Beginning June 2012, IBM software clients are strongly encouraged to open and update all severity 2, 3 and 4 software technical support requests for software acquired through IBM Passport Advantage and Passport Advantage Express technical support using the electronic IBM Service Request (SR) tool. Electronic Entry will be required in 2013. Benefits of this transformation are faster creation of service requests, better problem descriptions in your own words, shorter communication path to experts, better management, easier collaboration and complete and customized reporting.
This is part of an ongoing evolution designed to provide IBM clients with a single electronic support entry point to log and track all technical support requests.
Learn more about ‘Electronic Service Requests’ today so you can gain the benefits as soon as possible
Note that this announcement is not pertinent to customers from China, Korea and Japan as of this time.