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Well, we had another successful event in Second Life today.
Unlike our April 26 launch of our System Storage products for IBM Business Partners only, this time we decided this time to make it as a "Meet the Storage Experts" Q&A Panel format, and open up registration to everyone. Thesubject matter experts sat at the front of the room on four stools. We had six rows of chairs arrangedsemi-circularly.
Shown above, from left to right, are the avatars of our four experts:
IBM System Storage N series, focusing on recent N3000 disk system announcements
Harold Pike (holding the microphone while speaking)
IBM System Storage DS3000 and DS4000 series, focusing on recent DS3000 disk system announcements
IBM System Storage TS series, focusing on recent TS2230, TS3400 and TS7700 tape system announcements
IBM storage networking, focusing on recent IBM SAN256B director blade announcements
While Eric was a veteran Second Lifer, having presented at our April event, the other three were trainedon how to raise their hand, speak into the microphone, sit on the stool, and so on. I want to thank allof our experts for putting in this effort!
The event was produced by Katrina H Smith. She did a great job, and made sure we were on top ofall the issues and tasks required to get the job done. Running a Second Life event is every bit ashard as running a real face-to-face event. We had several meetings to discuss venue details, placementof chairs, placement of product demos, audio/video recording, wall decorations, tee-shirt and coffee mug design, logistics, and so on.
I acted as moderator/emcee for the event. That is my back in the picture above. The process wassimple, modeled after the "Birds of a Feather" sessions at events like SHARE and the IBMStorage and Storage Networking Symposium. We threw out a list of topics the experts would cover,and people in the audience would "raise their left hand". I, as the moderator, would then walkover to each person, and hold out the microphone for them to ask the question. I would then repeat the question and ask the appropriate expert to provide an answer. We defined gestures onhow to "raise hand" and "put hand down" that we gave to each registered participant.
We had four dedicated "camera-avatars" in world to capture both video and screenshots.Our video editors are now working to edit "highlight videos" that we can use at future events, for training materials, and for our internal "BlueTube" online video system.
The room was filled with examples of each of our products, made into 3D objects that were dimensionallycorrect, and "textured" with photographs of the actual products. If you click on an object, you get a "notecard" that provided more information. Special thanks to Scott Bissmeyer for making all of theseobjects for us.
We made posters of each expert and placed them in all four corners of the room. On the bottom of each coffee mug was a picture of each of the experts, and if you walked under each of the posters, you were"dispensed" a coffee mug matching the expert shown in the poster.Participants could "Collect all Four!" When you bring the coffee mug up to takea sip, the picture on the bottom of the mug is exposed for all to see.And as a final give-away to the audience, we made a variety of event tee-shirts and polo-shirts.
At the end of the session, we asked everyone to click on the "Survey" kiosk near the exit door. We askedsix simple questions using SurveyMonkey.com that took only a fewminutes to process. We found asking questions immediately at the end of the event was the best way tocapture this feedback.
From a "Green" perspective, we had people registered from the following countries: US, India, Mexico,Australia, United Kingdom, Brazil, Germany, Argentina, Chile, China, Canada, and Venezuela. Second Lifeallows all these people who probably could not travel, or could not afford the time and expense to travel,to participate in a simulated face-to-face meeting without energy consumption of traditional travel methods.
More importantly, we got several leads for business. People often ask "Yes, but is there any businessassociated with this?" This time, there was, based on the answers to the questions, several avatars asked for a real sales call to follow-up on the products and offerings they were discussed.
With such a great success, we have already scheduled our next Second Life event, November 8. Mark your calendars! I'll postmore details on the registration process of the November event when available.
With all the announcements we had in June, it is easy for some of the more subtle enhancements to get overlooked. While I was at Orlando for the IBM Edge conference, I was able to blog about some of the key featured announcements. Then, later, when I got back from Orlando to Tucson, I was able to then blog about [More IBM Storage Announcements]. For IBM's Scale-Out Network Attach Storage (SONAS), I had simply:
"SONAS v1.3.2 adds support for management by the newly announced IBM Tivoli Storage Productivity Center v5.1 release. Also, IBM now officially supports Gateway configurations that have the storage nodes connected to XIV or Storwize V7000 disk systems. These gateway configurations offer new flexible choices and options for our ever-expanding set of clients."
In my defense, IBM numbers its software releasees with version.release.modification, so 1.3.2 is Version 1, Release 3, Modification 2. Generally, modification announcements don't get much attention. The big announcement for v1.3.0 of SONAS happened last October, see my blog post [October 2011 Announcements - Part I] or
the nice summary post [IBM Scale-out Network Attached Storage 1.3.0] from fellow blogger Roger Luethy.
Here is a diagram showing the three configurations of SONAS.
I have covered the SONAS Appliance model in depth in previous blogs, with options for fast and slow disk speeds, choice of RAID protection levels, a collection of enterprise-class software features provided at no additional charge, and interfaces to support a variety of third party backup and anti-virus checking software.
The basics haven't changed. The SONAS appliance consists of 2 to 32 interface nodes, 2 to 60 storage nodes, and up to 7,200 disk drives. The maximum configuration takes up 17 frames and holds 21.6PB of raw disk capacity, which is about 17PB usable space when RAID6 is configured. An interface nodes has one or two hex-core processors with up to 144GB of RAM to offer up to 3.5GB/sec performance each. This makes IBM SONAS the fastest performing and most scalable disk system in IBM's System Storage product line.
I thought I would go a bit deeper on the gateway models. These models support up to ten storage nodes, organized in pairs. The key difference is that instead of internal disk controllers, the storage nodes connect to external disk systems. There is enough space in the base SONAS rack to hold up to six interface nodes, or you can add a second rack if you need more interface nodes for increased performance.
SONAS with XIV gateway
XIV offers a clever approach to storage that allows for incredibly fast access to data on relatively slow 7200 RPM drives. By scattering data across all drives and taking advantage of parallel processing, rebuild times for a failed 3TB drive are less than 75 minutes. Compare that to typical rebuild times for 3TB drives that could take as much as 9-10 hours under active I/O loads!
In the configuration, each pair of storage nodes can connect to external SAN Fabric switches that then connect to one or two XIV storage systems. How simple is that? These can be the original XIV systems that support 1TB and 2TB drives, or the new XIV Gen3 systems that support 400GB Solid-state drives (SSD) and 3TB spinning disk drives. In both cases, you can acquire additional storage capacity as little as 12 drives at a time (one XIV module holds 12 drives).
The maximum configuration of ten XIV boxes could hold 1,800 drives. At 3TB drive per drive, that would be 2.4PB usable capacity.
The SONAS with XIV gateway does not require the XIV devices to be dedicated for SONAS purposes. Rather, you can assign some XIV storage space for the SONAS, and the rest is available for other servers. In this manner, SONAS just looks like another set of Linux-based servers to the XIV storage system. This in effect gives you "Unified Storage", with a full complement of NAS protocols from the SONAS side (NFS, CIFS, FTP, HTTPS, SCP) as well as block-based protocols directly from the XIV (FCP, iSCSI).
SONAS with Storwize V7000 gateway
The other gateway offering is the SONAS with Storwize V7000. Like the SONAS with XIV gateway model, you connect a pair of SONAS storage nodes to 1 or 2 Storwize V7000 disk systems. However, you do not need a SAN Fabric switch in between. You can instead connect the SONAS storage nodes directly to the Storwize V7000 control enclosures.
To acquire additional storage capacity, you can purchase a single drive at a time. That's right. Not 12 drives, or 60 drives, at a time, but one at a time. The Storwize V7000 supports a wide range of SSD, SAS and NL-SAS drives at different sizes, speeds and capacities. The drives can be configured into various RAID protection levels: RAID 0, 1, 3, 5, 6 and 10.
Each Storwize V7000 control enclosure can have up to nine expansion drawers. If you choose the 2.5-inch 24-bay models, you can have up to 480 drives per storage node pair, for a total of 2,400 drives. If you choose the 3.5-inch 12-bay models, you can have up to 240 drives per node pair, 1,200 drives total. At 3TB per drive, this could be 3.6PB of raw capacity. The usable PB would depend on which RAID level you selected. Of course, you don't have to limit yourself all to one size or the other. Feel free to mix 2.5-inch and 3.5-inch drawers to provide different storage pool capabilities.
All three SONAS configurations support Active Cloud Engine. This is a collection of features that differentiate SONAS from the other scale-out NAS wannabees in the marketplace:
Policy-driven Data Placement -- Different files can be directed to different storage pools. You no longer have to associate certain file systems to certain storage technologies.
High-speed Scan Engine -- SONAS can scan 10 million files per minute, per node. These scans can be used to drive data migration, backups, expirations, or replications, for example. It is over 100 times faster than traditional walk-the-directory-tree approaches employed by other NAS solutions.
Policy-driven Migration -- You can migrate files from one storage pool to another, based on age, days since last reference, size, and other criteria. The files can be moved from disk to disk, or move out of SONAS and stored on external media, such as tape or a virtual tape library. A lot of data stored on NAS systems is dormant, with little or no likelihood of being looked at again. Why waste money keeping that kind of data on expensive disk? With SONAS, you can move those files to tape can save lots of money. The files are stubbed in the SONAS file system, so that an access request to a file will automatically trigger a recall to fetch the data from tape back to the SONAS system.
Policy-driven Expiration -- SONAS can help you keep your system clean, by helping you decide what files should be deleted. This is especially useful for things like logs and traces that tend to just hang around until some deletes them manually.
WAN Caching -- This allows one SONAS to act as a "Cloud Storage Gateway" for another SONAS at a remote location connected by Wide Area Network (WAN). Let's say your main data center has a large SONAS repository of files, and a small branch office has a smaller SONAS. This allows all locations to have a "Global" view of the all the interconnected SONAS systems, with a high-speed user experience for local LAN-based access to the most recent and frequently used files.
If you want to learn more, see the [IBM SONAS landing page]. Next week, I will be across the Pacific Ocean in [Taipei], to teach IBM Top Gun class to sales reps and IBM Business Partners. "Selling SONAS" will be one of the topics I will be covering!
Ten years ago, I travelled to New York City with my colleague, Randy Fleenor, to present the latest in IBM tape technology for the 50th Anniversary. On Thursday evening that week, the latest movie in the Star Wars saga, Episode II: Attack of the Clones was just released, and it was being shown using the new Digital Light Projection (DLP) technology just around the corner at the Ziegfeld theater! This movie was the first live-action film to be filmed entirely digital. George Lucas saw that digital video was the future, and started the process moving forward with this film.
I convinced Randy to join me, and we arrived at 11:10pm, the movie was scheduled to start at 11pm, so we figured we had only missed a few previews. We walked into a completely empty lobby. I asked for two tickets for the 11pm show at the ticket counter, and was told it was all sold out, and there was a huge line around the building for all the people waiting to see the 1:00am show, and that we might get in to see the 3:00am show.
Randy and I had meetings on Friday morning, so we were not going to wait in line all night to see a 3am show! Just then, a young man comes out of the theater. He said his girlfriend can't make it, and wanted a refund for his two tickets. I pulled out a twenty-dollar bill, offered to buy them directly at face value, and the theater employees approved the transaction. The seats were front row of the balcony section. By then we had missed all the previews and a short bit of the movie, but that was alright with us.
(FTC Disclosure: I am both an employee and stockholder in IBM. The U.S. Federal Trade Commission may consider this a paid, celebrity endorsement of LTO-5 tapes and the LTFS technology. References to other companies are for illustrative purposes and do not represent an endorsement of their products or services.)
Digital recording is ideal for all types of video, including movies, television, and commercial advertisements.
The latest excitement is over IBM's Linear Tape File System™ (LTFS), which IBM donated to the IT industry as open source so that everyone in the world can benefit. This allows tape cartridges to be treated like USB memory sticks, the ultimate in portability of data. It is supported for Windows, Mac OS, and Linux, and already well embraced by the Media-and-Entertainment (M&E) industry.
"The move to IBM technology has helped the network shrink its archive from 1,507 to just 388 square feet, representing dramatic systems and energy-cost savings."
"AlphaTV has been broadcasting since 1996, creating and storing all forms of video entertainment, from soap operas and documentaries, to movies and sporting events, and creating a vast video archive along the way. Initially, AlphaTV archived its programming on Sony Beta SP format video cassettes that stored up to 90 minutes of content. Not long after, in need of storage that offered greater density, it turned to DVCPRO format videos that stored up to 120 minutes. But even that format was not allowing the network to keep pace with its ballooning archive, a storage infrastructure that by 2011 spanned more than 1,507 square feet."
"'A Greek TV series stored on 100 DVCPRO tapes took up four shelves in our library, whereas on LTO-5 cartridge now takes up the space of a deck of playing cards,' Constantinos Colombus, chief technology officer at AlphaTV, said in a statement."
"IBM LTFS, an intuitive and graphical file system that provides direct access to data on LTO 5 drives, has enabled AlphaTV to manage, move and share video files much like they can with disk-management systems, by simply dragging and dropping. As a result, file management is easier to do and far more efficient, said Colombus."
To prepare for this anniversary, I spoke with Brad Johns, of [Brad Johns Consulting]. Brad was head of IBM tape marketing for a while, and ran tape customer councils to gather feedback from our largest customers. Brad was my mentor in marketing at IBM from 2003-2007 and has since retired from IBM to start his own consulting practice.
The comparison was made between Crossroad Systems' Strongbox® with Enterprise tape library, LTO-5 tapes using LTFS, versus a unified disk storage system offering NAS protocols on high-capacity 3TB drives. The findings: the tape-based archive had nearly 80 percent lower TCO than the disk-based solution!
You don't have to be in the middle of the Greek economy to real that is a good value!
Last week, on January 31, two of my colleagues retired from IBM. At IBM, retirements always happen on the last day of the month. Here is my memories of each, listed alphabetically by last name.
Mark Doumas retires after working 32 years with IBM. Mark was my manager for a few months in 2003. Back then, IBM was working on launching a variety of new products, including the IBM SAN File System (SFS), the IBM SAN Volume Controller (SVC), a new release of Tivoli Storage Manager (TSM), and TotalStorage Productivity Center (TPC), which was later renamed to IBM Tivoli Storage Productivity Center.
Mark was manager of the portfolio management team, and I was asked to manage the tape systems portfolio. I am no stranger to tape, as one of my 19 patents is for the pre-migration feature of the IBM 3494 Virtual Tape Server (VTS). The portfolio included LTO and Enterprise tape drives, tape libraries and virtual tape systems. My job was to help decide how much of IBM's money we should invest in each product area. This was less of a technical role, and more of a business-oriented project management position
Portfolio management is actually part of a chain of project management roles. At the lowest level are team leads that manage individual features, referred to as line items of a release. Release managers are responsible for all the line items of a particular release. Product managers determine which line items will be shipped in which release, and often have to balance across three or more releases. Architects help determine which products in a portfolio should have certain features. Since I was chief architect for DFSMS and Productivity Center, stepping up to portfolio manager was naturally the next rung on the career ladder.
(Side note: If you were wondering why I was only a few months on the job, it was because I was offered an even better position as Technical Evangelist for SVC. See my 2007 blog post [The Art of Evangelism] for a humourous glimpse of the kind of trouble I got in with that title on my business card!)
While my stint in this role was brief, I am still considered an honorary member of the tape development team. Nearly every week I present an overview of our tape systems portfolio at the Tucson Executive Briefing Center, or on the road at conferences and marketing events.
This year, 2012, marks the 60th anniversary of IBM Tape, but I will save that for a future post!
Jim is an IBM Fellow for IBM Systems and Technology Group. There are only 73 IBM Fellows currently working for IBM, and this is the highest honor IBM can bestow on an employee. He has been working with IBM since 1968 and now retires after 44 years! Jim was tasked with predicting the future of IT, and help drive strategic direction for IBM. Cost pressures, requirements for growth, accelerating innovation and changing business needs help influence this direction.
Many consider Jim one of the fathers of server virtualization. For those who think VMware invented the concept of running multiple operating systems on a single host machine, guess again! IBM developed the first server hypervisor in 1967, and introduced the industry's first [offical VM product on August 2, 1972] for the mainframe.
When I joined IBM in 1986, my first job was to work on what was then called DFHSM software for the MVS operating system. Each software engineer had unlimited access to his or her own VM instance of a mainframe for development and testing. This was way better than what we had in college, having to share time on systems for only a few minutes or hours per day. Today, DFHSM is now called the DFSMShsm component of DFSMS, an element of the z/OS operating system.
At various conferences like [SHARE] and [WAVV] we celebrated VM's 25th anniversary in 1997, and its 30th anniversary in 2002. Today, it is called z/VM and IBM continues to invest in its future. Last October, IBM announced [z/VM 6.2] release which provides Live Guest Relocation (LGR) to seemlessly move VM guest images from one mainframe to another, similar to PowerVM's Live Partition Mobility or VMware's VMotion.
Lately, it seems employees at other companies jump from job to job, and from employer to employer, on average every 4.1 years. According to [National Longitudinal Surveys] conducted by the [US. Government's Bureau of Labor Statistics], the average baby boomer holds 11 jobs. In contrast, it is quite common to see IBMers work the majority of their career at IBM.
The next time you have a tasty beverage in your hand, raise your glass! To Mark and Jim, you have earned our respect, and you both have certainly earned your retirement!
This week I was aboard the Queen Mary in Long Beach, California! This was a business event organized by [Key Info Systems], a valued IBM Business Partner. Key Info resells IBM servers, storage and switches.
The Queen Mary retired in 1967, and has been converted into a hotel and events venue. The locals just parked their car and walked on board, but I got to stay Tuesday through Thursday in one of the cabins. It was long and narrow, with round windows! There were four dials for the bathtub: Cold Salt, Hot Fresh, Cold Fresh, and Hot Salt.
Stepping on the boat was like walking back in time through history! If you decide to go see it, check out the [Art Deco bar at the front of the Promenade deck. The ship is still in the water, but is permanently docked. It is sectioned off to prevent the ocean waves from affecting it, so we did not have the nauseous moving back and forth normally associated with cruise ships.
(It is with a bit of irony that we are on the Queen Mary just days after the tragedy of the [Costa Concordia], the largest Italian cruise ship that ran aground near Isola de Giglio. The captain will have to explain how he [fell into a lifeboat] before he had a chance to wait for everyone else to get safely off the shipwreck. He was certainly no [Captain Sulley]! I am thankful that most of the 4,200 people survived the incident.)
Lief Morin, Founder and Chief Executive for Key Info Systems, kicked off the meeting with highlights of 2011 successes. I have known Lief for years, as Key Info comes to the Tucson EBC on a frequent basis. This event was designed to give his sellers an update of what is the latest for each product line, and what to look forward to in the next 12-18 months.
The next speaker was from Vision Solutions that provides High Availability solutions for IBM i on Power Systems. In 2010, their company nearly doubled in size with the acquisition of Double-Take, which provides data replication for x86 servers running Windows, Linux, VMware, Hyper-V and other hypervisors. The capabilities of Double-Take sounded similar to what IBM offers with [Tivoli Storage Manager FastBack] and [Tivoli Storage Manager for Virtual Environments].
Dinner at Sir Winston's
Rather than take the "Ghosts and Legends" tour, I opted for dinner at the Queen Mary's signature restaurant, Sir Winston's. This is a fancy place, so dress accordingly. If you want the Raspberry soufflé, order it early as it takes 30 minutes to prepare!
[Storwize V7000], including the new Storwize V7000 Unified configuration
Storage is an important part of the Key Info Systems revenue stream, so I was glad to have lots of questions and interactions from the audience.
Murder Mystery Dinner
The acting troupe from [Dinner Detective] put on quite the show for us! With all that is going on in the world, it is good to laugh out loud every now and then.
In other murder mystery dinners I have participated in, each person is assigned a "character" and given a script of what to say and when to say it. This was different, we got to pick our own characters. I chose "Doctor Watson", from the Sherlock Holmes series. Several attendees thought it was a double meaning with [IBM Watson], the computer that figured out the clues on Jeopardy! television game show, and has since been [put to work at Wellpoint] to help out the Healthcare industry.
After the "murder" happened, two actors portraying policemen selected members of the audience to answer questions. We didn't get a script of what to say, so everyone had to "ad lib". I was singled out as a suspect, and had fun playing along in character. One of the attendees afterwards said he was impressed that I was able to fabricate such amusing and elaborate responses to their personal and embarassing questions. As a public speaker for IBM, I have had a lot of practice thinking quickly on my feet.
Fibre Channel and Ethernet Switches
The next two speakers gave us an update on Fibre Channel and Ethernet switches, and their thoughts on the inevitability of Fibre Channel over Ethernet (FCoE). One of the exciting new developments is the [Brocade Network Subscription] which creates a flexible pay-per-use Ethernet port rental model for customers. This is especially timely given the Financial Accounting Standards Board proposed [FASB Change 13] that affects operating leases in the balance sheet.
With the Brocade Network Subscription, you pay monthly for the ports you are using. Need more ports, Brocade will install the added gear. Use fewer ports, Brocade will take the equipment back. There is no term endpoint or residual value like tradtional leasing, so when you are done using the equipment, give it back any time. This is ideal for companies that may need to have a lot of Ethernet ports for the next 2-3 years, but then plan to taper down, and don't want to get stuck with a long-term commitment or capital depreciation.
The last speaker was from VMware. IBM is the #1 reseller of VMware, and VMware commands an impressive 81 percent marketshare in the x86 virtualization space. The speaker presented VMware's strategy going forward, which aligns well with IBM's own strategy, to help companies Cloud-enable their existing IT infrastructures, in preparation for eventual moves to Hybrid or Public cloud deployments.
Special thanks to Lief Morin for sponsoring this event, Raquel Hernandez from IBM for coordinating my travel, and Pete, Christina and Kendrell from Key Info Systems for organizing the activities!
During lunch, people were able to take a look at our solutions. Here are Dan Thompson and Brett Cooper striking a pose.
Hyper-Efficient Backup and Recovery
The afternoon was kicked off by Dr. Daniel Sabbah, IBM General Manager of Tivoli software. He started with some shocking statistics: 42 percent of small companies have experienced data loss, 32 percent have lost data forever. IBM has a solution that offers "Unified Recovery Management". This involves a combination of periodic backups, frequent snapshots, and remote mirroring.
IBM Tivoli Storage Manager (TSM) was introduced in 1993, and was the first backup software solution to support backup to disk storage pools. Today, TSM is now also part of Cloud Computing services, including IBM Information Protection Services. IBM announced today a new bundle called IBM Storwize Rapid Application Backup, which combines IBM Storwize V7000 midrange disk system, Tivoli FlashCopy Manager, implementation services, with a full three-year hardware and software warranty. This could be used, for example, to protect a Microsoft Exchange email system with 9000 mailboxes.
IBM also announced that its TS7600 ProtecTIER data deduplication solutions have been enhanced to support many-to-many bi-direction remote mirroring. Last year, University of Pittsburgh Medical Center (UPMC) reported that they were average 24x data deduplication factor in their environment using IBM ProtecTIER.
"You are out of your mind if you think you can live without tape!"
-- Dick Crosby, Director of System Administration, Estes
The new IBM TS1140 enterprise class tape drive process 2.3 TB per hour, and provides a density of 1.2 PB per square foot. The new 3599 tape media can hold 4TB of data uncompressed, which could hold up to 10TB at a 2.5x compression ratio.
The United States Golfers Association [USGA] uses IBM's backup cloud, which manages over 100PB of data from 750 locations across five continents.
Customer Testimonial - Graybar
Randy Miller, Manager of Technical System Administration at Graybar, provided the next client testimonial. Graybar is an employee-owned company focused on supply-chain management, serving as a distributor for electical, lighting, security, power and cooling equipment.
Their problem was that they had 240 different locations, and expecting local staff to handle tape backups was not working out well. They centralized their backups to their main data center. In the event that a system fails in one of their many remote locations, they can rebuild a new machine at their main data center across high-speed LAN, and then ship overnight to the remote location. The result, the remote location has a system up and running by 10:30am, faster than they would have had from local staff trying to figure out how to recover from tape. In effect, Graybar had implemented a "private cloud" for backup in the 1990s, long before the concept was "cool" or "popular".
