Imagine if disease, and its onset, could be identified by a simple cheek swap, in place of costly, often lengthy - and sometimes painful - MRIs, biopsies, CAT scans, X rays, and other diagnosis methods. Far fetched, right? Well, maybe not...researchers at Rice University's McDevitt Research Laboratory
are aggressively moving toward that as a goal by leveraging new ways to
harness the power of collaborative research and clinical trial data collection quickly, accurately and intuitively...all with a new system design by Dr. Pierre N. Floriano
, Director of Microfluidics, Image and Data Analysis, at the BioScience Research Collaborative at Rice University....and you can hear about this directly from the Dr. Floriano at the upcoming IBM Exceptional Web Experience Conference
It's no coincidence that the word "collaborative" is part of the mission of the research team; they recognize that teaming, sharing and communicating are key to unlocking and interpreting the data from clinical trials and research from distributed sources. So, here's what they are building, and will detail, in a session at the upcoming conference:
- Streamlined and consistent Clinical trial data collection from across the State with IBM Forms
- Clinical trail data analysis with Cognos and/or SPSS
- Secure and personalized web experience which aggregates project insight via WebSphere Portal
- Social networking between researchers with IBM Connections
If you are attending the conference, you can learn more about how this exceptional web experience can play small part in the much bigger endeavor of these dedicated researchers - and endeavor to help make disease detection almost routine, and certainly more cost-effective, but most importantly to help people enjoy an "exceptional life experience"!
The session is scheduled for Tuesday, May 17, at 9:45A.
-- Brian Chaput
2010 promises to be the
year for IBM WebSphere® Portal software. Launched in 2000, WebSphere Portal software is celebrating its 10th anniversary this year. And the celebration has already begun at Lotusphere 2010
A new track debuted this year at Lotusphere focused on technologies that deliver exceptional Web experiences to customers, partners, suppliers and employees. Featuring the latest IBM WebSphere Portal, Lotus, and IBM Business Partner innovations, the new track is showcasing how companies large and small are leveraging IBM WebSphere Portal and related software to differentiate themselves and achieve greater success in the marketplace. Here's a sampling of what's being featured in the new track: new IBM Industry Toolboxes for WebSphere Portal, rapid deployment via WebSphere Portal NOW, best practices, and deeper dives into WebSphere Portal and IBM accelerators for WebSphere Portal, with sessions addressing Web content management, collaboration, electronic forms-enabled business processes, dashboards, mobile portals, mashups and more. For more information on the new Exceptional Web Experience Track, download the brochure
In addition to the new track, a new 'event within an event' entitled the “Global Business Excellence Forum @ Lotusphere 2010” is being offered, focused on tapping into the power of collaboration within the Banking, Insurance, Government and Healthcare industries. The Global Business Excellence Forum promises to be the definitive place to learn virtually everything about how to achieve better business outcomes with IBM Lotus® and IBM WebSphere® Portal software, as well as services from IBM and trusted partners. Attendees are hearing from people within organizations just like yours who have achieved exciting business outcomes by deploying IBM solutions and offerings. If you're still interested in registering or would simply like to learn more, please visit the Global Business Excellence Forum @ Lotusphere 2010 Web page
Finally, for those in attendance or following from afar, IBM is supporting both traditional and social media news this year at Lotusphere. Interested in reading near real-time news one 'tweet' at a time? Simply follow @LotusKnows on Twitter
. In attendance and wishing you could share your event experiences with other attendees? Preface your tweets with @Lotusphere. Looking for more in-depth news? Visit the IBM Lotusphere 2010 news page on the Web
, where press releases from IBM and IBM Business Partners can be found.
And remember... Lotusphere 2010 is just the beginning. The 10th anniversary of WebSphere Portal software promises to be an exciting year, and I encourage you to stay tuned!
~ Tim Nunes
If you weren't able to make it to Lotusphere
in Orlando, FL (where the weather, unlike the past few years, was perfect!), I thought I'd share the highlights from the WebSphere Portal keynote session delivered by Larry Bowden, as part of the new Exceptional Web Experience
track . Different from previous years, each Lotus product segment held its own keynote session after the opening general session (which featured the original Capt. Kirk - William Shatner - who was both amusing and interesting)...and it worked well. Here were the key messages delivered during the Portal keynote:
- Happy Birthday! WebSphere Portal turns 10 this year, and while it was a great opportunity to look back at all the innovations Portal has delivered over the years, we really consider it more of a warm-up for the next 10 years...which will undoubtedly bring even more innovation and opportunity for organizations to deliver "Exceptional Web Experiences".
