Inside System Storage -- by Tony Pearson

Tony Pearson Tony Pearson is a Master Inventor and Senior IT Specialist for the IBM System Storage product line at the IBM Executive Briefing Center in Tucson Arizona, and featured contributor to IBM's developerWorks. In 2011, Tony celebrated his 25th year anniversary with IBM Storage on the same day as the IBM's Centennial. He is author of the Inside System Storage series of books. This blog is for the open exchange of ideas relating to storage and storage networking hardware, software and services. You can also follow him on Twitter @az990tony.
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Tony,<div>&nbsp;</div> from the few comments, it doesn't seem that too many people are interested in how these storage things work. But, I'd like to know how they work. In fact I'm insisting upon it prior to purchasing a new disk sub system. I've been doing the best I can to figure what constitutes each IBM offering, how resiliant it is to failure, what features it may or may not provide, and what aspects of the engineering lend themseleves to greater performance. I was privileged to spend two days in Tucson, and have spent countless hours doing my own research.<div>&nbsp;</div> So what's the bottom line you ask? Well, I'm just not satisfied with a response of, "Call 1-800-IBM-SERV and everything will be made better." When something breaks, or things don't seem as usual I need to be able to troubleshoot what is going on and fix it. Even if I can't fix the broken component myself, if I can give IBM Support the sum of all my troubleshooting and expidite the delivery of working materials, I feel that my company and yours benefit.<div>&nbsp;</div> So I'm asking that you please continue to educate the rest of us on how things work, and please don't just gloss over the 'important' stuff.

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