In 2001, they had an 18TB SAP ERP application data repository. To back this up, they took it down for 1 minute per day, six days a week, and 15 minutes down on Sundays. The result was less than 99.8 percent availability. To fix this, they switched to XIV, and use Snapshots that are non-disruptive and do not impact application performance.
Over 85 percent of the servers at Graybar are virtualized.
Their next challenge is Disaster Recovery. Currently, they have two datacenters, one in St. Louis and the other in Kansas City. However, in the aftermath of Japan's earthquakes, they realize there is a nuclear power plan between their two locations, so a single incident could impact both data centers. They are working with IBM, their trusted advisors, to investigate a three-site solution.
This week, May 15-22, I am in Auckland, New Zealand teaching IBM Storage Top Gun sales class. Next week, I will be in Sydney, Australia.
Continuing my week in Washington DC for the annual [2010 System Storage Technical University], I presented a session on Storage for the Green Data Center, and attended a System x session on Greening the Data Center. Since they were related, I thought I would cover both in this post.
Storage for the Green Data Center
I presented this topic in four general categories:
Drivers and Metrics - I explained the three key drivers for consuming less energy, and the two key metrics: Power Usage Effectiveness (PUE) and Data Center Infrastructure Efficiency (DCiE).
Storage Technologies - I compared the four key storage media types: Solid State Drives (SSD), high-speed (15K RPM) FC and SAS hard disk, slower (7200 RPM) SATA disk, and tape. I had comparison slides that showed how IBM disk was more energy efficient than competition, for example DS8700 consumes less energy than EMC Symmetrix when compared with the exact same number and type of physical drives. Likewise, IBM LTO-5 and TS1130 tape drives consume less energy than comparable HP or Oracle/Sun tape drives.
Integrated Systems - IBM combines multiple storage tiers in a set of integrated systems managed by smart software. For example, the IBM DS8700 offers [Easy Tier] to offer smart data placement and movement across Solid-State drives and spinning disk. I also covered several blended disk-and-tape solutions, such as the Information Archive and SONAS.
Actions and Next Steps - I wrapped up the talk with actions that data center managers can take to help them be more energy efficient, from deploying the IBM Rear Door Heat Exchanger, or improving the management of their data.
Greening of the Data Center
Janet Beaver, IBM Senior Manager of Americas Group facilities for Infrastructure and Facilities, presented on IBM's success in becoming more energy efficient. The price of electricity has gone up 10 percent per year, and in some locations, 30 percent. For every 1 Watt used by IT equipment, there are an additional 27 Watts for power, cooling and other uses to keep the IT equipment comfortable. At IBM, data centers represent only 6 percent of total floor space, but 45 percent of all energy consumption. Janet covered two specific data centers, Boulder and Raleigh.
At Boulder, IBM keeps 48 hours reserve of gasoline (to generate electricity in case of outage from the power company) and 48 hours of chilled water. Many power outages are less than 10 minutes, which can easily be handled by the UPS systems. At least 25 percent of the Computer Room Air Conditioners (CRAC) are also on UPS as well, so that there is some cooling during those minutes, within the ASHRAE guidelines of 72-80 degrees Fahrenheit. Since gasoline gets stale, IBM runs the generators once a month, which serves as a monthly test of the system, and clears out the lines to make room for fresh fuel.
The IBM Boulder data center is the largest in the company: 300,000 square feet (the equivalent of five football fields)! Because of its location in Colorado, IBM enjoys "free cooling" using outside air temperature 63 percent of the year, resulting in a PUE of 1.3 rating. Electricity is only 4.5 US cents per kWh. The center also uses 1 Million KwH per year of wind energy.
The Raleigh data center is only 100,000 Square feet, with a PUE 1.4 rating. The Raleigh area enjoys 44 percent "free cooling" and electricity costs at 5.7 US cents per kWh. The Leadership in Energy and Environmental Design [LEED] has been updated to certify data centers. The IBM Boulder data center has achieved LEED Silver certification, and IBM Raleigh data center has LEED Gold certification.
Free cooling, electricity costs, and disaster susceptibility are just three of the 25 criteria IBM uses to locate its data centers. In addition to the 7 data centers it manages for its own operations, and 5 data centers for web hosting, IBM manages over 400 data centers of other clients.
It seems that Green IT initiatives are more important to the storage-oriented attendees than the x86-oriented folks. I suspect that is because many System x servers are deployed in small and medium businesses that do not have data centers, per se.
The technology industry is full of trade-offs. Take for example solar cells that convert sunlight to electricity. Every hour, more energy hits the Earth in the form of sunlight than the entire planet consumes in an entire year. The general trade-off is between energy conversion efficiency versus abundance of materials:
Get 9-11 percent efficiency using rare materials like indium (In), gallium (Ga) or cadmium (Cd).
Get only 6.7 percent efficiency using abundant materials like copper (Cu), tin (Sn), zinc (Zn), sulfur (S), and selenium (Se)
A second trade-off is exemplified by EMC's recent GeoProtect announcement. This appears similar to the geographic dispersal method introduced by a company called [CleverSafe]. The trade-off is between the amount of space to store one or more copies of data and the protection of data in the event of disaster. Here's an excerpt from fellow blogger Chuck Hollis (EMC) titled ["Cloud Storage Evolves"]:
"Imagine a average-sized Atmos network of 9 nodes, all in different time zones around the world. And imagine that we were using, say, a 6+3 protection scheme.
The implication is clear: any 3 nodes could be completely lost: failed, destroyed, seized by the government, etc.
-- and the information could be completely recovered from the surviving nodes."
For organizations worried about their information falling into the wrong hands (whether criminal or government sponsored!), any subset of the nodes would yield nothing of value -- not only would the information be presumably encrypted, but only a few slices of a far bigger picture would be lost.
Seized by the government?falling into the wrong hands? Is EMC positioning ATMOS as "Storage for Terrorists"? I can certainly appreciate the value of being able to protect 6PB of data with only 9PB of storage capacity, instead of keeping two copies of 6PB each, the trade-off means that you will be accessing the majority of your data across your intranet, which could impact performance. But, if you are in an illicit or illegal business that could have a third of your facilities "seized by the government", then perhaps you shouldn't house your data centers there in the first place. Having two copies of 6PB each, in two "friendly nations", might make more sense.
(In reality, companies often keep way more than just two copies of data. It is not unheard of for companies to keep three to five copies scattered across two or three locations. Facebook keeps SIX copies of photographs you upload to their website.)
ChuckH argues that the governments that seize the three nodes won't have a complete copy of the data. However, merely having pieces of data is enough for governments to capture terrorists. Even if the striping is done at the smallest 512-byte block level, those 512 bytes of data might contain names, phone numbers, email addresses, credit cards or social security numbers. Hackers and computer forensics professionals take advantage of this.
You might ask yourself, "Why not just encrypt the data instead?" That brings me to the third trade-off, protection versus application performance. Over the past 30 years, companies had a choice, they could encrypt and decrypt the data as needed, using server CPU cycles, but this would slow down application processing. Every time you wanted to read or update a database record, more cycles would be consumed. This forced companies to be very selective on what data they encrypted, which columns or fields within a database, which email attachments, and other documents or spreadsheets.
An initial attempt to address this was to introduce an outboard appliance between the server and the storage device. For example, the server would write to the appliance with data in the clear, the appliance would encrypt the data, and pass it along to the tape drive. When retrieving data, the appliance would read the encrypted data from tape, decrypt it, and pass the data in the clear back to the server. However, this had the unintended consequences of using 2x to 3x more tape cartridges. Why? Because the encrypted data does not compress well, so tape drives with built-in compression capabilities would not be able to shrink down the data onto fewer tapes.
(I covered the importance of compressing data before encryption in my previous blog post
[Sock Sock Shoe Shoe].)
Like the trade-off between energy efficiency and abundant materials, IBM eliminated the trade-off by offering compression and encryption on the tape drive itself. This is standard 256-bit AES encryption implemented on a chip, able to process the data as it arrives at near line speed. So now, instead of having to choose between protecting your data or running your applications with acceptable performance, you can now do both, encrypt all of your data without having to be selective. This approach has been extended over to disk drives, so that disk systems like the IBM System Storage DS8000 and DS5000 can support full-disk-encryption [FDE] drives.
Am I dreaming? On his Storagezilla blog, fellow blogger Mark Twomey (EMC) brags about EMC's standard benchmark results, in his post titled [Love Life. Love CIFS.]. Here is my take:
A Full 180 degree reversal
For the past several years, EMC bloggers have argued, both in comments on this blog, and on their own blogs, that standard benchmarks are useless and should not be used to influence purchase decisions. While we all agree that "your mileage may vary", I find standard benchmarks are useful as part of an overall approach in comparing and selecting which vendors to work with, and which architectures or solution approaches to adopt, and which products or services to deploy. I am glad to see that EMC has finally joined the rest of the planet on this. I find it funny this reversal sounds a lot like their reversal from "Tape is Dead" to "What? We never said tape was dead!"
Impressive CIFS Results
The Standard Performance Evaluation Corporation (SPEC) has developed a series of NFS benchmarks, the latest, [SPECsfs2008] added support for CIFS. So, on the CIFS side, EMC's benchmarks compare favorably against previous CIFS tests from other vendors.
On the NFS side, however, EMC is still behind Avere, BlueArc, Exanet, and IBM/NetApp. For example, EMC's combination of Celerra gateways in front of V-Max disk systems resulted in 110,621 OPS with overall response time of 2.32 milliseconds. By comparison, the IBM N series N7900 (tested by NetApp under their own brand, FAS6080) was able to do 120,011 OPS with 1.95 msec response time.
Even though Sun invented the NFS protocol in the early 1980s, they take an EMC-like approach against standard benchmarks to measure it. Last year, fellow blogger Bryan Cantrill (Sun) gives his [Eulogy for a Benchmark]. I was going to make points about this, but fellow blogger Mike Eisler (NetApp) [already took care of it]. We can all learn from this. Companies that don't believe in standard benchmarks can either reverse course (as EMC has done), or continue their downhill decline until they are acquired by someone else.
(My condolences to those at Sun getting laid off. Those of you who hire on with IBM can get re-united with your former StorageTek buddies! Back then, StorageTek people left Sun in droves, knowing that Sun didn't understand the mainframe tape marketplace that StorageTek focused on. Likewise, many question how well Oracle will understand Sun's hardware business in servers and storage.)
What's in a Protocol?
Both CIFS and NFS have been around for decades, and comparisons can sometimes sound like religious debates. Traditionally, CIFS was used to share files between Windows systems, and NFS for Linux and UNIX platforms. However, Windows can also handle NFS, while Linux and UNIX systems can use CIFS. If you are using a recent level of VMware, you can use either NFS or CIFS as an alternative to Fibre Channel SAN to store your external disk VMDK files.
The Bigger Picture
There is a significant shift going on from traditional database repositories to unstructured file content. Today, as much as [80 percent of data is unstructured]. Shipments this year are expected to grow 60 percent for file-based storage, and only 15 percent for block-based storage. With the focus on private and public clouds, NAS solutions will be the battleground for 2010.
So, I am glad to see EMC starting to cite standard benchmarks. Hopefully, SPC-1 and SPC-2 benchmarks are forthcoming?
IBM makes another breakthrough today with an announcement about tape data density. Unlike hard disk drive technologies that are hitting physical limits, IBM is proving that tape technology still has plenty of life in its future.
When I first started working for IBM in Tucson, back in 1986, a 3420 tape reel held only 180MB of data, and a 3480 tape cartridge improved this to 200MB of data. Today's enterprise tapes, like 3592 cartridges for the TS1130 drives, or LTO4 cartridges for the IBM TS1040 drives, are half-inch wide, half-mile long, and can store 1 TB or more of data per cartridge, depending on how well the data can compress. To increase cartridge capacity, designers can make changes in three dimensions:
Wider tape: The film industry tried this, going from 35mm to 70mm film, only to find that most cinemas did not want to upgrade their equipment. Keeping the media dimensions to half inch wide allows much of the engineering hardware to continue unchanged.
Longer tape: The problem with longer tape is that either the reel inside gets fatter, or you need to develop flatter media to fit within the existing cartridge dimensions. Wider reels means a bigger tape cartridge external dimensions, forcing changes to shelving units, cartridge trays, and carrying units. The media just can't get any flatter without risking getting more brittle.
Denser bit recording: once a convenient width and length were established, improving bit density turned out to be the best way to increase cartridge capacity.
Working with FujiFilm Corporation of Japan, my colleagues at IBM Research facility in Zurich were able to demonstrate an incredible 29.5 Gigabits per square inch, nearly 40 times more dense than today's commercial tape technology. In the near future, we will be able to hold a 35TB tape cartridge in our hand. There was actually a lot to make this happen, improved giant magentoresistive read/write heads, better servo patterns to stay on track, thinner tracks less than a micron thick, and better signal-to-noise processing to accomplish this. To learn more, you can read the [Press Release] or watch this quick [4-minute YouTube video].
Well, it's Tuesday, and that means IBM announcements! Today is bigger, as there are a lot of Dynamic Infrastructure announcements throughout the company with a common theme, cloud computing and smart business systems that support the new way of doing things. Today, IBM announced its new "IBM Smart Archive" strategy that integrates software, storage, servers and services into solutions that help meet the challenges of today and tomorrow. IBM has been spending the past few years working across its various divisions and acquisitions to ensure that our clients have complete end-to-end solutions.
IBM is introducing new "Smart Business Systems" that can be used on-premises for private-cloud configurations, as well as by cloud-computing companies to offer IT as a service.
IBM [Information Archive] is the first to be unveiled, a disk-only or blended disk-and-tape Information Infrastructure solution that offers a "unified storage" approach with amazing flexibility for dealing with various archive requirements:
For those with applications using the IBM Tivoli Storage Manager (TSM) or IBM System Storage Archive Manager (SSAM) API of the IBM System Storage DR550 data retention solution, the Information Archive will provide a direct migration, supporting this API for existing applications.
For those with IBM N series using SnapLock or the File System Gateway of the DR550, the Information Archive will support various NAS protocols, deployed in stages, including NFS, CIFS, HTTP and FTP access, with Non-Erasable, Non-Rewriteable (NENR) enforcement that are compatible with current IBM N series SnapLock usage.
For those using NAS devices with PACS applications to store X-rays and other medical images, the Information Archive will provide similar NAS protocol interfaces. Information Archive will support both read-only data such as X-rays, as well as read/write data such as Electronic Medical Records.
Information Archive is not just for compliance data that was previously sent to WORM optical media. Instead, it can handle all kinds of data, rewriteable data, read-only data, and data that needs to be locked down for tamper protection. It can handle structured databases, emails, videos and unstructured files, as well as objects stored through the SSAM API.
The Information Archive has all the server, storage and software integrated together into a single machine type/model number. It is based on IBM's General Parallel File System (GPFS) to provide incredible scalability, the same clustered file system used by many of the top 500 supercomputers. Initially, Information Archive will support up to 304TB raw capacity of disk and Petabytes of tape. You can read the [Spec Sheet] for other technical details.
For those who prefer a more "customized" approach, similar to IBM Scale-Out File Services (SoFS), IBM has [Smart Business Storage Cloud]. IBM Global Services can customize a solution that is best for you, using many of the same technologies. In fact, IBM Global Services announced a variety of new cloud-computing services to help enterprises determine the best approach.
In a related announcement, IBM announced [LotusLive iNotes], which you can think of as a "business-ready" version of Google's GoogleApps, Gmail and GoogleCalendar. IBM is focused on security and reliability but leaves out the advertising and data mining that people have been forced to tolerate from consumer-oriented Web 2.0-based solutions. IBM's clients that are already familiar with on-premises version of Lotus Notes will have no trouble using LotusLive iNotes.
There was actually a lot more announced today, which I will try to get to in later posts.
Over on his Backup Blog, fellow blogger Scott Waterhouse from EMC has a post titled
[Backup Sucks: Reason #38]. Here is an excerpt:
Unfortunately, we have not been able to successfully leverage economies of scale in the world of backup and recovery. If it costs you $5 to backup a given amount of data, it probably costs you $50 to back up 10 times that amount of data, and $500 to back up 100 times that amount of data.
If anybody can figure out how to get costs down to $40 for 10 times the amount of data, and $300 for 100 times the amount of data, they will have an irrefutable advantage over anybody that has not been able to leverage economies of scale.
I suspect that where Scott mentions we in the above excerpt, he is referring to EMC in general, with products like
Legato. Fortunately, IBM has scalable backup solutions, using either a hardware approach, or one purely with software.
The hardware approach involves using deduplication hardware technology as the storage pool for IBM Tivoli Storage Manager (TSM). Using this approach, IBM Tivoli Storage Manager would receive data from dozens, hundreds or even thousands
of client nodes, and the backup copies would be sent to an IBM TS7650 ProtecTIER data deduplication appliance, IBM TS7650G gateway, or IBM N series with A-SIS. In most cases, companies have standardized on the operating systems and applications used on these nodes, and multiple copies of data reside across employee laptops. As a result, as you have more nodes backing up, you are able to achieve benefits of scale.
Perhaps your budget isn't big enough to handle new hardware purchases at this time, in this economy. Have no fear,
IBM also offers deduplication built right into the IBM Tivoli Storage Manager v6 software itself. You can use sequential access disk storage pool for this. TSM scans and identifies duplicate chunks of data in the backup copies, and also archive and HSM data, and reclaims the space when found.
If your company is using a backup software product that doesn't scale well, perhaps now is a good time to switch over to IBM Tivoli Storage Manager. TSM is perhaps the most scalable backup software product in the marketplace, giving IBM an "irrefutable advantage" over the competition.
Continuing my week in Chicago, for the IBM Storage Symposium 2008, I attended two presentations on XIV.
XIV Storage - Best Practices
Izhar Sharon, IBM Technical Sales Specialist for XIV, presented best practices using XIV in various environments.He started out explaining the innovative XIV architecture: a SATA-based disk system from IBM can outperformFC-based disk systems from other vendors using massive parallelism. He used a sports analogy:
"The men's world record for running 800 meters was set in 1997 by Wilson Kipketer of Denmark in a time of 1:41.11.
However, if you have eight men running, 100 meters each, they will all cross the finish line in about 10 seconds."
Since XIV is already self-tuning, what kind of best practices are left to present? Izhar presented best practicesfor software, hosts, switches and storage virtualization products that attach to the XIV. Here's some quickpoints:
Use as many paths as possible.
IBM does not require you to purchase and install multipathing software as other competitors might. Instead, theXIV relies on multipathing capabilities inherent to each operating system.For multipathing preference, choose Round-Robin, which is now available onAIX and VMware vSphere 4.0, for example. Otherwise, fixed-path is preferred over most-recently-used (MRU).
Encourage parallel I/O requests.
XIV architecture does not subscribe to the outdated notion of a "global cache". Instead, the cache is distributed across the modules, to reduce performance bottlenecks. Each HBA on the XIV can handle about 1400requests. If you have fewer than 1400 hosts attached to the XIV, you can further increase parallel I/O requests by specifying a large queue depth in the host bus adapter (HBA).An HBA queue depth of 64 is a good start. Additional settings mightbe required in the BIOS, operating system or application for multiple threads and processes.
For sequential workloads, select host stripe size less than 1MB. For random, select host stripe size larger than 1MB. Set rr_min_io between ten(10) and the queue depth(typically 64), setting it to half of the queue depth is a good starting point.
If you have long-running batch jobs, consider breaking them up into smaller steps and run in parallel.
Define fewer, larger LUNs
Generally, you no longer need to define many small LUNs, a practice that was often required on traditionaldisk systems. This means that you can now define just 1 or 2 LUNs per application, and greatly simplifymanagement. If your application must have multiple LUNs in order to do multiple threads or concurrent I/O requests, then, by all means, define multiple LUNs.
Modern Data Base Management Systems (DBMS) like DB2 and Oracle already parallelize their I/O requests, sothere is no need for host-based striping across many logical volumes. XIV already stripes the data for you.If you use Oracle Automated Storage Management (ASM), use 8MB to 16MB extent sizes for optimal performance.
For those virtualizing XIV with SAN Volume Controller (SVC), define manage disks as 1632GB LUNs, in multiple of six LUNs per managed disk group (MDG), to balance across the six interface modules. Define SVC extent size to 1GB.
XIV is ideal for VMware. Create big LUNs for your VMFS that you can access via FCP or iSCSI.
Organize data to simplify Snapshots.
You no longer need to separate logs from databases for performance reasons. However, for some backup productslike IBM Tivoli Storage Manager (TSM) for Advanced Copy Services (ACS), you might want to keep them separatefor snapshot reasons. Gernally, putting all data for an application on one big LUNgreatly simplifies administration and snapshot processing, without losing performance.If you define multiple LUNs for an application, simply put them into the same "consistencygroup" so that they are all snapshot together.
OS boot image disks can be snapshot before applying any patches, updates or application software, so that ifthere are any problems, you can reboot to the previous image.
Employ sizing tools to plan for capacity and performance.
The SAP Quicksizer tool can be used for new SAP deployments, employing either the user-based orthroughput-based sizing model approach. The result is in mythical unit called "SAPS", which represents0.4 IOPS for ERP/OLTP workloads, and 0.6 IOPS for BI/BW and OLAP workloads.
If you already have SAP or other applications running, use actual I/O measurements. IBM Business Partners and field technical sales specialists have an updated version of Disk Magic that can help size XIV configurations fromPERFMON and iostat figures.
Lee La Frese, IBM STSM for Enteprise Storage Performance Engineering, presented internal lab test results forthe XIV under various workloads, based on the latest hardware/software levels [announced two weeks ago]. Three workloadswere tested:
Web 2.0 (80/20/40) - 80 percent READ, 20 percent WRITE, 40 percent cache hits for READ.YouTube, FlickR, and the growing list at [GoWeb20] are applications with heavy read activity, but because of[long-tail effects], may not be as cache friendly.
Social Networking (50/50/50) - 50 percent READ, 50 percent WRITE, 50 percent cache hits for READ.Lotus Connections, Microsoft Sharepoint, and many other [social networking] usage are more write intensive.
Database (70/30/50) - 70 percent READ, 30 percent WRITE, 50 percent cache hits for READ.The traditional workload characteristics for most business applications, especially databases like DB2 andOracle on Linux, UNIX and Windows servers.
The results were quite impressive. There was more than enough performance for tier 2 application workloads,and most tier 1 applications. The performance was nearly linear from the smallest 6-module to the largest 15-module configuration. Some key points:
A full 15-module XIV overwhelms a single SVC 8F4 node-pair. For a full XIV, consider 4 to 8 nodes 8F4 models, or 2 to 4 nodes of an 8G4. For read-intensive cache-friendly workloads, an SVC in front of XIV was able to deliver over 300,000 IOPS.
A single node TS7650G ProtecTIER can handle 6 to 9 XIV modules. Two nodes of TS7650G were needed to drivea full 15-module XIV. A single node TS7650 in front of XIV was able to ingest 680 MB/sec on the seventh day with17 percent per-day change rate test workload using 64 virtual drives. Reading the data back got over 950 MB/sec.
For SAP environments where response time 20-30 msec are acceptable, the 15-module XIV delivered over 60,000 IOPS. Reducing this down to 25,000-30,000 cut the msec response time to a faster 10-15 msec.
These were all done as internal lab tests. Your mileage may vary.
Not surprisingly, XIV was quite the popular topic here this week at the Storage Symposium. There were many moresessions, but these were the only two that I attended.
Continuing my week in Chicago for the IBM Storage and Storage Networking Symposium and System x and BladeCenter Technical Conference, I presented a variety of topics.
Hybrid Storage for a Green Data Center
The cost of power and cooling has risen to be a #1 concern among data centers. I presented the following hybrid storage solutions that combine disk with tape. These provide the best of both worlds, the high performance access time of disk with the lower costs and reduced energy consumption of tape.
