- General SMC community information
- Strategy and direction of transparent development
- Tivoli User Community updates
- Important events
- Key support information
- And much more
Service Management Connect
Welcome to the new Service Management Connect (SMC) team blog. This blog will be used to provide general information about SMC, as well as overall strategy around the IBM Tivoli service management portfolio. The SMC team will provide regular updates on many topics, including the following:
Visit the Service Management Connect team blog often for future updates from the SMC team.
obriend 120000NV9S Tags:  tpae maximo netcool-impact transparent-development taddm 5,317 Views
When Tivoli launched its transparent development process this year, there was a goal of making ten of our projects fully transparent. And by fully transparent, we mean that these projects are making key development artifacts available in the open. These artifacts include the following:
With the recent launch of three new development projects, we have reached our goal, and there are plans to make several more projects transparent before the end of 2012. Here are the latest projects to adopt transparent development on Service Management Connect:
Tivoli Application Dependency Discovery Manager (TADDM): TADDM delivers automated discovery and configuration tracking capabilities to build application maps that provide real-time visibility into application complexity.
Tivoli Netcool/Impact: Tivoli Netcool/Impact streamlines event and alert management, business service management, and incident and problem management processes by enabling context-driven correlation, providing real-time access to actionable intelligence, and improving efficiency through automation.
TPAE/Maximo Multi-tenancy: Tivoli Process Automation Engine, or TPAE, is the base platform on which several Tivoli products are based including Maximo Asset Management and SmartCloud Control Desk. This project is focused on implementing a multi-tenant architecture to increase the flexibility for implementations and lower the cost of ownership for the asset and service management offerings based on this platform.
All that is required to access these development projects is a developerWorks ID and password. We are opening development for these projects so that more clients and business partners can provide ongoing feedback throughout the development cycle. To access all transparent development projects, click here.
We recently added a new technical library to Service Management Connect. The purpose of the technical library is to provide our users with professionally written technical articles to assist our users with the implementation and usage of our products. The most recent article published describes how to use Tivoli Storage Manager to back up and recover a DB2 database. Here's the overview of what you'll find in that article:
IBM Tivoli Storage Manager is a software product that addresses the challenges of complex storage management across distributed environments. This product protects and manages a broad range of data, from the workstation to the corporate server environment. IBM DB2 is a family of relational database management system (RDBMS) products. The DB2 database includes a data dictionary or a set of system tables that describe the logical and physical structure of the data. DB2 provides self-tuning capabilities, and dynamic adjustment and tuning.
This article first reviews concepts and considerations. It explains how to install and configure the Tivoli Storage Manager backup-archive client, and provides step-by-step instructions and techniques that show you how to back up and restore data on a Tivoli Storage Manager server for the DB2 database.
To read the entire article, click here.
This is just one of many technical articles we plan to publish in the future. Have an idea for an article you would like to see on SMC? Don't hesitate to let us know by leaving a comment.
ColleenLhota 270003C7MB Tags:  z/os itcam iea ibm-education-assistant omegamon mam taddm cics msam 5,499 Views
Have you watched the latest Tivoli videos provided by IBM Education Assistant?
Tivoli Application Dependency Discovery Manager
Gain visibility into services and their IT dependencies to manage your business proactively. Tivoli Application Dependency Discovery Manager allows you to automate discovery and configuration tracking capabilities to build application maps that provide real-time visibility into application complexity.
Maximo Asset Management
Unify your asset life cycle and maintenance management on a single platform. Maximo Asset Management provides insight on your enterprise assets, and their conditions and work processes, for better planning and control.
Maximo Spatial Asset Management
Visualize asset relationships with geographic information system (GIS) technology. Maximo Spatial Asset Management provides a geospatial context of work, assets and relevant land-based features, which improves reliability, longevity and efficient work execution.
3 new overview videos:
OMEGAMON XE for CICS on z/OS
Perform system monitoring and performance management across System z, including zEnterprise, with an easy-to-use enhanced 3270 user interface.
Tivoli Composite Application Manager for Application Diagnostics
Identify performance and availability issues in your business critical applications before they impact users. IBM Tivoli Composite Application Manager (ITCAM) for Application Diagnostics enables you to view the health of Web applications and servers. If a problem is detected, you can drill down to diagnostic information for specific application requests to identify the root cause.
In getting ready for Pulse 2013 and I've been talking with folks from different IBM teams who will be at the conference on March 3 through March 6.
The IBM software Accelerated Value Program team hosts exclusive events for its clients at Pulse, including the Red Carpet Lounge - and I am intrigued to learn more about who attends, and just what goes on in this vibrant area which 'buzzes' in the Expo each year!
So I caught up with Maria ("Mary") Tafuri, Worldwide Program Director of the IBM Software Accelerated Value Program for IBM Tivoli Software, for a recap on what the IBM Software Accelerated Value Program is about and what her team will have going on at Pulse this year.