- Award-winning Customers! Over the past decade, IBM and Portal have seen many awards and recognition, but here in the Portal team we consider our customers' successes to be our best measure of success. Several customers, across various industries, have recently been recognized for their outstanding Web applications delivered with WebSphere Portal, and we took the opportunity to share those names with the audience.
- Wave of New Possibilities! In the last 100 days, there have been a dozen new product releases and initiatives too numerous to mention here, but include the new 6.1.5 versions of Portal and LWCM as well as the new Government-to-Business portal template...these new capabilities provide for new possibilities.
- New Offers! New offers and Portal portfolio capabilities were announced, including: a 3-month free trail from analytics partner Coremetrics; the planned availability in Q1 2010 of two new industry toolkits - Industrial and Travel & Transportation - as part of the WebSphere Portal Industry Toolbox; and lastly, the availability of beta release of Hypervisor editions of Portal and LWCM for virtualized environments.
- Lotus Knows...A Better Web Experience is a Better Business Experience!: Larry provided several perspectives of how Internet use is growing and how the use of Web-enabled mobile devices has exploded (and will continue to) and how user activities via the Web have shifted dramatically over the past decade...and how we are preparing the entire Portal pillar to allow organizations to exploit that growth and opportunity with Exceptional Web Experiences...regardless of a user's location or device.
- Don't Foresee the Future, Enable It! Larry shared some glimpses of internal IBM research projects, and touched upon some other interesting technology approaches, like immersive Web experiences and the Web via smarter TVs, as examples of how the future is now...and IBM, having already invested over $1B in Portal technology, is prepared to keep innovating into the next decade.
- Portal As Platform For Healthcare Reform!: Finally, the keynote ended with a terrific customer presentation by Bill Fandrich, CIO at Blue Cross Blue Shield of Massachusetts. It was interesting to see how BCBS MA is delivering an external-facing Web experience to its members, both as a customer service and a health management tool. By educating more members on good health and treatment, BCBS MA views the Portal as a potential agent of change in the US healhcare debate...good stuff!
So, those are the highlights from the Portal keynote...if you want more insight on any this, or any of the other session from the Exceptional Web Experience track at Lotusphere, let me know or ask your favorite IBMer for more details. Also, keep an eye out for the upcoming "Lotusphere Comes To You" events that will be traveling to select locations soon!
-- Brian Chaput
How are organizations in government
using portal technology? What portal applications are providing compelling ROI to healthcare
providers? Why are banks
leveraging Web portals for competitive advantage?
If you are doing business in one of these industries, or others, you probably already know how Web portals are being used to provide value...but do you know all the ways (or maybe you know a better way!)? Regardless of industry, we see Web portals commonly used for specific applications such as self-service
. However within an industry, like healthcare, how "self-service" is delivered via the Web is conceptually the same as say retail, but the implementation differs. So, what we've been doing is looking at how Web technology in general (and WebSphere Portal
in particular) is being deployed within specific industries for both business and technical benefit. As part of that, we have collected a lot of good case studies, as well as numerous code assets and other materials IBM has produced - by industry, and all related to WebSphere Portal - in new industry toolboxes
for convenient industry-specific reference. Current industry toolboxes include:
If your company/organization is in one of these industries, feel free to poke around the toolbox
...maybe you'll discover some new idea, asset or positioning for portals that will help you get more value. As always, we on the WebSphere Portal team would also welcome your insight into how you are using portal in your industry (or capabilities you might need)...just drop a comment in the blog or shoot me an email
-- Brian Chaput
We're very excited about all of the content, hands-on labs, demonstrations, certifications and networking activities with leading business and engineering experts in plan for the Exceptional Web Experience Conference - Europe 2011, at the ICC Congress, Berlin Germany October 10 - 14, 2011.
Better still - attendees can leverage the offerings of two events through their event registration.
Attend sessions from both the Exceptional Web Experience and WebSphere Technical Conferences. Choose from over 275 unique sessions across 12 conference tracks: Design your individual conference agenda to make the most of this one-stop education opportunity!
Expert speakers provide deep insights into business value assessment approaches, technologies, IT strategies and best practices. Learn how software innovations can increase your company's efficiency and accelerate better business outcomes!
