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Tony Pearson is a Master Inventor and Senior IT Specialist for the IBM System Storage product line at the
IBM Executive Briefing Center in Tucson Arizona, and featured contributor
to IBM's developerWorks. In 2011, Tony celebrated his 25th year anniversary with IBM Storage on the same day as the IBM's Centennial. He is
author of the Inside System Storage series of books. This blog is for the open exchange of ideas relating to storage and storage networking hardware, software and services. You can also follow him on Twitter @az990tony.
(Short URL for this blog: ibm.co/Pearson
Michael Scott, one of my "Second Life" builder/scripters, for demonstrating client-focused dedication to IBM's corporate values.
Our site manager, Terri Mitchell, did a recap of all our recent awards and accomplishments.Of the nine Design Innovation awards won by IBM this year at the CeBIT conference, eight were for IBM System Storage products!
The IBM System Storage EXP3000: an entry-level data storage server that is optimized for cost-sensitive and space-limited environments and employs a user-centered design that enables ease of use and simple tool-less installation and removal of all components.
The IBM System Storage N7000 Series: a modular disk storage system that delivers high-end enterprise storage and data management value ideal for large-scale applications, while helping to anticipate growth, maintaindata availability and reduce costs.
The IBM System Storage N5000 Series: a modular disk storage system designed to address the entire spectrum of data availability challenges while offering value in price and scalability. Built-in enterprise serviceability and manageability features support efforts to increasereliability and simplify storage infrastructure and maintenance.
The IBM System Storage N3700: a filer that integrates storage and storage processing into a single unit, facilitating affordable network deployments.
The IBM System Storage DS4700: a NEBS-compliant disk storage server designed to address requirements for companies in the telecommunications industry, as well as other segments, such as oil and gas, meeting standardsfor electromagnetic compatibility, thermal robustness, earthquake and office vibration resistance, and provides protection for the product components from airborne contaminants.
The IBM System Storage EXP810: a data storage expansion unit capable of 4.8 Terabytes of physical storage, with a user-centered and tool-less design featuring redundant power, cooling, and disk modules for ease of use and simple serviceability.
The IBM System Storage TS3400: an affordable, space-friendly tape library for users in remote locations that supports enterprise-class technology and encryption capabilities.
A representative from Tucson's Brewster Center presented Terri an award, thanking IBM for its strong support for the community through various charity initiatives.
The final speaker was a new IBM client, Tony Casella, the IT Director of the town of Marana. Recently, the town of Marana selected IBM products made big news. Arizona is the fastest growing state in the USA, and the town of Marana, just north of Tucson, is one of the fastest growing communities in Arizona. The town is growing so large that it will soon spill over from Pima into Pinal county, and will be the first town in Arizona authorized to span county boundaries.
The "Storage Symposium Mexico - 2008" conference was a great success this week!
Day 1 - The plan was for me to arrive for the Wednesday night reception. Eachattendee was given a copy of my latest book[Inside System Storage: Volume I] and I was planning to sign them. I thought perhaps we should have a "book signing" tablelike all of the other published authors have.
Things didn't go according to plan. Thunderstorms at the Mexico City airport forced our pilot to find an alternate airport. Nearby Acapulco airport was the logical choice, but was full from all the otherflights, so the plane ended up in a tiny town called McAllen, Texas. I did not arrive until the morning of Day 2,so ended up signing the books throughout Thursday and Friday, during breaks and meals, wherever they couldfind me!
Special thanks to fellow IBMer Ian Henderson who picked me up from the airport at such an awkward hour anddrive me all the way to Cuernavaca!
All of us, IBMers, Business Partners and clients alike, all donned black tee-shirtswith a white eightbar logo for a group photo with one of those "wide lens" cameras. While we werebeing assembled onto the bleachers, I took this quick snapshot of myself and some of the guys behind me.
