ARMONK, N.Y., - 08 Dec 2010: IBM (NYSE: IBM) today announced the availability of new online software services based on the same on-premise solutions used by clients today – now delivered as a monthly subscription offering - that enables better automation and control of IT Service Desk functions. This new service adds to IBM's software-as-a-service offerings that help automate a range of IT services critical to maintaining business operations.
Even small and mid-size companies deal with labor-intensive services for employees such as resolving IT issues, fixing laptops and onboarding new hires. Many companies struggle with slow, inefficient service request handling because at the core their networking, facilities, application support and IT assets aren't integrated and typically depend on manual updates. For example, IBM estimates that only five percent of service and support issues are resolved by self-service, making automation and integration crucial for service management.Learn More>