Field reports and success stories from customers and partners, along with the demo points of the conference exhibition, offer you a direct practical approach. Numerous hands-on labs give you the opportunity to explore and evaluate the latest technologies. Network and exchange ideas with worldwide experts, top executives, architects and peers. Deep technical education enables you to bring efficiency and the latest innovations to your company. You can see the offerings for the Exceptional Web Experience event, including over 15 customer case study sessions, at the event page, (See Conference Sessions):
We look forward to meeting and working with you there! - - Lauren Wendel
A few weeks ago when I was up in Cincinatti, Ohio at a Lotusphere Comes to you event
, I met Ken Freedlund, the portal architect for NewPage
, a paper company. Ken had come to the event to hear about WebSphere Portal since he is a portal customer running WebSphere Portal 6.0 for their public web presence as well as their intranet. Ken is planning their migration to WebSphere Portal 6.1
and the seminar had a migration session in addition to the portal keynote and Web 2.0 sessions. After the morning portal sessions I had a good discussion with Ken.
The unique thing about NewPage's portal implementation is that NewPage is running both their internet site and their intranet from a single portal installation. They use a reverse proxy firewall to secure the traffic coming into the portal from the internet. Their intranet site is a virtual portal on that same portal installation. Although there are many customers that use WebSphere Portal for both internet and intranet portal sites, this is the first customer that I have talked to that did both one portal installation, using the virtual portal feature of WebSphere Portal.
When we introduced virtual portals back in WebSphere Portal 5.0, the goal was to enable customers to quickly roll out new portals. A virtual portal is a "portal within a portal". It is a way to create a portal that looks like a separate, independent portal to the end user, but it runs on the same portal installation and can utilize delegated administration to allow a different portal administrator to manage the portal creation and management of the virtual portal. The key design points are:
1. A graphical user interface for the portal administrator to create and manage multiple virtual portals.
2. Virtual portals are created from a template which defines the pages and portlets that are pre-populated when the virtual portal is created.
3. Administration of virtual portals can be delegated to a different portal administrator or a business user.
4. Virtual Portals share the resources (themes, portlets, etc) of the existing portal installation.
5. Portal Access control is used to ensure security so that users of a virtual portal only have access to that portal or can be optionally allowed to access other virtual portals.
By not having to install the software again and providing the administration benefits, virtual portals can drastically reduce the amount of time expense it takes to roll out new portals. We have many customers that run virtual portals for both internal and external web sites. Some of those customers allow their business users to create virtual portals when a business need arises. This it is also a great way to empower business users to solve their business needs themselves--self-service IT. Care must be taken to prevent unwanted proliferation of virtual portals through policies, governance or monitoring.
Virtual Portals have gotten even more attractive with the addition of WSRP
. By using WSRP to run portlets in a remote portlet container, virtual portals can now be more robust. If a poorly written portlet causes an out of memory error, only that one virtual portal would be affected. So virtual portals can achieve a greater measure of isolation to ensure that the main portal site doesn't go down because of an inadvertant error by a virtual portal administrator. WebSphere Portal 5.1 and later versions support WSRP 1.0 and WebSphere Portal 6.1 and later versions support WSRP 2.0.
In the case of NewPage, an acquisition of a new company force the quick integration of the acquired company's intranet. Since Ken already had WebSphere Portal running NewPage's company internet site, he decided to run the merged companies intranet as a virtual portal on WebSphere Portal 6.0. They moved the existing intranet content from Vignette into Lotus Web Content Management to be displayed through the portal. The spare capacity on their existing AIX servers was more than enough to handle the combined load of the two portals. The business results of the project were impressive. They eliminated the extra planned hardware cost of servers for the intranet portal. They didn't have to pay for additional software licenses to run the newly moved intranet portal. And the project was done more quickly and for less money than anyone expected. (Except Ken).
How are you saving money with WebSphere Portal?
IBM WebSphere Portlet Factory Application Builder is a browser-based tool enabling business users to simply and quickly create custom IBM WebSphere Portal applications without involving the IT organization.
