One of my colleagues pointed me to a great article highlighting the FAA's use of Lotus Connections. The article is from CIO Insights and here are just some of the highlights:
The FAA's Disaster Response Team uses IBM Lotus Connections, a new Web-based tool from Big Blue that combines record-keeping, blogging, bookmarking and more. Using this application, workers can easily file all receipts, forms, e-mail, voicemail, instant messaging chats and related items to a central archive.
The collaborative technology the FAA uses to empower its workers is sometimes called social computing; other terms, of course, include blog, wiki and mashup. These technologies aren't replacing corporate collaborative applications and databases, at least not yet. But they are proving an easy, inexpensive way to get work done, often without the help of the IT department.
That's where the big companies like IBM may have an edge. Giora Hadar, the FAA's knowledge architect, says the FAA went with IBM Lotus Connections over other collaborative technologies because the FAA was already an IBM shop, using Lotus Notes, Domino and Sametime for instant messaging and Web conferencing. But a big company product doesn't necessarily carry a big company price tag.