll
try and elaborate the IBM Point of View on cloud security and discuss the architectural
model to address the security requirements for cloud. Stay tuned and keep those comments and inputs coming.
Cloud Service Provider Platform (CSP2)
Till now we have seen through the earlier posts – what are
the essentials to go about creating a cloud environment – that consists of the management
platform as well as the managed environment. We have seen the critical
roles and organizations involved as well as the importance of Cloud
Service Strategy and Cloud
Service Design. We also saw the criticality of the need for a Cloud
Computing Reference Architecture (CCRA) to tie all the solution elements
together. We also saw how IBM
Service Delivery Manager (ISDM) which is an enterprise cloud solution based
Service Automation Manager (TSAM) can be deployed as a set of virtual
images that automate IT service deployment and provide resource monitoring,
cost management, and provisioning of services in the cloud.
Cloud Service Provider Platform (CSP2) is a carrier grade cloud offering
that contains enhancements over the base ISDM solution to provide a
multi-tenancy environment that allows both internal and external users to exist
on the same cloud and management platforms. IBM's new CSP2 platform provides
cloud services such as desktop management to influence the cloud based business
strategy of communications service providers.
Cloud Service Provider Platform is specifically tailored to the needs of CSPs
and is designed to help them successfully:
- Create cloud services that
harness the strengths of a diverse partner ecosystem and rapidly enable
applications and solutions to extend their market reach.
- Manage cloud services quickly
and easily with an open, carrier-grade, secure, scalable, automated and
integrated service management solution.
- Monetize cloud services by
leveraging business intelligence and analytics to achieve differentiation,
maximize revenue and enhance the customer experience.
Figure 1 IBM Integrated Service
Management Solution for Cloud Service Providers
IBM Cloud Service Provider Platform is an integrated Service Management for
Cloud Service Providers is built upon around a core Service
Automation and Management component provided by ISDM. Beyond the core, IBM’s Integrated Service
Management for Cloud Service Providers makes available four extensions—network
management, and advanced
monitoring and service level management—that enables a comprehensive
Communications service providers (CSPs) around the world are
looking for smarter ways of doing business. They are being challenged to
transform the way services are created, managed, and delivered. CSP2 neatly
integrates and extends the SPDE (Service Provider Delivery Environment) for
Communication Service Providers to build the ecosystem to become a cloud
service provider. For a cloud based
business strategy - check out the video from Scott on the
value of CSP2 for CSPs.
With the recent exploration of cloud computing technologies, organizations are using cloud service models like infrastructure as a service (IaaS), platform as a service (PaaS) and software as a service (SaaS) along with cloud deployment models (public, private and hybrid) to deploy their applications.
There is a concept in the cloud world that is based on application characteristics: the concept of cloud-enabled and cloud-centric applications. In this blog post, Dan Boulia provides a concise explanation about the concept.
You can say that a cloud-enabled application is an application that was moved to cloud, but it was originally developed for deployment in a traditional data center. Some characteristics of the application had to be changed or customized for the cloud. On the other hand, a cloud-centric application (also known as cloud-native and cloud-ready) is an application that was developed with the cloud principles of multi-tenancy, elastic scaling and easy integration and administration in its design.
When developing an application that will be deployed in the cloud, you must keep the cloud principles in mind. They should be taken into account as part of the application. So we come to the first point: Is it better to work within an existing application or to completely redesign it? There is no exact answer because it depends. You have to evaluate the level of effort (labor, time and cost) to transform the application into cloud-enabled versus the effort to completely redesign it to a cloud-centric application.
The second point is: Will my cloud-enabled application work better than a new cloud-centric application? Here I would say no. It’s rare to find an existing traditional application that was developed with any of the cloud principles in mind. It may be possible to construct the same feel (for the user) as a cloud-centric application, but it will not function the same way internally.
Changing an existing application could be easier since you already have the skills and tools in the organization and you won’t need to learn any new technology. However, while it may be easier to change the application, in the long term it will be harder to maintain. New technologies (social media, mobile, sensors) continue to appear and it is becoming more important to integrate them. Doing this will require additional and continuous effort and may exponentially increase development and supporting costs.
Now comes the third point: What can you use to help expedite the move or redevelopment of an existing application to a cloud-centric model? Many cloud companies have development tools that can help an organization on this path. For instance, IBM has recently announced IBM Bluemix, a development platform to create cloud-centric applications. Shamim Hossain explains the capabilities in more detail in his blog post. Another option is to use IBM PureApplication System to expedite the development.
I discussed some points here that I hope can provide a better understand about an important concept in cloud computing and how to address it. Let me know your thoughts on it! Follow me at Twitter @varga_sergio to talk more about it
With the barrage of cloud news constantly hitting the market, it can be challenging for organizations to differentiate between all of the solutions and capabilities out there.
But with the latest cloud offering from IBM, the value proposition is quite simple—you get a low-cost, low-risk entry to cloud computing with compelling features. This is especially important for organizations who are still trying to leverage the cost savings of virtualization.
Our customers have told us they’re looking to cloud computing to increase agility—the ability of IT to evolve and meet business needs—and they’re looking for ways to control expenses related to IT investments. They also want to reduce IT complexity while at the same time increase utilization, reliability and scalability of IT resources. And they are looking for the ability to expand capabilities gradually, as their needs change and grow.
In designing a solution to meet all of these needs, we developed IBM SmartCloud Provisioning. Using industry best practices for cloud deployment and management, this new solution allows organizations to quickly deploy cloud resources with automated provisioning, parallel scalability and integrated fault tolerance to increase operational efficiency and respond to user needs.