Key Value Propositions
· Improves business agility for exploiting and countering emerging threats and opportunities
· Helps resolve technology organization resource constraints by extending application creation capabilities to business users
· Minimizes technology organization application conversion costs when transitioning from departmental to enterprise usage
· Enables simple and fast, browser-based custom application construction using intuitive wizards
· Creates applications from common data sources including Microsoft Excel and relational databases with list, view, update and create capabilities and provides application templates with contact or task list functionality
· Tightly integrates with IBM WebSphere Portal UI providing a seamless, in-line application authoring experience
· Delivers exceptional web experiences by creating rich, interactive applications with the latest Dojo UI widgets, dynamic validation, eventing and person card support
· Enables the IT organization to customize applications with IBM WebSphere Portlet Factory Integrated Development Environment (IDE)
· Provides extensibility for creation of custom wizards or templates to automate application creation for any customer requirement
View the pdf file here to review all the IBM WebSphere Portlet Factory Application Builder features in detail.
Download and Learn More
Customers, partners and IBM personnel can download and experience IBM WebSphere Portlet Factory Application Builder today from here.
Tell us what you think and provide product feedback by adding comments to the IBM WebSphere Portlet Factory Application Builder wiki page here.
IBM WebSphere Portlet Factory Application Builder functionality is not currently part of a committed product plan. The technology preview is intended to gauge market demand and gather feedback on capabilities.
The 2009 Portal Excellence Conference just began. I'm sitting here in the opening general session. The room is pretty full. With most conferences and events having lower attendance due to the economy, it is heartening to see so many people here. And so many people I know. It's kind of like a family reunion. As I walk through the halls, I don't get very far before I shake a hand or wave to a friend. This is my favorite conference.
The topic for the opening session is "The Future of Portals." It is a fun topic and one that really defines my job. As a project manger, I'm always working on the "next" version of portal. I've heard it said that "I like to talk about the future since we're going to spend so much time there". That really is true for me and my role in IBM. Product strategy is a key part of a product manager's job. Most of my customer meetings are about helping customers use portal technology to solve their business problems. They aren't looking for just a quick fix. They want a solution that meets their current and future needs. So they want to know what the future holds for portals.
There is a lot of good stuff in the presentations. IBM is #1 in Gartner's Magic Quadrant again. IBM is #1 in portal market share again. WebSphere Portal customers have 300 million named users. So 1 in 6 internet users worldwide is a WebSphere Portal user. It is great that Bob Picciano, the general manager of Lotus and WebSphere, is here giving the keynote. I think that is a first for the portal conferences. Larry Bowden, the Vice President of Portals and Mashups, also was speaker. The portal demo presented by Dan Makuch was awesome. Very impressive.
I see some of the future of portal here in the room. The guy sitting next to me is using his iPhone. It looks like he is on Facebook. Social networking is one of the hot trends in consumer web sites. But social networking isn't just for consumer sites. It is also on the the hottest trends in IT. Enterprises are looking to leverage social networks to enable employees to collaborate more effectively, to better communicate with partners, and to build loyal communities of customers. Portals can complement social software by promoting the community, driving users to join the community and injecting social network collaboration into the content, applications and information that users come to the portal to get.
So my guy is now typing an e-mail. I can't see all of what he's typing, but I did see the words WCM. I'm going to guess that means web content management.
Some people see web content management and portals as competitive technologies. They are both technologies that can be used to build a web site. Sometimes when I talk to people about portals, they say "I don't need a portal. I just need a web site." But portals and web content management are used to accomplish the same thing--to deliver exceptional web experiences. Portals are about providing secure, role-based personalized access to information and applications in the context of the task or business process of the user. Web Content Management is more than just organizing content. It is about using the web to influence people--things like delivering a brand message, delivering marketing messages in an engaging manner, creating and managing multi-channel marketing campaigns. Delivering the best web experience for your customers, partners and employees requires both portals and web content management. Using them together is much more effective than pitting them against each other and then duplicating functions of one in the other.
The guy to my right is typing on his laptop. In fact, there are a bunch of people in the room working on their laptops (me included!) They are trying to get more done with less. More work. Less time. I'll bet some of them are checking on their portal servers. Maybe they are the system administrator of a portal site that just went live and they want to make sure that everything is going ok. They're probably bringing up their portal site in their browser. When it comes up quickly, they are happy--relieved. But what they really want to see is how those back-end applications are doing. Because those back-end applications integrated into the portal are the weakest link. If those connections go down, the portal will be "down" or at least not fully functional. But he won't know until the portal page doesn't come up. Most back-end applications have to be integrated at the API level. Any instrumentation of those servers is hard work. So it doesn't get done. Too low on the priority list. Too high on the cost list. But Web 2.0 integration methods could make it easy. What if that back-end application provided operational data in the form of a feed? What if the server memory usage, database connection pool status and average response time where delivered via a WSRP service? And what if that data could be assembled together into a mashup running on the secure, scalable enterprise portal that was accessible in a secure way through the internet on a web browser. That would make it much easier for the system administrator to do his job. Do more with less.
