We are recommending ISALite as the method to run the collectors, mostly because it doesn't require an installation (just download and unzip!) and you can run it even if you dont have X11 / UI available to you.
Download IBM Support Assistant (ISA) Lite for WebSphere Commerce
Download the ISALite package and extract it, no installation required. This will give you access to the automated data collectors for WebSphere Commerce.
MustGather: Read first for all WebSphere Commerce 7.0
This is the comprehensive list of what enhanced MustGather documents have been created, all of which having corresponding automated data collectors.
MustGather: General Issues in WebSphere Commerce 7.0
The general information required for any collection, if you are not sure which collector to run, start with this one which will provide Support with a large set of data and logs to begin analysis.
Introduction to WebSphere Commerce Automated Data Collectors
A replay of the WebSphere Technical Exchange webcast used to introduce the collectors to our clients.
Configuring and using the WebSphere Commerce Automated Data Collectors
A developerWorks article that is a complete walkthrough of the Commerce ISA Collectors. It explains how to get started, and how to run the collectors with either ISA or ISA Lite, and explains all the prompts that may be shown to the user.
WebSphere Commerce Automated Data Collectors Blog
Stay up to date, find out when new collectors are released, what is in the pipeline. Also a great place to go to submit direct feedback about the WebSphere Commerce collectors, and what you would like to see. (You are here now!)