Welcome to the IBM Collaboration Solutions Support blog, providing technical information for Collaboration Solutions from IBM, including Connections, Connections Cloud, Verse, Notes, Domino, Traveler, SmartCloud Notes and Sametime.
Managed by JFreeman and CSummers. Follows IBM Social Computing Guidelines.
If you're interested in moving your email platform to IBM Verse and don't know how to get help, join us as we take you through the key topics in cloud migration. This session will introduce you to migration tools such as MOM, cloud configurations such as service-only and hybrid, and migration and services offerings such as IBM's Migration Part Numbers. We'll arm you with the knowledge you need to start planning your migration. Whether you're migrating from Domino, Exchange, Google or other mail platforms, we'll describe the migration options so you can make sense of it. It's a session not to be missed. Speaker: Stuart McKay, IBM
Tuesday, 8:00 AM - 8:45 AM | Room 2001
Tuesday, 2:30 PM - 3:15 PM | Room 2011
Your Mail Is in the Cloud. What About Your Apps?
You've moved hundreds (or thousands!) of users to the cloud for IBM Verse mail, but what about the hundreds (or thousands!) of IBM Domino applications you're running in-house? How many servers could you retire with those apps running in the cloud? In this session, you'll walk through the entire application migration process with two experts, from the provider-selection process to the final data moves and application maintenance cycle. You'll learn how to identify potential difficulties with specific applications, estimate time requirements, and use specific tools to make your migration easier; you'll also see real-world examples from among your peers who have already made the move. Be ready when the boss asks, "What about our apps?" Speakers: Brad Boston, IBM and Matt Holthe, IBM
Tuesday, 9:00 AM - 9:45 AM | Room 2001 | Session ID: 1083A
Expertly Moving IBM Connections to the Cloud
Drawing on the recent experiences of three clients' migrations from on-premises Connections to Connections Cloud, an experienced onboarding coordinator and two customers will share the process of successfully moving IBM Connections from on premise to the cloud. Hear about the expert's logic behind the decisions, and learn about the outside-in view on this experience. We'll cover planning, best practices, gaps, challenges, training and communications, as well as some technical stories. There will be a brief technical overview of how the process works. With clients on the panel, there will be time for a discussion to get the low down on the most pressing questions.Speakers: Gideon Sheps, IBM Canada Ltd; Lynda Burrows, Commonwealth Bank; Abby Butts, Hendricks Regional Health
Wednesday, 8:00 AM - 8:45 AM | Room 2009 | Session ID: 1125A
So, You're Going to the Cloud - Start Preparing NOW!
There's a lot of nuts-and-bolts work involved in preparing for a cloud migration, and some of it may not be obvious. There's work to be done in identity management, network design, security and many other areas of your enterprise; some tasks can be accomplished in a few days, but others may take weeks. Join two of IBM's senior troubleshooters to explore the most critical areas in which you must prepare for a successful migration. You'll see where your peers encountered unexpected problems AND the means by which those problems were resolved. Along the way, you'll learn how IBM Support is ready to assist you BEFORE you "go live." In short, you'll leave this session equipped to avoid the most common pitfalls in cloud migration. Speakers: Wes Morgan, IBM and Casey Toole, IBM
IBM Verse - Everything You Need to Know for a Successful Migration
Are you a customer considering a move to IBM Verse? Whether a long time Domino customer, or moving from another platform, don't miss this opportunity to learning about the techniques, tools and best practices to make your migration fast, painless and successful. We'll uncover and share the best practices you can only get from countless global migrations to IBM's Verse cloud. We'll take you through planning, migrating, and deployment best practices. We'll help you choose the right tools for your migration, and uncover some of the low hanging fruit to make your transition successful. Whether you're a veteran administrator or manager, or just want to understand what your company can expect, this session will help you move with success. Speakers: Stuart McKay, IBM and Luis Guirigay, IBM
OpenNTF Domino API (ODA): Super-Charging Domino Development
After Lotusphere 2013 a community initiative began to make Java and SSJS development easier. Four years later, it's much bigger, some features have been incorporated into XPages Extension Library and ODA is now a plugin within Verse On Premise. Hear from one of the original ODA developers, Paul Withers, and one of the VOP developers, Stephan Wissel. Find out how it helps Domino development in XPages or plugins, how it adds out-of-the-box multi-threading for background tasks, how it turns Domino from just NoSQL to a multi-model database by adding Graph access, and how the latest enhancement, EventSubscribers, listens for certain actions at server level and acts upon them. Domino development will never be the same. Speakers: Paul Withers, Intec Systems Ltd and Stephan Wissel, IBM
Born in the Cloud Collaboration Platform for Telcos, System Integrators & CSPs: Digital China Story