I was original scheduled to be first to speak, but with my flight delays, was moved to a time slot after lunch.After a big Mexican lunch, the conference coordinators were afraid the attendees might fall asleep,a Mexican tradition called [siesta], so I wasinstructed to WAKE THEM UP! Fortunately, my topic was Information Lifecycle Management, a topicI am very passionate about, since my days working on DFSMS on the mainframe. With 30percent reduction in hardware capital expenditures, 30 percent reduction in operational costs, and typical payback periods between 15 to 24 months, the presentation got everyone's attention.
Of course, a lot happens outside of the formal meetings. We had a Japanese theme dinner, where we woreJapanese Hachimaki [headbands]with the eightbar logo. For those not familiar with Japanese culture, hachimaki are worn today not so much for the practical purpose to catch the perspiration but rather for mental stimulation to express one's determination. Some students wear hachimaki when they study to put themselves in the right spirit and frame of mind.
Shown here are presenters Mike Griese (Infrastructure Management with IBM TotalStorage Productivity Center),Dave Larimer (Backup and Storage Management with IBM Tivoli Storage Manager), myself, and John Hamano(Unified Storage with IBM System Storage N series).
Day 3 - Wrapping up the week, I presented two more times.
First, I covered IBM Disk Virtualization with IBM SAN Volume Controller. One interesting question was if the SAN Volume Controller could be made to looklike a Virtual Tape Library. I explained that this was never part of the original design, but that if you wantto combine SVC with a VTL into a combined disk-and-tape blended solution, consider using theIBM product called Scale-Out File Services[SoFS] which I covered in my post[Moredetails about IBM clustered scalable NAS].
During one of the breaks, I took a picture of the behind-the-scenes staff that put this together. They had created these huge blocks representing puzzle pieces, emphasizing how IBM is one of the few ITvendors that can bring all the pieces together for a complete solution.
Shown hereare Mike Griese (presenter), Cyntia Martinez, Claudia Aviles, Cesar Campos (IBM Business Unit Executive forSystem Storage in Mexico), and Claudia Lopez. Each day the staff wore matching shirts so that it was easyto find them.
Later, I covered Archive and Compliance Solutions to highlight our complete end-to-end set of solutions.When asked to compare and contrast the architectures of the IBM System Storage DR550 with EMC Centera, I explainedthat the DR550 optimizes the use of online disk access for the most recent data. For example, if you aregoing to keep data for 10 years, maybe you keep the most recent 12 months on disk, and the rest is moved,using policy-based automation, to a tape library for the remaining nine years. This means that the disk insidethe DR550 is always being used to read and write the most recent data, the data you are most likely to retrievefrom an archive system. Data older than a year is still accessible, but might take a minute or two for the tapelibrary robot to fetch.The EMC Centera, on the other hand, is a disk-only solution. It offers no option to move older data to tape,nor the option to spin-down the drives to conserve power. It fills up after the same 12 months or so, and then you get towatch it the remaining nine years, consuming electricity and heating your data center.
I don't know about you, butI have never seen anyone purposely put in "space heaters" into their data center, but certainly a full EMC Centeradoes little else. Both devices use SATA drives and support disk mirroring between locations, but IBM DR550 offers dual-parity RAID-6, and supports encryption of the data on both the disk and the tape in the DR550. EMC Centerastill uses only RAID-5, and has not yet, as far as I know, offered any level of encryption. IBM System StorageDR550 was clocked at about three times faster than Centera at ingesting new archive objects over a 1GbE Ethernet connection.
This last photo is me and fellow IBMer Adriana Mondragón. She was one of my students in the [System Storage Portfolio Top Gun class],last February in Guadalajara, Mexico.She graduated in the top 10 percent of her group, earning her the prestigious titleof "Top Gun" storage sales specialist.
The conference wrapped up with a Mexican lunch with a traditional Mariachi band. I took pictures, but figured you allalready know what [Mariachi players] look like, and I didn't wantto detract from the otherwise serious tone of this blog post! This was the first System Storage Symposium in Mexico, butbased on its success, we might continue these annually.
A lot of people ask me about IBM branding, as we have recently changed brands. In the past we had two separate brands, one for servers (eServer) and one for storage (TotalStorage). These would be fine if we wanted to promote their independence, but customers today want synergy between servers and storage, they want systems that work well together.