IBM [System Storage DR550] - IBM's Non-erasable, Non-rewriteable (NENR) storage for archive and compliance data retention
IBM Grid Medical Archive Solution [GMAS] - IBM's multi-site grid storage for PACS applications and electronic medical records[EMR]
IBM Scale-out File Services [SoFS] - IBM's scalable NAS solution that combines a global name space with a clustered GPFS file system, serving as the ideal basis for IBM's own[Cloud Computing and Storage] offerings
Not only do these help reduce energy costs, they provide an overall lower total cost of ownership (TCO) thantraditional WORM optical or disk-only storage configurations.
The Convergence of Networks - Understanding SAN, NAS and iSCSI in the Data Center Network
This turned out to be my most popular session. Many companies are at a crossroads in choosing data and storage networking solutions in light of recent announcements from IBM and others. In the span of 75 minutes, I covered:
Block storage concepts, storage virtualization and RAID levels
File system concepts, how file systems map files to block storage
Network Attach Storage, the history of the NFS and CIFS protocols, Pros and Cons of using NAS
Storage Area Networks, the history of SAN protocols including ESCON, FICON and FCP, Pros and Cons of using SAN
IP SAN technologies, iSCSI and Fibre Channel over Ethernet (FCoE), Pros and Cons of using this approach
Network Convergence with Infiniband and Fibre Channel over Convergence Enhanced Ethernet (FCoCEE), why Infiniband was not adopted historically in the marketplace as a storage protocol, and the features and enhancements of Convergence Enhanced Ethernet (CEE) needed to merge NAS, SAN and iSCSI traffic onto a single converged data center network [DCN]
Yes, it was a lot of information to cover, but I managed to get it done on time.
IBM Tivoli Storage Productivity Center version 4.1 Overview and Update
In conferences like these, there are two types of product-level presentations. An "Overview" explains howproducts work today to those who are not familiar with it. An "Update" explains what's new in this version of the product for those who are already familiar with previous releases. I decided to combine these into one sessionfor IBM's new version of [Tivoli Storage Productivity Center].I was one of the original lead architects of this product many years ago, and was able to share many personalexperiences about its evolution in development and in the field at client facilities.Analysts have repeatedly rated IBM Productivity Center as one of the top Storage Resource Management (SRM) tools available in the marketplace.
Information Lifecycle Management (ILM) Overview
Can you believe I have been doing ILM since 1986? I was the lead architect for DFSMS which provides ILM support for z/OS mainframes. In 2003-2005, I spent 18 months in the field performingILM assessments for clients, and now there are dozens of IBM practitioners in Global Technology Services andSTG Lab Services that do this full time. This is a topic I cover frequently at the IBM Executive Briefing Center[EBC], because it addressesseveral top business challenges:
Reducing costs and simplifying management
Improving efficiency of personnel and application workloads
Managing risks and regulatory compliance
IBM has a solution based on five "entry points". The advantage of this approach is that it allows our consultants to craft the right solution to meet the specific requirements of each client situation. These entry points are:
Tiered Information Infrastructure - we don't limit ourselves to just "Tiered Storage" as storage is only part of a complete[information infrastructure] of servers,networks and storage
Storage Optimization and Virtualization - including virtual disk, virtual tape and virtual file solutions
Process Enhancement and Automation - an important part of ILM are the policies and procedures, such as IT Infrastructure Library [ITIL] best practices
Archive and Retention - space management and data retention solutions for email, database and file systems
I did not get as many attendees as I had hoped for this last one, as I was competing head-to-head in the same time slot as Lee La Frese covering IBM's DS8000 performance with Solid State Disk (SSD) drives, John Sing covering Cloud Computing and Storage with SoFS, and Eric Kern covering IBM Cloudburst.
I am glad that I was able to make all of my presentations at the beginning of the week, so that I can then sit back and enjoy the rest of the sessions as a pure attendee.
Well, it's Tuesday, and you know what that means? IBM announcements!
Today we had several for the IBM System Storage product line. Here are some of them:
DS8000 gets thinner, leaner and faster
The 4.3 level of microcode for the IBM System Storage DS8000 series disk systems [announced enhancements] for both fixed block architecture (FBA) LUNs and count key data (CKD) volumes.
For FBA LUNs that attach to Linux, UNIX and Windows distributed systems, IBM announced DS8000 Thin Provisioning native support. Of course, many people already had this by putting IBM System Storage SAN Volume Controller (SVC) in front, but now DS8000 clients out there without SVC can also achieve benefits ofthin provisioning. This support also improves quick initialization a whopping 2.6 times faster.
For CKD volumes attached to z/OS on System z mainframes, IBM announced zHPF multitrack support for z/OS 1.9 and above. zHPF provide high performance FICON performance, and can now handle multitrack I/O transfers foreven better performance for zFS, HFS, PDSE, and extended striped data sets.
XIV gets better connected
A lot of XIV[announced enhancements] and preview announcements centered around better connectivity. Here's a run down:
Better host attachment connectivity by beefing up the interface modules that hold the FCP and iSCSI interface cards. XIV disk arrays have 3 to 6 of these in different configurations, and since they manage both their own disks,as well as receive host I/O requests for other disks, are basically doing double-duty.These interface modules can now be ordered as [Dual-CPU] modules.
Better infrastructure management by connecting XIV with the industry standard SMI-S interface to IBM Tivoli Storage Productivity Center. Now, XIV can be part of the single pane of glass console that manages all of your other disk arrays, tape libraries and SAN fabrics.
Better copy services for backups by connecting XIV with IBM Tivoli Storage Manager Advanced Copy Services. TSM for Advanced Copy Services is application aware and can coordinate XIV Snapshots similar to its current support for SVC and DS8000 FlashCopy capabilities.
Better connectivity to security systems by supporting LDAP credentials. Before, you had individual userid and passwords for each XIV, and these were probably different than all the other userid/password combinations you have for every other box on your data center floor. IBM is working on getting all products to support theLightweight Directory Access Protocol, or [LDAP] so that we can reach the nirvana of "single sign-on",one userid/password per administrator for all IT devices in the company.
Better support with flexible warranty periods and non-disruptive code load options.
Better remote copy support by connecting to sites far, far away. IBM previewed that it will provideasynchronous disk mirroring from one XIV to another XIV natively. Before this, XIV's synchronous mirroring was limited to 300km distances. Many of our clients do long distance global mirroring of their XIV today behind an SVC, but again, for those out there that don't yet have an SVC, this can be a reasonable alternative.
TS7650 ProtecTIER data deduplication appliance now offers "no dedupe" option
In what some might consider a surprising move, IBM announced a "no dedupe" licensing option on their premiere deduplication solution, which somewhat reminds me of IBM's NOCOPY option on DS8000 FlashCopy. At first I thought "Are you kidding me?!?!" However, this new license option allows the TS7650 appliance to compete with other virtual tape libraries (VTL) that do not offer deduplication capability on an even playing field. It also allows TS7650 to be used for data that doesn'tdedupe very well, such as seismic recordings, satellite images, or what have you. There are also clients who do not yet feel comfortable to dedupe their financial records for compliance reasons.This option now allows IBM to withdraw from marketing the TS7530 non-dedupe library. Having one technology thatdoes both dedupe and no-dedupe is better than offering two separate libraries based on different technologies.
The ProtecTIER series also announced [IP remote distance replication]. This can be used to replicate virtualtape cartridges in one ProtecTIER over to another ProtecTIER at a remote location. You can decide to replicateall or just a subset of your virtual tapes, and this feature can be used to migrate, merge or split ProtecTIERconfigurations as your needs grow. Before this support, our TS7650G clients replicated the disk repositoryusing native disk array replication technology, such as Global Mirror on the DS8000, but that meant that all data was replicated over to the secondary site. Now, with this new IP replication feature, you can be selective, and replicate only those virtual tapes that are mission critical.
The appliance now supports up to 36TB of disk capacity, and the new "IBM i" operating system on System i servers,formerly known as i5/OS.
GPFS does Windows
IBM's General Parallel File System (GPFS) has the lion's marketshare of file systems used in the [Top 500 Supercomputers]. For a while, it was limited to just Linux and AIX operating system support, but version 3.3 [extends this to Windows 2008 on 64-bit architectures]. GPFS isthe file system used in IBM's Scale-Out File Services, the underlying technology of IBM's Cloud Computing and Storage offerings.
Now that the frozen economy is starting to thaw, I have been traveling like crazy this month. So far, I have been to Rochester, MN, Los Angeles and San Diego, CA, and now currently in Austin, TX. On the plus side, I was able to enjoy the [Fourth of July] holiday weekend on the beaches of San Diego.
(If you have not been to California beaches lately, here's a quick [video] reminder)
So the big news this week is that the auction over Data Domain is over, and EMC's bid finally won over NetApp. Both NetApp and EMC have data deduplication capabilities in their existing product lines, but neither could compete against IBM's TS7650G ProtecTIER Data Deduplication gateway and TS7650 ProtecTIER appliances, and so were hell-bent to buy Data Domain for large amounts. The final price agreed upon was over two billion US dollars for Data Domain.
For the most part, Data Domain's products are targeted towards small and medium sized businesses, whereas IBM's TS7650 and TS7650G products targets medium and larger sized enterprises.So now that EMC has a viable data deduplication solution, it looks like it will be yet another IBM-vs-EMC debate going forward.
Continuing this week's theme of doing important things without leaving town, I present our results foran exciting project I started earlier this year.
For seven weeks, my coworker Mark Haye and I voluntarily led a class of students here in Tucson, Arizona in an after-school pilot project to teach the ["C" programming language] using [LEGO® Mindstorms® NXT robots]. The ten students, boys and girls ages 9 to 14 years old, were already part of the FIRST [For Inspiration and Recognition of Science and Technology] program, and participated in FIRST Lego League[FLL] robot competitions.Since the students were already familiar building robots, and programming them with a simple graphical system of connecting blocks that perform actions. However, to compete in the next level of robot competitions, FIRST Tech Challenge [FTC],we need to leave this simple graphical programming behind, and upgrade to more precise "C" programming.
Mark is a software engineer for IBM Tivoli Storage Manager and has participated in FLL competitions over the past nine years. This week, he celebrates his 25th anniversary at IBM, and I celebrate my 23rd. The teacher, Ms. Ackerman, and the students referred to us as "Coach Mark" and "Coach Tony".
This was the first time I had worked with LEGO NXT robots. For those not familiar with these robots, you can purchase a kit at your localtoy store. In addition to regular LEGO bricks, beams, and plates, there are motors, wheels, and sensors. A programmable NXT brick has three outputs (marked A,B, and C) to control three motors, and four inputs (marked 1,2,3,4) to receive values from sensors. Programs are written and compiled on laptops and then downloaded to the NXT programmable brick through an USB cable, or wirelessly via Bluetooth.
In the picture shown, an image of the Mars planetary surface is divided into a grid with thick black lines.A light sensor between the front two wheels of the robot is over the black line.
We used the [RobotC programming firmware] and integrated development environment (IDE) from [Carnegie Mellon University].The idea of this pilot was to see how well the students could learn "C". With only a few hours after class on each Wednesday, could we teach young students "C" programming in just seven weeks?
My contribution? I have taught both high school and college classes, and spent over 15 years programming for IBM, so Mark asked me to help.We started with a basic lesson plan:
A brief history of the "C" language
Understanding statements and syntax
Setting motor speed and direction
Compiling and downloading your first program
Understanding the "while" loop
Retrieving input sensor values
Understanding the "if-then-else" statement
Defining variables with different data types
Manipulating string variables
Writing a program for the robot to track along a black line on a white background.
Understanding local versus global scope variables
Writing a program for a robot to count black lines as it crosses them.
Perform left turns, right turns, and to cross a specific number of lines on a grid pattern to move the robot to a specific location.
Weeks 6 and 7
Mission Impossible: come up with a challenge to make the robot do something that would be difficult to accomplish using the previous NXT visual programming language.
At the completion of these seven weeks, I sat down to interview "Coach Mark"on his thoughts on this pilot project.
This is a practical programming skill. The "C" language is used throughout the world to program everything from embedded systems to operating systems, and even storage software. This would allow the robots to handle more precise movements, more accurate turns, and more complicated missions.
Can kids learn "C" in only seven weeks?
Part of the pilot project was to see how well the students could understand the material. They were already familiar with building the robots, and understood the basics of programming sensors and motors, so we were hoping this was a good foundation to work from. Some kids managed very well, others struggled.
Did everything go according to plan?
The first two weeks went well, turning on motors and having robots move forward and backward were easy enough. We seemed to lose a few students on week 3, and things got worse from there. However, several of the students truly surprised us and managed to implement very complicated missions. We were quite pleased with the results.
What kind of problems did the kids encounter?
Touch sensor required loops waiting for pressing. Motors did not necessarily turn as expected until more advanced methods were used. Making 90 degree left and right turns accurately was more difficult than expected.
Any funny surprises?
Yes, we had a Challenge Map representing the Mars planetary surface from a previous FLL competition that was dark red and divided into squares with thick black lines. An active light sensor returns a value of "0" (complete darkness) to "100" (bright white).However, the Mars surface had craters that were dark enough to be misinterpreted as a black line causing some unusual results. This required some enhanced programming techniques to resolve.
Did robots help or hurt the teaching process?
I think they helped. Rather than writing programs that just display "Hello World!" on a computer screen, the students can actually see robots move, and either do what they expect, or not!
And when the robots didn't do what they were expected to?
The students got into "debug" mode. They were already used to doing this from previous FLL competitions, but with RobotC, you can leave the USB cable connected (or use wireless Bluetooth) and actually gather debugging information while the robot is running, to see the value of sensors and other variables and help determine why things are not working properly.
Any applicability to the real world of storage?
We have robots in the IBM System Storage TS3500 tape library. These robots scan bar code labels, pull tapes out of shelves and mount them into drives.The programming skills are the same needed for storage software, suchas IBM Tivoli Storage Manager or IBM Tivoli Storage Productivity Center.
The world is becoming smarter, instrumented with sensors, interconnected over a common network, and intelligent enough to react and respond correctly. The lessons of reading sensor values and moving motors can be considered the first step in solutions that help to make a smarter planet.
This week I am in Costa Rica to celebrate[Earth Day] and promote IBM's [Smarter Planet strategy] to help solve the world's energy and environmental problems. This is thethird in the series. The first two posts were:
Here in Costa Rica, they separate their recyclables, and encourage even the hotel guests from other countries to do the same. See my photo on the left for an example.
This is more than most in the United States will do. We're lucky to get North Americans to just separate all recyclables in one bin separate from all trash in a second bin.
Leaving Arenal, I went to Escazu, a suburb of San Jose, the capital of this country. I met with Patrick, one of the owners of [Exclusive Excursions Travel] that helped me organize the eco-tourism portion of this trip to Costa Rica.
Most people are familiar with the [star rating system] that rank most hotels from one star (budget class/economy) to five stars (deluxe/luxury). The nicest hotel I've been to was the [Burj Al Arab] in Dubai, which claims a seven star rating. For eco-tourism, there is a similar "Green Leaf" rating system. According to Patrick,the Instituto Costarricense de Turismo [ICT] (tourism board of Costa Rica) rates hotels from one leaf (adopting some measures, like separating recyclables shown above) to five leaves (entirely carbon neutral).This Green Leaf system seems more important to European and Canadian tourists, but those from United States may not even be aware of it.
The food at these hotels vary. The typical dish here for breakfast, lunch and dinner is the Casado, consisting of mostly rice and beans. I have found thatCosta Rica has come up with as many creative ways to combine rice and beans in various proportions as Starbucks® serve various combinations of coffee and milk.The locals might be accustomed to a steady diet of rice and beans for every meal of every day, but those of us from North America aren't! Not counting tourist flatulence, Costa Rica has[pledged to be carbon neutral by 2021], the country's 200th birthday.
Sadly, most folks in the United States don't categorize their hotels with a Green Leaf rating system, nor do they even bother to categorize their recyclables. I spent 18 months in the field doing Information Lifecycle Management (ILM) assessments for clients, and most didn't categorize their data either.So, the next time you have some combination of coffee and milk, whether its a Latte, Misto, Espresso, or Macchiato, remember that the coffee came from acountry trying to be more environmentally responsible, grown by a farmerwho eats a simple diet of rice and beans, and has no problem separating different categories of recyclables. Perhaps you will remember to separate your data, and store it on an information infrastructure based on an environmentally-responsible combination of SSD, FC, SATA and tape, to reduce your costs and minimize your carbon footprint.
With mixed emotions, Jon Peake announced he will retire from IBM next week. Jon is known as thefather of IBM Virtual Tape Server (VTS), the industry's first virtual tape system, announced in 1996and generally available in 1997.One of my 19 patents was for the VTS pre-migration capability, and as lead architect for DFSMS, I worked closely with Jon and his tape systems team to ensure its success.
From left to right:
Chris Telford, IBM Development manager for Enterprise Tape Integration
Jon Peake, IBM Distinguished Engineer and Master Inventor
Annette Estelle, Jon's global admin assistant
At his retirement celebration, Jon was awarded the coveted "Project Bulldog" jacket, which has an interesting history.
In response to IBM's 1996 VTS announcement, the top StorageTek (STK) tape sales teams and most of the dedicated tape technicians were invited to a global assembly at a fancy resort in Winter Park, CO (about 90 miles west of STK's Louisville headquarters) in early 1997. The gathering was named Project Bulldog, after Ron Korngiebel, STK's director of competitive marketing, who I am told had voice and facial resemblance to justify the project moniker. Ron had recruited Fred Moore, Steve Blenderman, and other prized engineers as speakers. I have seen both Fred and Steve speak at various conferences such as SHARE and GUIDE, and agree they are high quality speakers.
The goal was to have STK's brightest in Louisville go down in the trenches, work the field guys into a frenzy, defend STK Tape at any cost, and send IBM packing. At the end of the two day fest, many participants received the coveted Project Bulldog jacket.
Former STKers who now work at IBM can remember this meeting involved:
Bashing of the [IBM Seascape] architecture approach. The use of commodity servers and componentsto build storage systems continues today in the IBM System Storage DS8000, SAN Volume Controller,XIV, and TS7650 Deduplication solutions.
Explanations how and why IBM's VTS would never work, and how only STK virtual tape would make it in the market. Today, IBM is the leader in storage virtualization, both for disk and tape.
Mock interview videos with claims that IBM could never figure out how to attach IBM drives to the STK Silo. I was a big proponent of this, having visited customers who specifically asked for IBM to sell its better, faster IBM drives into their existing STK silos. At first, upper management was hesitant to do this, but the IBMengineers worked out what changes were needed, and today many STK tape automation libraries run with IBM tape drives.
While some analysts frowned on Sun's [2005 acquisition of StorageTek], IBM was delighted, given Sun's previous track record in storagecompany acquisitions. I joke that we are still picking up confetti in the hallways of IBM's Tucsonlab. I was in New York city when I heard Sun's announcement, and it didn't take long for STKemployees offering me their resumes.Since then, many STK engineers, technicians and sales team have left Sun, many coming over to IBM.Back then, there were many intelligent and talented people working for StorageTek, and IBM is gladto have hired them.
With the resurgence of interest in tape systems, from dealing with new legislation for long term retention of electronic data to a focus on energy efficiency, Jon leaves much like a champion retiring at the top of his game.
Jon, I am going to miss you! Enjoy your retirement!
These disk capacities can have up to 25x times their effective capacity with IBM's HyperFactorin-line deduplication capability. So the smallest 7TB model could be as effective as 175TB of traditionaldisk storage.
IBM Tivoli Storage Manager (TSM) v6
After years and years in development, IBM announces[TSM v6]. Here's a quick summary of the key features:
DB2 instead of an internal database
For years, people have complained that IBM used its own internal relational database. This was becausewhen TSM was first launched back in 1993, the DB2 did not have all the features on all of the various server platforms that TSM needed. Today, DB2is the leading relational database on all the key platforms that TSM server runs on, and therefore good enough for use within Tivoli Storage Manager. If you don't already have DB2, it is included for use with TSM v6.1 at no additional charge. Do you have to become a DB2 expert to use TSM? No! The TSM administration commands have been updated to hide all the complexity of DB2 away, behind the scenes. You now just use TSM commands to administer the database,as you did before. IBM will provide conversion utilities to help existing TSM customers migrate to thisnew database environment.
Better Operational Reporting
Another big complaint was that TSM had fixed reporting, and administrators that wanted customized reportsoften had to resort to purchasing third party products. With the change over to DB2, TSM now enables youto create your own reports using Eclipse's Business Intelligence and Reporting Tools[BIRT]! If you haven't used BIRT, you can downloada free open source copy and start playing around with its capabilities. This is combined with a revamped GUI that provides a customizable dashboard using IBM's Integrated Solutions Console (ISC)infrastructure.
Lastly, IBM has incorporated deduplication capability within the TSM v6.1 software for its own diskstorage pools. This is done in a post-process manner so as to dedupe all of your legacy backup dataas well, not just the new stuff, without impacting the current TSM server performance.
At this point, you might be thinking "Wait, what about IBM TS7650 ProtecTIER deduplication?" which is really two questions.
Can I use TSM v6.1 with IBM TS7650 ProtecTIER?
Yes, however since TSM progressive incremental method is vastly more efficientthan other backup products like Veritas NetBackup or EMC Legato NetWorker, the TS7650 may only get 10x reductionof TSM backups, versus up to 25x with full-backups-every-night backup schemes. TSM only dedupes itsdisk storage pools, so it won't dedupe data directed at tape systems like the TS7650 or othertape libraries. This avoids the "double dedupe" concern.
When should I use TSM's software version versus TS7650's hardware deduplication?
This is a positioning question. For now, the cut-over point is about 10TB per night backup processing. If youbackup more than 10TB per night, TS7650 hardware may be the better approach. If you are a smaller customer nowhere near that volume of data, then using TSM v6.1 software deduplication may be a morecost-effective solution. If you start small, and grow beyond 10TB per night, it is easy to bring ina TS7650 into an existing TSM environment and migrate the data over.
If you run TSM server on a logical partition (LPAR) or virtual guest OS under VMware ESX, Xen or Microsoft'sHyper-V environment, why should you have to license it for the whole box? With TSM v6.1, you nowcan pay for only the amount of processors you use, down to a single core even.If you currently run TSM v5 on z/OS, you can migrate over to TSM v6.1 server for Linux on System z totake advantage of cost savings using IFL engines.
IBM Tivoli Key Lifecycle Manager (TKLM) v1.0
Don't let the "v1.0" scare you, this is the successor to IBM's Encryption Key Manager (EKM) that hasthousands of clients using today with IBM encrypting tape drives. The new TKLM adds support for full disk encryption (FDE) drives--like those for the DS8000 I mentioned in [yesterday's post]--as well as new features to support key rotation for compliance and business controls.
IBM Tivoli Storage Productivity Center
Last, but not least, we have IBM Tivoli Storage Productivity Center [TSPC]. No, that is not a typo. IBM is renaming IBM TotalStorage Productivity Center to Tivoli Storage Productivity Center toavoid trademark conflicts with the [Professional Golfer's Association].
This is not just renaming existing product. Here some key improvements:
TSPC brings back together Productivity Center Standard Edition (Disk, Tape, SAN and Data) with Productivity Center for Replication, which were separate at birth a few years ago.
TSPC adds support for IBM's Storage Enterprise Resource Planner[SERP] from theNovusCG acquisition.
End-to-end view for EMC storage devices connected to supported servers via EMC Powerpath multipathing driver. As customers switch away from EMC Control Center over to IBM's Productivity Center, IBM can continue to provide support for existing EMC gear.
Of course, IBM will still offer IBM System Storage Productivity Center[SSPC] which is a piece of hardware pre-installed with Productivity Center software.
Hopefully, you can now see why I had to split up all these announcements into separate posts acrossmultiple days!
We've been quite busy here at the Tucson Executive Briefing Center. I am often asked to explain the relationship between IBM's various storage products. While automakers don't have to explain why they sell sports coupes, pickup trucks and minivans, this analogy does not adequately cover IT storage products. So, I have come up with a new analogy that seems to be a better fit: foundations and flavorings.