So maybe we don't need an eloquent speaker to tell us the future of portal. The future is sitting right here in the audience. And right here in this portal community. What do you think is the future of portal?
Today’s application development leaders face a myriad of challenges and opportunities. Your customers are demanding new applications that enable business growth; however, IT budgets and spend is being carefully controlled limiting your ability to increase headcount. Competitive pressures bearing down on the business amplified by globalization and reduced barriers to entry require dramatically compressed application delivery schedules. Further customers want applications that are rich, interactive and social in nature based on their personal web browsing experiences outside the confines of the corporate walls.
We understand the challenges facing today’s development leaders and the combination of WebSphere Portlet Factory and WebSphere Portal provides the ultimate platform for rapidly delivering rich, interactive and social applications that deliver exceptional web experiences and enable business growth by attracting, engaging, retaining and delighting customers.
See how the next generation of WebSphere Portlet Factory helps you create rich, interactive applications faster by reviewing exciting new features (see the presentation at http://www-10.lotus.com/ldd/pfwiki.nsf/dx/08072009024448PMWEBPZ3.htm for details) including:
• Enhanced Web 2.0 support enabling creation of even richer and more interactive applications
• Expanded theme support for generating visually compelling user interfaces out-of-the-box including page tabs, paging button and links
• New visual application development features with palette based drag and drop design capabilities
• New transformation capabilities providing the ability to easily manipulate, filter and merge data from multiple back-end systems
• New remote deployment feature for hassle-free application deployment to remote systems running on-premise or in the cloud
• Improved Web service and improved application and memory performance enabling creation of faster and more scalable applications
Try the next generation of WebSphere Portlet Factory by downloading the beta from https://www.ibm.com/services/forms/preLogin.do?source=swg-wspfnob. Tells us what you think by posting feedback to the forum http://www.ibm.com/developerworks/forums/forum.jspa?forumID=888 and participate in shaping WebSphere Portlet Factory features and functions.
Looking for a way to convey the power of Portal to business users? Or how a Portal can add value for personalized Web apps within specific industries? How about a visual example of WebSphere Portal (and related software) capabilities and features in real examples? To help with all those, check out the "WebSphere Portal channel" on YouTube. There you will find a range of concise, informative, demo examples, which you can also subscribe to for notification of future demo examples. Click here to check it out!
-- Brian Chaput
The Americas IBM Exceptional Web Experience Conference 2011
will be held on May 15 -19th at the Buena Vista Palace
, Lake Buena Vista, Florida. The Call for Abstracts is now open and we invite you to submit conference breakout session and hands-on-lab abstracts for consideration to one of six tracks in either the Business Impact or Technology Program.
Examples of session topics are listed to provide guidance in alignment of solution areas to conference tracks. Actual sessions and labs selected for presentation at the conference will vary, and be based on submissions received through the conference Call for Abstracts process. Business Impact ProgramTrack 1: Customer Case Studies and Industry Solutions
Detailed presentations of client solutions,including Project Goals and Analysis,Industry Specific Approaches,Implementation and Governance Techniques, Best Practices.Track 2: Accelerating Solution Time to Value and ROI
Proven Strategies to Build the Vision and Value of an Exceptional Web Experience; Building a Portal Delivery Roadmap: Paths to Success; How to Successfully Justify and Deploy Portal and Social
Software in Your Organization; The Real Scoop on Understanding the Portal Competitive Landscape.Track 3: Optimize Customer Experiences to Build Brand and Generate Revenue
You are What You Market: Leveraging New Rules of Marketing; Getting Smart with Retail Portals to Address the Accelerated Shift in Buyer Behavior; Delivering Your Portal Solutions to Mobile Audiences: Best Practices; User Experience Optimization Initiative: Understanding and Applying Web Analytics.
