The WebSphere Portal Blog
Matching: government X
Governments from Los Angeles to Helsinki are harnessing the Web, leveraging WebSphere Portal and related software, to transform the way they serve their respective constituents - from citizens and businesses to vendors.
Governments, like commercial endeavors, are not immune to the realities of both the economic climate and the expectations of the community of ever growing Web-savvy constituents they serve. That is, governments need to improve efficiency and control costs, while better enabling citizens, businesses and vendors to engage with the government agencies and service providers. Constituents want, and expect, to interact with their governments via the Web...as they do for many of other facets of their life. When governments answer that desire, like LA County has recently done, everyone is better served. A self-service citizen portal might mean less trips for citizens to government offices (and less waiting in lines!), as well as faster access to information; less paper (and fewer/faster processes) for increased efficiency and lower costs for agencies - not to mention faster time-to-collect for tax/fee revenues....among many other mutual benefits.
WebSphere Portal continues to be at the center of Web experiences across various industries, including government. I blogged previously about our ever-evolving industry "toolboxes"; one of the new tools in the government toolbox is a Government-to-Business (G2B) template that helps government organizations accelerate the development of G2B websites and the delivery of services to business constituents. If you are part of a government agency, you might want to take a look...and if you are in another industry, we invite you to browse around the entire toolbox.
Lastly, as 2009 nears its end, that can only mean one thing...Lotusphere is just around the corner! This year there is a track dedicated entirely to WebSphere Portal, where you learn more about what's new with Portal, hear from other customers about their Portal experiences, and see what we are doing that is industry-specific. All of us on the WebSphere Portal team sincerely hope to see you there....Happy New Year!
-- Brian Chaput
bchaput 060001JFPJ Tags:  industry retail insurance portal government healthcare telco websphere_portal banking 3,564 Views
How are organizations in government using portal technology? What portal applications are providing compelling ROI to healthcare providers? Why are banks leveraging Web portals for competitive advantage?
If you are doing business in one of these industries, or others, you probably already know how Web portals are being used to provide value...but do you know all the ways (or maybe you know a better way!)? Regardless of industry, we see Web portals commonly used for specific applications such as self-service. However within an industry, like healthcare, how "self-service" is delivered via the Web is conceptually the same as say retail, but the implementation differs. So, what we've been doing is looking at how Web technology in general (and WebSphere Portal in particular) is being deployed within specific industries for both business and technical benefit. As part of that, we have collected a lot of good case studies, as well as numerous code assets and other materials IBM has produced - by industry, and all related to WebSphere Portal - in new industry toolboxes for convenient industry-specific reference. Current industry toolboxes include:
toolbox...maybe you'll discover some new idea, asset or positioning for portals that will help you get more value. As always, we on the WebSphere Portal team would also welcome your insight into how you are using portal in your industry (or capabilities you might need)...just drop a comment in the blog or shoot me an email.
-- Brian Chaput