Only the named callers can see PMRs for their company; basic callers can only see PMRs they have opened. Nobody else can see their PMRs and they cannot see anything else. If you are the named caller, to find all of your Service Requests (PMRs) for your company, please follow these steps: 1. Log into SR - http://www.ibm.com/support/servicerequest 2. Select the "Search service requests" link from the left nav menu. 3. Choose the radio button for "Search all service requests", (select customer number if applicable). ... [More]
Our IBM Electronic Support site has a brand new look and a number of new and useful features for you! Today's tip is to go and visit the IBM Electronic Support site and take time to learn about the IBM Electronic Support portfolio of tools and resources designed to keep your systems, software, and applications running smoothly .
IBM Electronic Support can help you and your organization on some of your most frequent and important tasks, including:
Downloading fixes and updates
New Video - How IBM uses Knowledge-Centered Support (KCS) In Information Management Technical Support, we've invested a lot of time, training, and effort improving our Knowledge Base by implementing Knowledge-Centered Support (KCS). I'm excited that a new video has been posted which helps explain the KCS process in IBM: Together, we are making support better!