By way of introduction, Mary has been Tivoli Accelerated Value Program Director since early 2010. She joined IBM in 1996, and has extensive experience in the areas of customer and product support, strategy planning, and business model initiatives. Mary also has worked as an IBM manager in a number of different countries and with many international clients, experience which serves her well in her current worldwide role.
Can you give me a quick refresher on the IBM Software Accelerated Value Program?
Mary: I'd be glad to! The IBM Software Accelerated Value Program is a technical advisory service that complements and enhances IBM's standard Subscription and Support. The program matches clients with an IBM Accelerated Value team of experts who through a trusted long term partnership, deliver ongoing services of value and excellence. On-site assistance, best-practice sharing, skill-building activities, deployment planning assistance, problem prevention, and diagnostic coaching -- all are examples of how we maximize the client's software investment at all stages of the software life cycle. The Accelerated Value Program's does exactly what it says, opening up the channels that help clients accelerate from software purchase to software return-on-investment.
What will the IBM Accelerated Value Program have going on this year at Pulse?
Mary:Well in 2013, we have a number of exciting events planned! First, we'll have our Accelerated Value Program Red Carpet Lounge located in the Solution Expo hall, where Accelerated Value clients can relax and check e-mail between sessions, and network with other AVP customers. To kick off our client's Pulse experience, we have invited our clients to the lounge for VIP opening night cocktails on Sunday, March 3rd from 6:30 to 9:00 PM. For customers who do not currently have Accelerated Value, our doors are open for you too! We have Accelerated Value Managers, Executives and team members available throughout the day in the lounge to hold interactive discussions on either our predefined subject matters, or if preferred, topics of the customer's choice. This year, we have made it much easier for customers to drop by the lounge during a convenient gap in their day's schedule, as discussions are 'on demand' and at the customer's convenience.
I encourage all of our Tivoli customers to take this opportunity to find out more about Accelerated Value, and they will soon learn why over 90% of our customers worldwide renew their Accelerated Value Program contract year on year - despite the financially challenged climate we live in today!
That's a quite amazing contract renewal rate in what is, as you say, a tough financial climate. What's your secret?
Mary: Quite simply value! Customers not only want to see value from their software purchase, they want [and need] to see it quickly! Accelerated Value helps its customers to work smarter, leverage the right product features to achieve their business goals, and avoid time consuming technical issues. Accelerated Value provides all this consistently over long periods of time, accumulating value upon value.
You must regard your AVP customers as very special to provide the 'Red Carpet' treatment,
Mary: Yes, 'special' is a very good way to describe the trusted and long term relationship we have with our customers!
How can IBM customers learn more about the Accelerated Value Program?
Mary: Apart from visiting the Red Carpet Lounge, customers can learn more by visiting the IBM Software Accelerated Value Program Web site at www.ibm.com/software/support/acceleratedvalue
I am also happy to receive any enquiries personally and can be contact at firstname.lastname@example.org. Alternatively, customers can e-mail us at email@example.com.
Thank you for your time
Mary: You're welcome, and see you at Pulse!
ColleenLhota 270003C7MB Tags:  omnibus tpm iea netcool ibm-education-assistant ccmdb cam4trans tsam 10,711 Views
Check out these exciting new videos about Tivoli software products. To find out about new videos sooner, follow IBM Education Assistant on Twitter.
Achieve around-the-clock administration and automation with this operations management software.
To learn more, watch our videos on these topics...
Change and Configuration Management Database
Now part of SmartCloud Control Desk, this integration platform for IT processes and operational management products helps provide unified asset and service management both digital and physical assets.
Watch these videos to find out more:
Composite Application Manager (CAM) for Transactions
Proactively monitor response time and availability of your business applications. Detect and isolate issues more quickly and easily for faster problem resolution.
Sound good? These videos provide information on version 7.3:
Service Automation Manager
Automate requesting, deployment, monitoring and management of cloud computing services.
Learn more with these videos:
Automate best practices for data center provisioning activities to optimize efficiency, accuracy and service delivery. IBM Tivoli Provisioning Manager provides an integrated solution for IT resource lifecycle management.
Watch these videos to find out more:
It's an exciting time for Service Management Connect (SMC), with multiple improvements on the horizon. The SMC development team is working on a complete redesign of the community, with the launch scheduled for Pulse in a few weeks. So if you're heading to Las Vegas for the conference, the unveiling of "SMC Next" will be a nice opening act for Grammy Award winning recording artist Carrie Underwood. Don't miss your opportunity to see the new site, which is placing a greater emphasis on our development projects that are developing transparently, providing open access to release plans, roadmaps, and continuous open betas.
There are three demos spaces in the Solution Expo for you to view the new site, so please stop by! Also don't miss the Meet the Experts session, during which you can learn more about which products are developing transparently.