Technology ProgramTrack 4: Web Experience Platforms and Solutions
Getting Started with IBM WebSphere® Portal and IBM Web Content Management; WebSphere Portal 7
Technical Overview and Strategy; Leveraging Portal NOW to Deliver Exceptional Web Experiences; IBM
Forms Technical Deep Dive; What’s New in Lotus® Quickr™?; Extending your Portal to Mobile Devices; IBM Mashup Center Overview; Exceptional Web Experience in the Cloud – How to Use IBM WebSphere Portal; IBM Web Content Management; Forms and Mashups in the Cloud.Track 5: Developing Exceptional Web Experiences
Improving the Online Experience: Building Next Generation Web sites;Using Adobe FLEX to Deliver IBM
WebSphere Portal and Collaboration Services; Developing Web Applications using IBM WebSphere Portlet Factory, IBM Rational® Application Developer and IBM Lotus Widget Factory; Powering Exceptional Web Experiences Using Industry Toolboxes; Leveraging WebSphere Commerce and IBM Web Content Management; Deliver Operational and Real-time Business Intelligence with Cognos® Business Intelligence; IBM Forms Technical Deep Dive.Track 6: Best Practices and Implementation
Managing the Portal Deployment Project: Best Practices, Effective Portal Governance; High Availability Designs and Implementation with WebSphere Portal, Virtualizing Portals, Successfully Managing Your WebSphere Portal, Virtualizing Portals; Successfully Managing Your IBM Web Content Management Solution; Hands On Lab; Administrating WebSphere Portal.
To submit an abstract to be considered for presentation at this event click here
Note: You must be a registered user of Lotus Greenhouse to access the form. To register, access this link. https://greenhouse.lotus.com/home/login.jsp
and select Join Now !Hurry! Deadline for submissions is Friday, March 4th, 2011.Submission Types
Lectures: 60 minutes (including Q&A)
Hands-on labs: 75 minutes
If you have any questions about your submission, please feel free to contact the IBM Exceptional Web Experience Conference content team:
Lauren Wendel - email@example.com
Sonia Malik - firstname.lastname@example.org
Sean Flanagan - email@example.com (Partner/Business Development Day)
We hope to see you there!
-- Brian Chaput
Study Reveals Strong Alignment Between Business & Technical Teams
no secret that the Internet has leveled the playing field for all
organizations. No matter the size, location or industry, any
organization today can easily “hang a shingle” on the Web and
start competing for attention. In fact executive leaders clearly
recognize this challenge, as evidenced in the recent IBM
Global CEO Study which illustrates that CEOs have identified
closer to customers”
as an imperative – and in today's world that means exceptional
customer experiences in all touch points, spearheaded in many cases
by the Web experience.
recent introduction of the IBM
Customer Experience Suite directly addresses that CEO demand for
better customer insight and service through exceptional online
experiences. Given that CEO imperative, where then, does the
responsibility fall in an organization to define, craft, deliver and
sustain this most valuable part of the overall customer experience?
And, what is most important to IT and the business teams when it
comes to online experiences? Recently, IBM commissioned a study to
gain that insight so we could share the summary results with other
organizations. To ensure a balanced perspective, the study included
432 respondents globally (216 from IT roles and 216 from non-IT
from large enterprises.
Understanding Customers is Paramount
the most telling data point (and a testament to the importance of the
customer across the organization) revealed that the alignment between
IT and the line-of-business (LOB) groups within many organizations is
in lock step when it comes to the single goal of better understanding
the customer. When asked to rate the importance of various benefits,
both IT (87%) and the LOB (90%) placed the highest priority on this
benefit: “Developing a deeper
understanding of customer needs, behaviors and access methods”.
Customer Experience Suite includes all the capabilities organizations
cite as most important to delivering the right web experience the
customer expects, thereby gaining valuable insight into the customer
for ongoing refinement for even better customer experiences. The
combination of personalized content, Web 2.0 social features, dynamic
multichannel delivery and instrumented analytics integration, among
other capabilities helps organizations not only support that benefit, but others. For example, of the other benefits proposed, slight differences were evidenced in the next
highest rated, between IT and LOB, but each are well served by IBM
Customer Experience Suite. For the LOB, the next most important
benefit (at 87%) was: “Providing a
consistent customer experience across all of our online properties”;
while IT rated both (tied at 86%) of these benefits as the next most
important: “Having a website that
differentiates from competitors” and
“Anticipating and capturing new
business opportunities quickly and efficiently”.