Last year, in response to market feedback, we crated a new brand, "IBM Systems" and put all the server and storage product lines under one roof. Over time, we will transition from TotalStorage to System Storage naming. This will occur with new products, and major versions of existing products.
Two other phrases you will hear in the names of our offerings are "Virtualization Engine" and "Express". These are portfolio identifiers. The Virtualization Engine identifier was created to emphasize our leadership in system virtualization, and we have products that span product lines with this identifier.
The Express identifier was created to emphasize our focus on Small and Medium sized business (SMB). It spans not just servers and storage, but across other offerings from other IBM divisions.
Of course, just renaming products and services isn't enough. Systems don't work together just because they have similar names, are covered in similar "Apple white" plastic, or have similar black bezels. Obviously, thoughtful and collaborative design are needed, with the appropriate amounts of engineering and testing. IBM is aligning its server and storage development so that the IBM Systems brand keeps its promise.
It has always been the case in fast pace technology areas that you can't tell the players without a program card, andthis is especially true for storage.
When analyzing each acquistion move, you need to think of what is driving it. What are the motives?Having been in the storage business 20 years now, and seen my share of acquisitions, both from within IBM,as well as competition, I have come up with the following list of motives.
Although slavery was abolished in the US back in the 1800's, and centuries earlier everywhere else, many acquisitionsseem to be focused on acquiring the people themselves, rather than the products or client list. I have seen statistics such as "We retained 98% of the people!" In reality, these retentions usually involve costly incentives,sign-in bonuses, stock options, and the like. Desptie this, people leave after a few years, often because ofpersonality or "corporate culture" clash. For example, many former STK employees seem to be leaving after their company was acquired by Sun Microsystems.
If you can't beat them, join them. Acquisitions can often be used by one company to raise its ranking in marketshare, eliminating smaller competitors. And now that you have acquired their client list, perhaps you can sellthem more of your original set of products!
Symantec had acquired Veritas, which in turn had acquired a variety of other smaller players, and the end result is that they are now #1 backup software provider, even though none of theirproducts holds a candle to IBM's Tivoli Storage Manager. Meanwhile, EMC acquired Avamar to try to get more into the backup/recovery game, but most analysts still find EMC down in the #4 or #5 place in this category.
Next month,Brocade's acquisition of McData should take effect, furthering its marketshare in SAN switch equipment.
Prior to my current role as "brand market strategist" for System Storage, I was a "portfolio manager" where wetried to make sure that our storage product line investments were balanced. This was a tough job, as the investmentshad to balance the right development investments into different technologies, including patent portfolios.Despite IBM's huge research budget, I am not surprised that some clever inventions of new technologies comefrom smaller companies, that then get acquired once their results appear viable.
The last motive is value shift. This is where companies try to re-invent themselves, or find that they are stuck in acommodity market rut, and wish to expand into more profitable areas.
LSI Logic acquisition of StoreAge is a good exampleof this. Most of the major storage vendors have already shifted to software and services to provide customer value,as predicted in 1990's by Clayton Christensen in his book "The Innovator's Dilemma". The rest are still strugglingto develop the right strategy, but leaning in this general direction.
It's Tuesday, which means IBM makes its announcements. We had several for the IBM System Storage product line. Here's a quick recap.
The IBM System Storage DS3000 now offers DC power models.New DC powered models of the DS3200, DS3400, and EXP3000 are well suited for Telco industry environments, as theseare NEBS and ETSI compliant and are powered by an industry standard 48 volt DC power source.
Also, the IBM System Storage N series now supports750GB SATA drives available for the EXN1000 drawer.
IBM Virtualization Engine TS7740now supports 3-cluster grids. Unlike 3-way replication on disk mirroring, such as IBM Metro/Global Mirror for the DS8000 that enforces a primary, secondary and tertiary copy, the grid implementation of TS7740 tape virtualization allows for any-to-any mirroring. Existing standalone TS7740 clusters can be converted to grid-enabled. A "Copy Export" feature allows virtual tapes to be exported onto physical tape. And in keeping with our theme of "enabling business flexibility", performance throughput can now be purchased in 100 MB/sec increments, up to 600 MB/sec, to match your workload bandwidth requirements.
