I actually worked in the Support organization briefly as well. Only for 7 months, as a Level One Support Analyst. Sure, it wasn’t for a long period of time, but I did enjoy the people I met and learned more than you can imagine!
To bring more attention to this group and to my friends who work in that area, I’ve pulled together a list of the blog entries that the team has created to explain what they are offering this year at the IBM Information on Demand conference this year.
The team blog as a group to their blog: “Thoughts from Information Management Support”:
Blogging to benefit Information Management Support customers worldwide.
Here are the IOD Entries that have been posted thus far. Follow their blog to keep up with all the news from that team.
- IOD 2012: Attention Business Partners and Support Providers!
- IOD 2012: Drop by the S&S Birds of a Feather table
- IOD 2012: Connect with Subscription & Support and AVP
- More suggestions for IOD preparation
- Getting the most out of IOD 2012
Along with the Thoughts from Information Management Support blog, the Support team also shares information on:
IBM IM Support: facebook.com/IBMInformationManagementSupport
IBM DB2 Support LUW: facebook.com/DB2Support
IBM Information Management Spt: youtube.com/IBMIMSupport
Thanks to Kate Dawson for providing me with this information.