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Tracking Technical Trends - WebSphere MQ
Oftentimes opening a Service Request (SR) or Problem Record (PMR) is a last resort so wouldn't it be nice if you could learn from the experience of others and lower the number of SRs you have to open? Well, at the IBM Programming Labs we periodically analyze problem records and any trends associated with them. Knowing beforehand what's out there can pay dividends in time and effort. In December and January we saw a trend where a number clients experienced the symptoms documented in APAR IT03168 . On distributed platforms,... [More]
Tags: trend pi31377 it03168 sr pi25678 trends iv47710 pi30908 ibmmq pmr websphere-mq pi27817 apar wmq mq pi27511 |
Taking the mystery out of uploading data to IBM for your PMR
No need to stress over uploading data to IBM technical support staff for problem determination of any problem you reported. There are three very easy ways to accomplish that. You only need to choose one of them. Method 1: (This is my preferred way since it is very simple and easy!) Use this when your data is small or like text based (such as an email). Send the files via email as attachments to: "websphere_support@mainz.ibm.com" and place "PMR xxxxx.bbb.ccc" in the subject line. The xxxxx.bbb.ccc is the full PMR number for... [More]
Tags: websphere ftp upload sr wpg partner pmr gateway ecurep problem support |