IBM Social Lab Services SaaS Cloud solution - Webmail for internet service providers (WISPR) is landing in IBM China's biggest Social partner Digital China's Public Cloud. WISPR will provide email services together with OA and collaboration services to 100,000+ Small and Medium Enterprises all over China. DigitalChina Cloud Company Yunke Eco Center's GM - Ms. Li will discuss her view of Chinese SaaS cloud market, Yunke's continuous strategic plan of cloud business in China, and how WISPR helps with them to achieve the goal. The session will be especially interesting for CEO/CIO/CTO of cloud operation companies and consuming companies of SaaS services, and LOB who focusing on Chinese cloud market and potential opportunities. Speakers: Stuart McKay, IBM and Jing Li, Digital China (China) Limited
Social collaboration brings all company employees to a common platform for sharing data, files, content etc. Some companies have a predominant field force so a mobile or tablet is the choice of device through which they access the platform. To address the challenges of using Connections from mobiles, we have come up with innovative solutions for clients in Banking and Telecom. The solution uses push to send SMS and provide alerts, offline app and augments the Connections Mobile App to provide access from devices. We will provide business scenarios of how this can help the day job for a field employee, increase adoption by getting more users to access Connections, and also provide offline access to information when data bandwidth is low. Speakers: Amol Dhondse, IBM and Krishnakumar Bala, IBM
Wednesday, 8:00 AM - 8:45 AM | Room 2008 | Session ID: 1379A
Context Driven Cognitive Collaboration
Collaboration Networking platforms today are evolving, tapping into collaborative mindset that continues to be more evolutionary in area of innovation, becoming unique touch points to engage communities, start conversations, recruit skillful employees, and develop new innovative ideas. Enterprises are engaging their employee to communities in conversation explicitly to tap into their brainpower and energy. Enterprises are also engaging customers, business partners and ecosystem members to learn and offer better products and services by embracing collaboration and community based networks enterprises. Speakers: Amol Dhondse, IBM and Krishnakumar Bala, IBM
Wednesday, 11:00 AM - 11:45 AM | Room 2020 | Session ID: 1495A
IBM Traveler 18.104.22.168 server is now available for download via this Fix Central link. A full installation package will be available on Passport Advantage by February 24. See below for documentation links and also a few highlights and things to note.
> Traveler 22.214.171.124 adds support for Java 1.8.
> APAR fixes in this release include updated APNS certificates, a DB2 server performance fix, several calendar fixes & more.
> Traveler 126.96.36.199 is a pre-requisite for Traveler servers that will be upgraded to Domino 9.0.1 FP8 (preliminary notice available here)
> Traveler 188.8.131.52 does not include a database schema update.
We have had a number of Support members create videos and want to highlight their work. The topics range from configuring IBM mail support for Microsoft Outlook (IMSMO) to Auto Monitoring for IBM Traveler and you can find each of these videos on our YouTube and IBM Media Center channels. Below are direct links to each of the videos.
New videos are posted regularly so be sure to subscribe to our channels to get the latest as soon as they become available!
As described in technote 1989980, in the coming months, IBM will be enhancing the IBM Verse for iOS, IBM Verse for Android, IBM Notes Traveler Companion and IBM Notes Traveler To Do mobile apps to require that a secure connection be used between the mobile app and the endpoint used for connecting to the IBM Traveler server.
Join us this Tuesday, Dec 13th at 11 AM EST for a Q&A session where you'll have opportunity to have any questions and concerns about this topic addressed by Traveler Development and Support. You can find dial-in and Web conference access details at the following link
I returned from a two-week vacation today and faced the dreaded task of triaging hundreds of emails I had ignored while away. I've done this many times over the years, but today was the first time since I switched to using Verse exclusively about six weeks ago. Like the other times, I budgeted two hours just to wade through the mess. To my pleasant surprise, I was done in half the usual time. How was I able to reduce the triage time in half?
To understand the answer to that question, let me first explain how I look at every email during the triaging process:
Is this junk that can just be deleted without investing any time in understanding the contents? If the answer is yes, I delete it and move to the next message.
Is this an important email I should reply to immediately? If the answer is yes, then I reply to it and move to the next message.
If the message is not either 1 or 2, I place it in a temporary bucket without investing additional time and move to the next message. When I'm done triaging all messages, I'll come back to the temporary bucket and begin the second pass of processing messages that require additional time to read, understand, and potentially reply.
Verse shines in handling these use cases. My Case 2 scenario is rare, so for about 98 percent of emails I am either deleting or stashing away for a second pass. Verse groups the Move to Trash, Remove from Inbox, and Mark as Needs Action buttons together and inline with the message in the Inbox. When I detect a message that is my Case 3 scenario, I just mark it as Needs Action (Today) and remove it from the inbox.