The IBM System Storage TS1120drives installed in the IBM System Storage™ TS3400 Tape Library can now be attached to System z platforms using the IBM System Storage™ TS1120 Tape Controller. Before this, the TS3400 could only be attached to UNIX, Windows and Linux systems.
The IBM System StorageTS2230 Express is offered as an external stand-alone or rack-mountable unit. This model incorporates the new LTO IBM Ultrium 3 Serial Attached SCSI (SAS) Half-High Tape Drive, and a 3 Gbps single port SAS interface for a connection to a wide spectrum of distributed system servers that support Microsoft Windows and Linux systems.
IBM has added theCisco MDS 9124 for IBM System Storageentry-level fabric switch as an Express offering and part of the IBM Express Advantage Program. Express offerings are specifically created for mid-market companies and are well suited for workgroup storage applications like e-mail serving, collaborative databases and web serving. They bring enterprise-class performance, scalability and features to small and medium-sized companies and are easy to use, highly scalable, and cost-effective.This will make it easier for IBM Business Partners to provide fabric switch connectivity for:
Storage consolidation solutions with IBM System Storage™ DS4000 Express disk arrays, especially the DS4700 Express.
Backup / restore solutions with IBM System Storage™ TS3000 Tape Libraries, such as the TS3200.
Archive and Retention
Ordering large configurations of the IBM System Storage Grid Access Manager just got a lot easier.New features enable configurations greater than 500 TB to be submitted as a single order. No change in the actualproduct, just an improvement in the ordering process.
For System p and System i servers, the IBM 3996 Optical library now supports Gen 2 60GB optical cartridges. These can be read/write or WORM cartridges.
I'm off to Denver, Colorado this week. I hope it is cooler there than it is down here in Tucson, Arizona.
An article in InformationWeek reports that40,000 ASU Students Leap to Google Apps; University Pays Zero. The ASU president, Michael Crow, wants to make IT the primary driver in his ambitious "New American University" project.Last October, ASU became the first large institution to deploy Google Apps, a comprehensive suite of productivity applications that includes e-mail, search, calendars, instant messaging, and even word processing and spreadsheets.I've tried them out, they work, nothing fancy but certainly good enough for college homework assignments.
Already 40,000 students and faculty have switched their e-mail to Google, while keeping their asu.edu designation. (out of 65,000 student population, which Mr. Crow is trying to raise to 90,000 students!)
E-mail is a thorn in the side of storage administrators. Being "semi-structured" repositories, they cannot just delete or move files around, as there is context between notes and their attachments, that shouldn't be broken. E-mail systems are often the fastest growing consumer of storage for many organizations.
Switching from maintaining their own mail servers to Google is saving ASU $500,000 US dollars alone, not including the administrator labor savings. Again, some corporations might feel their e-mail is too "secret" to be outsourced like this, but for college students who spend all their creative talent posting things on MySpace and YouTube, and faculty who spend their careers TRYING to get published, they have nothing to hide from the rest of the world. It makes perfect sense.
Best of all, Google isn't charging ASU anything for this service. Google is able to cover the costs from advertising revenue instead. I can think of a lot of companies that might want to advertise to a demographic of "40,000 students who are mostly 18-25 years old and all live in or near Tempe, AZ".
For those who missed it, IBM announced last Tuesday encryption capability for the TS1120 drive, our enterprise tape drive that read and write 3592 cartridges. Do you need special cartridges for this? No! Use the sames ones you have already been using!
This week I was in Palm Springs in meetings with clients, prospects, business partners and IBM sales reps.
Tuesday consisted of "outdoor meetings", but the high winds caused some people to arrive late, and others to land in the various sand traps and water hazards. A "welcome reception" event allowed everyone to socialize and get to know the IBM experts and executives. Two of my colleagues, Mike Stanek and Dave Wyatt, were with me also in Australia last week, and so the three of us were discussing recovery from jet lag.