All over the world, meals are often comprised of a foundation, perhaps rice, potatoes or pasta, covered with some form of flavoring, sauces, pieces of meat or fish, grated cheese and spices. In Puerto Rico, I had dishes where the foundation was mashed bananas called [plantains]. Sandwich shops often let you pick your choice of bread, the foundation, and then your meats and cheeses, the flavorings.At our local steakhouse,[McMahon's], the menulists a set of steaks, the foundation such as Rib Eye, Filet Mignon, Prime Rib or New York Strip, andvarious flavorings, such as sauces and rubs to cover the steak. Last night, I had the Delmonico steak with the Cristiani sauce consisting of Portobello mushrooms, garlic and aged Romano cheese.
This serves as a useful analogy for IBM's storage strategy. Allowing thefoundations and flavorings to be separately orderable greatly simplifies the selection menu and providesa nearly any-to-any approach to meeting a variety of client needs.Let's take a look at both.
IBM's foundation products are the DS family [DS3000, DS4000, DS5000, DS6000 and DS8000 series], [DS9900 series], and [XIV] for disk, and the TS family [TS1000, TS2000, TS3000] series for tape drives and libraries. In much thesame way you might prefer brown rice instead of white rice, or linguine instead of penne pasta, you might find the attributes of one storagefoundation more attractive based on its performance, scalability and availability features for yourparticular application workloads.
Fellow IBM blogger Barry Whyte discusses SVC at great length on his [Storage Virtualization] blog. Flavoring disk foundation storage with SAN Volume Controller can provide you additionalfeatures and functions, and help improve the scalability, performance or availability characteristics.For example, if you have DS4000, DS8000 and XIV, you might use SVC to provide a consistent methodologyfor asynchronous replication, a form of consistent "flavoring" if you will.
N series Gateways
The [N series gateways] offerflavoring to disk foundation, including unified NAS, iSCSI and FCP protocol host attachment, and application aware capabilities. (As for our IBM N series appliances or "filers", these could be foundational storage behind an SVC, but that's perhaps a topic for another post.)
SoFS provides a global namespace with clustered NAS access to files. This is a blended disk-and-tape solution with built-in backup and Information Lifecycle Management [ILM]. Policies can be used to place different files onto different tiers of storage, automate the movement from tier to tier, including migration to tape, and even expiration when the data is no longer needed.
The [IBM System Storage DR550] provides Non-erasable, Non-rewriteable (NENR) flavoring to storage. While the DR550 comes with internal disk storage, it can front end a tape library filled with WORM cartridges. The DR550 hasbeen paired up with small libraries (TS3200 or TS3310) as well as larger libraries like the TS3500.
The IBM Grid Medical Archive Solution [GMAS] provides a variety of capabilities for storing and accessing medical images, using a blended disk-and-tape approach. This allows hospital and clinicnetworks to provide access for doctors and radiologists from multiple locations.
Many of the flavorings are called "gateways". The IBM TS7650G flavors disk that provides a virtualtape library[VTL] with inline data deduplication capability. Recent performance tests pairing the TS7650G flavoring with XIV foundation storage found this combination to be an excellent match.
Let me know what you think. Does this help you understand IBM's storage strategy and acquisitions? Enteryour comments below.
Lagasse, Inc. sells janitorial supplies, such as mops, cleaning chemicals, waste receptacles, and garbage can liners. Of the 1000 employees of Lagasse nationwide, about 200 associates were located in New Orleans at their main Headquarters, primary customer care center, and primary IT computing center.
Amazingly, Lagasse did not have a formally documented BCP (Business Continuity Plan) but more of aBCI (Business Continuity Idea). They chose to take a ["donut tire"] approach, putting older previous-generation equipment at their DR site. They knew that in the event of a disaster,they would not be processing as many transactions per second. That was a business trade-offthey could accept.
Evaluating all the different threat scenarios for impact and likelihood, and focused on hurricanes and floods.They had experienced previous hurricanes, learning from each,with the most recent being 2004 Hurricane Ivan and 2005 Hurricane Dennis. From this, they wereable to categorize three levels of DR recovery:
Tier 1 - The most mission-critical, which for them related to picking, packing and shipping products.
Tier 2 - The next most important, focused on maintaining good customer service
Tier 3 - Everything else, including reporting and administrative functions
The time-line of events went as follows:
The US Government issues warning that a hurricane may hit New Orleans
August 27 - 7pm
Lagasse declares a disaster, starts recovery procedures to an existing IT facility in Chicago, owned by their parent company. A temporary "Southeast" Headquarters were set up in Atlanta.Remote call centers were identified in Dallas, Atlanta, San Antonio, and Miami.
August 28 - just after midnight
In just five hours, they recovered their "Tier 1" applications.
August 28 - 7:30pm
In just over 24 hours, they recovered their "Tier 2" applications.
August 29 - 6am
The Hurricane hits land. With 73 levees breached, the city of New Orleans was flooded.
The following week
Lagasse was fully operational, and recorded their second and third best sales days ever.
I was quite impressed with their company's policy for how they treat their employees during a disaster. For many companies, people during a disaster prioritize on their families, not their jobs.If any associate was asked to work during a disaster, the company would take care of:
The safety of their family
The safety of their pets. (In the weeks following this hurricane, I sponsored people in Tucson to go to New Orleans to attend to lost and stray dogs and cats, many of which were left behind when rescuers picked up people from their rooftops.)
Any emergency repairs to secure the home they leave behind
Marshall felt that if you don't know the names of the spouse and kids of your key employees, you are not emotionally-invested enough to be successful during a disaster.
For communications, cell phones were useless. They could call out on them, but anyone with acell phone with 504 area code had difficulty receiving calls, as the calls had to be processedthrough New Orleans. Instead, they used Voice over IP (VoIP) to redirect calls to whichever remote call center each associate went to. Laptops, Citrix, VPN and email were considered powerful tools during this process. They did not have Instant Messaging (IM) at the time.
While the disk and tapes needed to recover Tiers 1 and 2 were already in Chicago, the tapes for Tier 3 were stored locally by a third-party provider. When Lagasse asked for thier DR tapes back, the third-party refused, based on their [force majeure] clause. Force majeure is a common clause in many business contracts to free parties from liabilityduring major disasters.Marshall advised everyone to strike out any "force majeure" clauses out of any future third-party DR protection contracts.
Hurricane Katrina hit the US hard, killing over 1400 people, and America still has not fully recovered. The recovery of thecity of New Orleans has been slow. Massive relocations has caused a deficit of talent inthe area, not just IT talent, but also in the areas of medicine, education and other professions. The result has been degraded social services, encouraging others to relocate as well. Some have called it the "liberation effect", a major event that causespeople to move to a new location or take on a new career in a different field.
On a personal note, I was in New Orleans for a conference the week prior to landfall, and helped clients with their recoveries the weeks after. For more on how IBM Business Continuity Recovery Services (BCRS) helped clients during Hurricane Katrina, see the following [media coverage].
The title of this post is inspired by Baxter Black's [latest book]. Rathera recap of the break-out sessions, I thought I would comment on a fewsentences, phrases or comments I heard in the afternoon and evening.
Stop buying storage from EMC or NetApp
The lunch was sponsored by Symantec. Rod Soderbery presented "Taking the cost out ofcost savings", explaining some ideas to reduce IT costs immediately.
First, he suggested to "stop buying storage" from EMC or NetApp that charge a premiumfor tier-one products. Instead, Rod suggested that people should "think like a Web company"and buy only storage products based on commodity hardware to save money, and to use SRM software to identify areas of poor storage utilization. IBM's TotalStorage Productivity Center softwareis often used to help with this analysis.
His other suggestions were to adopt thin provisioning, data deduplication, and virtualization.The discussion at my table started with someone asking, "How do we adopt those functions without buying new storage capacity with those features already built-in?" I explained that IBM's SAN Volume Controller (SVC),N series gateways, and TS7650G ProtecTIER virtual tape gateway can all provide one or moreof these features to your existing disk storage capacity.
IBM and HP are leaders in blade servers
In the session "Future of Server and OS: Disappearing Boundaries", the audience confirmedby electronic survey that IBM and HP are the leaders in blade servers, although blades representonly 8-10 percent of the overall server market.
Interestingly, 22 percent of the audience has deployed both x86 and non-x86 (POWER, SPARC, etc.) blade servers.The presenters considered this an interesting insight.
Another survey of the audience found that 3 percent considered Sun/STK as their primary storagevendor. One of the presenters was delighted that Sun is still hanging in there.
IBM Business Partners deliver the best of IBM and mask the worst
Elaine Lennox, IBM VP, and Mark Wyllie, CEO of Flagship Solutions Group, Inc. presentedIBM-sponsored back to back sessions. Elaine presented IBM's vision, the New Enterprise Data Center, and the challenges that demand a smarter planet.
Mark focused on his company's experience working with IBM through Innovation Workshops. Theseare assessments that can help someone identify where you are now, where you want to be, andthen action plans to address the gaps.
Cats and Dogs, Oil and Water, Microsoft Windows and Mission-critical applications, what do all of these have in common?
NEC Corporation of America sponsored some sessions on some x86-based solutions they have to offer.The first part, titled "Rats Nests, Snow Drifts and Trailers" focused unified storage, andthe second part, presented by Michael Nixon, focused on how to bring Microsoft Windows servers into the data center for mission-critical applications.
The Economy might be slowing, but storage is still growing
Two analysts co-presented "The Enterprise Storage Scenario". Unlike computing capacity, thereis no on/off switch for storage, not from applications nor from end-users. The cost ofpower for storage is expected to be 3x by 2013. Virtual servers, includingVMware and Microsoft's Hyper-V will drive the need for shared external disk storage.A survey of the audience found 20 percent were expecting to purchase additional storagecapacity 4Q08.
When someone reaches age 52, they expect to coast the rest of their career
At dinner with analysts, the discussion of financial meltdown and bailouts is unavoidable,including everyone's views about the proposed bailout of the Big 3 automakers. I can'tdefend Ford, GM and Chrysler paying their people $70 US dollars per hour, when their UScounterparts at Toyota or Honda are only paid $45 to $50 dollars per hour.
However, I have a close friend who retired after 20 years working for the fire department,and a cousin who retired after 20 years serving in the Navy (the US Navy, not the BolivianNavy), and both are still in their forties in age. A long time ago, IT professionalsretired after 30 years, in some cases with 50 to 60 percent of their base pay as theirpension for the rest of their lives. A 52-year-old that has worked 30 years might expect to enjoy the rest of his old age playing golf and pursuing other hobbies. This is not "coasting", it is called "retirement". The few of my colleagues that I have seen who worked 35 to 40 years did so becausethey enjoyed the challenge of work at IBM. They enjoyed solving tough engineering problems and helping customers.As long as they were having fun on the job,IBM was glad to keep their wealth of experience on board and actively engaged.
Unfortunately, many people rely on their own investments in the stock market for retirement, ratherthan company pensions. With the current financial crisis, I suspect many people my age arereconsidering their previous retirement plans.
We're going to need more trains!
I took the monorail back to my hotel. The ride includes funny announcements and statistics,including this gem:
"Since 1940, Las Vegas has doubled in population every ten years, which means thatby the year 2230, we will have over 1 trillion people calling Las Vegas home. We're goingto need more trains!"
That wraps up Tuesday, Day 2 of my attendance here! Now for some sleep.
Well it's Tuesday, and ["election day"] here in the USA, and again IBM has more announcements.
IBM announced [IBM Tivoli Key Lifecycle Manager v1.0] (TKLM) to manage encryption keys. This provides a graphical interface to manage encryption keys, including retention criteria when sharing keys with other companies.
TKLM is supported on AIX, Solaris, Windows, Red Hat and SUSE Linux. IBM plans to offer TKLM forz/OS in 2009. TKLM can be used with Firefox or Internet Explorer web browser. This will include the Encryption Key Manager (EKM) that IBM offered initially to support encryption keys for the TS1120, TS1130, and LTO-4 drives.
While this is needed today for tape, IBM positions this software to also manage the encryption keys for "Full Drive Encryption" (FDE) disk drive modules (DDM) in IBM disk systems in 2009.
There's some good discussion in the comments section over at Robin Harris' StorageMojo blog for hispost [Building a 1.8 Exabyte Data Center].To summarize, a student is working on a research archive and asked Robin Harris for his opinion. The archive will consist of 20-40 million files averaging 90 GB in size each, for a total of 1800 PB or 1.8 EB. By comparison, anIBM DS8300 with five frames tops out at 512TB, so it would take nearly 3600 of these to hold 1.8 EB. While this might seem like a ridiculous amount of data, I think the discussion is valid as our world is certainly headed in that direction.
IBM works with a lot of research firms, and the solution is to put most of this data on tape, with just enough disk for specific analysis. Robin mentions a configurion with Sun Fire 4540 disk systems (aka Thumper). Despite Sun Microsystems' recent [$1.7 Billion dollar quarterly loss], I think even the experts at Sun would recommend a blended disk-and-tape solution for this situation.
Take for example IBM's Scale Out File Services [SoFS] which today handles 2-3 billion files in a single global file system, so 20-40 million would present no problem. SoFS supports a mix of disk and tape, with built-in movement, so that files that were referenced would automatically be moved to disk when needed, and moved back to tape when no longer required, based on policies set by the administrator. Depending on the analysis, you may only need 1 PB or less of disk to perform the work, which can easily be accomplished with a handful of disk systems, such as IBM DS8300 or IBM XIV, for example.
The rest would be on tape. Let's consider using the IBM TS3500 with [S24 High Density] frames. A singleTS3500 tape library with fifteen of these HD frames could hold 45PB of data, assuming 3:1 compression on 1TB-size 3592 cartridges. You wouldneed 40 (forty) of these libraries to get to the full 1800 PB required, and these could hold even more as higher capacity cartridges are developed. IBM has customers with over 40 tape libraries today (not all with these HD frames, of course), but the dimensions and scale that IBM is capable lies within this scope.
(For LTO fans, fifteen S54 frames would hold 32PB of data, assuming 2:1 compression on 800GB-size LTO-4 cartridges.so you would need 57 libraries instead of 40 in the above example.)
This blended disk-and-tape approach would drastically reduce the floorspace and electricity requirements when compared against all-disk configurations discussed in the post.
People are rediscovering tape in a whole new light. ComputerWorld recently came out with an 11-page Technology Brief titled [The Business Value of Tape Storage],sponsored by Dell. (Note: While Dell is a competitor to IBM for some aspects of their business, they OEM their tape storage systems from IBM, so in that respect, I can refer to them as a technology partner.) Here are some excerpts from the ComputerWorld brief:
For IT managers, the question isnot whether to use tape, but whereand how to best use tape as part of acomprehensive, tiered storage architecture.In the modern storage architecture,tape plays a role not onlyin data backup, but also in long-termarchiving and compliance.
“Long-term archiving is the primaryreason any company shoulduse tape these days,” says MikeKarp, senior analyst at EnterpriseManagement Associates in Boulder,Colo. Companies are increasinglylikely to use disk in conjunctionwith tape for backup, but for long-termarchiving needs, tape remainsunbeatable.
After factoring inacquisition costs of equipment andmedia, as well as electricity and datacenter floor space, Clipper Groupfound that the total cost of archivingsolutions based on SATA disk, theleast expensive disk, was up to 23times more expensive than archivingsolutions involving tape. Calculatingenergy costs for the competing approaches,the costs for disk jumpedto 290 times that of tape.
“Tape isalways the winner anywhere costtrumps anything else,” says Karp.No matter how the cost is figured,tape is less expensive.
Beyond IT familiarity with tape,analysts point to other reasons whyorganizations will likely keep tapein their IT storage infrastructures.Energy savings, for example, is themost recent reason to stick withtape. “The economics of tape arepretty compelling, especially whenyou figure in the cost of power,”Schulz says.
So, whether you are planning for an Exabyte-scale data center, or merely questioning the logic of a disk-for-everything storage approach, you might want to consider tape. It's "green" for the environment, and less expensive on your budget.
Well, it's Tuesday again, and that means more IBM announcements!
Storage Area Network (SAN)
IBM and Cisco announced [three new blades] for the Cisco MDS 9500 seriesdirectors: 24-port 8 Gbps, 48-port 8 Gbps, and 4/44 blended. The 4/44blended has 4 of the faster 8 Gbps ports, and 44 of the 4 Gpbs ports,so that you can auto-negotiate down to 1 Gbps for your older gear, andstill take advantage of the faster 8 Gbps speeds during the transition.
On the Brocade side, IBM announced the newIBM System Storage Data Center Fabric Manager [DCFM] V10 software. This replaces the products formerly known as BrocadeFabric Manager and McData Enterprise Fabric Connection Manager (EFCM).This software can support up to 24 distinct fabrics, up to 9000 ports,including a mix of FCP, FICON, FCIP and iSCSI protocols.
(On a related note, I heard that Microsoft is planning to rename "Windows Vista" to "Windows 7" next year! Like we say here in Tucson,if it ends in "-ista" it is going to fail in the marketplace! Perhaps EMC should rename their storage virtualization product to "In-7"?).
IBM System Storage DR550
IBM announced today that it now supports [RAID 6 onthe DR550] compliance and retention storage system.
There are a few RAID-5 based EMC Centera customers out there who have notyet switched over to the IBM DR550, and now this might be just the littlenudge they need. For long-term retention of regulatory compliance data,RAID-5 doesn't cut it, you need an advanced RAID scheme, such as RAID-6, RAID-DP or RAID-X.
The DR550 provides non-erasable, non-rewriteable (NENR) storage supportto keep retention-managed data on disk and tape media. It supports 1 TBSATA disk drives and 1TB tape cartridges to provide high capacity at lowcost and "green" low energy consumption.
IBM System Storage N series
Several of our disk systems got improved and enhanced. Let's start withthe IBM System Storage N series[hardware and software] enhancements. IBM now offers high-speed 450GB 15K RPM drives. These are Fibre Channel (FC) drives for the EXN4000 expansion drawers, and Serial Attached SCSI (SAS) drives for the entry-levelN3300 and N3600 models.
The "gateway" models now support a variety of functions that were formerlyonly available on the appliance models. This includes Advanced Single Instance Storage (A-SIS), Disk Sanitization, and FlexScale.
A-SIS is IBM's "other" deduplication function, and I talked about this in my post [A-SIS Storage Savings Estimator Tool]. Disk Sanitization will physicallywrite ones and zeros over existing data to eliminate it, what IBM sometimes calls "Data Shredding".
The last feature, FlexScale, might be new for many. It is software toenable to use of the "Performance Accelerator Module" (PAM). The PAM isa PCI-Express card with 16GB on-board RAM that acts as a secondary cachebehind main memory of the N series controller. Depending on the model,you can have one to five of these cards fit into the controller itself,boosting random read performance, metadata access, and write block destage.
IBM System Storage DS5000
IBM's latest entry into the DS family has been hugely successful.In addition to Linux, Windows and AIX, the DS5000 now supports [Novell Netware and Sun Solaris] operating systems.
For infrastructure management, IBM has enhanced the Remote Support Manager [RSM]that supports DS3000 and DS4000 has been extended to support DS5000 as well. This software can monitor up to 50 disk systems, will e-mail alerts to IBM when something goes wrong, and allow IBM to dial in via modem to get more diagnostic information to improve service to the client. Also, the IBM System Storage Productivity Center [SSPC]which now supports the DS8000 and SAN Volume Controller (SVC) has been extended to also support the DS5000.
IBM XIV Storage System
In addition to 1-year and 3-year maintenance agreements, IBM now offers[2-year, 4-year and 5-year] software maintenance agreements.
RFID labels for IBM tape media
IBM 3589 (20-pack of LTO cartridges) and IBM 3599 (20-pack of 3592 cartridges for TS1100 series)now offer [RFID labels]. These labels match the volume serial (VOLSER) with a 216-bit unique identifier and 256 bits of user-defined content. This can help with tape inventory,and to prevent people from walking out of the building with a tape cartridge stuffed in their jacket.
32GB memory stick
While not technically part of the IBM System Storage matrix of offerings, Lenovo announced their new[Essential Memory Key] which holds 32GB of memory and workswith both USB 1.1 and USB 2.0 protocols.
I wish I could say this is it for the IBM announcements for October, given that this is the last Tuesday of the month, but there are three days left, so there might be just a few more!
Well, it's Tuesday again, and that means more announcements from IBM!
In conjunction with IBM's new [System z10 Business Class (BC)] mainframe designed for Small and Medium-sized Businesses (SMB), IBM also announced related storage productenhancements.
Yes, it's alive! Contrary to the FUD you might have read from our competitors, IBM continues to sell thousands and thousands of IBM System Storage DS6800 disk systems, and now enhances them with the optionfor 450GB 15K RPM drives. What is nice about these 450GB drives is that they are as fast or faster* than 300GBdrives, so the typical trade-off between performance and capacity do not apply.
(* I compared Seagate 15.6K (450GB) with 15.5K (300GB) models.
Avg Seek time (Read)
Avg Seek time (Write)
Full Seek time (Read)
Full Seek time (Write)
This may or may not result in application performance improvements, depending on workload pattern. Your mileage may vary.)
Our clients report back that these are incredibly stable systems that they don't have toworry about. This enhancement applies to both the [511/EX1 models] and [522/EX2 models].
Understanding that clients want complete solutions from single vendors, IBM offers synergy between System z and the IBM System Storage DS8000 disk systems. The latest R4.1 microcode upgrade offers two key features onthe various models [2107,
zHPF - High Performance FICON for System z. IBM was able to increase the throughput on 4 Gbps links. For OLTP workloads randomly accessing 4KB blocks, IBM internal tests showed zHPF doubled performance from 13,000 IOPSto 26,000 IOPS per channel. For sequential workloads, such as batch processing, zHPF increased performance 50 percent, from 350 MB/sec to 525 MB/sec.
In February, IBM previewed[IncrementalResync] for z/OS Metro Global Mirror. However, some concepts are better explained with pictures.
One way to set up a 3-site disaster recovery protection is to have your production synchronously mirrored to a second site nearby, and at the same time asynchronously mirrored to a remote location. On the System z, you can have site "A" using synchronous IBM System Storage Metro Mirror over to nearby site "B", and also have site "A" sending data over to site "C" asynchronously using z/OS Global Mirror. This is called "z/OS Metro Global Mirror".
In the past, if the disk system in site A failed, you would switch over to site B, which would have to resend send all the data again to site C to be resynchronized. This is because site B was not tracking what the System Data Mover (SDM) reader had or had not yet processed.
With DS8000 4.1, the "incremental resync" function that, along with using IBM HyperSwap, requires site B to only send and resync the data that was in-flight when the outage occurred. When you compare the difference in sending this limited amount of in-flight data with the traditional complete volume of data, you can see how "Incremental Resync" can resynchronize the data 95% faster, and also greatly decrease your bandwidth requirements. This reduces the risk in case a subsequent outage occurs.
Introduced originally in 1997 as the IBM Virtual Tape Server (VTS), the [IBMSystem Storage TS7700] series supports Grid capabilityto replicate tape image data across locations. Here's a quick recap of today's announcement:
Existing TS7740 can be upgraded up to 9TB of disk cache. New models can have up to 13TB of disk cache.
A new "tape-less" TS7720 that has up to 70TB of disk cache.
Integrate Library Management support. I discussed[IntegratedRemovable Media Manager (IRMM)] before, and this is basically IRMM inside. For those with TS3500 tape libraries,this support eliminates the need for a separate IBM 3953 L05 Library Manager.
TS1130 back-end tape drive support. These are the fastest 1TB drives in the industry, with support of built-in encryption, and now can be used asthe physical tape back-end for the virtual tape TS7740 repository.
While our competitors might be boarding up their windows in preparation for the economic downturn in the USAeconomy, IBM remains generating solid results. San Jose Mercury News has an article that discusses this titled[IBM's 3Q profit strong on global sales].There has never been a better time to buy from, or invest in, IBM!
"IBM announced that Northwest Radiology Network has gone live with a new virtualized enterprise of IBM servers and storage to support its growing medical imaging needs, giving its four locations an enterprise-class infrastructure which enables its doctors to recover medical image reports faster for analysis and enables remote 24x7 access to its medical image report system.
