Exciting news today!
We released the WebSphere Commerce ISA collectors about a month ago, but the whole collection process just became way easier now, as we have officially launched 23 automated data collectors within ISA Lite! ISA Lite is about 10 mb zip download, you just need to extract it, no installation required. It contains 23 data collectors for Commerce, and can be run in Java Swing (UI) mode, or in console mode if no X11 support is available). Should save both you and us a lot of time, and ensure we get the right files we need right off the bat.
We have also published 23 corresponding MustGather documents, which have the manual steps, as well as the download/usage instructions to use ISA Lite automated collectors. Check out this doc for the list of all the collectors in the first release (more to come in a month or so):
We encourage you to use ISALite to automate the data collection process, on every single PMR you open:
1) Download ISA Lite tool from the following : http://www-01.ibm.com/support/docview.wss?uid=swg24027524
2) Extract ISA Lite (NOT an install)
3) Run runISALite (bat/sh)
Use runISALite (bat/sh) -console to run the tool in Console mode (in case you do not have X11 Support).
4) Select the <<Appropriate problem here>> that will guide you through a series of steps about the gathering data automatically.
5) You will be prompted to upload the collection to IBM. Provide the PMR number and your collection will be uploaded to your PMR for the Commerce Support to review .
Another 25 components/collectors coming soon, including component services, promotions, messaging, CMC!
Try them out on EVERY PMR you open, running even the General collector will get us a LOT of stuff that will help us troubleshoot any issue.
MustGather: General Issues in WebSphere Commerce 7.0:
The features we have are evolving, and we want your feedback, so give them a try and help us enhance what we have in there!