Help shape future enhancements to IBM Support Portal, Fix Central, My notifications, Service Request, and more
Are you interested in helping to shape future enhancements to IBM Support Portal, Fix Central, My notifications, Service Request, and other online tools? The IBM Electronic Support user experience team is currently recruiting clients to participate in design reviews and usability testing. You can choose from several different opportunities to participate:
What: Participatory design session
Complete online feedback and surveys
What: Provide feedback any time you visit our online resources or through our online electronic support survey
Thank you in advance for your participation!
KateDawson 060001TQ2C Visits (1032)
Need to check the status of your service request on the go? IBM Service Request is available on your mobile device! You can view a list of PMRs, check status, view detailed information, add comments, search by PMR number or customer number, and more.
Watch this new two minute video to see Service Request Mobile in action and learn more!
To access IBM Service Request from your mobile device, visit ibm.
KateDawson 060001TQ2C Visits (994)
The IBM Service Request Tool is the best way to report a problem or open a PMR with IBM. If you are already a user of the Service Request Tool, you are probably familiar with some of its benefits. If you haven't used it before, try it the next time you need to contact IBM Support.
To see one of the many advantages of Service Request, watch our new video showing you how you can view and update PMRs quickly and easily on the web.
To access the Service Request Tool, visit the IBM Support Portal and click the Service Requests & PMRs tab.
wbratton 120000E4TY Visits (1013)
Expert Advice: Denial of service vulnerability in the Web Console of Infosphere BigInsights
A denial of service vulnerability was discovered in the Apache Tomcat web container embedded in WebSphere Application Server Community Edition, which is part of InfoSphere BigInsights. A specially crafted request with many parameters sent to a web endpoint can cause the denial of serv
KateDawson 060001TQ2C Visits (1405)
Our friends over in the IBM Electronic Support Community posted an announcement on Friday about the recent updates to IBM Service Request. Today's tip is to make sure you are aware of these new updates so you can take advantage of the new functionality when you need to open your next Service Request.
The IBM Service Request Tool is a worldwide, consolidated system for submitting technical support requests for all IBM software products. Since that description might be a bit lengthy for you, just remember it as the fastest way to get in touch with IBM and get your issue resolved! The recent Service Request updates will make the tool even more efficient and useful for you.
Here is how your experience with the IBM Service Request tool will be different following the updates:
We would love to hear your feedback about the Service Request updates. To submit feedback, visit the IBM Service Request site and select the "Support feedback" link in the right column.