In addition to the site makeover, we're migrating our social platform next week, February 11-15. We're excited to migrate to the new IBM Connections 4.0 platform, which will move all of our collaboration assets (blogs, forums, groups, and wikis) to the same platform. Please note that during this migration, these social assets will be in read-only mode so that we can have static data to migrate. You will still have access to read blogs, best practices in product wikis, and discussions in our product forums, but editing and content creation capabilities will be disabled while we migrate. Editing and content creation capabilities are scheduled to resume February 18. We apologize in advance for the inconvenience.
We're always interested in your thoughts on the SMC community. Don't hesitate to send any feedback to firstname.lastname@example.org. Thanks for your participation in SMC, and we look forward to unveiling the new site.
Last week I blogged about our migration to IBM Connections 4.0 for Service Management Connect (SMC), which was originally scheduled for this week. The developerWorks team has put that migration on hold for the time being, so all SMC functions are available this week. We will keep you updated on the status of the migration.
When the migration begins, all edit options will be disabled, though you will have access to the all content in read-only mode. To read more about what's ahead with IBM Connections 4.0, click here.
Want to learn more about IBM Tivoli Monitoring? IBM Education Assistant offers dozens of educational videos at no cost! Here are the newest videos:
And don't forget to watch the rest of the Tivoli Monitoring videos from IBM Education Assistant! You'll find videos about installation, configuration, component communication, Tivoli Data Warehouse, agents, event integration, situations, administration, troubleshooting, and Agent builder.
Over the past two years, we've seen engagement grow within the Service Management Connect (SMC) community. As our community grows, we plan to evolve what we provide our community of service management practitioners, from the content to the platform on which it is hosted.
You might have noticed that over the past two months, we've onboarded several new 'open beta' projects on which our developers are working. These include IBM Application Performance Diagnostics, IBM Log Analytics Workgroup Edition, and IBM SmartCloud Monitoring - Application Insight. Each of these products can be installed in minutes and are unique offerings from our Application Performance Management portfolio. We encourage you to try these emerging products for free and give us your feedback in the community.
The next big change you will see on SMC is with our social platform. We're excited to migrate to the new IBM Connections 4.0, which will be available April 16. This new platform will provide additional capabilities, and will streamline all of our social assets into one environment. We believe this will be an upgrade to our overall user experience. As we migrate, we'll have to hit the pause button on some activities in order to move all of our data over. Here are some important details about the move:
KartikKanakasabesan 270004CEET Tags:  registration management event cloud spreecast monitoring application endpoint 6,473 Views
If you had a chance to talk face to face with the development team that built a product, what questions would you ask? The development teams at Cloud and Smarter infrastructure at IBM are willing to join with you at a roundtable, along with some key industry analysts, to answer questions that you want to ask. This is not a webcast where you don’t see the person talking. During the roundtable, you will see the team answer your questions as you post them or talk to them using your webcam. All these events happen at 12:00 noon EDT between June and July. We are looking forward to meeting and engaging with you.
IBM SmartCloud Monitoring- Application Insight (June 24th)
Starting off the series of events is SmartCloud Monitoring – Application Insight. Julie Craig (Research Director, EMA) hosts a virtual roundtable with the team behind the development of Application Insight. They will discuss the changing landscape of application deployments and what it means to application teams of any size. This is an opportunity to learn the evolutionary approach that IBM is on, to address this changing landscape and to have your questions answered on 6/24.
Please register here at http://scm-ai-roundtable-eorg.eventbrite.com/
IBM Endpoint Manager (June 27th)
The IBM Endpoint Manager team has just released Version 9 of their product offering. The endpoint manager platform has been updated with enhanced security and allows for flexible deployment choices. The team that developed the solution is hosting a virtual roundtable and are willing to answer all the questions you wanted to ask but were too “shy” to ask, so join us at the event on 6/27.
Please register here at http://ibm-endpoint-manager.eventbrite.com/
IBM Application Performance Diagnostics - Lite (July 9th)
Donnie Berkholz from Redmonk discusses the problem of diagnosing application problems earlier in the cycle with an IBM business partner Prolifics and the IBM development team behind application performance diagnostics. They will talk about reducing the time and effort to identify and resolve application performance issues faster, and earlier in the cycle. The team is also looking forward to your questions, so please join us on 7/9.
Please register for the event at http://ibm-apd-eorg.eventbrite.com
IBM SmartCloud Analytics - Log Analysis (July 11th)
Audrey Rasmussen and the log development analytics team discuss how to leverage the power of analytics that can be derived from your systems log files. The team will host a roundtable to talk about the changing dynamics of the problem space and the synergy of BigData type technologies being applied to system logs to build scalable systems for IT Services. Please join us for the roundtable on 7/11.