The name doesn’t tell the whole story though. IBM SmartCloud Provisioning is a full-featured solution wrapped up in an easy-to-implement package. That means you get:
· Rapidly scalable deployment designed to meet business growth
· Reliable, non-stop cloud capable of automatically tolerating and recovering from software and hardware failures
· Reduced complexity through ease of use and improve time to value
· Reduced IT labor resources with self-service requesting and highly automated operations
· Control over image sprawl and reduced business risk through rich analytics, image versioning and federated image library features
Using this technology, we’ve seen customers get a cloud up and running in just hours—realizing immediate time to value. It’s fast—administrators have been able to go from bare metal to ready-for-work in under five minutes, or start a single VM and load OS in under 10 seconds, or scale up to 50,000 VMs in an hour (50 nodes).
But ultimately, these IT benefits have translated to business benefits—customers have been able to see how cloud computing can impact their business, and how they can accelerate the delivery of new services to drive revenue.
With the new release of IBM SmartCloud Provisioning this week, you can try and see firsthand the potential of this breakthrough technology to accelerate your journey to cloud.
And if you want a preview of what’s in development, you can join our Open Beta program for access to beta-level code.
The IBM Tech Trends report is out! We asked, you answered. Check out the results of IBM developerWorks' 2011 Tech Trends survey
and find out what more than 4,000 IT professionals -- your peers -- have to say about the future of technology, including their opinions on cloud computing, business analytics, mobile computing, and social business.
The report provides insight from the worldwide IT development community into the adoption, preferences and challenges of key enterprise technology trends including cloud, business analytics, mobile computing, and social business. The results also provide guidance on areas where IT professionals like you say they need help with skills to develop new technologies and platforms that will be in demand in the coming years.
As we focus in on cloud, there is absolutely a growing trend in cloud computing to view it as more than just cheap infrastructure. Companies are now exploring the possibility of developing applications in the cloud (you guys are already doing that) many of them related to mobile development.
Currently the biggest challenge is integrating the cloud into application development as the reduction of operating expenses is the driver of this move. We still have a way to go however with 40% of the survey responders saying their company is not yet involved in cloud currently. Hmm, interesting right.
The cool news is that the expectation from those same responders is that over the next two years 75% of the IT professionals responded that they expect that this will change and that theirs and other enterprises will take to building cloud infrastructure.
Infrastructure Security Design (Public Clouds)
As we discussed in my previous post, transparency or more
control is need of the hour with regards to security on the cloud. Let examine how this is done by the popular
cloud providers and understand the method and the technologies. We need to
secure the infrastructure, network, endpoints, applications, processes, data,
and information and overall have a governance to mitigate the risk and meet the
compliance. Let us take the infrastructure to begin with.
The key areas for a security team to design for with regards
to infrastructure security are
logs on all resources – VMs and hypervisors
Let us start looking at the public cloud implementations to
understand how they are managing these aspects.
Almost all the vendors – IBM, Amazon,
provide a means to do SSH with keys to the Guest OS. The protocol runs over SSL
and is authenticated with a certificate and private key which could be
generated by the customer.
SmartCloud is designed with enterprise security as a top priority. Access
to the infrastructure self-service portal and application programming interface
(API) is restricted to users with an IBM Web Identity. The infrastructure
complies with IBM security policies, including regular security scans and controlled
administrative actions and operations. Within our delivery centres, customer
data and virtual machines are kept in the data centre where provisioned, and
the physical security is the same as that for IBM’s own internal data centres. With virtual private network (VPN) option,
customers can isolate their servers in the IBM SmartCloud on a virtual local
area network (VLAN) that can act as an extension of their internal network.
This VPN capability can also be used to create security zones in an Internet-facing
configuration to better protect their servers against attacks.
IBM LotusLive employs a security approach based on three
three-pillars that includes ensuring security rich infrastructure.
security: Making personnel
roles across LotusLive and their access authorizations are recorded in a
Separation of Duty matrix.
security-rich infrastructure: Security configuration reviews
and periodic vulnerability scanning of all systems and infrastructure.
enforcement points providing application security: multi-layered
compliance with periodic programs that address all elements of the service
We will see how the infrastructure
security aspects are dealt with for private clouds in my next post. Stay tuned
and keep those comments coming. I’d some of my readers tell me that the blog
entries are not showing up fine on Internet explorer. While I will make the
effort to fix the issue, please use Firefox or any other browser in the
And if you these posts interesting dont forget to rate the post (click on the stars) and if you got an extra minute do put in a comment on what apsects you find interesting or need discussion.
Join us for the Managing the Cloud Webcast series to learn more about best practices, technical approaches and capabilities to help solve your business and technical challenges in the cloud. Sign up for these free 1 hour webcasts today.
Best practices for cloud service management - Nov 8, 12-1EST
Organizations today are looking to cloud computing to deliver cost savings and faster service delivery. However, most organizations are still struggling to have the basic IT infrastructure that is necessary to take the leap to a robust cloud. This session will explain how service management can help provide the essentials to maintain service levels in the cloud and best practices based on IBM's work with customers. This information will provide the foundation for building and managing a cloud to meet your business objectives and transform IT.https://www14.software.ibm.com/webapp/iwm/web/signup.do?source=swg-tivoli-nov8managingcloud
Performance management in the cloud - Nov 15, 12-1EST
Cloud services can leverage everything from databases to mainframe transactions to SOA services, so the ability to see how all these different touch points are performing is critical. See how integrated service management can provide the capabilities you need to monitor and manage today's cloud based services and help you meet your service level goals.https://www14.software.ibm.com/webapp/iwm/web/signup.do?source=swg-tivoli-nov15managingcloud