Founded in 1967, Northwest Radiology (NWR) is ranked as one of the largest physician groups in the Indianapolis, Indiana area. With 180 employees who offer the Central Indiana community comprehensive inpatient and outpatient imaging services such as mammography, ultrasonography, CT scans, PET-CT scans, bone density scans and MRIs – the Network had a dramatic need to develop a centralized infrastructure where large amounts of data could be stored and shared. A new data center would benefit the company’s clientele; which includes area hospitals and doctor’s offices serving thousands of patients each year.
Storing more than ten thousand medical imaging reports and radiographic images each month for doctors to analyze, the Network realized it had single points of failure and at one point a critical report server failed. Northwest Radiology turned to IBM and IBM Business Partner Software Information Systems (SIS) for a more efficient solution to prevent any possible downtime in the future.
SIS recommended and installed a virtualized infrastructure with IBM servers and storage as the heart of Northwest Radiology’s Indianapolis data center. By April 2007, Northwest Radiology replaced eight servers and direct attached storage with just two IBM System x3650 servers connected to an IBM System Storage DS3400. Today, the new servers run 15 virtual servers to ensure the availability of their services 24x7. When the business needs it, a new server can be provisioned in just minutes. With a Fibre Channel on the SAN Disk, the DS3400 not only increased performance but also met NWR’s requirement to not have one single point of failure. With three TB of storage capacity, they can meet the demands of increased business well into the future. The systems are also now easily managed from a remote site."
“Uptime is paramount in our business. We selected IBM based on the reliability and flexibility of IBM System x servers and the IBM System Storage DS3400,” said Marty Buening, IT Director, Northwest Radiology Network. “The virtualized infrastructure and the SAN storage array that SIS and IBM brought to the table is improving our service and giving our doctors and staff piece of mind knowing each patient’s medical imaging reports are always available.”
Second, we have [Iowa Health System], a large enterprise with over 19,000 employees, managing four million patients and hundreds of TBs of data.
Here is a 4-minute video on IBM TV from the good folks at Iowa Health System discussing theIBM Grid Medical Archive Solution (GMAS) as part of their information infrastructure for theirPicture Archiving and Communication Systems (PACS) application.
In both cases, IBM technology was able to provide remote access to medical information, making images and patient records available to more doctors, specialists and radiologists. Last January, in my post[Five in Five], IBM had predicted that remote access to healthcare would have an impact over the next five years.
Whether you are a small company or a large one, IBM probably has the right solution for you.
Continuing this week's theme on customer references of IBM's solutions, today I will discussthe success at Kantana Animation Studios.
Here is a 3-minute video from the good folks at Kantana Animation Studios,part of the [Kantana Group].They produced the animated movie [Khan Kluay]using IBM Scale-out File Services (SoFS), a product IBM announced last November 2007.
As a film-maker myself (see this sample [Highlights clip])and active member of the Tucson Film Society,I am pleased to see IBM so greatly involved in the film industry. I've had the pleasure to visit some of theseanimation studios myself and meet with other film-makers at various conferences.
For more details on Kantana's implementation, see the [Case Study]
Continuing this week's theme on products that were part of last week'sIBM Information Infrastructure launch, today I'll cover the TS2900.
IBM System Storage TS2900 Tape Autoloader
This little baby is SWEET! At 1U high, it holds a single drive and up to 9 cartridges,up to a total of 14.4 TB at 2:1 compression. Thedrive can be a Half-Height (HH) LTO-3 or LTO-4 drive. (It is called an autoloader because there isonly a single drive. Automation with multiple drives are called libraries).
This can be rack-mounted, or sit on your desktop. There is an I/O station for insertingor removing individual cartridges, as well as a removable tape magazine to populate orremove the tapes in a more efficient manner.
Both LTO3 and LTO4 support a mix of regular and "Write Once, Read Many" (WORM) media tohelp comply with regulations demanding "Non-erasable, Non-rewriteable" storage. TheLTO4 can also support on-drive encryption, managed by the IBM Encryption Key Manager (EKM).
To learn more, see the IBM System Storage[TS2900 page].
Before acquisition, Diligent offered only software. The task of putting this software on an appropriate x86 server with sufficientmemory and processor capability was left as an exercise for the storage admin. With the TS7650G, IBM installs theProtectTIER software on the fastest servers in the industry, the IBM System x3850 M2 and x3950 M2. This eliminateshaving the storage admins pretend that they have hardware engineering degrees.
Before acquisition, the software worked only on a single system. IBM was able to offer multiple configurations of the TS7650G, including a single-controller model as well as a clustered dual-controller model. The clustered dual-controller model can ingest data at an impressive 900 MB/sec, which is up to nine times faster than some of thecompetitive deduplication offerings.
Before acquisition, ProtecTIER emulated DLT tape technology. This limited its viability, as the market sharefor DLT has dropped dramatically, and continues to dwindle. Most of the major backup software support DLT as anoption, but going forward this may not be true much longer for new tape applications.IBM was able to extend support by adding LTO emulation on theTS7650G gateway, future-proofing this into the 21st Century.
At last week's launch, covering so many products with so few slides, this announcement was shrunken down to a single line "Store 25 TB of backups onto 1 TB of disk, in 8 hours" and perhaps a few people missed that this wasactually covering two key features.
With deduplication, the TS7650G might get up to 25 times reduction on disk. If you back up a 1 TB data basethat changes only slightly from one day to the next, once a day for 25 days, it might only take 1 TB, or so, of disk tohold all the unique versions, as most of the blocks would be identical, rather than 25 TB on traditional disk or tapestorage systems. The TS7650G can manage up to 1 PB of disk,which could represent in theory up to 25 PB of backup data.
With an ingest rate of 900 MB/sec, the TS7650G could ingest 25 TB of backups during a typical 8 hour backup window.
The 25 TB of the first may not necessarily be the 25 TB of the second, but the wording was convenient for marketingpurposes, and a comma was used to ensure no misunderstandings.Of course, depending on the type of application, the frequency of daily change, and the backup software employed, your mileage may vary.
Continuing this week's theme about new products that were mentioned in last week's launch, today I willcover the new [S24 and S54 frames].
Before these new frames, customers had two choices for their tape cartridges: keep them in an automatedtape library, or on an external shelf. Most of the critics of tape focus almost entirely on the problemsrelated to the latter. When tapes are placed outside of automation, you need human intervention to findand fetch the tapes, tapes can be misplaced or misfiled, tapes can be dropped, tapes can get liquids spilledon them, and so on. These problems just don't happen when stored in automated tape libraries.
Until now, the number of cartridges were limited to the surface area of the wall accessible by the roboticpicker. Whether the robot rotates in a circle picking from dodecagon walls, or back and forth from longrectangular walls, the problem was the same.
But what about tapes that may not need to be readily accessible, but still automated? With the newhigh density frames, you can now stack tapes several cartridges deep, spring loaded deep shelves thatpush the tape cartridges up to the front one at a time. The high-density frame design might have been inspired by thefamous [Pez] candy dispenser, but at 70.9 inches, does not beat the[World's Tallest Pez Dispenser].
(Note: PEZ® is a registered trademark of Pez Candy, Inc.)
In a regular cartridge-only frame, like the D23, you have slots for 200 cartridges on the left, and 200 cartridges on the right, and the robotic picker can pull out and push back cartridges into any of theseslot positions. In the new S24, there are still 200 slots on the left, now referred to as "tier 0",but up to 800 cartridges on the right. In each slot there are up to four 3592 cartridges, the positionimmediately reachable to the picker is referred to as "tier 1", and the ones tucked behindare "tier 2", "tier 3" and "tier 4".
<- - - S24 frame - - - >
We have fun slow-motion videos we show customers on how these work. For example, in the diagram above, let'ssuppose you want to fetch Tape E in the "tier 4" position. The following sequence happens:
Robotic picker pulls "tier 1" tape cartridge B, and pushes it into another shelf slot. Tapes C, D and E get pushed up to be Tiers 1, 2 and 3 now.
Robotic picker pulls "tier 1" tape cartridge C, and puts it in another shelf slot. Tapes D and E get pushed up to be Tiers 1 and 2 now.
Robotic picker pulls "tier 1" tape cartridge D, and puts it in another shelf slot. Tape E gets pushed up to be Tier 1 now.
Robotic picker pulls "tier 1" tape cartridge E, this is the tape we wanted, and can move it to the drive.
The other three cartridges (B, C and D) are then pulled out of the temporary slot, and pushed back into their original order.
In this manner, the most recently referenced tape cartridges will be immediately accessible, and the ones leastreferenced will eventually migrate to the deeper tiers. The 3592 cartridges can be used with either TS1120 orTS1130 drives. Each cartridge can hold up to 3TB of data (1TB raw, at 3:1 compression), so the entire framecould hold 3PB in just 10 square feet of floor space. Five D23 frames could be consolidated down to two S24 frames.The S24 frame comes in "Capacity on Demand" pricing options. The base model of the S24 has just tiers 0, 1 and 2, for a total capacity of 600 cartridges. You can then later license tiers 3 and 4 when needed.
The S54 is basically similar in operation, but for LTO cartridges. It works with any mix of LTO-1, LTO-2, LTO-3 andLTO-4 cartridges.The left side holds tier 0 as before, but the right side has up to five LTO cartridges deep. For Capacity on Demand pricing,the base model supports 660 cartridges (tiers 0,1,2), with options to upgrade for the additional 660 cartridges.The total 1320 cartridges could hold up to 2.1 PB of data (at 2:1 compression). One S54 frame could replacethree traditional S53 frames that held only 440 LTO cartridges each.
If you have both TS1100 series and LTO drives in your TS3500 tape library, then you can haveboth S24 and S54 frames side by side.
Last week, I presented IBM's strategic initiative, the IBM Information Infrastructure, which is part of IBM's New Enterprise Data Center vision. This week, I will try to get around to talking about some of theproducts that support those solutions.
I was going to set the record straight on a variety of misunderstandings, rumors or speculations, but I think most have been taken care of already. IBM blogger BarryW covered the fact that SVC now supports XIV storage systems, in his post[SVC and XIV],and addressed some of the FUD already. Here was my list:
Now that IBM has an IBM-branded model of XIV, IBM will discontinue (insert another product here)
I had seen speculation that XIV meant the demise of the N series, the DS8000 or IBM's partnership with LSI.However, the launch reminded people that IBM announced a new release of DS8000 features, new models of N series N6000,and the new DS5000 disk, so that squashes those rumors.
IBM XIV is a (insert tier level here) product
While there seems to be no industry-standard or agreement for what a tier-1, tier-2 or tier-3 disk system is, there seemed to be a lot of argument over what pigeon-hole category to put IBM XIV in. No question many people want tier-1 performance and functionality at tier-2 prices, and perhaps IBM XIV is a good step at giving them this. In some circles, tier-1 means support for System z mainframes. The XIV does not have traditional z/OS CKD volume support, but Linux on System z partitions or guests can attach to XIV via SAN Volume Controller (SVC), or through NFS protocol as part of the Scale-Out File Services (SoFS) implementation.
Whenever any radicalgame-changing technology comes along, competitors with last century's products and architectures want to frame the discussion that it is just yet another storage system. IBM plans to update its Disk Magic and otherplanning/modeling tools to help people determine which workloads would be a good fit with XIV.
IBM XIV lacks (insert missing feature here) in the current release
I am glad to see that the accusations that XIV had unprotected, unmirrored cache were retracted. XIV mirrors all writes in the cache of two separate modules, with ECC protection. XIV allows concurrent code loadfor bug fixes to the software. XIV offers many of the features that people enjoy in other disksystems, such as thin provisioning, writeable snapshots, remote disk mirroring, and so on.IBM XIV can be part of a bigger solution, either through SVC, SoFS or GMAS that provide thebusiness value customers are looking for.
IBM XIV uses (insert block mirroring here) and is not as efficient for capacity utilization
It is interesting that this came from a competitor that still recommends RAID-1 or RAID-10 for itsCLARiiON and DMX products.On the IBM XIV, each 1MB chunk is written on two different disks in different modules. When disks wereexpensive, how much usable space for a given set of HDD was worthy of argument. Today, we sell you abig black box, with 79TB usable, for (insert dollar figure here). For those who feel 79TB istoo big to swallow all at once, IBM offers "capacity on demand" pricing, where you can pay initially for as littleas 22TB, but get all the performance, usability, functionality and advanced availability of the full box.
IBM XIV consumes (insert number of Watts here) of energy
For every disk system, a portion of the energy is consumed by the number of hard disk drives (HDD) andthe remainder to UPS, power conversion, processors and cache memory consumption. Again, the XIV is a bigblack box, and you can compare the 8.4 KW of this high-performance, low-cost storage one-frame system with thewattage consumed by competitive two-frame (sometimes called two-bay) systems, if you are willing to take some trade-offs. To getcomparable performance and hot-spot avoidance, competitors may need to over-provision or use faster, energy-consuming FC drives, and offer additional software to monitor and re-balance workloads across RAID ranks.To get comparable availability, competitors may need to drop from RAID-5 down to either RAID-1 or RAID-6.To get comparable usability, competitors may need more storage infrastructure management software to hide theinherent complexity of their multi-RAID design.
Of course, if energy consumption is a major concern for you, XIV can be part of IBM's many blended disk-and-tapesolutions. When it comes to being green, you can't get any greener storage than tape! Blended disk-and-tapesolutions help get the best of both worlds.
Well, I am glad I could help set the record straight. Let me know what other products people you would like me to focus on next.
This post will focus on Information Compliance, the fourth and final part of the four-part series this week.I have received a few queries on my choice of sequence for this series: Availability, Security, Retention andCompliance.
Why not have them in alphabetical order? IBM avoids alphabetizing in one language, because thenit may not be alphabetized when translated to other languages.
Why not have them in a sequence that spells outan easy to remember mnemonic, like "CARS"? Again, when translated to other languages, those mnemonics no longerwork.
Instead, I worked with our marketing team for a more appropriate sequence, based on psychology and the cognitive bias of [primacy and recency effects].
Here's another short 2-minute video, on Information Compliance
Full disclosure: I am not a lawyer. The following will delveinto areas related to government and industry regulations. Consultyour risk officer or legal counsel to make sure any IT solution is appropriatefor your country, your industry, or your specific situation.
IBM estimates there are over 20,000 regulations worldwide related to information storage and transmission.
For information availability, some industry regulations mandate a secondary copy a minimum distance away toprotect against regional disasters like hurricanes or tsunamis.IBM offers Metro Mirror (up to 300km) and Global Mirror (unlimited distance) disk mirroring to support theserequirements.
For information security, some regulations relate to privacy and prevention of unauthorized access. Twoprominent ones in the United States are:
Health Insurance Portability and Accountability Act (HIPAA) of 1996
HIPAA regulates health care providers, health plans, and health care clearinghouses in how they handle the privacy of patient's medical records. These regulations apply whether the information is on film, paper, or storedelectronically. Obviously, electronic medical records are easier to keep private. Here is an excerpt froman article from [WebMD]:
"There are very good ways to protect data electronically. Although it sounds scary, it makes data more protected than current paper records. For example, think about someone looking at your medical chart in the hospital. It has a record of all that is happening -- lab results, doctor consultations, nursing notes, orders, prescriptions, etc. Anybody who opens it for whatever reason can see all of this information. But if the chart is an electronic record, it's easy to limit access to any of that. So a physical therapist writing physical therapy notes can only see information related to physical therapy. There is an opportunity with electronic records to limit information to those who really need to see it. It could in many ways allow more privacy than current paper records."
GLBA regulates the handling of sensitive customer information by banks, securities firms, insurance companies, and other financial service providers. Financial companies use tape encryption to comply with GLBA when sending tapes from one firm to another. IBM was the first to deliver tape drive encryption withthe TS1120, and then later with LTO-4 and TS1130 tape drives.
For information retention, there are a lot of regulations that deal with how information is stored, in some casesimmutable to protect against unethical tampering, and when it can be discarded. Two prominent regulations inthe United States are:
U.S. Securities and Exchange Commission (SEC) 17a-4 of 1997
In the past, the IT industryused the acronym "WORM" which stands for the "Write Once, Read Many" nature of certain media, like CDs, DVDs,optical and tape cartridges. Unfortunately, WORM does not apply to disk-based solutions, so IBM adopted the languagefrom SEC 17a-4 that calls for storage that is "Non-Erasable, Non-Rewriteable" or NENR. This new umbrella term applies to disk-based solutions, as well as tape and optical WORM media.
SEC 17a-4 indicates that broker/dealers and exchange members must preserve all electronic communications relating to the business of their firmm a specific period of time. During this time, the information must not be erased or re-written.
Sarbanes-Oxley (SOX) Act of 2002
SOX was born in the wake of [Enron and other corporate scandals]. It protects the way that financial information is stored, maintained and presented to investors, as well as disciplines those who break its rules. It applies onlyto public companies, i.e. those that offer their securities (stock shares, bonds, liabilities) to be sold to the publicthrough a listing on a U.S. exchange, such as NASDAQ or NYSE.
SOX focuses on preventing CEOs and other executives from tampering the financial records.To meet compliance, companies are turning to the [IBM System Storage DR550] which providesNon-erasable, Non-rewriteable (NENR) storage for financial records. Unlike competitive products like EMC Centera thatfunction mostly as space-heaters on the data center floor once they filled up, the DR550 can be configured as a blended disk-and-tape storage system, so that the most recent, and most likely to be accessed data, remains on disk, but the older, least likely to be accessed data, is moved automatically to less expensive, more environment-friendly "green" tape media.
Did SOX hurt the United States' competitiveness? Critics feared that these new regulations would discourage newcompanies from going public. Earnst & Young found these fears did not come true, and published a study [U.S. Record IPO Activity from 2006 Continues in 2007]. In fact, the improved confidence that SOX has given investors has given rise to similarlegislation in other parts of the world: Euro-Sox for the European Union Investor Protection Act, and J-SOX Financial Instruments and Exchange Law for Japan.
For those who only read the first and last paragraphs of each post, here is my recap:Information Compliance is ensuring that information is protected against regional disasters, unauthorizedaccess, and unethical tampering, as required to meet industry and government regulations. Such regulationsoften apply if the information is stored on traditional paper or film media, but can often be handled more cost-effectively when stored electronically. Appropriate IT governance can help maintain investor confidence.
In Monday's post, [IBM Information Infrastructure launches today], I explained how this strategic initiative fit into IBM's New EnterpriseData Center vision. The launch was presented at the IBM Storage and Storage Networking Symposium to over 400 attendeesin Montpelier, France, with corresponding standing-room-only crowds in New York and Tokyo.
This post will focus on Information Retention, the third of the four-part series this week.
Here's another short 2-minute video, on Information Retention
Let's start with some interesting statistics.Fellow blogger Robin Harris on his StorageMojo blog has an interesting post:[Our changing file workloads],which discusses the findings of study titled"Measurement and Analysis of Large-Scale Network File System Workloads"[14-page PDF]. This paper was a collaborationbetween researchers from University of California Santa Cruz and our friends at NetApp.Here's an excerpt from the study:
Compared to Previous Studies:
Both of our workloads are more write-oriented. Read to write byte ratios have significantly decreased.
Read-write access patterns have increased 30-fold relative to read-only and write-only access patterns.
Most bytes are transferred in longer sequential runs. These runs are an order of magnitude larger.
Most bytes transferred are from larger files. File sizes are up to an order of magnitude larger.
Files live an order of magnitude longer. Fewer than 50 percent are deleted within a day of creation.
Files are rarely re-opened. Over 66 percent are re-opened once and 95% fewer than five times.
Files re-opens are temporally related. Over 60 percent of re-opens occur within a minute of the first.
A small fraction of clients account for a large fraction of file activity. Fewer than 1 percent of clients account for50 percent of file requests.
Files are infrequently shared by more than one client. Over 76 percent of files are never opened by more than one client.
File sharing is rarely concurrent and sharing is usually read-only. Only 5 percent of files opened by multiple clients are concurrent and 90 percent of sharing is read-only.
Most file types do not have a common access pattern.
Why are files being kept ten times longer than before? Because the information still has value:
Provide historical context
Gain insight to specific situations, market segment demographics, or trends in the greater marketplace
Help innovate new ideas for products and services
Make better, smarter decisions
National Public Radio (NPR) had an interesting piece the other day. By analyzing old photos, a researcher for Cold War Analysis was able to identify an interesting [pattern for Russian presidents]. (Be sure to listen to the 3-minute audio to hear a hilarious song about the results!)
Which brings me to my own collection of "old photos". I bought my first digital camera in the year 2000,and have taken over 15,000 pictures since then. Before that,I used 35mm film camera, getting the negatives developed and prints made. Some of these date back to my years in High School and College. I have a mix of sizes, from 3x5, 4x6 and 5x7 inches,and sometimes I got double prints.Only a small portion are organized intoscrapbooks. The rest are in envelopes, prints and negatives, in boxes taking up half of my linen closet in my house.Following the success of the [Library of Congress using flickr],I decided the best way to organize these was to have them digitized first. There are several ways to do this.
This method is just too time consuming. Lift the lid place 1 or a few prints face down on the glass, close the lid,press the button, and then repeat. I estimate 70 percent of my photos are in [landscape orientation], and 30 percent in [portrait mode]. I can either spend extra time toorient each photo correctly on the glass, or rotate the digital image later.
I was pleased to learn that my Fujitsu ScanSnap S510 sheet-feed scanner can take in a short stack (dozen or so) photos, and generate JPEG format files for each. I can select 150, 300 or 600dpi, and five levels of JPEG compression.All the photos feed in portrait mode, which I can then rotate later on the computer once digitized.A command line tool called [ImageMagick] can help automate the rotations.While I highly recommend the ScanSnap scanner, this is still a time-consuming process for thousands of photos.
"The best way to save your valuable photos may be by eliminating the paper altogether. Consider making digital images of all your photos."
Here's how it works:You ship your prints (or slides, or negatives) totheir facility in Irvine, California. They have a huge machine that scans them all at 300dpi, no compression, andthey send back your photos and a DVD containing digitized versions in JPEG format, all for only 50 US dollars plusshipping and handling, per thousand photos. I don't think I could even hire someone locally to run my scanner for that!
The deal got better when I contacted them. For people like me with accounts on Facebook, flickr, MySpace or Blogger,they will [scan your first 1000 photos for free] (plus shipping and handling). I selected a thousand 4x6" photos from my vast collection, organized them into eight stacks with rubber bands,and sent them off in a shoe box. The photos get scanned in landscape mode, so I had spent about four hours in preparing what I sent them, making sure they were all face up, with the top of the picture oriented either to the top or left edge.For the envelopes that had double prints, I "deduplicated" them so that only one set got scanned.
The box weighed seven pounds, and cost about 10 US dollars to send from Tucson to Irvinevia UPS on Tuesday. They came back the following Monday, all my photos plus the DVD, for 20 US dollars shipping and handling. Each digital image is about 1.5MB in size, roughly 1800x1200 pixels in size, so easily fit on a single DVD. The quality is the sameas if I scanned them at 300dpi on my own scanner, and comparable to a 2-megapixel camera on most cell phones.Certainly not the high-res photos I take with my Canon PowerShot, but suitable enough for email or Web sites. So, for about 30 US dollars, I got my first batch of 1000 photos scanned.
ScanMyPhotos.com offers a variety of extra priced options, like rotating each file to the correct landscape or portrait orientation, color correction, exact sequence order, hosting them on their Web site online for 30 days to share with friends and family, and extra copies of the DVD.All of these represent a trade-off between having them do it for me for an additional fee, or me spending time doing it myself--either before in the preparation, or afterwards managing the digital files--so I can appreciate that.
Perhaps the weirdest option was to have your original box returned for an extra $9.95? If you don't have a hugecollection of empty shoe boxes in your garage, you can buy a similarly sized cardboard box for only $3.49 at the local office supply store, so I don't understand this one. The box they return all your photos in can easily be used for the next batch.
I opted not to get any of these extras. The one option I think they should add would be to have them just discardthe prints, and send back only the DVD itself. Or better yet, discard the prints, and email me an ISO file of the DVD that I can burn myself on my own computer.Why pay extra shipping to send back to me the entire box of prints, just so that I can dump the prints in the trash myself? I will keep the negatives, in case I ever need to re-print with high resolution.
