Structured processes are easy to model in business process management. One activity leads to another in a predictable way. But what about unpredictable, unstructured processes? Organizations frequently face these kinds of issues, and often do not pursue business process management as a viable solution for their business needs because of concerns about the cost of process discovery and confusion about the order that activities occur in each process instance.
In my blog post entitled, Modeling the out-of-the ordinary in a business process... [More]