/ Reliability Are “Must Haves”
the alignment of IT and LOB extends beyond the business value of
ensuring the highest level of customer web experience satisfaction.
Both also agree that any software solution must be one that can scale
to meet the changing business needs, be always “on” (as that is a
primary Web tenet) and of course, be secure. Built upon the proven
WebSphere Portal platform – a web delivery platform at the heart of
numerous award-winning web experience across a range of industries –
IBM Customer Experience Suite exhibits all the qualities to meet that
most important requirement.
one could surmise, based on these and other data points from the
study, that organizations are rallying around the customer, which –
since it is a common CEO imperative – is to be expected (and is
a good thing). The study did reveal that among organizations
participating in the study, slightly over half (51%) reported it is a
team-based decision process among IT and
groups (i.e., sales, marketing, product management and/or customer
service) to agree upon an exceptional web experience solution
approach. Ask your IBM representative about more details of the study and how IBM Customer
Experience Suite can help your organization serve your current and
ongoing customer web experience requirements.
-- Brian Chaput
We just wrapped the America's edition of the IBM Exceptional Web Experience Conference last week in Orlando, Florida. There were lots of terrific sessions by customers sharing their Portal, WCM, Mobile and related web experience approaches and successes - as well as insightful and informative IBM Business Partner solutions - plus the latest IBM technology and innovation updates. On behalf of IBM, many, many thanks and kudos to all that presented, attended and provided feedback...we appreciate and value your time!
So, what's next? The European edition of the conference
, of course, so start planning now! This year, the event will be held in Berlin, Germany, October 10-14 at the International Conference Center
. The call for abstracts for the event is now officially open; there are both Business-specific and IT-specific tracks (click here
to see them all), so many web experience topics will be considered and we encourage you to submit
an abstract of interest.
Deadline for submissions is Friday, June 10th, 2011!
-- Brian Chaput
Apologies to Steppenwolf (am I showing my age?) for hacking their song
title...but as Bill Swatling mentioned in his entry
about the Portal Excellence Conference
, WebSphere Portal once again has been placed in the most favorable position in the annual Magic Quadrant for Horizontal Portals
recently issued by Gartner (17 September 2009).
I believe this makes 8 straight years
that IBM has held the most favorable position in the annual report, none of which would be possible without our WebSphere Portal customers and business partners. Why? Well, because to hold the position you have to consistently demonstrate the "ability to execute"
in the delivery of Web portal software, all while having a "completeness of vision"
(those two things represent the X & Y axes of the quadrant). Our customers, partners, and of course the innovative IBMers involved with portal, help set the vision for WebSphere Portal - which in turns drives us to execute to help answer that vision. How is the vision communicated to us? Well, there are many ways....you can let us know what you want and think when we meet at the various IBM and other conferences; you can drop comments and ideas in this and other WebSphere Portal-specific blogs and discussion forums; you can reach out to your IBM and/or business partner sales & technical contacts, etc.
We always like to hear about new and interesting uses of Web portal technology that address and help solve business problems, and often our customers know that before we do...no "Abracadabra"
necessary! (OK, at least this time my cultural reference
jumped from the 60's to the 80's!).
-- Brian Chaput
"The flexibility and openness of SAP NetWeaver Portal 7.3 and IBM WebSphere Portal enable companies to increase the benefit of their investment in SAP and IBM software, increase their utilization, and improve user experience and productivity."
That statement is the focus of a new whitepaper
from SAP that defines how SAP customers can extend - and get more value from - it's SAP investment by leveraging WebSphere Portal for broader web experience requirements. These broader requirements can benefit from bringing valuable SAP application access into context with other user application functions in a single personalized user experience. The key features of the approach are simplified navigation with one UI, with a single look & feel, and single sign-on...all for a seamless web experience that deliver these business benefits:
- Lower total cost of ownership for software and the entire IT landscape by providing interoperability between SAP NetWeaver Portal and IBM WebSphere Portal, thus allowing for reuse of existing investments in SAP® and IBM solutions
- Reduced development costs by taking advantage of industry standards, such as SAML 2.0, and representational state transfer enablement
- Improved productivity by enabling employees to work within a single, familiar environment
- Less implementation time with a combined and interoperable solution that leverages the strengths of the SAP and IBM solution portfolios
IBM makes this interoperability easy with the IBM WebSphere Portal Integration for SAP
feature. Again, get all the detail in the paper here
-- Brian Chaput