Overall, I am thoroughlydelighted with the service, and will now pursue sending the rest of my photos in for processing, and reclaim my linen closet for more important things. Now that I know that a thousand 4x6 prints weighs 7 pounds, I can now estimate how many photos I have left to do, and decide on which discount bulk option to choose from.
With my photos digitized, I will be able to do all the things that IBM talks about with Information Retention:
Place them on an appropriate storage tier. I can keep them on disk, tape or optical media.
Easily move them from one storage tier to another. Copying digital files in bulk is straightforward, and as new techhologies develop, I can refresh the bits onto new media, to avoid the "obsolescence of CDs and DVDs" as discussed in this article in[PC World].
Share them with friends and family, either through email, on my Tivo (yes, my Tivo is networked to my Mac and PC and has the option to do this!), or upload themto a photo-oriented service like [Kodak Gallery or flickr].
Keep multiple copies in separate locations. I could easily burn another copy of the DVD myself and store in my safe deposit box or my desk at work.With all of the regional disasters like hurricanes, an alternative might be to backup all your files, including your digitized photos, with an online backup service like [IBM Information Protection Services] from last year's acquisition of Arsenal Digital.
If the prospect of preserving my high school and college memories for the next few decades seems extreme,consider the [Long Now Foundation] is focused on retaining information for centuries.They areeven suggesting that we start representing years with five digits, e.g., 02008, to handle the deca-millennium bug which will come into effect 8,000 years from now. IBM researchers are also working on [long-term preservation technologies and open standards] to help in this area.
For those who only read the first and last paragraphs of each post, here is my recap:Information Retention is about managing [information throughout its lifecycle], using policy-based automation to help with the placement, movement and expiration. An "active archive" of information serves to helpgain insight, innovate, and make better decisions. Disk, tape, and blended disk-and-tape solutions can all play a part in a tiered information infrastructure for long-term retention of information.
In Monday's post, [IBM Information Infrastructure launches today], I explained how this strategic initiative fit into IBM's New EnterpriseData Center vision. For you podcast fans, IBM Vice Presidents Bob Cancilla (Disk Systems), Craig Smelser (Storage and Security Software), and Mike Riegel (Information Protection Services), highlight some of the new products and offerings in this 12-minute recording:
This post will focus on Information Security, the second of the four-part series this week.
Here's another short 2-minute video, on Information Security
Security protects information against both internal and external threats.
For internal threats, most focus on whether person A has a "need-to-know" about information B. Most of the time, thisis fairly straightforward. However, sometimes production data is copied to support test and development efforts. Here is the typical scenario: the storage admin copies production data that contains sensitive or personal informationto a new copy and authorizes software engineers or testers full read/write access to this data.In some cases, the engineers or testers may be employees, other times they might be hired contractors from an outside firm.In any case, they may not be authorized to read this sensitive information. To solve this IBM announced the[IBM Optim Data Privacy Solution] for a variety of environments, including Siebel and SAP enterprise resource planning (ERP)applications.
I found this solution quite clever. The challenge is that production data is interrelated and typically liveinside [relational databases].For example, one record in one database might have a name and serial number, and then that serial number is used to reference a corresponding record in another database. The IBM Optim Data Privacy Solution applies a range of"masks" to transform complex data elements such as credit card numbers, email addresses and national identifiers, while retaining their contextual meaning. The masked results are fictitious, but consistent and realistic, creating a “safe sandbox” for application testing. This method can mask data from multiple interrelated applications to create a “production-like” test environment that accurately reflects end-to-end business processes.The testers get data they can use to validate their changes, and the storage admins can rest assured theyhave not exposed anyone's sensitive information.
Beyond just who has the "need-to-know", we might also be concerned with who is "qualified-to-act".Most systems today have both authentication and authorization support. Authentication determines that youare who you say you are, through the knowledge of unique userid/passwords combinations, or other credentials. Fingerprint, eye retinal scans or other biometrics look great in spy movies, but they are not yetwidely used. Instead, storage admins have to worry about dozens of different passwords on differentsystems. One of the many preview announcements made by Andy Monshaw on Monday's launch was that IBM isgoing to integrate the features of [Tivoli Access Manager for Enterprise Single Sign-On] into IBM's Productivity Center software, and be renamed "IBM Tivoli Storage Productivity Center".You enter one userid/password, and you will not have to enter the individual userid/password of all the managedstorage devices.
Once a storage admin is authenticated,they may or may not be authorized to read or act on certain information.Productivity Center offers role-based authorization, so that people can be identifiedby their roles (tape operator, storage administrator, DBA) and that would then determine what they areauthorized to see, read, or act upon.
For external threats, you need to protect data both in-flight and at-rest. In-flight deals with data thattravels over a wire, or wirelessly through the air, from source to destination. When companies have multiplebuildings, the transmissions can be encrypted at the source, and decrypted on arrival.The bigger threat is data at-rest. Hackers and cyber-thieves looking to download specific content, like personal identifiable information, financial information, and other sensitive data.
IBM was the first to deliver an encrypting tape drive, the TS1120. The encryption process is handled right at the driveitself, eliminating the burden of encryption from the host processing cycles, and eliminating the need forspecialized hardware sitting between server and storage system. Since then, we have delivered encryption onthe LTO-4 and TS1130 drives as well.
When disk drives break or are decommissioned, the data on them may still be accessible. Customers have a tough decision to make when a disk drive module (DDM) stops working:
Send it back to the vendor or manufacturer to have it replaced, repaired or investigated, exposing potentialsensitive information.
Keep the broken drive, forfeit any refund or free replacement, and then physically destroy the drive. Thereare dozens of videos on [YouTube.com] on different ways to do this!
The launch previewed the [IBM partnership with LSI and Seagate] to deliver encryption technology for disk drives, known as "Full Drive Encryption" or FDE.Having all data encrypted on all drives, without impacting performance, eliminates having to decide which data gets encryptedand which doesn't. With data safely encrypted, companies can now send in their broken drives for problemdetermination and replacement.Anytime you can apply a consistent solution across everything, without human intervention anddecision making, the less impact it will have. This was the driving motivation in both disk and tape driveencryption.
(Early in my IBM career, some lawyers decided we need to add a standard 'paragraph' to our copyright text in the upper comment section of our software modules, and so we had a team meeting on this. The lawyer that presented to us that perhaps only20 to 35 percent of the modules needed to be updated with this paragraph, and taught us what to look for to decidewhether or not the module needed to be changed. Myteam argued how tedious this was going to be, that this will take time to open up each module, evaluate it, and make the decision. With thousands of modules involved the process could take weeks. The fact that this was going to take us weeks did not seem to concern our lawyer one bit, it was just thecost of doing business.Finally, I asked if it would be legal to just add the standard paragraph to ALL the modules without any analysis whatsoever. The lawyer was stunned. There was no harm adding this paragraph to all the modules, he said, but that would be 3-5x more work and why would I even suggest that. Our team laughed, recognizing immediately that it was the fastest way to get it done. One quick program updated all modules that afternoon.)
To manage these keys, IBM previewed the Tivoli Key Lifecycle Manager (TKLM).This software helps automate the management of encryption keys throughout their lifecycle to help ensure that encrypted data on storage devices cannot be compromised if lost or stolen. It will apply to both disk and tapeencryption, so that one system will manage all of the encryption keys in your data center.
For those who only read the first and last paragraphs of each post, here is my recap:Information Security is intended as an end-to-end capability to protect against both internal and external threats, restricting access only to those who have a "need-to-know" or are "qualified-to-act". Security approacheslike "single sign-on" and encryption that applies to all tapes and all disks in the data center greatly simplify the deployment.
Earlier this year, IBM launched its[New Enterprise Data Center vision]. The average data center was built 10-15 years ago,at a time when the World Wide Web was still in its infancy, some companies were deploying their first storage areanetwork (SAN) and email system, and if you asked anyone what "Google" was, they might tell you it was ["a one followed by a hundred zeros"]!
Full disclosure: Google, the company, justcelebrated its [10th anniversary] yesterday, and IBM has partnered with Google on a varietyof exciting projects. I am employed by IBM, and own stock in both companies.
In just the last five years, we saw a rapid growth in information, fueled by Web 2.0 social media, email, mobile hand-held devices, and the convergenceof digital technologies that blurs the lines between communications, entertainment and business information. This explosion in information is not just "more of the same", but rather a dramatic shift from predominantly databases for online transaction processing to mostly unstructured content. IT departments are no longer just the"back office" recording financial transactions for accountants, but now also take on a more active "front office" role. For a growing number of industries, information technology plays a pivotal role in generating revenue, making smarter business decisions, and providing better customer service.
IBM felt a new IT model was needed to address this changing landscape, so IBM's New Enterprise Data Center vision has these five key strategic initiatives:
Highly virtualized resources
Business-driven Service Management
Green, Efficient, Optimized facilities
In February, IBM announced new products and features to support the first two initiatives, including the highlyvirtualized capability of the IBM z10 EC mainframe, and and related business resiliency features of the [IBM System Storage DS8000 Turbo] disk system.
In May, IBM launched its Service Management strategic initiative at the Pulse 2008 conference. I was there in Orlando, Florida at the Swan and Dolphin resort to present to clients. You can read my three posts:[Day 1; Day 2 Main Tent; Day 2 Breakout sessions].
In June, IBM launched its fourth strategic initiative "Green, Efficient and Optimized Facilities" with [Project BigGreen 2.0], which included the Space-Efficient Volume (SEV) and Space-Efficient FlashCopy (SEFC) capabilitiesof the IBM System Storage SAN Volume Controller (SVC) 4.3 release. Fellow blogger and IBM master inventor Barry Whyte (BarryW) has three posts on his blog about this:[SVC 4.3.0Overview; SEV and SEFCdetail; Virtual Disk Mirroring and More]
Some have speculated that the IBM System Storage team seemed to be on vacation the past two months, with few pressreleases and little or no fanfare about our July and August announcements, and not responding directly to critics and FUD in the blogosphere.It was because we were holding them all for today's launch, taking our cue from a famous perfume commercial:
"If you want to capture someone's attention -- whisper."
My team and I were actually quite busy at the [IBM Tucson Executive Briefing Center]. In between doing our regular job talking to excited prospects and clients,we trained sales reps and IBM Business Partners, wrote certification exams, and updated marketing collateral. Fortunately, competitors stopped promotingtheir own products to discuss and demonstrate why they are so scared of what IBM is planning.The fear was well justified. Even a few journalists helped raise the word-of-mouth buzz and excitement level. A big kiss to Beth Pariseau for her article in [SearchStorage.com]!
(Last week we broke radio silence to promote our technology demonstration of 1 million IOPS using Solid StateDisk, just to get the huge IBM marketing machine oiled up and ready for today)
Today, IBM General Manager Andy Monshaw launchedthe fifth strategic initiative, [IBM Information Infrastructure], at the[IBM Storage and Storage Networking Symposium] in Montpellier, France. Montpellier is one of the six locations of our New Enterprise Data Center Leadership Centers launched today. The other five are Poughkeepsie, Gaithersburg, Dallas, Mainz and Boebligen, with more planned for 2009.
Although IBM has been using the term "information infrastructure" for more than 30 years, it might be helpful to define it for you readers:
“An information infrastructure comprises the storage, networks, software, and servers integrated and optimized to securely deliver information to the business.”
In other words, it's all the "stuff" that delivers information from the magnetic surface recording of the disk ortape media to the eyes and ears of the end user. Everybody has an information infrastructure already, some are just more effective than others. For those of you not happy with yours, IBM hasthe products, services and expertise to help with your data center transformation.
IBM wants to help its clients deliver the right information to theright people at the right time, to get the most benefits of information, while controlling costs and mitigatingrisks. There might be more than a dozen ways to address the challenges involved, but IBM's Information Infrastructure strategic initiative focuses on four key solution areas:
Last, but not least, I would like to welcome to the blogosphere IBM's newest blogger, Moshe Yanai, formerly the father of the EMC Symmetrix and now leading the IBM XIV team. Already from his first poston his new [ThinkStorage blog], I can tell he is not going to pullany punches either.
Next Monday, September 1, 2008, marks my two year "blogoversary" for this blog!
I won't be blogging on Monday, of course, because that is [Labor Day] holiday here in the United States.
(From a Canadian colleague: US is not the only country who celebrates Labor Day on the first weekend in September. Canada also celebrates Labour Day on the first weekend in September. It's the only holiday(other than Christmas/New Years) where we are in sync with US. Our Thanksgiving Days are different as is your July 4 vs our July 1. But for Labour Day we are one with the Borg...)
(From an Australian colleague: each province of Australia has its own day to celebrate Labor Day, see [Australia Public Holidays])
The rest of the world celebrates Labor Day on May 1, but the USA celebrates this on the first Monday of September, which this year lands on September 1.Originally, the day is intended to be a "day off for working citizens", IBM is kind enough to let managers and marketingpersonnel have the day off also. (Not that anyone is going to notice no press releases next Monday, right?)
I started this blog on September 1, 2006 as part of IBM's big["50 Years of Disk Systems Innovation"] campaign. IBM introduced the first commercial disk system on September 13, 1956 and so the 50th anniversary was in 2006. Last year, IBM celebrated the 55th anniversary of tape systems.
Several readers have asked me why I haven't talked about recent current events, such as the Olympic Games in Beijing, or the U.S. National Conventions for the race for U.S. President. I have to remind them of one of the key precepts of IBMblogging guidelines:
8. Respect your audience. Don’t use ethnic slurs, personal insults, obscenity, or engage in any conduct that would not be acceptable in IBM’s workplace. You should also show proper consideration for others’ privacy and for topics that may be considered objectionable or inflammatory - such as politics and religion.
I made subtle references to my senator from Arizona, John McCain, in my post [ILM for my iPod], and to Barack Obama in my post [Searching for matching information]. I don't think anyone would mind that I send a "Happy Birthday!" wish to both of them.Senator McCain turns 72 years old today, and Senator Obama turned 47 years old earlier this month.
And lastly, Tucson itself [celebrates this entire month] its 233rd birthday. That's right,Tucson, the 32nd largest city of the USA, and headquarters for IBM System Storage, is older than the USA itself.While the Tucson area has been continuously inhabited by humans for over 3500 years, it officially became Tucsonon August 20, 1775.
Fellow blogger Justin Thorp has opined that [blogging is like jogging]. Somedays, you are just too busy to do it, and other days, you make time for it, because you know it is important.For the record, it is not my job to blog for IBM, that ended last September 2007. I continue to blog anyways because I have benefited from it, both personally and professionally.I want to thank all of you readers out there for making this blog a great success! Being named one of the top 10 blogs of the IT storage industry by Network World, two back-to-back Brand Impact awards from Liquid Agency, and recently earning a "31" Technorati ranking, has really helped keep me going.
So, I look forward to next month, and beginning my third year on this blog. I am sure there will be lots of surprises and announcements you can all look forward to in the next coming weeks and months that I will have plenty to write about.
Well, it's Tuesday, and so it is "announcement day" again! Actually, for me it is Wednesday morning herein Mumbai, India, but since I was "press embargoed" until 4pm EDT in talking about these enhancements, I had to wait until Wednesday morning here to talk about them.
World's Fastest 1TB tape drive
IBM announced its new enterprise [TS1130 tape drive]and corresponding [TS3500 tape library support]. This one has a funny back-story. Last week while we were preparing the Press Release, we debated on whether we should compare the 1TB per cartridge capacity as double that of Sun's Enterprise T10000 (500GB), or LTO-4 (800GB). The problem changed when Sun announced on Monday they too had a 1TB tape drive, so now instead ofsaying that we had the "World's First 1TB tape drive", we quickly changed this to the "World's Fastest 1TB tape drive" instead. At 160MB/sec top speed, IBM's TS1130 is 33 percent faster than Sun's latest announcement. Sun was rather vague when they will actually ship their new units, so IBM may still end up being first to deliver as well.
While EMC and other disk-only vendors have stopped claiming that "tape is dead", these recent announcements from IBM and Sun indicate that indeed tape is alive and well. IBM is able to borrow technologies from disk, such as the Giant Magneto Resistive (GMR) head over to its tape offerings, which means much of the R&D for disk applies to tape, keeping both forms ofstorage well invested. Tape continues to be the "greenest" storage option, more energy efficient than disk, optical, film, microfiche and even paper.
On the LTO front, IBM enhanced the reporting capabilities of its[TS3310] midrange tape library. This includes identifying the resource utilization of the drives, reporting on media integrity, and improved diagnostics to support library-managed encryption.
IBM System Storage DR550
As a blended disk-and-tape solution, the [IBM System Storage DR550] easily replaces the EMC Centera to meet compliance storagerequirements. IBM announced that we have greatly expanded its scalability, being able to support both 1TBdisk drives, as well as being able to attach to either IBM or Sun's 1TB tape drives.
Massive Array of Idle Disks (MAID)
IBM now offers a "Sleep Mode" in the firmware of the [IBM System Storage DCS9550], which is often called "Massive Array of Idle Disks" (MAID) or spin-down capability. This can reduce the amount of power consumed during idle times.
That's a lot of exciting stuff. I'm off to breakfast now.
Based on this success, and perhaps because I am also fluent in Spanish, I was asked to help with Proyecto Ceibal, the team for OLPC Uruguay. Normally theXS school server resides at the school location itself, so that even if the internet connection is disrupted or limited, the school kids can continue to access each other and the web cache content until internet connection is resumed.However, with a diverse developmentteam with people in United States, Uruguay, and India, we first looked to Linux hosting providers that wouldagree to provide free or low-cost monthly access. We spent (make that "wasted") the month of May investigating.Most that I talked to were not interested in having a customized Linux kernel on non-standard hardware on their shop floor, and wanted instead to offer their own standard Linux build on existing standard servers, managed by theirown system administrators, or were not interested in providing it for free. Since the XS-163 kernel is customizedfor the x86 architecture, it is one of those exceptions where we could not host it on an IBM POWER or mainframe as a virtual guest.
This got picked up as an [idea] for the Google's[Summer of Code] and we are mentoring Tarun, a 19-year-old student to actas lead software developer. However, summer was fast approaching, and we wanted this ready for the next semester. In June, our project leader, Greg, came up with a new plan. Build a machine and have it connected at an internet service provider that would cover the cost of bandwidth, and be willing to accept this with remote administration. We found a volunteer organization to cover this -- Thank you Glen and Vicki!
We found a location, so the request to me sounded simple enough: put together a PC from commodity parts that meet the requirements of the customizedLinux kernel, the latest release being called [XS-163]. The server would have two disk drives, three Ethernet ports, and 2GB of memory; and be installed with the customized XS-163 software, SSHD for remote administration, Apache web server, PostgreSQL database and PHP programming language.Of course, the team wanted this for as little cost as possible, and for me to document the process, so that it could be repeated elsewhere. Some stretch goals included having a dual-boot with Debian 4.0 Etch Linux for development/test purposes, an alternative database such as MySQL for testing, a backup procedure, and a Recover-DVD in case something goes wrong.
Some interesting things happened:
The XS-163 is shipped as an ISO file representing a LiveCD bootable Linux that will wipe your system cleanand lay down the exact customized software for a one-drive, three-Ethernet-port server. Since it is based on Red Hat's Fedora 7 Linux base, I found it helpful to install that instead, and experiment moving sections of code over.This is similar to geneticists extracting the DNA from the cell of a pit bull and putting it into the cell for a poodle. I would not recommend this for anyone not familiar with Linux.
I also experimented with modifying the pre-built XS-163 CD image by cracking open the squashfs, hacking thecontents, and then putting it back together and burning a new CD. This provided some interesting insight, but in the end was able to do it all from the standard XS-163 image.
Once I figured out the appropriate "scaffolding" required, I managed to proceed quickly, with running versionsof XS-163, plain vanilla Fedora 7, and Debian 4, in a multi-boot configuration.
The BIOS "raid" capability was really more like BIOS-assisted RAID for Windows operating system drivers. This"fake raid" wasn't supported by Linux, so I used Linux's built-in "software raid" instead, which allowed somepartitions to be raid-mirrored, and other partitions to be un-mirrored. Why not mirror everything? With two160GB SATA drives, you have three choices:
No RAID, for a total space of 320GB
RAID everything, for a total space of 160GB
Tiered information infrastructure, use RAID for some partitions, but not all.
The last approach made sense, as a lot of of the data is cache web page images, and is easily retrievable fromthe internet. This also allowed to have some "scratch space" for downloading large files and so on. For example,90GB mirrored that contained the OS images, settings and critical applications, and 70GB on each drive for scratchand web cache, results in a total of 230GB of disk space, which is 43 percent improvement over an all-RAID solution.
While [Linux LVM2] provides software-based "storage virtualization" similar to the hardware-based IBM System Storage SAN Volume Controller (SVC), it was a bad idea putting different "root" directories of my many OS images on there. With Linux, as with mostoperating systems, it expects things to be in the same place where it last shutdown, but in a multi-boot environment, you might boot the first OS, move things around, and then when you try to boot second OS, it doesn'twork anymore, or corrupts what it does find, or hangs with a "kernel panic". In the end, I decided to use RAIDnon-LVM partitions for the root directories, and only use LVM2 for data that is not needed at boot time.
While they are both Linux, Debian and Fedora were different enough to cause me headaches. Settings weredifferent, parameters were different, file directories were different. Not quite as religious as MacOS-versus-Windows,but you get the picture.
During this time, the facility was out getting a domain name, IP address, subnet mask and so on, so I testedwith my internal 192.168.x.y and figured I would change this to whatever it should be the day I shipped the unit.(I'll find out next week if that was the right approach!)
Afraid that something might go wrong while I am in Tokyo, Japan next week (July 7-11), or Mumbai, India the following week (July 14-18), I added a Secure Shell [SSH] daemon that runs automaticallyat boot time. This involves putting the public key on the server, and each remote admin has their own private key on their own client machine.I know all about public/private key pairs, as IBM is a leader in encryption technology, and was the first todeliver built-in encryption with the IBM System Storage TS1120 tape drive.
To have users have access to all their files from any OS image required that I either (a) have identical copieseverywhere, or (b) have a shared partition. The latter turned out to be the best choice, with an LVM2 logical volumefor "/home" directory that is shared among all of the OS images. As we develop the application, we might findother directories that make sense to share as well.
For developing across platforms, I wanted the Ethernet devices (eth0, eth1, and so on) match the actual ports they aresupposed to be connected to in a static IP configuration. Most people use DHCP so it doesn't matter, but the XSsoftware requires this, so it did. For example, "eth0" as the 1 Gbps port to the WAN, and "eth1/eth2" as the two 10/100 Mbps PCI NIC cards to other servers.Naming the internet interfaces to specific hardware ports wasdifferent on Fedora and Debian, but I got it working.
While it was a stretch goal to develop a backup method, one that could perform Bare Machine Recovery frommedia burned by the DVD, it turned out I needed to do this anyways just to prevent me from losing my work in case thingswent wrong. I used an external USB drive to develop the process, and got everything to fit onto a single 4GB DVD. Using IBM Tivoli Storage Manager (TSM) for this seemed overkill, and [Mondo Rescue] didn't handle LVM2+RAID as well as I wanted, so I chose [partimage] instead, which backs up each primary partition, mirrored partition, or LVM2 logical volume, keeping all the time stamps, ownerships, and symbolic links in tact. It has the ability to chop up the output into fixed sized pieces, which is helpful if you are goingto burn them on 700MB CDs or 4.7GB DVDs. In my case, my FAT32-formatted external USB disk drive can't handle files bigger than 2GB, so this feature was helpful for that as well. I standardized to 660 GiB [about 692GB] per piece, sincethat met all criteria.
The folks at [SysRescCD] saved the day. The standard "SysRescueCD" assigned eth0, eth1, and eth2 differently than the three base OS images, but the nice folks in France that write SysRescCD created a customized[kernel parameter that allowed the assignments to be fixed per MAC address ] in support of this project. With this in place, I was able to make a live Boot-CD that brings up SSH, with all the users, passwords,and Ethernet devices to match the hardware. Install this LiveCD as the "Rescue Image" on the hard disk itself, and also made a Recovery-DVD that boots up just like the Boot-CD, but contains the 4GB of backup files.