Using these techniques, I can handle the 98 percent in a series of rapid-fire mouse gestures that help me burn through my Inbox in a way I just can't with Notes and other email systems I've used. When scaled out to the hundreds of messages I had waiting for me, I reduced the time needed to process those messages by 50 percent, which was a huge win for my first Monday morning back in the office.
By default the list of IBM Connections Plug-ins for IBM Notes consists only of Files, Activities, Business Card, and Status Updates. Blogs and Communities are not featured plug-ins. However, you can implement the following workaround to completely integrate your on-premises Connections environment to the Notes client.
1. Open Notes client and select My Widgets from the Sidebar Panel
2. Scroll down My Widgets and select Start configuring your own widgets
3. Select the Web Page radio button and then select Next button
4. Select Web page by URL radio button, in the URL field enter your Connections Homepage (or any desired application) login page address, select the Next button
5. Select From a form on this web page: Build a widget from a form on this web page (HTTP POST) radio button, select the Authentication required checkbox, then select Next button
6. Click on the Form User name: posted in the Form field, the Username and Password fields should highlight, do not change the content of those fields as they are needed to continue, select Next button
7. Select the Create new account radio button:
AccountName - enter a unique name for the account, this will be stored to the Notes client
Username - enter your Connections username Password - enter your Connections user's password
8. Authentication Test is complete, you should be able to see Connections UI, select Next button
9. Since there is another form on the Homepage UI you need to click the Form Search in the Form field, then select Finish button
10. The Connections widget is created an added to My Widgets
11. You can add the new Connections widget to the sidebar panel by right clicking the widget icon, select Open in drop-down box, select Panel option
12. The Connections widget is now added to the sidebar panel and at your disposal to access your Connections environment freely
13. However, it's difficult to see all of the UI content so I suggest right clicking the Connections widget, selecting Open in drop-down box, then select New Window option
Connections will re-authenticate with the store credentials as it presents the UI in a new window pane that you can re-size if desired.
There are a great number of reasons why screensharing on Linux can fail. Below are five things I recommend that you check to start with if you're having issues with screen sharing when using Connections Cloud Meetings. If it still fails after that, open a support ticketfor more personalized help.
#1: Try setting SELinux to permissive with 'sudo setenforce permissive'. If that resolves the issue, then use the following process (as root) to permanently resolve:
#4. Open up the Java Control Panel with ControlPanel and click on the "Security" tab.Make sure the Exception List (1) is empty and go ahead and click "Restore Security Prompts" (2). Also make sure the box is checked to allow Java in the browser (3).
#5. Open the Firefox menu and select "Add-ons", then select the "plugins" tab. For RHEL 6.7, it should look like:
End of support plans for the IBM Connections Mail (ICM) plug-in, which can be integrated into IBM Connections to let users use their inbox and view their calendar in Connections, have been announced.
November 2016 is the end of support for ICM plug-in version 1.0 (for Connections 4.0), and version 1.3 (for Connections 4.5). End of support for ICM plug-in 1.6 (for Connections 5.0) will be one year from the publication of the technote linked below, November 17, 2017.
Note regarding Turkey 2016 DST
These JVM patches can be installed in place of running the JTZU tool to address the time zone changes described in technote 1991748 - "How to prevent Notes/Domino from adjusting for daylight saving time in Turkey."
IBM Traveler 184.108.40.206 server is now available for download from Fix Central via this link. A full installation package will be available on Passport Advantage by November 22 (part numbers here). Note that this release does include a database schema update.
Database schema updates to improve data integrity.
Tablerepair tell command to support the above schema updates. A warning message will be displayed at startup if any of the schema updates were not applied with instructions to run the tablerepair command. The server will continue to function properly if no action taken.
Yellow status message if the IBM Traveler server is not listed as a Trusted Server for an end user's mail server. This is required for future security and feature enhancements planned for 2017. The status message will include information about how to correct. (Refer to Status Commands documentation)
Device wipe is no longer an option for iOS 10.x devices as support was dropped by Apple. You can still use the Wipe Traveler Data option. (related info in technote 1991360)
A new Domino Directory template (pubnames.ntf) for Domino 9.0.1 is now available. This new template extends Holiday documents through years 2026 or 2027 and adds policy updates for Traveler and IBM mail support for Microsoft Outlook (IMSMO). For details on the updates and download information, please see the technote linked below.
Once the browsers no longer support Java applets, we could just switch to the HTML version of the applets but this is not as robust as the applets. A better option is to rewrite the applications so that they use XPages in place of the applets, which will allow us to keep the same functionality as we had with the applets.
The following new technote goes through the latest teamroom template and demonstrates how XPages are being used in place of the applets.
While this solution will require applications to be re-coded, the benefit is that we will be able to keep the same functionality that our users are accustomed to seeing. I welcome your feedback on this solution below!