Please register for the event at http://log-analytics-eorg.eventbrite.com
If you use Maximo Asset Management, you need to check out these videos from IBM Education Assistant! There are over 30 videos designed to help you use the product and troubleshoot problems. Browse the full list of Maximo Asset Management videos or use the links below to jump straight to a particular topic.
Carol Wingfield 120000M7T6 Tags:  premium-support software-support roi passport-advantage accelerated-value 4,815 Views
IBM Software Subscription and Support (formerly software maintenance), is an affordable and renewable product upgrade and technical support solution, available for the IBM-distributed software licences you have purchased. Subscription and Support gives you access to new releases and versions of your licensed IBM Software, online technical support, enhanced self-help and search capabilities, and assistance with problem resolution by phone for all Severity 1 situations.
IBM offers two license acquisition and Software Subscription and Support offerings— Passport Advantage, and Passport Advantage Express. Passport Advantage is designed for larger enterprises. Passport Advantage Express is designed to meet the needs of medium sized businesses. You can learn more about each here.
So, let's say you are ready to upgrade your Cloud & Smarter Infrastructure software, and you have Subscription and Support in place. You login with your IBM ID to Passport Advantage Online and there you see the software you need, ready to be downloaded. Sure there could be a few teething problems while upgrading, and then quite possibly some issues to attend to after the go live date. Having IBM Subscription and Support means you can log these incidents (PMRs) through phone and online technical support using IBM's Service Request system.
Sounds pretty standard as far as support goes? Yes, this is standard support and is an excellent IBM service. But did you know that by having Subscription and Support in place, you can get an even more advanced support and risk avoidance service from IBM? You sure can! Reactive support is critical when you need expert help to address an issue that is affecting your bottom line - you need a resolution as quick as is possible! But if you want those issues handled as priority by IBM to get your environment back to maximum capacity rapidly, and would like an assigned IBM trusted advisor managing and escalating such issues on your behalf, you need to explore IBM's Software Accelerated Value Program (AVP).
Reactive support is one small element of this popular program as the ultimate objective is to prevent issues in the first place. If you think your environment is fine tuned and you are using all of the functionality of your IBM software to the max, these guys will check it out and most likely find even more efficient ways for you to work with your software. These highly skilled experts are awesome! And if you haven't looked at how you are using you C&SI software lately, or how it is implemented in your ever evolving environment, you could be amazed at how much you could bring down your operational running costs. AVP is much more than support, it gives you a relationship with IBM, someone to fight your corner. The AVP team will also help you to plan for upgrades so you don't encounter frustrating issues, and will help your employees to adopt the most current release of software. Your trusted advisor will even work side-by-side with you to help grow your skills too.
Why not check out what the Accelerated Value Program could do for you by visiting the Accelerated Value Program web page here, or if you prefer, contact the Accelerated Value Program team at email@example.com
Have you ever been asked if the product you are currently running will work with a new release of the operating system or database it supports?
jpavlovs 110000F6CC Tags:  platform browsers run-on with operating middleware translated-in works system 3,886 Views
Are you doing your semi-annual planning for upgrading hardware and want to know if you need to also update any software releases?
Are you rolling out a solution with different products and wanting to know whether they can all be deployed on a common platform or will they all work with a common database or browser?
We have the solution that should help you answer these questions and more:
Software Product Compatibility Reports (SPCR) is an innovative tool designed to allow customers to easily generate custom reports about which products can run on a specific operating system, which software needs specific prerequisite versions, what are compatible IBM software combinations, what are product end-of-service dates and what languages are my product translated in? The Software Product Compatibility Reports are located on the IBM support portal and improves time to value by eliminating the need to search through individual product documentation or contact IBM support for answers like “do you run on”, “do you work with”, “are you translated in” and “are you still supporting”.
For a sample scenario of how to use the reports to improve your time to value, a step by step example is available in the document posted here.
The IBM SWG Support team has a video which demonstrates how to use the Software Product Compatibility Reports. This video is also on YouTube, and the IEA (IBM Education Assistant).
The tool is available for use here http://publib.boulder.ibm.com/infocenter/prodguid/v1r0/clarity/index.html
Carol Wingfield 120000M7T6 Tags:  product-adoption working_smart optimization ibm-accelerated_value-pro... 6,712 Views
Relationships of trust and understanding within your own business are crucial to every success. You may have relationships with key players from your in-house departments who play a part in the full cycle of your service delivery or product offering. Maybe your business relies on external suppliers to advise you of product choices, changes with demand, or best route to market. Your IBM software investment is no different! In fact, as a foundation to your business processes and the interface to your customers, it could be the most important asset for which you need an experienced guide to work alongside.
Many of the top businesses across industries engage this essential IBM service, so if you are interested to learn more, why not check out the IBM web page (http://www.ibm.com/software/support/acceleratedvalue) or contact The IBM Software Accelerated Value Program directly: firstname.lastname@example.org