For testing, I used Linux's built-in Kernel-based Virtual Machine [KVM]which works like VMware, but is open source and included into the 2.6.20 kernels that I am using. IBM is the leadingreseller of Vmware and has been doing server virtualization for the past 40 years, so I am comfortable with thetechnology. The XS-163 platform with Apache and PostgreSQL servers as a platform for [Moodle], an open source class management system, and the combination is memory-intensive enough that I did not want to incur the overheads running production this manner, but it wasgreat for testing!
With all this in place, it is designed to not need a Linux system admin or XS-163/Moodle expert at the facility. Instead, all we need is someone to insert the Boot-CD or Recover-DVD and reboot the system if needed.
Just before packing up the unit for shipment, I changed the IP addresses to the values they need at the destination facility, updated the [GRUB boot loader] default, and made a final backup which burned the Recover-DVD. Hopefully, it works by just turning on the unit,[headless], without any keyboard, monitor or configuration required. Fingers crossed!
So, thanks to the rest of my team: Greg, Glen, Vicki, Tarun, Marcel, Pablo and Said. I am very excited to bepart of this, and look forward to seeing this become something remarkable!
Two weeks ago, I mentioned in my post [Pulse 2008 - Day 2 Breakout sessions] thatHenk de Ruiter from ABN Amro bank presented his success storyimplementing Information Lifecycle Management (ILM) across hisvarious data centers. I am no stranger to ABN Amro, having helped "ABN" and "Amro" banks merge their mainframe data in 1991. Henk has agreed to let me share with my readers more ofthis success story here on my blog:
Back in December 2005, Henkand his colleagues had come to visit the IBM Tucson ExecutiveBriefing Center (EBC) to hear about IBM products and services. At the time, I was part of our "STG Lab Services" team that performed ILM assessments at client locations. I explained to ABN Amro that the ILM methodology does not requirean all-IBM solution, and that ILM could even provide benefits with their current mix of storage, software and service providers.The ABN Amro team liked what I had to say, andmy team was commissioned to perform ILM assessments atthree of their data centers:
Sao Paulo (Brazil)
Chicago, IL (USA)
Each data center had its own management, its owndecision making, and its own set of issues, so we structuredeach ILM assessment independently. When we presented our results,we showed what each data center could do better with their existing mixed bagof storage, software and service providers, and also showed howmuch better their life would be with IBM storage, software andservices. They agreed to give IBM a chance to prove it, and soa new "Global Storage Study" was launched to take the recommendationsfrom our three ILM studies, and flesh out the details to make aglobally-integrated enterprise work for them. Once completed,it was renamed the "Global Storage Solution" (GSS).
Henk summarized the above with "I am glad to see Tony Pearsonin the audience, who was instrumental to making this all happen."As with many client testimonials, he presented a few charts onwho ABN Amro is today, the 12th largest bank worldwide, 8th largest in Europe. They operate in 53 countries and manage over a trillioneuros in assets.
They have over 20 data centers, with about 7 PB of disk, and over20 PB of tape, both growing at 50 to 70 percent CAGR. About 2/3 of theiroperations are now outsourced to IBM Global Services, the remaining 1/3is non-IBM equipment managed by a different service provider.
ABN Amro deployed IBM TotalStorage Productivity Center, variousIBM System Storage DS family disk systems, SAN Volume Controller (SVC), Tivoli StorageManager (TSM), Tivoli Provisioning Manager (TPM), and several other products. Armed with these products, they performed the following:
Clean Up. IBM uses the term "rationalization" to relate to the assignment of business value, to avoid confusion with theterm "classification" which many in IT relate to identifyingownership, read and write authorization levels. Often, in theinitial phases of an ILM deployment, a portion of the data isdetermined to be eligible for clean up, either to move to a lower-cost tier or deleted immediately. ABN Amro and IBM set a goal to identifyat least 20 percent of their data for clean up.
New tiers. Rather than traditional "storage tiers" which are often justTier 1 for Fibre Channel disk and Tier 2 for SATA disk, ABN Amroand IBM came up with seven "information infrastructure tiers" thatincorporate service levels, availability and protection status.They are:
High-performance, Highly-available disk with Remote replication.
High-performance, Highly-available disk (no remote replication)
Mid-performance, high-capacity disk with Remote replication
Mid-performance, high-capacity disk (no remote replication)
Non-erasable, Non-rewriteable (NENR) storage employinga blended disk and tape solution.
Enterprise Virtual Tape Library with remote replicationand back-end physical tape
Mid-performance physical tape
These tiers are applied equally across their mainframe anddistributed platforms. All of the tiers are priced per "primary GB", so any additional capacity required for replication orpoint-in-time copies, either local or remote, are all folded into the base price.ABN Amro felt a mission-critical applicationon Windows or UNIX deserves the same Tier 1 service level asa mission-critical mainframe application. Exactly!
Deployed storage virtualization for disk and tape. Thisinvolved the SAN Volume Controller and IBM TS7000 series library.
Implemented workflow automation. The key product here is IBM Tivoli Provisioning Manager
Started an investigation for HSM on distributed. This would be policy-based space management to migrate lessfrequently accessed data to the TSM pool for Windows or UNIX data.
While the deployment is not yet complete, ABN Amro feels they have alreadyrecognized business value:
Reduced cost by identifying data that should be stored on lower tiers
Simplified management, consolidated across all operating systems (mainframe, UNIX, Windows)
Increased utilization of existing storage resources
Reduced manual effort through policy-based automation, which can lead to fewer human errors and faster adaptability to new business opportunities
Standardized backup and other operational procedures
Henk and the rest of ABN Amro are quite pleased with the progress so far,although recent developments in terms of the takeover of ABN AMRO by aconsortium of banks means that the model is only implemented so far in Europe. Further rollout depends on the storage strategy of the new owners. Nonetheless,I am glad that I was able to work with Henk, Jason, Barbara, Steve, Tom, Dennis, Craig and othersto be part of this from the beginning and be able to see it rollout successfully over the years.
Continuing my catch-up on past posts, Jon Toigo on his DrunkenData blog, posted a ["bleg"] for information aboutdeduplication. The responses come from the "who's who" of the storage industry, so I will provide IBM'sview. (Jon, as always, you have my permission to post this on your blog!)
Please provide the name of your company and the de-dupe product(s) you sell. Please summarize what you think are the key values and differentiators of your wares.
IBM offers two different forms of deduplication. The first is IBM System Storage N series disk system with Advanced Single Instance Storage (A-SIS), and the second is IBM Diligent ProtecTier software. Larry Freeman from NetApp already explains A-SIS in the [comments on Jon's post], so I will focus on the Diligent offering in this post. The key differentiators for Diligent are:
Data agnostic. Diligent does not require content-awareness, format-awareness nor identification of backup software used to send the data. No special client or agent software is required on servers sending data to an IBM Diligent deployment.
Inline processing. Diligent does not require temporarily storing data on back-end disk to post-process later.
Scalability. Up to 1PB of back-end disk managed with an in-memory dictionary.
Data Integrity. All data is diff-compared for full 100 percent integrity. No data is accidentally discarded based on assumptions about the rarity of hash collisions.
InfoPro has said that de-dupe is the number one technology that companies are seeking today — well ahead of even server or storage virtualization. Is there any appeal beyond squeezing more undifferentiated data into the storage junk drawer?
Diligent is focused on backup workloads, which has the best opportunity for deduplication benefits. The two main benefits are:
Keeping more backup data available online for fast recovery.
Mirroring the backup data to another remote location for added protection. With inline processing, only the deduplicated data is sent to the back-end disk, and this greatly reduces the amount of data sent over the wire to the remote location.
Every vendor seems to have its own secret sauce de-dupe algorithm and implementation. One, Diligent Technologies (just acquired by IBM), claims that their’s is best because it collapses two functions — de-dupe then ingest — into one inline function, achieving great throughput in the process. What should be the gating factors in selecting the right de-dupe technology?
As with any storage offering, the three gating factors are typically:
Will this meet my current business requirements?
Will this meet my future requirements for the next 3-5 years that I plan to use this solution?
What is the Total Cost of Ownership (TCO) for the next 3-5 years?
Assuming you already have backup software operational in your existing environment, it is possible to determine thenecessary ingest rate. How many "Terabytes per Hour" (TB/h) must be received, processed and stored from the backup software during the backup window. IBM intends to document its performance test results of specific software/hardwarecombinations to provide guidance to clients' purchase and planning decisions.
For post-process deployments, such as the IBM N series A-SIS feature, the "ingest rate" during the backup only has to receive and store the data, and the rest of the 24-hour period can be spent doing the post-processing to find duplicates. This might be fine now, but as your data grows, you might find your backup window growing, and that leaves less time for post-processing to catch up. IBM Diligent does the processing inline, so is unaffected by an expansion of the backup window.
IBM Diligent can scale up to 1PB of back-end data, and the ingest rate does not suffer as more data is managed.
As for TCO, post-process solutions must have additional back-end storage to temporarily hold the data until the duplicates can be found. With IBM Diligent's inline methodology, only deduplicated data is stored, so less disk space is required for the same workloads.
Despite the nuances, it seems that all block level de-dupe technology does the same thing: removes bit string patterns and substitutes a stub. Is this technically accurate or does your product do things differently?
IBM Diligent emulates a tape library, so the incoming data appears as files to be written sequentially to tape. A file is a string of bytes. Unlike block-level algorithms that divide files up into fixed chunks, IBM Diligent performs diff-compares of incoming data with existing data, and identifies ranges of bytes that duplicate what already is stored on the back-end disk. The file is then a sequence of "extents" representing either unique data or existing data. The file is represented as a sequence of pointers to these extents. An extent can vary from2KB to 16MB in size.
De-dupe is changing data. To return data to its original state (pre-de-dupe) seems to require access to the original algorithm plus stubs/pointers to bit patterns that have been removed to deflate data. If I am correct in this assumption, please explain how data recovery is accomplished if there is a disaster. Do I need to backup your wares and store them off site, or do I need another copy of your appliance or software at a recovery center?
For IBM Diligent, all of the data needed to reconstitute the data is stored on back-end disks. Assuming that all of your back-end disks are available after the disaster, either the original or mirrored copy, then you only need the IBM Diligent software to make sense of the bytes written to reconstitute the data. If the data was written by backup software, you would also need compatible backup software to recover the original data.
De-dupe changes data. Is there any possibility that this will get me into trouble with the regulators or legal eagles when I respond to a subpoena or discovery request? Does de-dupe conflict with the non-repudiation requirements of certain laws?
I am not a lawyer, and certainly there are aspects of[non-repudiation] that may or may not apply to specific cases.
What I can say is that storage is expected to return back a "bit-perfect" copy of the data that was written. Thereare laws against changing the format. For example, an original document was in Microsoft Word format, but is converted and saved instead as an Adobe PDF file. In many conversions, it would be difficult to recreate the bit-perfect copy. Certainly, it would be difficult to recreate the bit-perfect MS Word format from a PDF file. Laws in France and Germany specifically require that the original bit-perfect format be kept.
Based on that, IBM Diligent is able to return a bit-perfect copy of what was written, same as if it were written to regular disk or tape storage, because all data is diff-compared byte-for-byte with existing data.
In contrast, other solutions based on hash codes have collisions that result in presenting a completely different set of data on retrieval. If the data you are trying to store happens to have the same hash code calculation as completely different data already stored on a solution, then it might just discard the new data as "duplicate". The chance for collisions might be rare, but could be enough to put doubt in the minds of a jury. For this reason, IBM N series A-SIS, that does perform hash code calculations, will do a full byte-for-byte comparison of data to ensure that data is indeed a duplicate of an existing block stored.
Some say that de-dupe obviates the need for encryption. What do you think?
I disagree. I've been to enough [Black Hat] conferences to know that it would be possible to read thedata off the back-end disk, using a variety of forensic tools, and piece together strings of personal information,such as names, social security numbers, or bank account codes.
Currently, IBM provides encryption on real tape (both TS1120 and LTO-4 generation drives), and is working withopen industry standards bodies and disk drive module suppliers to bring similar technology to disk-based storage systems.Until then, clients concerned about encryption should consider OS-based or application-based encryption from thebackup software. IBM Tivoli Storage Manager (TSM), for example, can encrypt the data before sending it to the IBMDiligent offering, but this might reduce the number of duplicates found if different encryption keys are used.
Some say that de-duped data is inappropriate for tape backup, that data should be re-inflated prior to write to tape. Yet, one vendor is planning to enable an “NDMP-like” tape backup around his de-dupe system at the request of his customers. Is this smart?
Re-constituting the data back to the original format on tape allows the original backup software to interpret the tape data directly to recover individual files. For example, IBM TSM software can write its primary backup copies to an IBM Diligent offering onsite, and have a "copy pool" on physical tape stored at a remote location. The physical tapes can be used for recovery without any IBM Diligent software in the event of a disaster. If the IBM Diligent back-end disk images are lost, corrupted, or destroyed, IBM TSM software can point to the "copy pool" and be fully operational. Individual files or servers could be restored from just a few of these tapes.
An NDMP-like tape backup of a deduplicated back-end disk would require that all the tapes are in-tact, available, and fully restored to new back-end disk before the deduplication software could do anything. If a single cartridge fromthis set was unreadable or misplaced, it might impact the access to many TBs of data, or render the entire systemunusable.
In the case of a 1PB of back-end disk for IBM Diligent, you would be having to recover over a thousand tapes back to disk before you could recover any individual data from your backup software. Even with dozens of tape drives in parallel, could take you several days for the complete process.This represents a longer "Recovery Time Objective" (RTO) than most people are willing to accept.
Some vendors are claiming de-dupe is “green” — do you see it as such?
Certainly, "deduplicated disk" is greener than "non-deduplicated" disk, but I have argued in past posts, supportedby Analyst reports, that it is not as green as storing the same data on "non-deduplicated" physical tape.
De-dupe and VTL seem to be joined at the hip in a lot of vendor discussions: Use de-dupe to store a lot of archival data on line in less space for fast retrieval in the event of the accidental loss of files or data sets on primary storage. Are there other applications for de-duplication besides compressing data in a nearline storage repository?
Deduplication can be applied to primary data, as in the case of the IBM System Storage N series A-SIS. As Larrysuggests, MS Exchange and SharePoint could be good use cases that represent the possible savings for squeezing outduplicates. On the mainframe, many master-in/master-out tape applications could also benefit from deduplication.
I do not believe that deduplication products will run efficiently with “update in place” applications, that is high levels of random writes for non-appending updates. OLTP and Database workloads would not benefit from deduplication.
Just suggested by a reader: What do you see as the advantages/disadvantages of software based deduplication vs. hardware (chip-based) deduplication? Will this be a differentiating feature in the future… especially now that Hifn is pushing their Compression/DeDupe card to OEMs?
In general, new technologies are introduced on software first, and then as implementations mature, get hardware-based to improve performance. The same was true for RAID, compression, encryption, etc. The Hifn card does "hash code" calculations that do not benefit the current IBM Diligent implementation. Currently, IBM Diligent performsLZH compression through software, but certainly IBM could provide hardware-based compression with an integrated hardware/software offering in the future. Since IBM Diligent's inline process is so efficient, the bottleneck in performance is often the speed of the back-end disk. IBM Diligent can get improved "ingest rate" using FC instead of SATA disk.
Sorry, Jon, that it took so long to get back to you on this, but since IBM had just acquired Diligent when you posted, it took me a while to investigate and research all the answers.
Well, it's Tuesday again, and we had several announcements this month, so here is a quick recap.We had some things announce May 13, and then some more announcements today, but since I was busywith conferences, will combine them into one post for the entire month of May 2008.
This time, I thought I would go "audio" with a recording from Charlie Andrews, IBM director ofproduct marketing for IBM System Storage:
Continuing my summary of Pulse 2008, the premiere service managementconference focusing on IBM Tivoli solutions, I attended and presentedbreakout sessions on Monday afternoon.
Tivoli Storage "State-of-the-Subgroup" update
Kelly Beavers, IBM director of Tivoli Storage, presented the first breakout for all of the Tivoli Storage subgroup.Tivoli has several subgroups, but Tivoli Storage leads with revenuesand profits over all the others.Tivoli storage has top performing business partner channel of anysubgroup in IBM's Software Group division.IBM is world's #1 provider of storage vendor (hardware, softwareand services), so this came to no surprise to most of the audience.
Looking at just the Storage Software segment, it is estimatedthat customers will spend $3.5 billion US dollars more in the year 2011 than they did last year in 2007. IBM is #2 or #3 in eachof the four major categories: Data Protection, Replication, Infrastructure management, and Resource management. In eachcategory, IBM is growing market share, often taking away share fromthe established leaders.
There was a lot of excitement over the FilesX acquisition.I am still trying to learn more about this, but what I have gathered so far is that it can:
Like turning a "knob", you can adjust the level of backupprotection from traditional discrete scheduled backups, to morefrequent snapshots, to continuous data protection (CDP). Inthe past, you often used separate products or features to dothese three.
Perform "instantaneous restore" by performing a virtualmount of the backup copy. This gives the appearance that therestore is complete.
This year marks the 15th anniversary of IBM Tivoli StorageManager (TSM), with over 20,000 customers. Also, this yearmarks the 6th year for IBM SAN Volume Controller, having soldover 12,000 SVC engines to over 4,000 customers.
Data Protection Strategies
Greg Tevis, IBM software architect for Tivoli Technical Strategy,and I presented this overview of data protection. We coveredthree key areas:
Protecting against unethical tampering with Non-erasable, Non-rewriteable (NENR) storage solutions
Protecting against unauthorized access with encryption ondisk and tape
Protecting against unexpected loss or corruption with theseven "Business Continuity" tiers
There was so much interest in the first two topics that weonly had about 9 minutes left to cover the third! Fortunately,Business Continuity will be covered in more detail throughoutthe week.
Henk de Ruiter from ABN Amro bank presented his success storyimplementing Information Lifecycle Management (ILM) across hisvarious data centers using IBM systems, software and services.
Making your Disk Systems more Efficient and Flexible
I did not come up with the titles of these presentations. Theteam that did specifically chose to focus on the "business value"rather than the "products and services" being presented. Inthis session, Dave Merbach, IBM software architect, and I presentedhow SAN Volume Controller (SVC), TotalStorage Productivity Center,System Storage Productivity Center, Tivoli Provisioning Managerand Tivoli Storage Process Manager work to make your disk storagemore efficient and flexible.
I attended the main tent sessions on Day 2 (Monday). The focuswas on Visibility, Control and Automation.
Steve is IBM senior VP and Group Executive of the IBM Software Group, and presented someinsightful statistics from the IBM Global Technology Outlookstudy, some recent IBM wins, and other nuggets of IT trivia:
In 2001, there were about 60 million transistors per humanbeing. By 2010, this is estimated to increase to one billion per human
In 2005, there were about 1.3 billion RFID tags, by 2010this is estimated to grow to over 30 billion
IBM helped the City of Stockholm, Sweden, reduce traffic congestion 20-25% using computer technology
Only about 25% data is original, the remaining75% is replicated
In 2007, there were approximately 281 Exabytes (EB), expected to increase to 1800 EB by the year 2011
70 percent of unstructured data is user-created content, but 85 percent of this will be managed by enterprises
Only 20% of data is subject to compliance rules and standards, and about 30% subject to security applications
Human error is the primary reason for breaches, with34% of organizations experiencing a major breach in 2006
10% of IT budget is energy costs (power and cooling), and thiscould rise to 50% in the next decade
30 to 60 percent of energy is wasted. During the next 5 years, people will spend as much on energy as they will on new hardware purchases.
Al Zollar is the General Manager of IBM Tivoli. He discussedthe 20 some recent software acquisitions, including Encentuate and FilesX earlier this year.
"The time has come to fully industrialize operations" -- Al Zollar
What did Al mean about "industrizalize"? This is theclosed-loop approach of continuous improvement, including design, delivery and management.
Al used several examples from other industries:
Henry Ford used standardized parts and processautomation. Assembly of an automatobile went from 12 hours by master craftsmen, to delivering a new model T every 23 seconds off anassembly line.
Power generation was developed by Thomas Edison. A satellite picture showed the extent of the [Blackout of 2003 in Northeast US and Canada]. The time for "smart grid" has arrived, making sensors andmeters more intelligent. This allows non-essential IP-enabled appliances in our home or office to be turned off to reduce energy consumption.
[McCarran International Airport] integrated the management of 13,000 assets with IBM Tivoli Maximo Enterprise Asset Management (EAM) software, and was able to increase revenues through more accurate charge-back. Unlike traditional EnterpriseResource Planning (ERP) applications, EAM offers the deep management of four areas: production equipment, facilities, transportation, and IT.
When compared to these other industries, management of IT is in itsinfancy. The expansion of [Web 2.0] and Service-Oriented Architecture [SOA] is driving this need.What people need is a "new enterprise data center" that IBM Tivoli software can help you manage across operational boundaries. IBM can integrate through open standards with management software from Cisco, Sun, OracleMicrosoft, CA, HP, BMC Software, Alcatel Lucent, and SAP.Together with our ecosystems of technology partners, IBM ismeeting these challenges.
IBM clients have achieved return on investment from gettingbetter control of their environment. This week there are client experience presentations Sandia National Labs, Spirit AeroSystems, Bank of America, and BT Converged communication services.
Chris O'Connor used some of his staff as "actors" to show an incredible live demo of various Tivoli and Maximo products for the mythical launch of "Project Vitalize", thenew online web store for a new "Aero Z bike" from the mythical VCA Bike and Motorcycle company.
Shoel Perelman played the role of "CIO".The CIO locked down all spending, and asked the IT staff to make the shift from bricks-and-mortar to web salesof this new product on in 15 months. While the company andsituation were mythical, all the products that were part of thelive demo are all readily available.The CIO had three goals:
What do we have? where is it? what's connected to what?Traditionally, these would be answered from lists in spreadsheets.The CIO had a goal to deploy IBM Tivoli Application DependenceDiscover Manager (TADDM) which discovered all hardware and software,with an easy to understand view, and how each piece serves the business applications.
Each of the teams have processes, and needed them consistent andrepeatable, tightly linked together. Time is often wasted on thephone coordinating IT changes. For this, the CIO had a goalto deploy Tivoli Change and Configuration Management Database (CCMDB) for "strict change control".The process dashboard is accessible for all teams, to see how all projects are progressing. There is also aCompliance dashboard, which identifies all changes by role, clearly spelling out who can do what.
There is a lot of computerized machinery, Manufacturing assets and robotics. The CIO set a goal to "do more with existing people", and needed to automate key processes.Sales rep wanted to add a new distributor to key web portal.This was all done through their "service catalog", When they needed to deploy a new application, they were able to find servers with available capacity and adjust using automatic provisioning. Thanks to IBM, the IT staff no longer get paged at 3am in the morning, and fewer days are spent in the "war room". They now have confidence that thelaunch will be successful.
Ritika Gunnar played the role of "Operations manager". She highlightedfive areas:
"Service viewer" dashboard with green/yellow/red indicators forall of their edge, application and datbase servers. This allowsher to get data 4-5 times faster and more accurate.
Tivoli Enterprise Portal eliminates bouncingaround various products.
Tivoli Common Reporting for CPU utilization of all systems, helps find excess capacity usingIBM Tivoli Monitor
On average, 85 percent of problems are caused by IT changes to the environment. IBM can help find dependencies, so that changes in one area do not impact other areas unexpectedly
Process Automation will Show changes that have been completed, in progress, or overdue.She can see all steps in a task or change request. A"workflow" automates all the key steps that need to be taken.
Laura Knapp played the role of "Facilities manager". She wanted to See all processes that apply to her work using a role-based process dashboard. The advantage of using IBM is that it changes work habits, reduces overtimeby 42 percent, improves morale. The IT staff now works as team,collaborates more, and jobs get done faster with fewer mistakes.Employees are online, accessing, monitoring and managing dataquicker. In days not weeks.