Also, we received a suggestion for creating a calendar entry that includes multiple events and we're happy to include that file with this post! The iCalendar file linked below includes all three currently-scheduled November sessions so you can have them on your calendar for the month.
As you may have noticed, two awesome features were added to Verse last week. The first is entirely cosmetic but is still a huge win for people like me who obsess over fonts. I'm now able to forgo the default Arial font and pick a more appealing option. It may sound trivial to some, but this resolves a pain point for me and is most appreciated. (Help Topic - Verse: Set a default text format for all your messages)
The second feature is functional and quite powerful. Needs Action has replaced the one week from now option with the ability to select an arbitrary date. While I had enjoyed using Verse until this feature, one thing I loved about my heavily modified Notes client experience was some functionality I built into the Inbox to move messages into action-based views that mimicked the Needs Action functionality in Verse. What I was missing in Verse was the ability to tag a message as needing some update on a particular date.
This is an incredibly useful workflow dynamic because it enables a shallow/deep paradigm of mail triage now and mail analysis later. I can quickly scan my Inbox and move items to a day when I'll be able to work on them without needing to spend much energy in the process. My Needs Action view then becomes a checklist of items I need to complete on that day. With the ability to set a specified date for action, I can now fully realize this workflow, which makes me a very happy camper. (Help Topic - Verse: Set a date for follow-up)
Interim Fix 1 for Domino 9.0.1 Fix Pack 7forLinux64 and zLinux64 is now available for download from Fix Central. This Interim Fix addresses critical regression issues with Domino 9.0.1 Fix Pack 7 servers running on Linux64 and zLinux64. For details and download links, see the following technote:
The Domino Certificate Authority Key Rollover, or more commonly known as Domino Key Rollover, can be a complex process to complete and can cause service outages for organizations if incorrectly executed. Based on the PMRs I've handled working for IBM Domino Server Support, I've written the following document to supplement the available Administration Help topics on this subject.
The document is designed to provide the exact sequence of events that should be executed when conducting a top down key rollover and covers both situations where an organization has implemented the ID Vault feature for their users and has decided not to implement this feature.
This document also highlights any current known issues that I am personally aware of and provides steps on how to work around these issues. For admins who wish to roll over only their users or perhaps their users and servers, the steps provided in the document for these entities can also be used.
I have also produced the following 4-part video series to accompany this document as an additional resource. I hope you will find these resources helpful. Your feedback is welcome!
>> Video #1 - Intro to Domino Certificate Authority Key Rollover Process (1:59)
>> Video #2 - Beginning the Domino Key Rollover Process (9:53)
>> Video #3 - Rolling over your Domino servers during the key rollover process (7:10)
>> Video #4 - Domino Key Rollover Series: Rolling over your vaulted users (5:21)
In a prior entry we looked at setting up the Mail Onboarding Manager (MOM) client for migrating from on-prem Exchange server to a hosted-only organization. Today we'll review the steps needed to configure MOM for migrating from an on-prem Domino server to a hybrid organization.
1. Log into the service as the admin user for your organization.
2. Click your profile picture and select Downloads and Setup.
3. Click View available software under the Software Download for IBM Notes Client... link.
4. Search for "Mail Onboarding Manager."
5. Download the latest available package.
6. Launch the installer and choose your language.
7. Click Next, accept the license agreement, and click Next again.
8. Enter the install location and click Next.
9. Select your cloud data center and click Next.
10. Click Install.
11. Confirm successful installation and click Finish.
12. Open a browser and connect to https://<MOM_SERVER>:8080/Welcome. For example, if you installed MOM on admin.acme.com, you'd connect to https://admin.acme.com:8080/Welcome.
13. Log into MOM using the same admin credentials you use to access the service.
14. Enter the connection info to access your on-prem Domino server and click OK.
15. Browse to the on-prem Domino server ID and supply its password. If the server ID has no password (normal case), leave the password field blank. Click OK.
16. Confirm the installation options and click OK.
17. Confirm you see a green check indicating the installation is complete.
18. Click Get Started and optionally take the tour of MOM features (highly recommended!).
It's here! I've been dreaming of this day, and I'm so pleased to report that it's here!
The IBM Connections Cloud Inform app (IBM Inform) -- an app that provides real time status for the IBM Connections Cloud service (overall and individual components)
Checking status just got easier.....
Just released, IBM Inform is a brand new app for mobile devices that provides real time status updates for all the IBM Connections Cloud service components.
This app provides the solution for managing my workday.
Notes & Domino 9.0.1 Fix Pack 7 was posted to Fix Central today! Follow the links below for details on the defects fixed, the new features and enhancements added, and more. Also be sure to see the announcements rolled out earlier today about the IBM Notes & Domino V9 Support Extension.