Importing and the dreaded Internal Server Error
KelvinS 060001PC0H Comments (2) Visits (11706)
Your in the midst of importing a ton of records into Maximo via the new Application Import feature or simply previewing them via the Import Preview feature in the External Systems application when the browser gui throws up an 'Internal Server Error'.
The generic explanation for this error:
In this case, the WebSphere Application Server ships with a default IO timeout of 60 seconds. Depending on the the number of records being imported (5000, 10000, etc.) and their complexity the timeout value should be increased to indicate to WAS more time is needed for the transaction. Note that regardless of the displayed 'Internal server Error', the import transaction is successfully processed by Maximo.
Details on modifying the WAS plugin-config.xml file to increase the default ServerIOTimeout value are here.