IBM Tivoli Enterprise Console (TEP) served as a common vehicle.She was able to pull up floor plan online, displaying all of the managed assets and mapped features. With the temperature overlay from Maximo Spatial, she was able to review hot spots on data center floor. Heat can cause servers to fail or shut down.
Power utilization chart at peak loadsCan now anticipate, predict and watch power consumption,and were able to justify replacement with newer, more energy-efficient equipment.
The CIO got back on stage, and explained the great success of thelaunch. They use Webstore usage tracking, security tools tracking all new registrations, and trackingserver and storage load.It now only takes hours, not weeks, to add new business partners and distributors.Tivoli Service Quality Assurance toolstrack all orders placed, processed, and shipped.Faster responsiveness is competitive advantage. TheirIT department is no longer seen as stodgy group, but as a world classorganization.
The live demo showed how IBM can help clients with rapid decisionmaking, speed and accuracy of change processes, and automation to take actions quickly. The result is a strong return on investment (ROI).
Liz Smith, IBM General Manager of Infrastructure Services, presented the results of an IBM survey to CEOs and CIOs asking questions like: What is the next big impact? Where are you investing?What will new datacenter look like?
The five key traits they found for companies of the future:
They were hungry for change
Innovative beyond customer imagination
Disruptive by nature
Genuine, not just generous
The IT infrastructure must be secure, reliable, and flexible.Taking care of environment is a corporate responsibility, notjust a way to reduce costs.
The five entry points for IBM Service Management: Integrate, Industrialize,Discover,Monitor and Protect.IBM Service management and compliance are critical for theGlobally Integrated Enterprise, with repeatable, scalable and consistent processes that enablechange to an automated workflow. This reduces errors, risks and costs, and improves productivity.IBM has talent, assets and experience to help any client get there.
Lance lives in Austin, TX, where IBM Tivoli is headquartered,so this made a good choice as a keynote speaker.He is best known for winning seven "Tour de France" bicycle races in a row, but he spoke instead gave an inspirational talk about how he survived cancer.
In 1996, Lance was diagnosed with cancer. Surprisingly, He said it was thegreatest thing that happened to him, and gave him new perspective on his life, family and the sport ofbicycling.Back then, there wasn't a webMD, Google or other Web 2.0 socialnetworking sites for Lance to better understand what he wasgoing through, learn more about treatment options, or find othersgoing through the same ordeal.
After his treatment, he was considered "damaged goods" by manyof the leading European bicycle teams. So, he joined the US Postal Serviceteam, not known for their wins, but often invited to sell TVrights to American audiences. Collaborating with his coachesand other members of his team, he revolutionized the bicycling sport, analyzed everything about the race, and built up morale.He won the first "yellow jersey" in 1999, and did so each yearfor a total of seven wins.
Lance formed the [Livestrong foundation] to help other cancer survivors. Nike came to him and proposed donating 5 million "rubber bracelets"colored yellow to match his seven yellow jerseys, with the name "Livestrong" embossed on them, that his foundation couldthen sell for one dollar apiece to raise funds. What some thought was a silly idea at first has started amovement.At the 2004 Olympics, many athletes from all nations and religious backgrounds, wore these yellow braceletsto show solidarity with this cause.To date, the foundation has sold over 72 million yellow bracelets, and these have served to provide a symbol,a brand, a color identity, to his cause.
He explained that doctor's have a standard speech to cancer survivors.As a patient, you can go out this doorway and never tell anyone,keep the situation private. Or you can go out this other doorway, you tell everybody your story. Lance chose the latter, and he felt it was the best decision he ever made.He wrote a book titled [It's Not About the Bike: My Journey Back to Life].
His call to action for the audience: find out what can you do to make a difference.A million non-governmental organizations[NGO] have started in the past 10 years. Don't just give cash, also give your time and passion.
Continuing this week in Los Angeles, I went to some interesting sessions today at theSystems Technical Conference (STC08).
System Storage Productivity Center (SSPC) - Install and Configuration
Dominic Pruitt, an IBM IT specialist in our Advanced Technical Support team, presented SSPC and howto install and configure it. For those confused between the difference of TotalStorage ProductivityCenter and System Storage Productivity Center, the former is pure software that you install on aWindows or Linux server, and the latter is an IBM server, pre-installed with Windows 2003, TotalStorageProductivity Center software, TPCTOOL command line interface, DB2 Universal Database, the DS8000 Element Manager, SVC GUI and CIMOM, and [PuTTY] rLogin/SSH/Telnet terminal application software.
Of course, the problem with having a server pre-installed with a lot of software is that there is alwayssomeone that wants to customize it further. For those who just want to manage their DS8000 disk systems,for example, it is possible to uninstall the SVC GUI, CIMOM and PuTTY, and re-install them later when youchange your mind. As a general rule, it is not wise to mix CIMOMs on the same machine, as it might causeconflicts with TCP ports or Java level requirements, so if you want a different CIMOM than SVC, uninstallthe SVC CIMOM first. For those who have SVC, the SSPC replaces the SVC Master Console, so you can safelyturn off the SVC CIMOM on your existing SVC Master Consoles.
The base level is TotalStorage Productivity Center "Basic Edition", but you can upgrade the Productivity Centerfor Disk, Data and Fabric components with license keys. You can also run Productivity Center for Replication,but IBM recommends adding processor and memory to do this (IBM offers this as an orderable option).Whether you have the TotalStorage software or SSPC hardware, Productivity Center has a cool role-to-groups mapping feature.You can create user groups, either on the Windows server, the Active Directory, or other LDAP, and then map which roles should be assigned to users in each group.
Since Productivity Center manages a variety of different disk systems, it has made anattempt to standardize some terminology. The term "storage pool" refers to an extentpool on the DS8000, or a managed disk group on the SAN Volume Controller. Since the DS8000 can support both mainframe CKD volumes and LUNs for distributed systems, theterm "volume" refers to a CKD volume or LUN, and "disk" refers to the hard disk drive (HDD).
To help people learn Productivity Center, IBM offers single-day "remote workshops"that use Windows Remote Desktop to allow participants to install, customize and usethe software with no travel required.
IBM Integrated Approach to Archiving
Dan Marshall, IBM global program manager for storage and data services on our Global Technology Services team, presented IBM's corporate-wide integration to support archive across systems, software and services.One attendee asked me why I was there, given that "archive" is one of my areas of subject matter expertise that I present often at the Tucson Executive Briefing Center. I find it useful to watch others present the material, even material that I helped to develop, to see a different slant or spin on each talking point.
Archive is one area that brings all parts of IBM together: systems, software and services.Dan provided a look at archive from the services angle, providing an objective unbiasedview of the different software and systems available to solve specific challenges.
Encryption Key Manager (EKM) Design and Implementation
Jeff Ziehm, IBM tape technical sales specialist, presented IBM's EKM software, how it works in a tape environment, and how to deploy it in various environments. Since IBM is allabout being open and non-proprietary, the EKM software runs on Java on a variety ofIBM and non-IBM operating systems. IBM offers "keytool" command line interface (CLI) for the LTO4 and TS1120 tape systems, and "iKeyMan" graphical user interface (GUI) for theTS1120. Since it runs on Java, IBM Business Partners and technical support personneloften just [download and install EKM]onto their own laptops to learn how to use it.
Virtual Tape Update
We had three presenters at this one. First, Jeff Mulliken, formerly from Diligent and now a full IBM employee, presented the current ProtecTier softwarewith the HyperFactor technology, then Abbe Woodcock, IBM tape systems, compared Diligent with IBM's TS7520 and just-announced TS7530virtual tape libraries, and finally Randy Fleenor, IBM tape sales leader, presented IBM's strategy going forward in tape virtualization.
Let's start with Diligent. The ProtecTier software runs on any x86-64 server withat least four cores and the correct Emulex host bus adapter (HBA) cards. Using Red HatEnterprise Linux (RHEL) as a base, the ProtecTier software performs its deduplication entirely in-lineat an "ingest rate" of 400-450 MB/sec. This is all possible using 4GB memory-resident "dictionary table" that can map up to 1 PB of back end physical storage, which could represent as much as 25PB of "nominal" storage. Theserver is then point-to-point or SAN-attached to Fibre Channel disk systems.
As we learned yesterday from Toby Marek's session, there are four ways to performdeduplication:
full-file comparisons. Store only one copy of identical files.
fixed-chunk comparisons. Files are carved up into fixed-size chunks, and each chunkis compared or hashed to existing chunks to eliminate duplicates.
variable-chunk comparisons. Variable-length chunks are hashed or diffed to eliminate duplicate data.
content-aware comparisons. If you knew data was in Powerpoint format, for example,you could compare text, photos or charts against other existing Powerpoint files toeliminate duplicates.
IBM System Storage N series Advanced Single Instance Storage (A-SIS) uses fixed-chunkmethod, and Diligent uses variable-chunk comparisons. Diligent does this using "dataprofiling". For example, let's say most of my photographs are pictures of people, buildings, landscapes, flowers and IT equipment. When I back these up, the Diligentserver "profiles" each, and determines if any existing data have a similar profilethat might have at least 50 percent similar content. Diligent than reads in the data that is mostly likely similar, does a byte-for-byte ["diff" comparison], and creates variable-lengthchunks that are either identical or unique to sections of the existing data. Theunique data is compressed with LZH and written to disk, and the sequential series of pointer segments representing the ingested file is written in a separate section on disk.
That Diligent can represent profiles for 1PB of data in as little as 4GB memory-residentdictionary is incredible. By comparison, 10TB data would require 10 million entries on a content-aware solution, and 1.25 billion entries for one based on hash-codes.
Abbe Woodcock presented the TS7530 tape system that IBM announced on Tuesday. It has some advantages over the current Diligent offering:
Hardware-based compression (TS7520 and Diligent use software-based compression)
1200 MB/sec (faster ingest rate than Diligent)
1.7PB of SATA disk (more disk capacity than Diligent)
Support for i5/OS (Diligent's emulation of ATL P3000 with DLT7000 tapes not supported on IBM's POWER systems running i5/OS)
Ability to attach a real tape library
NDMP backup to tape
tape "shredding" (virtual equivalent of degaussing a physical tape to erase all previously stored data)
Randy Fleenor wrapped up the session telling us IBM's strategy going forward with all of thevirtual tape systems technologies. Until then, IBM is working on "recipes" or "bundles", puttingDiligent software with specific models of IBM System x servers and IBM System Storage DS4000 disk systemsto avoid the "do-it-yourself" problems of its current software-only packaging.
Understanding Web 2.0 and Digital Archive Workloads
I got to present this in the last time slot of the day, just before everyone headed off to the [Westin Bonaventure hotel] for our big fancy barbecue dinner. Like my previous sessionon IBM Strategy, this session was more oriented toward a sales audience, but both garnereda huge turn-out and were well-received by the technical attendees.
This session was requested because these new applications and workloads are what is driving IBM to acquire small start-ups like XIV, deploy Scale-Out File Services (SOFS), and develop the innovative iDataPlex server rack.
The session was fun because it was a mix of explanation of the characteristics ofWeb 2.0 services; my own experience as a blogger and user of Google Docs, FlickR, Second Life andTivo; and an exploration in how database and digital archives will impact thegrowth in computing and storage requirements.
I'll expand on some of these topics in later blog posts.
The "Storage Symposium Mexico - 2008" conference was a great success this week!
Day 1 - The plan was for me to arrive for the Wednesday night reception. Eachattendee was given a copy of my latest book[Inside System Storage: Volume I] and I was planning to sign them. I thought perhaps we should have a "book signing" tablelike all of the other published authors have.
Things didn't go according to plan. Thunderstorms at the Mexico City airport forced our pilot to find an alternate airport. Nearby Acapulco airport was the logical choice, but was full from all the otherflights, so the plane ended up in a tiny town called McAllen, Texas. I did not arrive until the morning of Day 2,so ended up signing the books throughout Thursday and Friday, during breaks and meals, wherever they couldfind me!
Special thanks to fellow IBMer Ian Henderson who picked me up from the airport at such an awkward hour anddrive me all the way to Cuernavaca!
All of us, IBMers, Business Partners and clients alike, all donned black tee-shirtswith a white eightbar logo for a group photo with one of those "wide lens" cameras. While we werebeing assembled onto the bleachers, I took this quick snapshot of myself and some of the guys behind me.
I was original scheduled to be first to speak, but with my flight delays, was moved to a time slot after lunch.After a big Mexican lunch, the conference coordinators were afraid the attendees might fall asleep,a Mexican tradition called [siesta], so I wasinstructed to WAKE THEM UP! Fortunately, my topic was Information Lifecycle Management, a topicI am very passionate about, since my days working on DFSMS on the mainframe. With 30percent reduction in hardware capital expenditures, 30 percent reduction in operational costs, and typical payback periods between 15 to 24 months, the presentation got everyone's attention.
Of course, a lot happens outside of the formal meetings. We had a Japanese theme dinner, where we woreJapanese Hachimaki [headbands]with the eightbar logo. For those not familiar with Japanese culture, hachimaki are worn today not so much for the practical purpose to catch the perspiration but rather for mental stimulation to express one's determination. Some students wear hachimaki when they study to put themselves in the right spirit and frame of mind.
Shown here are presenters Mike Griese (Infrastructure Management with IBM TotalStorage Productivity Center),Dave Larimer (Backup and Storage Management with IBM Tivoli Storage Manager), myself, and John Hamano(Unified Storage with IBM System Storage N series).
Day 3 - Wrapping up the week, I presented two more times.
First, I covered IBM Disk Virtualization with IBM SAN Volume Controller. One interesting question was if the SAN Volume Controller could be made to looklike a Virtual Tape Library. I explained that this was never part of the original design, but that if you wantto combine SVC with a VTL into a combined disk-and-tape blended solution, consider using theIBM product called Scale-Out File Services[SoFS] which I covered in my post[Moredetails about IBM clustered scalable NAS].
During one of the breaks, I took a picture of the behind-the-scenes staff that put this together. They had created these huge blocks representing puzzle pieces, emphasizing how IBM is one of the few ITvendors that can bring all the pieces together for a complete solution.
Shown hereare Mike Griese (presenter), Cyntia Martinez, Claudia Aviles, Cesar Campos (IBM Business Unit Executive forSystem Storage in Mexico), and Claudia Lopez. Each day the staff wore matching shirts so that it was easyto find them.
Later, I covered Archive and Compliance Solutions to highlight our complete end-to-end set of solutions.When asked to compare and contrast the architectures of the IBM System Storage DR550 with EMC Centera, I explainedthat the DR550 optimizes the use of online disk access for the most recent data. For example, if you aregoing to keep data for 10 years, maybe you keep the most recent 12 months on disk, and the rest is moved,using policy-based automation, to a tape library for the remaining nine years. This means that the disk insidethe DR550 is always being used to read and write the most recent data, the data you are most likely to retrievefrom an archive system. Data older than a year is still accessible, but might take a minute or two for the tapelibrary robot to fetch.The EMC Centera, on the other hand, is a disk-only solution. It offers no option to move older data to tape,nor the option to spin-down the drives to conserve power. It fills up after the same 12 months or so, and then you get towatch it the remaining nine years, consuming electricity and heating your data center.
I don't know about you, butI have never seen anyone purposely put in "space heaters" into their data center, but certainly a full EMC Centeradoes little else. Both devices use SATA drives and support disk mirroring between locations, but IBM DR550 offers dual-parity RAID-6, and supports encryption of the data on both the disk and the tape in the DR550. EMC Centerastill uses only RAID-5, and has not yet, as far as I know, offered any level of encryption. IBM System StorageDR550 was clocked at about three times faster than Centera at ingesting new archive objects over a 1GbE Ethernet connection.
This last photo is me and fellow IBMer Adriana Mondragón. She was one of my students in the [System Storage Portfolio Top Gun class],last February in Guadalajara, Mexico.She graduated in the top 10 percent of her group, earning her the prestigious titleof "Top Gun" storage sales specialist.
The conference wrapped up with a Mexican lunch with a traditional Mariachi band. I took pictures, but figured you allalready know what [Mariachi players] look like, and I didn't wantto detract from the otherwise serious tone of this blog post! This was the first System Storage Symposium in Mexico, butbased on its success, we might continue these annually.
Last week's focus was on tape libraries, both virtual and real, leading up to our IBM announcement ofacquiring Diligent Technologies. I was focused on HDS blogger Hu Yoshida's post about his conversation with Mark,who was on an expert panel about these topics. Mark discovered that of the top energy consumersin his datacenter, his tape library was in the top five, a surprising result. Hu suggested that switching to a VTL with deduplicationtechnology was a potential alternative, and I pointed to a whitepaper from the Clipper Group that suggested otherwise.
My response was that perhaps Highmark's choice of backup software was poorly written, or that they had set it up with thewrong parameters, and just changing hardware might not be the right answer. I went too far given that I didn't know which software they had, which parameters theywere using, or which tape technology was involved. This came across wrong. I meant to poke fun at Hu's response.I did not mean to imply that Mark and his staff hadmade poor choices, or that they should automatically reject Hu's advice to consider other hardware alternatives.
I have discussed the situation with Mark, and agree that I should know his situation better before offeringsuggestions of my own.
Normally, IBM only makes announcements on Tuesdays, but today, Friday, IBM announces that it acquired Diligent Technologies. What? I got a lot ofquestions about this, so I thought I would start with this...
When I posted in January that[IBM Acquires XIV],fellow EMC blogger Mark Twomey of StorageZilla fame, sent me a comment:
"Ah now Tony I wasn't poking fun. Indeed I find it fascinating that Moshe who's been sitting out on the fringes for years having been banished for being an obstructionist to EMC entering the mid-market is now back.
Which reminds me what happens with Diligent? There his as well aren't they or has he packed his stake in that in?"
As you might have guessed, I am privy to a lot of stuff going on behind the scenes at IBM that I can't talk about in this blog, and all these rumors in the blogosphere about IBM acquisition of Diligent was a topic I couldn't officially recognize, defend or deny, until official IBM announcements were made.
In his latest post, Mark wonders about[the last Tape and Mainframe sales person on earth]. He recounts my interaction with fellow HDS blogger Hu Yoshia about the energy benefits ofVirtual Tape Libraries. Knowing that we were going to announcement IBM's acquisition of Diligent soon, I thoughtthis would be a worthy exchange, driving up the sales of Diligent boxes (whether you buy them from IBM or HDS).Diligent already had reselling arrangements with HDS, and IBM plans to continue thosearrangements going forward with HDS. As I have explained before in my post [Supermarketsand Specialty Shops], IBM and HDS cater to different customers, so if a customer who wants the best technologyfrom a specialty shop, they can buy IBM Diligent products from HDS, but if they want one-stop shopping, they can buyIBM Diligent directly from IBM or its other IBM Business Partners.
(Perhaps a more tricky situation is that Diligent also had an arrangement with Sun Microsystems, which competesdirectly against IBM as another IT supermarket vendor, but I have not heard how IBM has decided to handle thisgoing forward.)
For more on this intricate mess of interconnected companies, alliances and partnerships, read Dave Raffo's article[Data dedupe dance cardfilling up] over at Storage Soup.
So, let's tackle the first question:
Q1. What will happen to IBM's real tape library business?
Come on! IBM is Number one in tape, we've had virtual tape libraries since 1997 (the first in the industry)and continue to do well in both virtual and real tape libraries. Both provide value to the customer, and bothhave their place as part of the overall "information infrastructure". This acquisition provides yet another choicefor clients on our "supermarket" shelf.
(For those following the ["which is greener"] discussion, the robot of the IBM TS3500 real tape library consumes185W per frame (when moving) and each tape drive consumes 50W (when actively working on a tape). Compared to 13W per SATA disk drive, each 6-drive frame of a TS3500 consumes as much electricity as 37 SATA disk drives. If you are not running backups 24x7, the total KWh per day for your tape library is actually quite less, but as several people have pointed out, there are customers that do run backups 80-90 percent of the time. LTO-4 tapes can hold 800GB uncompressed, and SATA disk are now available in 1TB (1000 GB) size, so you can have fun with your own comparisons.)
Meanwhile, Scott Waterhouse, one of the few people at EMC who understand tape workloadslike backup and archive, takes me to task in his Backup Blog with his post[I want a Red Ferrari].For those who are surprised that anyone at EMC might understand backup workloads, EMC did acquire a company calledLegato, and perhaps Scott came from that acquisition. I've never met Scott in person, but based solely only fromhis writings, he seems to know his stuff and makes strong arguments for using IBM Tivoli Storage Manager (TSM) with deduplication and virtual tape libraries.
While TSM does a good job of "deduplicating" at the client first, backing up only changed data, Scott feels database and email repositories must be backed up entirely each time, which is what happens in many other backup software products. Some clients might have 80 percent database/email and only 20 percent files, while others might have less than 20 percent database/email and 80 percent files, so this might influence whether deduplication will have small or big benefit.If TSM has to backup the entire database, even though little has changed since the last backup, that is where deduplication on a virtual tape library can come in handy. For IBM DB2 and Oracle databases, IBM TSM application-aware Tivoli Data Protection module interface backs up only changed data, not the entire file. Thanks to IBM's FilesX acquisition-- (also coincidently from Israel) --IBM can extend this support now to SQL Server databases as well.However, to be fair, Scott is partly correct, TSM does backup some database and email repositories in their entirety, which is why it is a good idea to have BOTH an IBM virtual tape library with deduplication and Tivoli Storage Manager to handle all cases. This brings us to the next question:
Q2. What will happen to IBM's patented "progressive backup" technology?
IBM will continue to use TSM's progressive backup technology. TSM already works great with Diligent virtual tapelibraries. One example is LAN-free backup. In this configuration, the TSM client writes its backups directly toa virtual or real tape library, over the SAN, and then sends the list of files backed up to the TSM server over theLAN to record in its database. This can greatly reduce IP traffic on your LAN during peak backup periods. For more about this, see the IBM Redbook titled["Get More Out of Your SAN with IBM Tivoli Storage Manager"].
Jon Toigo from DrunkenData asks[Did IBM Do Due Diligence Before Making Diligent Acquisition a Done Deal?] which is probably always a valid question. Unlike XIV, I wasn't part of the Diligent acquisition team, so I can't provide first hand account of the process. I am told that the IBM team did all the right things to make sure everything is going to turn out right.Sadly, many companies that make acquisitions in the IT industry fail to make them work. Fortunately, IBM is one of the few companies that has a great success record, with over 60 acquisitions in the past six years.In the Xconomy forum, Wade Rousch writes[IBM and the Art of Acquisitions]and gives some insight why IBM is different. Jon did not understand why Cindy Grossman, IBM VP of tape and archive solutions, ran the analyst conference call for this announcement, which brings me to the next question:
Q3. What is Diligent virtual tape library going to be categorized as, a disk system or a tape system?
IBM organizes its storage systems based on the host application workloads.Products to address disk workloads (SVC, DS8000 series, DS6000 series, DS4000 series, DS3000 series, N series, XIV Nextra) are in our disk systems group. Storage that appears to host applications like a tape system to address workloads like backup and archive (tape drives, libraries and tape virtualization) are in our tape and archive group. IBM Diligent has two products, one for big workloads and one for medium workloads. Both look liketape systems, so our tape and archive team, who understand tape workloads like backup and archive the best, are obviously the best choice to support IBM Diligent in the mix.
IBM will offer both N series and Diligent deduplication capabilities. For disk workloads, IBM N series offers a post-process deduplication feature at no additional charge. For tape workloads, IBM will now offer an in-line deduplication feature with Diligent Technologies. Different workloads, different offerings.
As with any acquisition, there will be some changes. The 100 folks from Diligent will get to learn the IBM wayof doing things. This brings me to our fifth and final question:
Q5. What is the correct spelling: deduplication or de-duplication?
It appears that Diligent has a corporate-wide standard to hyphenate this term (de-duplication), but the "word police" at IBM that control and standardize all "proper spellings, trademarks, and capitalization" have sent me corporate instructions a few days ago that IBM does not to hyphenate this term (deduplication). So, going forward, it will be "deduplication", or "dedupe" for short.I suspect one of the first tasks that our new IBMers from Diligent will be doing is removing all those hyphens fromthe [Diligent Technologies website]!
That's all for now, I'm off to Chicago, Illinois tomorrow!