Part of the IBM Analytics family, focused on Analytic Platform product support. This blog is administered by Andrew McCarl (amccarl) and Kate Nichols (KateDawson), and follows the IBM Social Computing Guidelines.
If you are an IBM Site Technical Contact (STC) or if you want to know how to identify STCs in your organization, you should watch the newest video on the IBM Electronic Support Channel!
Each organization selects a Site Technical Contact when it purchases software from IBM. The STC completes the following common tasks to make sure you and your colleagues can easily access IBM Support:
Providing access to IBM Service Request (or SR) to your colleagues
Selecting administrator contacts who can help you with... [More]
Have you heard of IBM Support Assistant ? This handy tool can help you
organize, analyze, diagnose, and resolve issues you face with IBM
software and applications. A new video has recently been released covering how to download IBM Support Assistant and providing a great demo of the tool. Check out the new video today!