Wednesday was organized as a main tent event, where everyone met into one large room to hear our strategy,latest set of offerings, and customer testimonials. This was done indoors, of course, which was a good thing as the winds were now gusting up to 50 miles per hour, knocking over windmills and making the local news.
Here's a quick sample from the testimonials:
An insurance company virtualized their IBM DS8000, DS4000, ESS 800 and EMC DMX3 high-end disk with theIBM System Storage SAN Volume Controller and got higher availability and performance. Data migrationefforts that used to take six(6) hours of admin time now took less than one hour, and with no system downtime.They have a total of 350TB virtualized under SVC now, but plan to extend this for a variety of other projects.
A bank presented their success using "Global Mirror" (IBM's asynchronous two-site replication disk mirroring capability).Their previous "business continuity" plan was called 2-20-24 for 2 sites that were 20 miles apart and recovery time objective (RTO) of 24 hours. With the events of Hurricane Katrina, this was considered inadequate, and a new2-200-6 plan was requested, across 200 miles with a recovery time objective of only 6 hours. The chose to deploythis one application at a time, to learn and grow by experience in each phase. They started with Microsoft Exchange e-mail application running under VMware on BladeCenter servers, and wereable to recover remotely within 1 hour. They are now looking to refine and automate the recovery process, perhapswith IBM TotalStorage Productivity Center for Replication and Geographically Dispersed Open Clusters (GDOC).
A healthcare provider presented their success with tiered storage, managing a 475TB mix of IBM DS8000, DS6000,DS4000 and HP EVA disk arrays. The key was having centralized storage management from IBM, which allowedthem to shrink provisioning time from 3 weeks average, to now 96% of their storage provisioning requests are completedin less than 1 week. Moving data between storage tiers was non-disruptive, and the significantcosts savings greatly justified the change in "mindset" that required some training on the new environment.
Thursday we offered a series of "workshops" on specific topics. These were interactive sessions to discuss installation, design and deployment of various solutions. The event ended early enough so that people couldreturn home, or go to the practice range, which reminded me of this inspiring video on How to play golf as well as Tiger Woods.
The event got great reviews, and I look forward to the next one. Until then, enjoy the weekend!
The author is wondering whether EMC will try to avoid the fate of Hitachi's mainframebusiness, focusing on "moving into the IBM field" of offering software and services for more complete solutions.
Interestingly, one comment opines that EMC's acquisition of Documentum was "followed" byIBM's acquisition of FileNet, not realizing that IBM already has the leading documentmanagement software (IBM Content Manager).
Another comment cites IBM's recent push of Xen asanother example "following" EMC's acquisition of VMware, again not realizing that IBM has hadLogical Partition (LPAR) capability in its System z, System p and System i server lines formany years.
'Those who cannot remember the past are condemned to repeat it.' --- George Santayana
This last week of 2006 seems like a good time to recap the past year, and review the upcoming new year.That said, a good start is PC World's Top 21 Tech Screwups of 2006.
Laptops made the news this year in a variety of ways. #1 was exploding batteries,and #6 were the stolen laptops that exposed private personal information. Someone I knowwas listed in one of these stolen databases, so this last one hits close to home. Securityis becoming a bigger issue now, and IBM was the first to deliver device-based encryptionwith the TS1120 enterprise tape drive.
IBM makes the chips used in all the major game consoles: Microsoft's Xbox 360, Nintendo's Wii,and Sony's PlayStation 3. Being all based on IBM technology doesn'tmake the games interoperable or compatible, and in the case of Sony, it made #8 for being incompatible with their own PlayStation 2.Sadly, Nintendo's Wii had its own set of problems, and I found this parody of asafety video on YouTubeyou might enjoy.
Microsoft had #5 (not understanding the holiday shopping season ends in December), #12 (not understanding people who use PCs prefer privacy), and #17 (not understanding how people useMP3 music players). At least they delivered their latest Xbox with minimal problems.As an engineer, taking on a market strategy role involved reading books and taking classeson marketing. I learned that it is all about understanding the marketplace well enoughso that your prospects "know, like, and trust" your company. Perhaps Microsoft should take a refresher course.
