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Sign up by March 12th to help IBM shape the way that we deliver our technical information to you!
IBM would like you to participate in a beta program to test our new Knowledge Center site. The beta program will run from 18 March to 12 April 2013. This is an opportunity to help IBM shape the way that we deliver our technical information to you! You will only need to spend an hour or two with our software, and all IBM asks is that you fill out a single survey whenever you would like during the beta period. IBM plans to replace all documentation that is currently in our many Information Centers with one Knowledge Center. In its first release,... [More]
Tags: websphere wmq was broker wodm kc commerce ilog wmb mq cics knowledge-center information-center beta wbm |
Business Process Management Frequently Asked Questions (FAQ)
Have you ever needed answers to questions you hadn't yet thought to ask? This is the purpose of a set of Business Process Management Frequently Asked Questions (FAQ) documents. For the majority of this year, the Business Process Management team has updated their collection of informative Frequently Asked Questions (FAQ) documents making it quicker and easier for you to find the answers you need. By analyzing client interests, recent problems, and maintenance offerings we have created this list for you. Our goal is to address relevant... [More]
Tags: modeler mq faq process wbc wicp monitor business wbm wps wdpe websphere wmq compass management adapter questions workflow bpm wid jdbc |
PMR Management - Tips and Guidelines
Matt Luczkowiak (from WebSphere Process Server Level 2) has a great write-up about PMR management on the WebSphere Process Server Support blog (one of our product specific blogs). He discusses how you can open and update a Problem Management Record (PMR), and some guidelines to ensure the most efficient support experience: There should only be one problem per PMR Set the appropriate severity Make sure your description of the problem is complete Respond promptly to updates from the support center Matt discusses the above points from the... [More]
Tags: zos problem modeler wmb mq process wmq cics datapower pmr wid wbm commerce support websphere wps broker adapter monitor was |
The Birth of Our Blog
Although we've been planning this blog for about 9 months now, our manager Kelly will be the first to tell you that you never know quite what to expect in the end. We have been microblogging on Twitter for a while now, but both the WebSphere and CICS support teams here at IBM felt that you deserved to hear more from us - and we're finally ready to deliver! So from now on, our readers can look forward to a blog on the hottest topics in support that affect you. In particular, we're hoping to hear your questions, comments, and concerns so that we... [More]
Tags: datapower was welcome commerce support mq websphere wbm wps cics |
