Yikes! Can you imagine the impact of a more wide spread events like this affecting the brand? It could be as worse as a credit card break-in. Good thing we have a solution. Depending on the way you've implemented customer master data management, this could be mitigated through data monitoring solution.
StorefrontBacktalk - Techniques, Tools, and Tirades about Retail Technology and E-CommerceGenesco, which owns more than 2,000 stores operating as nine different chains including Johnston & Murphy, Dockers and Journeys, learned this week how POS receipt customization can be remarkably dangerous.
Seems that an associate programmed a series of options for a cashier to choose when identifying the customer. One of the choices programmed? “Dumb Nier.” Yes, the forbidden racial slur, and a 22-year-old Missouri man found it printed on his receipt at a Journeys. There’s a nice story about the incident on ABCNews.com and the video link shows much more detail. Doesn’t a manager check these things? And if it was approved, that store has a lot of explaining to do.
Racial Slur Programmed Into POS At Genesco Store