Helping Us Help You - Informix Chat with the Labs, October 2012
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Informix Support is there when you need us most. However, you may not know that you can help Informix Support to diagnose and debug a problem by using 'Must Gather Documents'.
'Must Gather Documents' aid in problem determination, and save time resolving problems by explaining what information needs to be gathered prior to contacting Informix Support. Gathering this information helps familiarize you with the troubleshooting process and saves you time.
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