A few companies showed off their brilliant customer service. Comcast is representedin a video on #7, and AOL in a taped phone conversation on #15. Many of our clients areafraid of vendor lock-in, and how difficult it might be to undo the deployment of new storagetechnology. Fortunately, IBM is committed to open standards, making it easier for our clientsto make the right choice and feel good about it.
Hopefully, we can all learn from the mistakes of others, and not repeat them in 2007.
On his blog post on preparation, Seth Godin mentioned an appropriate Swedish saying:
There is no bad weather, just bad clothing.
Appropriate because it snowed here in Tucson, Arizona on Sunday evening, leaving many of us here figuring out how to drive through the stuff on Monday. In my entire lifetime, I have only witness snow down in the Tucson valley a handful of times. It got me thinking about coats, and the wonderful schemes for coat check rooms, as an analogy for data access. A lot of people ask me to compare and contrast one technology from another, say block-level virtualization from content-addressable storage, and so on, and I always try to find a good analogy to help explain things.
Let's start with the setting. It is snowing outside and people are wearing coats. When they come inside, they check their coats at a coat check room, a large room with rows and rows of racks with hangers. A coat check attendant takes your coat and puts it on a hanger, and gives you a ticket or other identifier that will allow you to retrieve your coat later. The ticket must have sufficient information to retrieve the coat quickly, rather than searching rows and rows of hangers for it.
Block-based disk storage
You walk to the coat-check desk, tell the attendant to hang your coat on a specific hanger, say hanger number 387. When you come back, you ask for the coat on hanger 387. The coat-check attendant knows exactly where hanger 387 is, and is able to retrieve it quickly. Most disk systems use this approach, including IBM SAN Volume Controller and DS family of disk systems.
Name-based disk storage
You walk to the coat-check desk, tell the person the name that you want to call your coat. An empty hanger is located, and a list of coat names, with their associated hanger number, is then kept. Upon return, you ask for your coat by name, and the coat-check attendant looks up the hanger number to match, and retrieves your coat. This is the scheme used by the IBM System Storage DR550, N series for NAS storage, and the IBM Healthcare and Life Sciences Grid Medical Archive Solution (GMAS).
Content-addressable storage (CAS)
You walk to the coat-check desk and hand them your coat. The attendant weighs your coat, checks the brand, the size, the number of buttons and zippers, types it all in, and the computer spits out a "hash code" from 1 to 99999. An empty hanger is found, and the hash code is associated to the hanger number. Upon return, you provide the hash code you were given, and the coat-check attendant looks up the hanger number to match, and retrieves your coat.This is the scheme used for some non-erasable, non-rewriteable storage, such as the EMC Centera.
IBM invented hash codes in 1953 as a way to speed up searches. For example, if you want to look up a word in the dictionary, knowing the first letter of the word makes it much quicker, because you can thumb directly to that section. A hash code was intended to give a more even distribution, so that if a million words are stored in a "hash code dictionary" then you would calculate the hash code, then look up only that section of words associated with that specific hash code number.
A problem arises when you generate "hash codes" for storage. It is possible for two different pieces of data to resolve to the same hash code. When an application tries to write a piece of data, and it resolves to a hash code that already exists, that is called a collision. One response is to either compare the incoming data to the data that is already stored, confirm they are identical, but that can be time consuming. The other response is to just assume they are identical, and reject the secondary copy, a process often referred to as "de-duplication".
What's the chance of getting a collision for data that is really different? Let's take for example the famousBirthday paradox. Suppose the coat check room assigned the hanger based on your birthday (month and day). How may coats before you run the risk of having two people turn in coats with the same birthday? After only 23 people, the likelihood is 50%. At 60 people, it goes up to 99%.
For this reason, IBM does not offer content-addressable storage. For non-erasable, non-rewriteable storage, the IBM System Storage DR550 requires the application to give each object a name, and that name is then used to storage the data, eliminating the possibility that data might accidently be thrown away.
Yesterday, I went to the Bodyworlds exhibition. Here the anatomy of real human cadavers are on display, in full detail, thanks to a process calledPlastination.This was a great way to present anatomy in a 3-D visual way that can be easily understood and appreciated.I was glad to see so many children were there, although I warn parents that some sections of the exhibit maybe a bit shocking. I heard people speaking French and German, and it was great that anyone can be fascinatedby the human body, without having to read or understand English.
In the exhibit, you got to see the bones, nerves, muscles, digestive tract and other organs.Some in action poses, like swinging a baseball bat or ice skating, while others were stretched into specific poses to help emphasize one part or another.
In some cases, they would show side by side healthy and unhealthy organs, for example, the lungs of someone that smokes tobacco cigarettes, compared to the lungs of a normal person. Quite a difference!
Visualization can be an effective way to understand and gain insight from information. Presenting information in a visually stunning manner can be challenging, but often worth the effort. It reminded me of Edward Tufte, who has written several books on this subject.
I have created blog categories, based on our System Storage offering matrix, which you can track individually:
Disk systems, including the IBM System Storage DS Family of products, SAN Volume Controller, N series, as well as features unique to these products, such as FlashCopy, MetroMirror, or SnapLock. Tape
Tape systems, including the IBM System Storage TS Family of products, tape-related products in the Virtualization Engine portfolio, drives, libraries and even tape media.
Storage Networking offerings, from Brocade, McData, Cisco and others, such as switches, routers and directors.
Infrastructure management, including IBM TotalStorage Productivity Center software, IBM Tivoli Provisioning Manager, IBM Tivoli Intelligent Orchestrator, and IBM Tivoli Storage Process Manager.
Business Continuity, including IBM Tivoli Storage Manager, Tivoli CDP for Files, Productivity Center for Replication software component, Continuous Availability for Windows (CAW), Continuous Availability for AIX (CAA).
Lifecycle and Retention offerings, including our IBM System Storage DR550, DR550 Express, GPFS, Tivoli Storage Manager Space Management for UNIX, Tivoli Storage Manager HSM for Windows, and DFSMS.
Storage services, including consulting, assessments, design, deployment, management and outsourcing.
This year I resolve to be more consistent in my blogging, and my goal is to give you one to five entries per week, every week, based on the advice from Glenn Wolsey, Jennette Banks, and others.On some weeks, I will have a running theme, so rather than super-long entries to cover everything I can think of on a topic, make the entries short and readable. This week is a good time to review last year's "New Year's Resolutions" and to make new ones for 2007. I will discuss actions that companies can adopt for their data centers.
A common resolution is to lose weight, as in this Dilbert comic. Last year, I resolved to lose weight in 2006, and am delighted with myself that I lost eight pounds. When people ask for the secret of my success, I whisper in their ear "Eat less, exercise more." In general, people (and companies) know what to do, but just don't do it, which Pfeffer and Sutton document in their book The Knowing-Doing Gap. In my case, it involved lifestyle change: I exercised at a gym three times per week in Tucson, with a personal trainer, and revamped my diet.
Not everyone subscribes to the "eat less exercise more" philosophy. For example, Ric Watson argues in his blog that you can eat fewer calories, but eat more in actual volume, by choosing the right foods. This brings up the issues of "metrics" that most data centers are familiar with. Last year, I read the book "You: On a Diet" which explains that it is better to focus on "waist reduction" as measured in inches around your mid-section at the belly button, than "weight reduction" as measured in pounds. This year, I resolve to get down to 35 inches by the end of 2007.
The problem with measuring "weight" is that you are weighing bones, muscle and fat. A person can gain ten pounds of muscle, lose ten pounds of fat, and the scale would indicate no progress. The same problem occurs in data centers. How many TB of data do you have? Storage admins can easily tell you, but can they tell how much of this is bone (data needed for operating infrastructure), muscle (data used in daily operations that generates revenue) or fat (obsolete or orphaned data)?
We at IBM often state that "Information Lifecycle Management (ILM)" is more lifestyle change than a "fad diet". Figuring out what data you should capture in the first place, where to place it, when to move it, and when to get rid of it, is more important that just buying different tiers of storage hardware. So, for those looking to make new data center resolutions, I suggest the following actions:
Re-evaluate the metrics you now use, and determine if they are helpful in making decisions and taking action.
Come up with new ones that are more focused to solve the issues you face.
Consider storage infrastructure software, such as IBM TotalStorage Productivity Center, to help you gather the information about your SAN, disk and tape systems, calculate the metrics, and automate the appropriate actions.
Continuing this week's theme of New Year's Resolutions for the data center, today we'll talk about one that many people make for their own personal lives: staying on a budget.
Often, when faced with a tightening budgets, we try to make more use of what we already have. Tell someone they are only using 10 percent of their brain, and they immediatelybelieve you; but tell them they are only using 30 percent of their storage, and they ask for a whitepaper,magazine article, or clarification on how that percentage is calculated. I actually visiteda customer that was only using6 percent of the storage attached to their Windows servers!
So, to help those of you making data center resolutions to stay on budget, the terms to remember are "Reduce", "Reuse" and "Recycle".
When people come to request storage, are they being reasonable about what they need today, or are they asking for what they might need over the next three years? They might need 50GB, but they ask for 100GB, in case they grow, and a year later, you find they have only 15GB of data on it. On the flipside, the person asks for what they need but some storage admins give out more, just so they don't have to be bothered so often when growth happens. Finally, I have seen this formalized into fixed size LUNs, all the disk is carved into big huge 100GB pieces, so if you need 20GB, here's one big enough with plenty of room to grow.
If you are going to keep on a budget, remember that storage today is 30% more expensive than storage next year. That is the average drop in both disk and tape on a dollar-per-MB basis. If there is any way to postpone giving out storage until it is actually needed, you can save a bundle of money. Timing is everything! In the event of a disaster, getting immediate replacement for disk can be very expensive, but if you can wait just two weeks, you can negotiate a better deal. I thought of this while going to the movie theatre yesterday. A "hot dog" and a bottle of water was $8.00, but if you are able to wait two hours and eat after the movie, you can get a much better meal for less.
A lot of companies buy new storage because their existing storage isn't fast enough, or doesn't have the latest copy services. This can easily be solved with an IBM SAN Volume Controller (SVC). The SVC can virtualize slower, functionless storage, and present to your application hosts virtual disks that are faster, and with all the latest disk-to-disk copy services like FlashCopy, Metro Mirror, and Global Mirror.
Chances are, you have unused disk capacity spread across all your storage today, but perhaps they are formatted into small LUNs. The SVC can combine the capacity, and let you carve up big LUNs at the sizes you need.This is like taking all those tiny pieces of soap in your shower and forming a new bar of soap, or taking all the crumbs at the bottom of your bread box, and making a new slice of bread. And, the virtual LUNs are dynamically expandable,so give out only the amount they need today, as it is simple to expand them to larger sizes later.
Of my 13 patents, the first will always be my favorite, on a function called "RECYCLE" for the Data Facility Storage Management Subsystem Hierarchical Storage Manager (DFSMShsm) product, which is now a component of the IBM z/OS operating system. Basically, tapes could contain hundreds or thousands of files, such as backup versions or archive copies, and these expired on different dates. As a result, a tape would be written100 percent full, and then over time, decrease in valid data to 80, 60, 40, 20 until it hit 0 percent. In some cases, a single filecould hold an entire tape hostage. RECYCLE was able to read the valid data off tapes that were perhaps less than 20 percent full, and consolidate them onto fewer tapes. As a result, a whole bunch of tapes could be returned to the scratch pool, and reused immediately for other workloads. This also helps in moving to newer, higher capacity cartridges, such as the new 700GB cartridge that IBM co-developed with FujiFilm.(This RECYCLE function exists in our IBM Tivoli Storage Manager software, as well as our Virtual Tape Server, but is called "reclamation" instead, to avoid confusion on searches.)
When evaluating your use of tape, determine if you are making best use of the tapes you have now, and perhaps a RECYCLE (or reclamation) scheme may be in order. Fewer tapes can save money in many ways, such as reduced storage costs, and reduced courier costs to send the tapes offsite. Tape media can still be 10-20 times less expensive than disk, based on full capacity.